Trusted Agent profile
Verified
★★★★★
318 reviews across 2 platforms
40 Downing Street, Farnham GU9 7PH
Part of Charters, see every office.
Charters's Farnham office at 40 Downing Street is rated 4.9 out of 5 across 318 reviews on two platforms, including 220 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards Charters won in 2026. Checked 9 October 2026.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Charters were absolutely excellent from the beginning to the end of our home sale. We were impressed with their customer focused service, they kept us informed ...Read all 34 from sellers
Samantha made what could have been a very stressful process completely stress free for which I can't thank her enough. As a first time buyer Samantha guided me ...Read all 42 from buyers
John was fully engaged from the start of the process, producing an excellent brochure with great pictures and securing a successful offer quickly against a ...Read all 3 from landlords
We have been thoroughly impressed with Charters in all spheres. It was our first experience and interaction with them and purely coincidental as I found them ...Read all 2 from tenants
Buying or Selling? Renting or Letting? Pop in and say "HELLO"
Trusted Agent 2026 results for Charters. Each award is assessed separately from the review sites.
Every review we hold for the Farnham office, from every platform, shown as written. First names only.
5/5
GoogleJonathan Pinhorne is simply super. He inherited a challenging situation, and set to work making sure a painful situation was concluded with the least hassle possible. The three words I would use to describe him are: diplomatic, pragmatic, doer. I wouldn't hesitate to recommend him. He's someone you definitely want on your side, and by your side.
Nee, thank you for the review in relation to Jonathan Pinhorne. It is much appreciated.
5/5
GoogleWe had a super experience with Charters - a special mention to Josh, who was really attentive, honest and accurate on what he was showing us. It really felt like he knew exactly what we were looking for and that he listened and reacted to our specifications. Thank you so much - would highly recommend!
Sophie, thank you for the review, it is much appreciated.
5/5
GoogleOur Sale was complicated, being part of a related sale. We were immediately impressed with Henry Griffin who was a pleasure to deal with from the start. Henry and later Laura and Lisa proved to be exactly the kind of Agents that we needed. Proactive and professional in all respects. We would have absolutely no hesitation in recommending them to anyone.PositiveResponsiveness, Professionalism
Thank you for the recommendation Guy.
5/5
GoogleJosh has been excellent from start to finish. He has been responsive and available when we wished to view and guided us along the way, keeping in touch at regular intervals. Thank you Josh
Thank you, Philip!
5/5
View AgentsUltimate professional
I only had 3 and a half days to look at properties in the UK. Carrie kept me informed of properties on the market before I arrived and assisted me in every way when I was there. She was so obliging in arranging second viewings at short notice. Carrie was very efficient, professional and punctual and offered valuable advice. Highly recommended as are John and Tim at Charters - excellent communication.
Hi Paula. Thank you for highlighting the time precious nature and valued support you received surrounding your recent home-search. Carrie's 'can do' attitude is a testament to our wider ethos and belief in the delivery of a positive customer experience, clearly also demonstrated by both John and Tim as mentioned. Thank you for sharing.
5/5
GoogleFound our next home through Charters in Farnham and would highly recommend Jamie, Dee and Lisa from the team. They were always calm, professional, and available. As buyers it's been a very positive experience from viewing through to completion and if we ever sell in the area we wouldn't consider going anywhere else.
David, thanks for reviewing the service level you have received.
4/5
GoogleHenry Griffin has been a huge help in the sale of a property which proved more difficult to sell than expected. After a buyer withdrew because of Covid, Henry quickly found another buyer who, after a few bumps and a price reduction, proceeded to exchange of contracts. Many thanks to Henry and his team for seeing the transaction through.PositiveQuality
Thanks for the kind review. Much appreciated.
