Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
View AgentsUltimate professional
I only had 3 and a half days to look at properties in the UK. Carrie kept me informed of properties on the market before I arrived and assisted me in every way when I was there. She was so obliging in arranging second viewings at short notice. Carrie was very efficient, professional and punctual and offered valuable advice. Highly recommended as are John and Tim at Charters - excellent communication.
Paula · 10 April 2016 · Charters Farnham
Agent replied · 11 April 2016
Hi Paula. Thank you for highlighting the time precious nature and valued support you received surrounding your recent home-search. Carrie's 'can do' attitude is a testament to our wider ethos and belief in the delivery of a positive customer experience, clearly also demonstrated by both John and Tim as mentioned.
Thank you for sharing.
★★★★★ 5/5
View AgentsVery helpfull.. had all the answers...
Thankyou lisa for all your help on our first home together...
All our questions and quiries you had thr answers for... perfect!
Felisha and terry xxx
Felisha · 9 April 2016 · Charters | Head Office
Agent replied · 12 April 2016
Hi Felisha & Terry for your kind comments following your Charters experience.
Enjoy your first home together. Best wishes and thank you.
★★★★★ 5/5
View AgentsExcellent selling experience with Leanne Conyer at Charters
Leanne was the lead contact in our selling relationship with Charters. The whole experience from start to finish was professional, urgent, informed and caring. I would recommend anyone selling their property on their patch to use them. Even when the inevitable bumps in the road occurred with buyers, their experience and skills got us all through smoothly and with diligence. We really felt that Charters and Leanne in particular understood great customer service, better than any organisation I have ever used. Whilst I am sure we could have shopped around for a cheaper fee, I feel we actually were net beneficiaries from their ability to negotiate hard on our behalf. Will use Charters again in the future and recommend others do too.
Christopher · 9 April 2016 · Charters Winchester
Agent replied · 11 April 2016
Christopher, thank you so very much for touching on the subject of fee vs. customer service, so often overlooked by many in the early days of seeking an agent to represent them. Fortunately, testimonials such as yours help to underline the range of differences in service levels found within our industry.
Naturally we are delighted that you received and also recognised the efforts made by our wider Charters team and in particular Leanne.
Thank you.
★★★★★ 5/5
View AgentsLisa Burdett Review
Lisa is a friendly, meticulous and professional individual, who is always a pleasure to deal with. As an overseas landlord it gives me great peace of mind and reassurance that such a capable and trustworthy individual is looking after my property interests. She is a true asset to your team and I, as I am sure many other of your clients, feel lucky to have had, and continue to have dealings with her.
Sharon · 9 April 2016 · Charters | Head Office
Agent replied · 12 April 2016
Hi Sharon, thank you so much. Your review as an overseas landlord is most relevant and will hopefully help others in similar situations to be reassured when seeking representation from afar. Lisa and our wider Lettings & Property Management teams regularly overcome challenges and create memorable experiences.
Thanks again.
★★★★★ 5/5
View AgentsPersonality Plus
Greatly appreciate Gary's friendly and easy manner in advising my elderly friend with just the necessary and essential information she needed to sell her house.
Gary was always on hand to help with any queries, and the whole process was stress free!
Margaret · 8 April 2016 · Charters Alresford
Agent replied · 11 April 2016
Thank you Margaret for identifying the level of support both received and provided, to help both you and your elderly friend in the recent sale. Your kind comments will be shared with Gary and the Alresford team.
Many thanks.
★★★★★ 5/5
View AgentsDealings in Property
I dealt with Robert Mott on a number of property transactions and I could not speak highly enough of him and his Company, Charters.
A very professional approach in all aspects all of the time.
Thanks very much it's been a pleasure dealing with you and look forward to working with you again! Kind Regards, Andy Southcott
Andrew · 8 April 2016 · Charters | Head Office
Agent replied · 12 April 2016
Andy, we greatly appreciate your kind words directed at Rob, your dealings with Charters and the desire to work with us again!
Many thanks.
★★★★★ 5/5
View AgentsCharters Estate Agents Alresford
Gary and the team at Charters have been welcoming, honest and incredibly pro-active in helping with our house sale, offering good advice and keeping us informed at every stage. They are knowledgeable in the local area and have helped us achieve the best price possible by good clear marketing through their branches and we've been very happy with their services. They are a lovely bunch of people to deal with and both Gary and Matthew have certainly helped lessen the trials of selling by regularly keeping in touch and reassuring us of progress.
Paula · 8 April 2016 · Charters Alresford
Agent replied · 11 April 2016
Paula, we are delighted that you have enjoyed your Charters experience thanks to both Gary and Matthew and the Alresford team who have clearly worked together to fully support your move.
Thanks for sharing and good luck in your new home!
★★★★★ 5/5
View AgentsExcellent financial advice and service by Kevin Hogan
Would highly recommend Kevin. He managed our mortgage application professionally and gave clear advice. He was well-connected to borrowers and we managed to secure our mortgage quickly with minimum hassle. He was always in communication with us and our agent and made the process of buying our house much easier.
