Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
View AgentsImpeccable service and professionalism
I have bought and sold property through Charters over the last 4 years.
The company have exceeded my expectations on all counts, maintaining a personal yet professional service. The back office team ensure all potential issues are dealt with swiftly and effectively.
I have and will continue to recommend Charters to friends and family.
Ben · 4 April 2016 · Charters | Head Office
Agent replied · 7 April 2016
Hello Ben, many thanks for sharing your Charters experience of both buying and selling with us over the last 4 years. Thanks for your kind words and come back again soon!
★★★★★ 5/5
View AgentsProfessional yet personal service at its best
My husband and I have just completed our second house sale in less than five years through Charters and Nony has been closely involved in both transactions. Nony is exceptionally committed to providing a first class service and we had utmost confidence in her loyalty and capability to help us secure a desirable outcome on both occasions. House moves are rarely with hiccups but Nony helped us overcome ours as smoothly and quickly as possible.
Rowan · 3 April 2016 · Charters Winchester
Agent replied · 6 April 2016
Thanks Rowan, wonderful to have been of assistance again. Repetition of using both Charters and in particularly Nony is a further endorsement by your actions, over and above your very kind words of recognition. Come back again soon!
Many Thanks.
★★★★★ 5/5
View AgentsFirst Class service
Nony and the team have given me first class service during my property search. They listened to Mendez and offered me viewings of propertieswhocb net my needs or came reasonably close. They were able to offer suggestions of minor alterations in order for a property to be completely suitable.
Regular updates, regular contact to ensure that my position remained the same; all aspects of their service was carried out with efficiency, professionalism and the often forgotten personal touch. I shall certainly be recommending this team to others. Thank you and a huge psy on the back to you all!
Anni · 3 April 2016 · Charters Winchester
Agent replied · 12 April 2016
Thanks again, Anni! Greatly appreciated.
★★★★★ 5/5
View AgentsConsistently friendly and cheery, easy to get hold of and great at keeping me in the loop during the entire process. Fantastic support for a first time buyer like myself.
Morgan · 1 April 2016 · Charters Winchester
Agent replied · 4 April 2016
Hello Morgan and welcome to the property ladder!
Delighted to hear that your first experience is such a positive one. Let's hope Charters can help you climb each and every additional rung of your future property ladder moves!?
All the very best and thanks again.
★★★★★ 5/5
View AgentsHouse sale
Jonathan and his team (especially Justin, Johnny and Mike) at Charters in Alton provided an excellent service. They kept us in the loop at every stage and helped steer our sale through in a really speedy way. Always polite and courteous and nothing was too much of a problem.
Andy · 1 April 2016 · Charters Alton
Agent replied · 4 April 2016
Thank you Andy for the 5 STAR review of our Alton team, naming Jonathan, Justin, Jonny and Mike, all for their combined team efforts.
Delighted to receive your satisfaction. Many Thanks.
★★★★★ 5/5
View AgentsEfficient and professional
My purchase was perhaps unusually straightforward but, having done a quick and efficient job arranging viewings and getting a sale agreed she had the good sense to leave the lawyers to it. I like her direct approach and relaxed sense of humour.
Anna · 31 March 2016 · Charters Winchester
Agent replied · 4 April 2016
Great to read and see your 5 STAR review, thanks Anna.
Direct approach and sense of humour, sums it up nicely!
Thank You.
★★★★★ 5/5
View AgentsA natural and helpful agent
My husband and I thought we might like to buy in Winchester and I briefly met Nony when I 'popped' into the Winchester agency to collect a set of details for a property that tempted us in the window.. Nony took our details and requirements and true to her word, she kept us in touch with what was on the market, new to the market, etc., BUT more than that, she added what is very rare- 'the personal touch'( if you can remember what that is these days!) Her emails and information were 'real', honest, helpful. and although we decided not to buy in Winchester, it was no reflection on Nony. She is a joy.
Dana · 31 March 2016 · Charters Winchester
Agent replied · 4 April 2016
Dana, thank you for taking the time to provide feedback, even though you didn't buy in Winchester in the end!
It is a testament to the dedication and efforts of our teams, and people like Nony in particular, that such an impact can be made in the delivery of good old fashioned customer service.
Many thanks.
★★★★★ 5/5
View AgentsAlways going the extra mile
Nony has worked incredibly hard as part of the Charters team to sell our house. She was always very attentive and kept us informed with what was has been happening in the selling process which helped alleviate some of the stress. We were particularly impressed with her role in trying to help us find a property to buy. We were always made to feel important to her and she would often go the extra mile in allowing us to view properties at all sorts of times in the evening, often at short notice! We really appreciated the time and attention she gave us and was always very jolly and enthusiastic.