5/5
GoogleFantastic Estate Agents Selling our first home was a little intimidating but Tim and his team supported us all the way, no question was too small and they kept us regularly updated on the progress of the sale. If you happen to pop into this branch you will be warmly welcomed by Stephanie who has always got a smile on her face and is extremely helpful Thanks again guys,
James, thank you so much for this glowing testimonial of the customer service received from Charters in Farnham when selling your first home and also for recognising the warm reception! 5STARS much appreciated. Thank You
5/5
View AgentsProfessional, knowledgeable and personable
My husband and I approached Samantha when looking to purchase our first house, and thank goodness we did! From start to finish, Samantha's service was excellent. She took time to answer all our first-time buyer questions and found a mortgage perfectly suited to our requirements. When we eventually move on, there is no doubt we will be returning to Samantha for more of her expert guidance and financial advice.
Fantastic feedback thank you Laura.. Samantha is an absolute professional and has superb knowledge and fantastic customer skills. Thanks for taking the time to do the 5STAR endorsement of Samantha.
4/5
GoogleDealing with Charters Estate agents has been very easy. They were very quick to get the brochure ready and very quick to make the changes we wanted and to redo some of the photos we thought less than ideal. Once we were happy they put the details on line that day. We were fully informed of all 22 visits, some repeats . Once two offers were made we were happy to select the buyer with the information they had gathered about the financial situation of each. The offers were below the asking price but we were expecting that having been prewarned by Charters. The offer agreed is what we hoped for. Putting the house on the market for that price, as suggested by another estate agent, would most probably have resulted in a lower offer. The house sale could not be completed until probate granted and Charters kindly offered to keep an eye on the empty house for us until the keys were exchanged on the 30th January. All in all my sister and I were very happy with the support they gave us, particularly as neither of us live near.
Thank you! Sorry for missing this review!
5/5
GoogleExcellent Letting Agents. My property has been handled by the Farnham staff Jacqui McKeown and Kirstie Stone for many years and have always had excellent service. I’ve just gone through a change of tenancy and the whole process was very smooth. All the paperwork is online can be dealt with quickly and completed in a matter of minutes. I can highly recommend them.
Thank you Elaine, Jacqui and Kirstie are the dream team!
5/5
GoogleSimply a first class service from start to finish as an executor to my late mothers estate I would thoroughly recommend them to anyone selling a property . I would especially like to thank Nick for the help and customer care he gave to me. Many, many thanks!
Thank you, Nick will be delighted with this feedback.
5/5
GoogleI listed my rental property through Charters in Farnham and could not be more happy with the service, very impressed. I had consistent communication and viewing feedback and they found me a tenant sooner than I expected. A very professional and helpful team that I will use again. The lettings manager, Katherine, delivered her promise of finding me a suitable tenant. Thanks again Charters Farnham.
Dear Rob, thank you for your review regarding the experience you had when letting your home via our Charters Farnham branch. We are delighted that the Farnham branch continue to deliver. Many thanks
5/5
View AgentsI couldn't have asked for more
Tim, Peter and the whole team at Charters provided a service that exceeded my expectations from start to finish when selling my house. The friendly team had me hooked from the start with their proactive attitude, and excellent knowledge and skills. Once the sale was agreed, Tim kept me updated frequently so I always felt confident about how the sale was progressing. I can't thank Charters enough!
Emma, many thanks for this wonderful 5STAR review. Charters are always aiming to exceed client expectations so it is great to know that Charters in Farnham have succeeded! Many thanks
5/5
GoogleFantastic service from start to finish. Our agent Henry was excellent, extremely confident he could sell our property and he did exactly that! We had a very quick sale and excellent follow up from Lisa in the sales progression team. Would highly recommend and we will be using them again in the future.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for this review!
4/5
GoogleMy wife and I had an excellent recent experience selling our property through Charters. They were professional throughout and extremely responsive to any queries we had, making what can be a stressful procedure more straightforward. Both Jonathan Pinhorne and Lisa Roberts were excellent in helping us through the process. We would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to give us your feedback, it is much appreciated.
5/5
GoogleFirst class! That’s my review of the service I received from Charters Farnham. The branch manager Nick Degoede went above and beyond to get my purchase completed. I would definitely recommend!!!
Thank you for leaving the review, it is much appreciated.
