Trusted Agent profile · Farnham, Surrey
Verified
★★★★★
318 reviews across 2 platforms
40 Downing Street, Farnham, Surrey, GU9 7PH
Part of Charters, see every office.
Charters's office in Farnham, Surrey, at 40 Downing Street, is rated 4.9 out of 5 across 318 reviews on two platforms, including 220 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards Charters won in 2026.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Charters were absolutely excellent from the beginning to the end of our home sale. We were impressed with their customer focused service, they kept us informed ...Read all 34 from sellers
Samantha made what could have been a very stressful process completely stress free for which I can't thank her enough. As a first time buyer Samantha guided me ...Read all 42 from buyers
John was fully engaged from the start of the process, producing an excellent brochure with great pictures and securing a successful offer quickly against a ...Read all 3 from landlords
We have been thoroughly impressed with Charters in all spheres. It was our first experience and interaction with them and purely coincidental as I found them ...Read all 2 from tenants
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The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Farnham office, from every platform, shown as written. First names only.
5/5
GoogleI have recently rented a property through the Farnham office and the whole process has been made stress-free. We were on a very tight schedule timewise for getting into the property and without the help from Saty, Kirstie and Jacqui it wouldn't have happened, they were all Excellent, Very professional and so prompt with everything. I cannot thank them enough, they are all a real asset to the Charters Lettings team.
5/5
View AgentsA great service throughout our sale and purchase
Throughout the sale of our house Tim has been professional, helpful and efficient. He has kept us up to date at every stage and done everything we could've asked to ensure that the sale progressed as smoothly as possible. I would have no hesitation in recommending Tim (and Charters) to others.
Hi Andrew, your open recommendation to others and your 5STAR review of Tim & Peter of Charters Farnham is very much appreciated. Thank You
5/5
GoogleWe worked with Henry at Charters and couldn't fault his professionalism, communication, positive attitude, clear dialogue and drive. He met our expectations and delivered Would thoroughly recommend Henry and Charters for an extremely professional, passionate and efficient service which was also competitively priced
Thanks for this great review!
5/5
View AgentsFantastic, personable and professional
Samantha was fantastic when we were having trouble finding an appropriate mortgage. She kept us calm, was always professional, kept us up to date but most of all went the extra mile. We will now always turn to Samamta for any financial advice we may need. We can't recommend her enough!
Hello Clare. We are delighted to hear that your financial needs are firmly secured to Samantha in the future. Very pleased also to read your comments and learn that your experience was 'fantastic'. Thank You.
5/5
View AgentsGenuine down to earth agent
Hayley has been brilliant throughout our property search. She's been honest & kept us up to date with new properties about to come onto the market, and has often called just to see how we were getting on. I'd definitely recommend getting in touch with her, she's helpful and funny!
Wonderful 5STAR review for Hayley at Charters Farnham, thank you Melanie for your kind review.
5/5
GoogleA professional and prompt service. Kirstie Stone helped me through all the stages of letting and managing my flat. She gave me excellent advice, sorted out any queries and made the process stress free. I have no hesitation in recommending Charters and Kirstie to you.
Wonderfully reassuring, thanks Stephanie.
5/5
View AgentsJohn is a dynamo of enthusiasm, energy and professionalism.
John was fully engaged from the start of the process, producing an excellent brochure with great pictures and securing a successful offer quickly against a quality competitor. He kept me fully informed of developments and showed enthusiasm, patience and resilience. I have no hesitation in recommending Charters and John Hodges
Thank you William, we truly appreciate your kind feedback following your positive Lettings experience, somewhat enhanced by John Hodges of Charters in Farnham. Customer service is of paramount importance to us and thus your endorsement is gratefully received.. Thank you.
5/5
GoogleMy husband and I were dreading selling our house, as we expected it to be a long, protracted, stressful experience - especially at this time of year. However, the staff at Charters ensured that the whole process was swift, well organised and stress free. Their levels of communication and professionalism were excellent, and we felt that each member of the team worked tirelessly, and always with our best interests in mind. We are very grateful and cannot recommend Charters highly enough.
Thank you for taking the time to review the service you received from the team, it is much appreciated.
5/5
GoogleThanks very much to the team at Charters both for helping us to sell our house involving navigating a few difficulties with the chain and then also for assisting us on our search which was very hassle free and straightforward. The houses shared with us all fit the bill well so were well targeted. The team were also very amenable on viewing time flexibility (vendors permitting!) Particular thanks throughout the process to Jamie, Dee and Lisa as well as Jonathan
Emily, thank you for the review, it is much appreciated.
5/5
GoogleAbsolutely wonderful experience with Charters in Farnham. They have been brilliant when selling my property. All staff there are lovely and a joy to talk to. They take time to listen to you and don't put pressure on you at all. I love having my chats to Dee when I call in and couldn't reccomend them more. Really helped ease the stress of selling a property. If you are thinking of selling or buying a property through them please do, you won't regret it. I would give more stars if I could :)
Thank you for the kind review, it is much appreciated.
5/5
GoogleVery professional and diligent team, dealt with Toby who was honest, candid and prompt. Recommend.
Thanks Dave, Toby will be delighted.