Gary · 31 March 2016 · Charters Winchester
Agent replied · 4 April 2016
Hi Gary. Many thanks for providing a review on Charters and in particular Nony.
Our staff are our strength and we do recognise that, but it is lovely to hear that our clients and customers appreciate the extra efforts made by individuals in the pursuit of customer service.
Thank You.
★★★★★ 5/5
View AgentsAlways going the extra mile
Charters was a wonderful agent to work with. From the very beginning they encouraged a relaxed but professional relationship which made them easy to deal with. They worked all sorts of hours meaning that access was brilliant! Due to problems with the buyers, it fell through twice, however the remarking and subsequent agreements were always very quick and to our satisfaction. The sale process itself was made significantly smoother by their involvement... I'm not even convinced we would have completed at all without the considerable efforts of Charters... They ended up doing the work of at least three links in the chain!
AA · 31 March 2016 · Charters Winchester
Agent replied · 4 April 2016
Thank you AA for that incredible synopsis of your experience with Charters. Naturally it is hard when transactions are turbulent or involve others outside our circle of control, but that is when our Charters team spirit truly becomes really effective. Not all estate agents are the same...
Thank you so much for this review.
★★★★★ 5/5
View AgentsA credit to the company!
Tracey was absolutely excellent!
She bent over backwards for us to get the tenancy all sorted and turned around within 4 days which is absolutely incredible - not just for the amount of work she put in but also how communicative she was with us during the whole process.
She was always on hand if we had any questions and has continued to provide an excellent level of service and customer care even after we'd moved in.
Eleanor · 31 March 2016 · Charters | Head Office
Agent replied · 19 April 2016
Thank you Eleanor for highlighting the efficiency and speed demonstrated by Tracey in your scenario. Delighted you are happy and all moved in.
★★★★★ 5/5
View AgentsLeanne's support was exceptional throughout the purchase, we were under strict time pressure for completion and do not doubt that without Leanne's help every step of the way we wouldn't have managed to complete in time. We were regularly updated and even on her time off from work she happily contacted us with updates. We cannot recommend Leanne or Charters enough and would certainly use them again.
Lyndsey · 31 March 2016 · Charters Winchester
Agent replied · 4 April 2016
Thank you Lyndsey, you have summed up Leanne's helpful, deadline driven nature perfectly. She often goes above and beyond so thank you for endorsing both her and the Charters team.
We hope you are happy in your new home.
Thanks.
★★★★★ 5/5
View AgentsPeter Stirling
Sound advice to start with followed by excellent service from himself and his colleagues in a successful sale.
Peter · 30 March 2016 · Charters Farnham
Agent replied · 2 April 2016
Thank you Peter for reviewing your namesake and our Farnham team performance. Sound advice and excellent service is what we like to hear!
Thank you.
★★★★★ 5/5
View AgentsExcellent service and communication
Leanne proactively handled all the communication chains and issues, kept me updated and made sure I completed to a tight deadline. Great service!
Guy · 28 March 2016 · Charters Winchester
Agent replied · 1 April 2016
Thank you Guy for the 5 STAR review and 'Great service' endorsement for Leanne!
Very much appreciated.
★★★★★ 5/5
View AgentsEfficient, honest, excellent communicator!!
Serena was most helpful from the start and I felt was always honest about what was going on with other potential tenants so I could gage the situation and make a decision. Moving from another part of the country is challenging but Charters have a very efficient and effective paperwork trail so I found the whole process very smooth. Thanks for making it so easy Serena!!
Simone · 26 March 2016 · Charters Alresford
Agent replied · 31 March 2016
Thank You Simone for the lovely feedback on your experience with Charters in Alresford and specifically for noting Serena's efficiency in facilitating your move from a distance.
Good Luck in your new home.
Many thanks.
★★★★★ 5/5
View AgentsHelpful, genuine and professional!
Serena couldn't have been more helpful from the start of the process! Warm, smiling and so genuine it was such a pleasure to have her look after us! When we had a problem in the final stages of the rental she was reassuring and quick to support us in our resolve to sort out! Thank you so much for a really positive experience.
Sandr · 26 March 2016 · Charters Alresford
Agent replied · 31 March 2016
Thanks Sandra, we are naturally very delighted that you had such a positive experience and we shall share your comments with Serena.
With Thanks.
★★★★★ 5/5
View AgentsExcellent service when selling
The Charters team were excellent in helping me find a buyer and it was Nony who actually sold my property who I found to be very efficient, helpful and pro-active in her approach.
Tim · 25 March 2016 · Charters Winchester
Agent replied · 31 March 2016
Tim, thanks for taking the time to review your recent Charters experience in Winchester and for specifically identifying Nony for her stand out qualities.
Many Thanks.