5/5
View AgentsExcellent, professional and caring
Samantha has come through for me again! I know that I can call Samantha for advice and be given a range of choices covering all sorts of possibilities that I had not even heard of but she will make it clear and easy to choose. I would recommend her to anyone looking for the best deal for any mortgage from Repayment through to Buy to Let.
Philip, thanks for your endorsement of Samantha and her Financial Services team. Delighted to hear that you have been looked after exceptionally once more... Many thanks for sharing and for the 5STARS
5/5
View AgentsAbove and beyond
Hayley has been incredible since we first started looking at houses with Charters. She has always gone above and beyond to keep us informed and I have been able to have a laugh and build up a great rapport with her. I wouldn't hesitate to recommend her to any buyer as her professionalism and sense of humour has made the process so much less stressful.
Dear Nikki, Thank you for taking the time to write a review, your feedback is much appreciated.. Kind Regards, Patricia
5/5
GoogleThank you so much Dee, Harry, Nick and Ellie for finding us the perfect property! From start to finish you were absolutely excellent, even helping us navigate a few tricky spots. I will be recommending you to others.
Hi Bianca, thank you for the review, it will be passed on to the team.
5/5
GoogleWe have been so impressed with Joshua Daws' efforts in trying to find us a property, having registered our search requirements with Charters. He has been by far the most proactive and helpful team member from a large number of agencies in supporting our quest. Thank you Josh!
Thank you so much Jane!
5/5
View AgentsProfessional, Friendly, Honest, Hard Working, Committed, Reliable
Samantha was a delight to work with. I trusted her the first meeting we had. She listened to my needs and found a solution. It was a complex situation which she resolved and now I have achieved my goal. She was patient and supportive throughout the whole process. I would recommend her to anyone that needs mortgage advice. Hope to work with her again soon.
Rachel, thank you so very much for this great 5STAR review on Samantha's recent service in helping to secure funding for your mortgage. Thanks also for the open recommendation to others!
5/5
GoogleWe have just bought our house through Charters and cannot recommend them highly enough. Henry was professional and attentive during the negotiation process and Lisa was a superstar at getting everything progressed thereafter, helping to problem solve and assist with legal queries. Overall the best experience I've had with an estate agent to date.PositiveResponsiveness, Professionalism
Thank you for the review, this will be passed to the team. Thank you for taking the time to give feedback.
5/5
View AgentsPurchase of bungalow
We were very impressed with Tim throughout our journey to purchase our bungalow, he was always polite friendly but most importantly he kept us informed at each stage of the sale including chasing solicitors, agents and builders and I would have no hesitation in using his services in the future or recommending him to potential clients. Thank you Tim for a great service. ,
Thank you for your comments. We appreciate your valuable feedback and this will be passed on to Tim and the team at Farnham.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Charters's Farnham office has 318 reviews across two platforms: 220 on Google, 98 on View Agents. Reviews may appear on more than one platform. Checked 9 October 2026.
Charters is rated 4.9 out of 5 across all 318 reviews, and 4.9 out of 5 on Google from 220 reviews, checked 9 October 2026.
34 reviews from sellers, rated 4.9 out of 5 on average. For example, Wendy wrote: "Charters were absolutely excellent from the beginning to the end of our home sale. We were impressed with their customer focused service, they kept us informed ..."
42 reviews from buyers, rated 5.0 out of 5 on average. For example, Charlotte wrote: "Samantha made what could have been a very stressful process completely stress free for which I can't thank her enough. As a first time buyer Samantha guided me ..."
3 reviews from landlords, rated 5.0 out of 5 on average. For example, William wrote: "John was fully engaged from the start of the process, producing an excellent brochure with great pictures and securing a successful offer quickly against a ..."
Yes. In The Trusted Agent 2026 awards: Charters, Farnham won Trusted Agent; Charters, Winchester won Platinum; Charters, Alton won Trusted Agent; Charters, ROMSEY won Trusted Agent.
Charters, 40 Downing Street, Farnham GU9 7PH.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.