Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
The Trusted AgentEver cheerful, ever available, highly professional,assiduous communicator.
I rate Gary very highly for emotional intelligence, as shown particularly in his dealings with clients under stress. He has excellent relations with clients, but also with the other members of the Charters team - thereby gaining esteem not only for himself but also for the whole office.. We found his advice faultlessly objective.. Altogether a fine example of the experienced professional agent.
Peter · 23 March 2016 · Charters Alresford
Agent replied · 24 March 2016
Peter thank you for identifying Gary's strength as both an individual and team member. He is a consummate professional and we are delighted that you think so too.
Thank you.
★★★★★ 5/5
The Trusted AgentKnowledgeable helpful likeable cheerful... and unstoppable!
Nony is one in a million.... She knows her subject, she works hard for all her stakeholders, she has a great sense of humour and even with her work clearly being challenging by its very nature she finds ways to make it fun ... and fun for everyone around her too.
Tim · 23 March 2016 · Charters Winchester
Agent replied · 24 March 2016
Thanks Tim for your recent praise for Nony. Delighted to hear the fun element is successfully injected into what is normally a very busy and often demanding role...
Thank you.
★★★★★ 5/5
The Trusted AgentJohn is a dynamo of enthusiasm, energy and professionalism.
John was fully engaged from the start of the process, producing an excellent brochure with great pictures and securing a successful offer quickly against a quality competitor. He kept me fully informed of developments and showed enthusiasm, patience and resilience. I have no hesitation in recommending Charters and John Hodges
William · 23 March 2016 · Charters Farnham
Agent replied · 24 March 2016
Thank you William, we truly appreciate your kind feedback following your positive Lettings experience, somewhat enhanced by John Hodges of Charters in Farnham. Customer service is of paramount importance to us and thus your endorsement is gratefully received..
Thank you.
★★★★★ 5/5
The Trusted AgentA Human on the End of the Line
I just wanted to say what a pleasure it was to have a real human being to consult when needing some advice on moving out and last minute issues.
Kirsty was not only human, by which I mean kind and understanding but was also exceptionally helpful, full of good advice and helpful solutions, issuing me with a copy of the guide to leaving a tenancy, giving me details of recommended cleaners etc etc.. It made the moving out process as smooth and painless as possible.
I just wanted to say thank you and to let you know how much I appreciated that help and advice from a person and not an answer machine...
Kind regards,
Sara Rollason
Sara · 22 March 2016 · Charters | Head Office
Agent replied · 4 April 2016
Sara, thank you for sharing feedback on your experience. Often Landlords and Tenants comment in the moment of elation at move in and rarely do we hear from a Tenant after moving out, so your kind words in true recognition of Kirsty are greatly appreciated.
Thank you so much.
★★★★★ 5/5
The Trusted AgentRating only, no written review.
Andrew · 22 March 2016 · Charters Farnham
★★★★★ 5/5
The Trusted AgentProfessional service
Justin has provided excellent service. He is very warm and professional. Very happy with the overall service.
Nancy wang
Nancy · 22 March 2016 · Charters Alton
Agent replied · 24 March 2016
Nancy, it is lovely to receive your delightful feedback on the service provided by Justin and Charters in Alton.
Thank you for sharing.
★★★★★ 5/5
The Trusted AgentBuy to let Mortgage advice.
I met Kevin during a visit to Charters to buy a 2nd property, they arranged for my Wife & me to have an informal chat. We knew from the moment we met, Kevin would be arranging our mortgage, he was very professional, honest & straight forward to deal with. I would highly recommend him to any of our friends or for any future purchases or general mortgage advice we may require. Regards Mike
Mike · 22 March 2016 · Charters Winchester
Agent replied · 24 March 2016
Mike, thank you so much for the feedback. It is fantastic to hear that you and your wife instantly felt confident in Kevin's hands. He has exceptional Financial Services experience and impressive knowledge of the markets and industry. Our commitment is to offer loyal support each time you move, remortgage or restructure your finances.
We look forward to helping you again in any way that we can.
Thank you.
★★★★★ 5/5
The Trusted AgentVery helpful in a very unhelpful chain!
Leanne was brilliant the whole way my first house purchase. We had a very difficult and slow chain that she continuously pestered on mine and the seller's request. I was kept updated all the time and felt that she really had my best interests at heart the entire time. I am a conveyancer so know the process well but Leanne chased not only my seller's solicitors but also the top of the chain's solicitors who were not helpful in the slightest and made the process up to exchange very difficult.. In my job I deal with estate agents a lot and do not always have the highest opinion of them but Leanne and Charters as a whole really impressed me and I would happily recommend and work with them in the future!