Catherine · 7 April 2016 · Charters Winchester
Agent replied · 11 April 2016
Thank you Catherine for your positive feedback following your mortgage and finance process, managed by Kevin at Charters in Winchester. Glad to hear the support made your experience a good one.
Many thanks.
★★★★★ 5/5
View AgentsExcellent and pro active service
I have now sold and bought through Charters. They were very professional, supportive, pro active and energetic throughout the long and stressful processes. They have a good structure which enables you to talk at various levels from Elliott at the top, through Nony and the rest of the selling and buying team and on to Leanne who follows it all through at the end. Excellent service and I would certainly use them again.
Glenn · 6 April 2016 · Charters Winchester
Agent replied · 8 April 2016
Glenn, delighted to hear your excellent feedback following both sale and purchase through Charters. Very much appreciated.
Thank You.
★★★★★ 5/5
View AgentsAbsolutely outstanding personal service
We cannot express how happy and grateful we are not just to Charters but to Leanne in the sale of our property and purchase of another. This was a very difficult transaction from the buying point of view due to unforeseen sad circumstances of the seller of our property. Leanne's expert knowledge and advice of our situation made everything run as smoothly as it could have. Leanne always put her professional personal touch to everything and it always felt like we were her only clients because of the time and hard work she put in to make this happen for us. Cannot thank you enough Leanne, Charters are very lucky to have you
Louise · 6 April 2016 · Charters Winchester
Agent replied · 8 April 2016
Louise, thanks for expressing your sincere gratitude in this 5 STAR review. Leanne is greatly appreciated we promise, not just by ALL her clients, but also by her team colleagues and employers!
Many thanks.
★★★★★ 5/5
View AgentsLeanne is awesome!
Think of all the positive things that an agent can do for you - and that's what Leanne delivers!
Leanne has a very professionalism yet personable approach. Always very warm on the phone but it was clear she didn't suffer any fools.
She was always on hand to help us through our house purchase. She was several steps ahead of me - whenever I called or emailed with a question. If she called me, it was always to bring a solution rather than a list of problems.
She went above and beyond our expectations and she really cared about the purchase and its successful and timely completion.
Thank you so much Leanne!
Matt · 6 April 2016 · Charters Winchester
Agent replied · 8 April 2016
Matt, this is a lovely testimonial and review following your Charters experience. Thank you so much for sharing. We will be sure to sure to make your positive feelings known to Leanne - come back soon!
Thanks again.
★★★★★ 5/5
View AgentsGreat service, cheerful and calm!
Leanne was brilliant. We actually sold our property through a certain purple coloured online agent (Leanne acted for the house we bought) and the full sale process was so much easier for having a 'proper' agent involved. After the sale of our property, we had to rely heavily on Leanne to keep the whole chain moving, particularly as we had a very tight (7 weeks) deadline to complete (and after we accepted the offer on our home, our agent left us to it - which we understood they would do but a little stupidly did not comprehend what this actually meant for the added stress in the process) . Leanne pushed everyone hard (but politely) to make the 7 weeks a reality and we happily did, in for Christmas. Personally, I found her cheerful approach very refreshing! Would we use Charters now if we sold, yes (but most likely only if Leanne was still there)!!
Jim · 6 April 2016 · Charters Winchester
Agent replied · 8 April 2016
Jim, thanks for highlighting the often misunderstood differences between the online budget alternatives appearing in our industry, compared to a customer friendly and service driven High Street alternative such as ours.
We hope your true colours are now firmly Black, White and Gold and that you no longer see Red ... or Purple shades of!
Thank you again for recognising the importance of our business and our staff, namely Leanne in this prime example.
Thank you most sincerely.
★★★★★ 5/5
View AgentsProfessional & Friendly
Charters stuck with it throughout quite a lengthy sale and were always only too happy to help, offer advise and generally support the process when needed. Most importantly when buying/selling a property, they always got back to me when they said they would and it was normally very quickly.
I can thoroughly recommended Charters.
Nick · 6 April 2016 · Charters Winchester
Agent replied · 8 April 2016
Hello Nick. Thank you very much for sharing your positive experience of having dealt with the Charters team, much appreciated.
Thank You.
★★★★★ 5/5
View AgentsRob Mott is quite simply one of the best all round Estate Agent that I have ever dealt with.
Over well over 20 years now I have dealt Rob and found him to be excellent in terms of all aspects of estate agency from selling simple refurbished flats over the years for us to now handling multi million pound development schemes. Throughout all this time his enthusiasm and preffessionalism, and also that of his colleagues has always shone through.
Mark Moores.
Mark · 6 April 2016 · Charters | Head Office
Agent replied · 11 April 2016
Hi Mark and thank you so much for taking the time to endorse Rob and Fiona following an established relationship and delivery of positive property transactions, culminating in land and development schemes in more recent times.
Many thanks for sharing.
★★★★★ 5/5
View AgentsPolite, honest, efficient, always contactable an makes you feel valued
Rating only, no written review.