5/5
View AgentsOutstanding!
Samantha Nicholas has provided me with a number of mortgages over the years, residential and buy to let, and I can say with all honesty that she has proved so ethical and forthright I can't imagine entrusting my mortgages with anyone else. Thank you Samantha, your service is outstanding.
Hi Pauline, thank you so much for taking the time to endorse Samantha following your repeated use of both her financial services and expert knowledge. Please do not hesitate to contact us again should your circumstances change at any time.
5/5
View AgentsThank you so much to Samantha for being very professional and approachable. As a first time buyer the world of mortgages and applications is a little daunting. Samantha made the process simple, easy and efficient. When we come to move again, Samantha will be on my speed dial.
Kimberley, thank you so much for the positive feedback on your Financial Services experience with Samantha and her Trinity Rose Private Finance team based at Charters in Farnham...
5/5
GoogleI dealt with Henry, Lisa and Matt who all worked very hard to make things run as smoothly as possible. Lisa was the one handling the sale once it was STC and her job was to nudge things along so that adequate progress was always being made. She did the job very well and and I had every confidence in her and the rest of the team.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleI made an enquiry on a property, after some time I received a call whilst at work, was told I could have a viewing but it would have to be 5pm, I explained that I was at work and asked if we could do a little later to allow me time to get …
5/5
GoogleWe have been so impressed with Charters during our house search in Farnham. In particular, Jamie Solis who was just so lovely and genuine with us - I really felt like he was personally invested in our house search and truly wanted us to find our dream home - which we now have done. I truly appreciated your optimism and our weekly calls Jamie especially at points where I thought we’d never find what we wanted! Thank you.
Thank you for the review Katie, its great to hear.
5/5
View AgentsExcellent service with a smile
My husband and I were very impressed with Charters and especially Johnny who was a pleasure to deal with. He was very professional, attentive and had excellent communication skills, keeping us informed with the latest developments in our house search. Thank you for the brilliant service Johnny.
Thank you NM for sharing your 5STAR rating and overwhelming endorsement of Jonny and the Charters Farnham team! Many thanks
5/5
GoogleWe cannot recommend Charters Farnham & in particular Edward enough. We're using Charters for the purchase of our new house and have been very impressed with Edward's professionalism and help throughout the process - he's the perfect estate agent!
Sorry for the delay and many thanks for the review, the team will be delighted. All the very best.
5/5
View Agentsprofessional, understanding and efficient
I was delighted by the service I received from Charters in general but from Tim in particular. It was a pleasure to deal with him throughout what is at times a stressful process. The speed of response to any call or email was excellent. Thanks Tim!
Hello Jacky. Many thanks indeed for your combined 5 STAR praise of both Tim Branston and our Charters Farnham team. Thank you.
5/5
GoogleExcellent estate agents able to get a very good price for the property sale. Nick De Goede went above and beyond to help with a smooth exchange. Recommended
Paul, thanks for the review, it is much appreciated.
5/5
View AgentsVery Professional, but very personable
Probably worth 6 stars, Samantha worked her socks off to find and get us the best possible available mortgage and her colleagues at Trinity kept us informed every step of the way. This all sounds a bit OTT but they were that good. Thank you
WOW - great review and we too wish the validation process would allow for 6STARS! Thank you for sharing to assist others looking for a financial services representative.
5/5
View AgentsUnderstood our needs
Although we did not buy or sell through Charters, Carrie was unfailingly professional at all times, kept in regular contact and LISTENED to our requirements, providing details of only relevant properties. Her telephone call was one I didn't come to dread from the Estate Agent!
Helen, thanks for the 5STAR endorsement of Carrie at Charters in Farnham who LISTENED and earned your respect not dread... Thanks for sharing.
5/5
GoogleRecently rented through Charters, Amy was really pro active finding me a home and managed to get it all arranged before it even went to market. Great communication, quick referencing and super friendly service. Highly recommend!
Thanks Simon, much appreciated.
5/5
View AgentsEfficient and happy to help
Stephanie was very quick to reply to all our emails and calls when needed. She always answered our questions as straight as she could and where not known would revert back to us. it was a pleasure having her working on our house sale.
Iain, many thanks for your 5STAR review of Stephanie's customer service in bringing you to market. It is really great to hear that every member of our team impresses at the key stages of a clients desire to move home. Many thanks for sharing and good luck with the move.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
34 reviews from sellers, rated 4.9 out of 5 on average. For example, Wendy wrote: "Charters were absolutely excellent from the beginning to the end of our home sale. We were impressed with their customer focused service, they kept us informed ..."
42 reviews from buyers, rated 5.0 out of 5 on average. For example, Charlotte wrote: "Samantha made what could have been a very stressful process completely stress free for which I can't thank her enough. As a first time buyer Samantha guided me ..."
3 reviews from landlords, rated 5.0 out of 5 on average. For example, William wrote: "John was fully engaged from the start of the process, producing an excellent brochure with great pictures and securing a successful offer quickly against a ..."
Yes. In The Trusted Agent 2026 awards: Charters, Farnham won Trusted Agent; Charters, Winchester won Platinum; Charters, Alton won Trusted Agent; Charters, ROMSEY won Trusted Agent.