Harry · 22 March 2016 · Charters Winchester
Agent replied · 24 March 2016
Wow, thanks Harry for sharing your personal experience! Delighted to hear that Leanne and Charters have impressed you and perhaps have also broken the mould of perception that most people have of estate agents.
We are proud to be different and if this is your first house purchase then we have set the bar nice and high for your future experiences...
We look forward to helping you move again, when you are ready! For now, enjoy your new home and thank you again for your kind words.
★★★★★ 5/5
The Trusted AgentLily - Endorsement
Lily is a very professional individual. We have always found her to be very accommodating and pro active in her approach and eagerness to support her clients.
Becky · 21 March 2016 · Charters Winchester
Agent replied · 24 March 2016
Hello Becky and thank you for taking the trouble to provide feedback on your positive experience of dealings with Lily, we will be sure to share your comments with her!
Thank you again.
★★★★★ 5/5
The Trusted AgentEfficient, friendly, helpful Lily
Dealing with Lily is always a pleasure. She is always friendly and polite, always on time and professional. I prefer to deal with her with home visits as she remembers to be careful to not let our indoor cats out, and is always willing to remove shoes without reminders. She is efficient, and always quick to get back to emails. She is great at keeping in touch regarding appointments, and lets us know as soon as possible of any changes. She is always mindful of the fact that this is our home.
Di · 21 March 2016 · Charters Winchester
Agent replied · 23 March 2016
Thank you Di for your wonderful endorsement of Lily. She is extremely professional and considerate in all matters and it is lovely that she is recognised for this...
Thank You.
★★★★★ 5/5
The Trusted AgentExtremely helpful, friendly and accommodating, Serena understood our needs and time pressures.
Serena went out of her way to work around our busty schedules and tight timescales to find us the perfect property and ensure we had more than enough time and opportunity to view this and other options, more than once, allowing me to travel up from Brighton to attend second viewings alongside my partner.
Communication has always been extremely prompt and clear, which has meant we were able to move quickly as needed to get all paperwork complete and again measure up and answer questions on the property.
Since moving in Serena has been equally helpful and i feel she is just around the corner and able to help should we need it although she is not even our dedicated managing agent 9who is of course also very helpful).
I would not hesitate to recommend Serena fully.
Ema · 18 March 2016 · Charters Alresford
Agent replied · 18 March 2016
Fantastic feedback, thank you Ema.
Great to hear you were accommodated by Serena at times best suited to you, for your convenience and that communication was equally concise to get you moved in. Please call in whenever you are passing even if its just to chat about life locally.
Thank You.
★★★★★ 5/5
The Trusted AgentVery helpful professional
Sam, as selling agent for the house we bought, was very helpful in all our dealings with him, both during the viewing stage and later on. He was not what I would call "typical salesman", being fair in his descriptions and very helpful to us who knew little of the town/region.
Adrian · 17 March 2016 · Charters Alresford
Agent replied · 18 March 2016
Great to receive your positive comments Adrian. We hope that none of our team will ever fit the 'typical salesman' profile, as our aim is always to raise the bar in everything we do. Sam has incredible hands-on local knowledge because like most of us, we are locals too - living and working in the communities we champion!
Thank You.
★★★★★ 5/5
The Trusted Agentselling agent
Gary has valued and sold two properties for us in the last 2 years
I have found him to be extremely professional, whilst also offering good advice.
He has very good social skills and is a pleasure to deal with.
I have recommended Charters to many other friends based on my experience with Gary and find him to be very trustworthy.
Emma · 17 March 2016 · Charters Alresford
Agent replied · 18 March 2016
Emma, your lovely observations and feedback on Gary are very much appreciated! It is wonderful to hear that based on your experiences your friends will too be lucky enough to experience the Charters way of life...
Thank You.
★★★★★ 5/5
The Trusted AgentValue for Money
Best Estate Agent I have dealt with for Property transactions. Appropriate email communications of visits, regular phone updates and excellent management of buyer. Highly recommended.
James Clarke
James · 17 March 2016 · Charters Alresford
Agent replied · 18 March 2016
James, thank you for the 'Best Estate Agent' endorsement!
We strive to be the best communicators around within our business, as there is no excuse not to provide our customers with service!
Thank You.
★★★★★ 5/5
The Trusted AgentNoni certainly deserves to be agent of the year!
Last year was not an easy one for housing sales but thanks to Noni's professionalism and positive approach we got there in the end.