Penny · 5 April 2016 · Charters Farnham
★★★★★ 5/5
View AgentsOutstanding all round service from Tim
We purchased our property through Tim at Charters and he excelled in every respect. In particular, he kept us fully informed all through the purchase of our new home - he was, in fact, more communicative and helpful than our own selling agent at driving the sale and purchase forwards. He was instrumental in brokering a rescue deal with a new buyer for my own home when our chain collapsed. I do not hesitate to recommend Tim (and by inference Charters) if you are looking for a professional, respectable and friendly service.
Nick · 5 April 2016 · Charters Farnham
Agent replied · 7 April 2016
Hi Nick. Many thanks for your kind review of Charters in Farnham and in particular for highlighting Tim Branston's personal level of commitment and direct involvement in helping to manage both your sale and purchase.
Enjoy your new home.
Thank You.
★★★★★ 5/5
View AgentsTom went above and beyond the call in all departments
I was looking to purchase an office for my business and Tom assisted not only in finding the ideal property, enabling me to purchase off-market, but assisted with the initial design ideas for the development. At every stage of the subsequent development, Tom has assisted with information requests, providing everything I have needed to keep me appraised of market trends and values.
I cannot recommend Tom highly enough.
Jake · 5 April 2016 · Charters | Head Office
Agent replied · 8 April 2016
Hello Jake and thank you very much for your 5 STAR review of Tom in our Commercial team. Delighted to receive your positive feedback and endorsement.
Thank You.
★★★★★ 5/5
View AgentsExcellent service
Nony, as ever, was fabulous, can't recommend her highly enough.
Nigel · 4 April 2016 · Charters Winchester
Agent replied · 6 April 2016
Thank You Nigel, Good to know!
5 STARS very much appreciated.
★★★★★ 5/5
View AgentsHighly recommended
We have purchased two houses and sold one with Nony now and if I had to choose one word to describe her it would have to be tenacious. She is utterly committed to getting the job done, it is very refreshing to find someone so enthusiastic about their work. She works incredibly hard and has an amazing handle on the Winchester property market.
I would choose Charters hands-down over any of the agents in town (and we have experienced a few with failed purchases etc). They are organised, personable and very accessible.
Nony is a wonderfully positive character and really stepped into the brink when things were looking difficult at stages of the process with us. She made what could have been an extremely stressful process bearable. Now we've finally bought, I'll almost be sad not to receive Nony's weekly update!
Thank you Nony and to all the Charters team.
Jo · 4 April 2016 · Charters Winchester
Agent replied · 6 April 2016
Hello Jo. Your summation of Nony and her service to you is great to read. Thank you. We are most pleased and we are certain that Nony would dearly love to stay in regular contact beyond the move - with you and all her clients!
★★★★★ 5/5
View AgentsWith you every step.
Nony was a joy to work with. She sought to find out everything needed to help you find the perfect home. We felt as if she was working solely and specifically for us and alongside us in our search. A personal and professional approach that made us feel valued. We'll use her services again.
Barry · 4 April 2016 · Charters Winchester
Agent replied · 6 April 2016
Thank you Barry. We are most pleased to receive your feedback on your experience, especially as you found the service to be so personal and valued. Fantastic. Looking forward to serving you again...soon?
★★★★★ 5/5
View AgentsProfessional,modern estate agency at its best.
I've dealt with Charters for many years,and they simply perform on every occasion. Robert Mott and Elliott Trodd are hardworking and intuitive in the estate agency world,and their honest excellent approach is replicated by their amazing staff,who are equally as engaged in the business.
Charters best attribute,is they get the job done,with sound advice,and I would not hesitate to keep recommending them as I have done on many occasions.
Paul Doswell
Paul · 4 April 2016 · Charters | Head Office
Agent replied · 7 April 2016
Thank you Paul for your overwhelming endorsement of our Directors and their staff.
We look forward to a long and happy relationship with other developments across our network.
★★★★★ 5/5
View AgentsNony is Superb!
We've used Nony for years to find properties for our clients and she's very good - tenacious when hunting down a deal and never gives up trying to find the best resolution for both parties.
I know if I had a house to sell, I'd use her as she calls her contacts constantly setting up viewings. Would recommend, 100%.
HS · 4 April 2016 · Charters Winchester
Agent replied · 6 April 2016
Thank you HS. A 10 year relationship further demonstrates confidence in the delivery of service, as you describe. Thank you for sharing.
★★★★★ 5/5
View AgentsHighly motivated. One of the best in his field
Rob and his team have been pivotal in a number of sales over the the years. A highly respected Director whom i would recommend to get the job done in a professional manner.
Andrew · 4 April 2016 · Charters | Head Office
Agent replied · 7 April 2016
Hello Andrew, thank you for taking the time to endorse Rob and the wider team of Charters. We look forward to continuing to provide you with the advice and support necessary for everyone to maintain your 5 STAR level of appreciation and satisfaction.
Many Thanks.
★★★★★ 5/5
View AgentsExcellent professional knowledge
Rob has a good understanding of the Winchester market. He assisted us from concept to sale. He has excellent communication skills and knowledge of other contacts in the building trade.
Nigel · 4 April 2016 · Charters | Head Office
Agent replied · 7 April 2016
Hi Nigel. Thank you so much for providing feedback on Rob following his deliverance of his experience and service. We look forward to working with you again soon.
Many Thanks.
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