1/5
Don't let Charters manage your property, you have been warned!

Trusted Agent profile · Hampshire and Surrey
Verified
★★★★★
4,060 reviews across 6 offices and 4 platforms
Charters has six offices, in Winchester, Alton, Farnham, Chandlers Ford (two offices) and Alresford (Hampshire and Surrey). Together they have 4,060 reviews on four platforms, rated 4.9 out of 5 overall.
1,238
Reviews on Google
All 6 offices
8
Reviews on Facebook
All 6 offices
950
Reviews on View Agents
All 6 offices
1,864
Reviews on Trustpilot
All 6 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ...Read all 264 from sellers
We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ...Read all 384 from buyers
Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ...Read all 56 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 100 from tenants
Charters's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
1/5
Don't let Charters manage your property, you have been warned!
5/5
Kept me sane
Dear Sue, Just a little note to say thank you so much - for everything. You kept me sane and I appreciate you letting me "rant" when I needed to. I wish you every success and am only sorry that I never got to meet you. If you are ever in Lyme Regis do look us up, you would be very welcome. The house is complete chaos at the moment but the sun is shining and the sea blue. Take care and thanks again for everything, With love Cathy
Thank you Cathy for your review. We hope life treats you well on the South coast - perhaps Charters will expand our network towards you!
5/5
Rating only, no written review.
5/5
Rating only, no written review.
Thank you?!
4/5
Charters provided us with a good service and we must congratulate David & Elliot on their stoicism while trying to find us our ideal property. It was a long time coming but well worth it in the end.
5/5
Charters look after a Winchester rental property for me. My experience is that their team responds very quickly, both to finding a tenant and dealing with any maintenance problems which may arise. One cannot ask for more! Colin Hulme
5/5
Back in October we gave instructions to Charters of Alresford to sell our house. Tim Griffin thought that an Open Day would be the way to go for us and not to have any viewings before that. 17 days later, in the pouring rain, Tim showed 9 couples around the house and 3 days after that we had had four extremely good offers and the sign outside out house changed to Sold (subject to contract)!! We moved 78 days later! The service we received from Charters was not only excellent but friendly, nothing seemed to be too much trouble. We can highly recommend Charters and would like to say a very BIG thank you to everyone in the Alresford office. Richard and Linda Gifford-Hull
5/5
I have just completed the purchase of my new home through Charters, and having also previously sold a property through them, I cannot recommend them highly enough if your buying or selling in Winchester. From start to finish, the whole team are refreshingly unpretentious, attentive and driven to secure sales for both vendor and buyer; which whether you love them or hate them, that is what Estate Agents are here for!
5/5
I want to thank Charters in Winchester for their excellent service & would thoroughly recommend them to everyone selling or buying a property. I was particularly reassured by my contact in Winchester, Leanne who was always at the end of the phone to explain any questions I had, she was extremely helpful and made the whole process from sale to completion go through without stress, which I have never experienced before.
5/5
We have recently exchanged on a new build property that has been sold through Charters of Winchester and the advice, support and general contact and information has been fantastic from the day we offered. Fiona showed us around our future house (that was a building site when we saw it) 6 months ago and form that day until exchange in June has always been on the end of the phone keeping us up to date and informed of how everything is progressing. Fiona has managed to liaise between us and the developer over the last 6 months to make some minor changes to the house that has resulted in us getting our dream home. I have no doubt that without her help and support we would not be in the position we are now; about to move into our lovely new property! Thank you for everything and if anyone is wondering which agent to go for I would thoroughly recommend Charters of Winchester.
5/5
What a team and what great service! The team at Charters have acted for me in both selling and letting properties and both experiences have been outstanding! When marketing a property for sale they manged to secure a buyer at full asking price ( At a price I thought to be a little ambitious!) within 24 hours of being instructed. A refreshing experience to have an agent being pro active! On the lettings side they recently took over a property from another agent, not only did they find a new tenant that moved in within three days of the old tenant vacating they also manged to secure 10% more rent than I was previously getting. Fantastic best describes my experience of Charters.
5/5
Proactive and professional!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Winchester has the most, with 2,840 reviews rated 4.9 out of 5, followed by Alton with 318.
The six Charters offices, by town:
264 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."
384 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."
56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."
100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards: Charters, Winchester won Platinum; Charters, Alton won Trusted Agent; Charters, Farnham won Trusted Agent.