Sheila · 16 March 2016 · Charters Winchester
Agent replied · 18 March 2016
Thank you Sheila for taking the time to endorse Nony for her professionalism and positivity! She is a real asset and we are most glad you got there in the end!
Thank You.
★★★★★ 5/5
The Trusted Agentvery helpful, kept us upto date with the progress at every stage
Leanne is a very understanding young lady and has a calming influence during a stressful period of selling a property, she keeps her head whilst everyone else looses theirs, she was very professional in every aspect of the sale, I would strongly recommend Charters if this lady was at the helm.
Mike · 16 March 2016 · Charters Winchester
Agent replied · 18 March 2016
Mike, thank you very much for your feedback. Leanne, like many of our staff is so dedicated to her role in helping Charters customers feel both valued and supported! We will be sure to share your kind comments with her!
Thank You.
★★★★★ 5/5
The Trusted AgentWe find Carrie very polite, helpful and very professional.
Rating only, no written review.
Jean · 16 March 2016 · Charters Farnham
★★★★★ 5/5
The Trusted AgentCarrie is always friendly, courteous, professional and committed. Excellent.
Carrie understands what I am looking for and I am confident she will look after my best interests.
Jane · 16 March 2016 · Charters Farnham
Agent replied · 18 March 2016
Jane, it is great to hear that even in the early stages of your search for a new home that Carrie has demonstrated her tenacity and has earned your confidence!
Thank You so much for sharing your feedback with us.
★★★★★ 5/5
The Trusted AgentProfessional, Efficient & Personable
Throughout our Sale we have been delighted with the constant communication and professionalism from Nony and the team at Charters Winchester. We would be more than happy to use them for future transactions.
Karen · 16 March 2016 · Charters Winchester
Agent replied · 17 March 2016
Thank you Karen for your very kind words. We have shared your comments with Nony and the Winchester team.
We hope to serve you, your friends or your family again in the future.
Thank You.
★★★★★ 5/5
The Trusted AgentFaultless!
Rating only, no written review.
Amy · 15 March 2016 · Charters Winchester
★★★★★ 5/5
The Trusted AgentNony was brilliant, efficient and natural.
Nony was so good. Selling and purchasing a property can be very stressful. but Nony helped us in so many ways. We purchased a property through Charters which we are happily living in now. There are always ups and downs when moving but Nony made it easier for us by always being cheerful and extremely kind. She always made us smile even when sometimes we were worried..
Mary · 15 March 2016 · Charters Winchester
Agent replied · 18 March 2016
Thank You Mary. We are delighted to hear that your experience was made less stressful thanks largely to the service provided by Nony! Enjoy your new home and please pop in when you are passing...
Thank You.
★★★★★ 5/5
The Trusted AgentProfessional and Patient!
I sold and bought through Charters and have to say that they dealt with us in both a professional and extremely patient manner. Not only did it take us a LONG time to find the place that was perfect for our requirements, but the completion of the transaction was also beset by delays, Nony dealt with it all very calmly when many others would have given up on us!
I would thoroughly recommend Charters as an Agent - and Nony personally for both buying and selling a property!
Tom · 15 March 2016 · Charters Winchester
Agent replied · 18 March 2016
Tom, your kind comments regarding both Nony and Charters are very much appreciated. We look forward to acting for you when you are ready to move again!
★★★★★ 5/5
The Trusted AgentFirst Class Chapess
I have known Nony for far too long. She knows her stuff, her houses and her clients.
She works harder than a pit pony in a Welsh coal mine and does not smell like one!
She is keen as mustard, efficient, enthusiastic, and jolly and returns calls. Imagine if we had council staff, particularly in the planning department, like that!
I have had many property related matters involving Nony and it really is a pleasure. No one is perfect but she gets very close :-)
I suggest you put her to the test. I have tried the other motley crew in town and they are...motley.
Jonathan · 15 March 2016 · Charters Winchester
Agent replied · 18 March 2016
Fantastic comments, Thank You Jonathan! I will ensure your observations are shared with the team.
Thanks again.
★★★★★ 5/5
The Trusted AgentLily Review
I have really enjoyed working with lily so far in the process of renting a property in Winchester. She has been very responsive but also proactive in suggesting different properties - one of which we have agreed to rent. Thank you!
Clare · 15 March 2016 · Charters Winchester
Agent replied · 17 March 2016
Thank you Clare for your very kind words.
We have shared your comments with Lily and we hope to serve you, your friends or your family again in the future.
Thank You.
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