★★★★★ 5/5
View AgentsExcellent personal service from Leanne
Leanne has been fantastic throughout the process of selling our house, she was always on hand to help whenever it was needed and definately made things a lot easier when things got a bit stressfull. She always promptly returned calls and made sure things were chased up when needed to make our exchange run as smoothly as possible. Thankyou so much Leanne
Samantha · 24 March 2016 · Charters Winchester
Agent replied · 31 March 2016
Thanks Samantha for your very kind feedback. We are delighted to hear that Leanne delivered a smoother move for you. Good Luck in your new home - come back soon!
Thank You.
★★★★★ 5/5
View AgentsNony is a no non-sense, get it done, high performing Agent and treats each sale as her own!
Nony and her team are fantastic. We have never met Estate Agents of such high calibre in our entire moving career and we have moved a lot! Imagine an authentic energetic Estate Agent who treats your sale or purchase as it if were their own! Such care and attention, passion and professionalism.
We have bought and sold with Nony and each time she has been an absolute star, Our most recent sale was probably the most challenging. Sell our property for the best price and complete within a month as we are leaving the country to go to Australia. Nony likes a challenge and you guessed it she delivered!
We wish we could take her Down Under to help us!
Louisa · 24 March 2016 · Charters Winchester
Agent replied · 31 March 2016
G'day Louisa!! Firstly, congratulations on the recent sale and your relocation to Australia. Our very best wishes for a life down under. Thank You ever so much for your wonderful review of Nony and the Winchester team - an NO, you can't take Nony with you!
Thank You.
★★★★★ 5/5
View AgentsI highly recommend Charters in Alresford, Hampshire
The whole team have been hard-working, efficient and reliable, cheerful, "can do" and always did what they said they would do.
Romney · 24 March 2016 · Charters Alresford
Agent replied · 31 March 2016
Thank you kindly Romney for the great feedback on our Alresford team, following your recent move. Good luck and best wishes in your new home.
Thanks.
★★★★★ 5/5
View AgentsProfessional, Trustworthy, with a Great Personality !
Gary is the main reason I keep using Charters! I've used him since 2010 to buy and sell 4 houses over the years - each time his advice on purchase / resale values of the houses has been 100% accurate. His professional attitude, honesty and down-to-earth personality means we've built a strong rapore and level of trust with him.
He always stays in regular contact through each transaction and on numerous occasions has offered ideas and suggestions to help streamline the process.
We've happily recommended Charters to others over the years and will continue to do so whilst Gary remains focused on his exemplary customer service !
George · 24 March 2016 · Charters Alresford
Agent replied · 30 March 2016
George, thank you so much for the wonderful recognition of Gary's exemplary delivery of service !
Long may our relationship continue.
Thank You.
★★★★★ 5/5
View AgentsSale & Purchase
The five stars say it all! First rate service from a first rate agent. In 20 years of house buying and selling, never has the process been managed so smoothly.
Justin · 24 March 2016 · Charters Winchester
Agent replied · 24 March 2016
Brilliant feedback Justin, thank you.
Let's hope Charters alone will take you through the next 20 years!
★★★★★ 5/5
View AgentsFriendly Trusted Voice.
Nony is a ray of sunshine!
Her bubbly personality and warm nature puts everybody at ease and with the stresses of buying / selling a house this is invaluable!
She works hard to understand her customers requirements to ensure that what she puts forward is relevant and on point as can be.
We have been so impressed by her enthusiasm and committed attitude that she remains our first port of call on all housing related matters.
Cassi · 23 March 2016 · Charters Winchester
Agent replied · 24 March 2016
Thank you Cassi. A wonderful endorsement of Nony and of her infectious character. So pleased to hear your feedback and no doubt she will be encouraging you to move again soon!
★★★★★ 5/5
View AgentsEver cheerful, ever available, highly professional,assiduous communicator.
I rate Gary very highly for emotional intelligence, as shown particularly in his dealings with clients under stress. He has excellent relations with clients, but also with the other members of the Charters team - thereby gaining esteem not only for himself but also for the whole office.. We found his advice faultlessly objective.. Altogether a fine example of the experienced professional agent.
Peter · 23 March 2016 · Charters Alresford
Agent replied · 24 March 2016
Peter thank you for identifying Gary's strength as both an individual and team member. He is a consummate professional and we are delighted that you think so too.
Thank you.
★★★★★ 5/5
View AgentsKnowledgeable helpful likeable cheerful... and unstoppable!
Nony is one in a million.... She knows her subject, she works hard for all her stakeholders, she has a great sense of humour and even with her work clearly being challenging by its very nature she finds ways to make it fun ... and fun for everyone around her too.
Tim · 23 March 2016 · Charters Winchester
Agent replied · 24 March 2016
Thanks Tim for your recent praise for Nony. Delighted to hear the fun element is successfully injected into what is normally a very busy and often demanding role...
Thank you.
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