Charters reviews in Winchester, Alton, Farnham and 2 more

★★★★★ 5/5

Trustpilot

Brand Vaughan/Charters Preston Park

From start to finish the sale of my house in Brighton was handled with great efficiency. Good photos and brochure, lots of viewings and prompt feedback after each one. A large number of viable offers received, and the sale was completed on 28th May. From instructing the agents to completion, about three months. Brilliant. Thank you to all the team at Preston Park. Seriously good agents!

Frances · 4 June 2026 · Charters Winchester

★★★★★ 5/5

Google

I would highly recommend Charters Estate & Letting Agents in Farnham, and especially Kirstie Stone. Almost four years ago, my family and I came to the UK from Ukraine because of the war, and finding a rental home at that time was extremely difficult. With pets, it felt almost impossible, as many agencies and landlords were not willing to consider our situation. We mainly dealt with Kirstie, and she was incredibly kind, professional and understanding. She took the time to listen to our circumstances and helped us secure a home when we really needed stability and support. Her help made a huge difference to our family during a very difficult period, and we have always remembered and appreciated it. We are very grateful and would happily recommend Kirstie and Charters Farnham.

Kostiantyn · 23 May 2026 · Charters Farnham

★★★★★ 5/5

Google

The Farnham letting team have done great job for me over the last 10+ years. Always on point and managing both the landlord and tenants to give a smooth ride for both.

Actio · 23 May 2026 · Charters Farnham

★★★★★ 5/5

Google

We use the Farnham Branch to mange & let our cottages. They are all very attentive and friendly. It took only two week to find new tenants for our most recent rental property. Great service and I am confident the house will be looked after appropriately throughout the tenancy.

Mill · 23 April 2026 · Charters Farnham

★★★★★ 5/5

Google

Josh and the charters team were fantastic at selling my property with clear communication all the way especially important to me as I’m located in Australia. Josh made the whole process easy and stress free Highly recommend

Brian · 23 April 2026 · Charters Farnham

★★★★★ 3/5

Google

Straight forward to book viewing of property. Sometimes communication was poor during the progression of sale.

Ron · 17 April 2026 · Charters Alresford

★★★★★ 1/5

Google

While Charters on the whole are 'ok' they represent landlords with properties which environemntal health have confirmed have damp. They let contractors into your home without your consent or knowledge. Staff pass on illegal information for landlords and ignore all responsibility. I had a ceiling fall down on a 2 year old,I got badly electric shocked when heavily pregnant by wet electrics, none of these were fixed quickly, multiple hospital admissions for children not being able to breath. I had contractors destroy personal posessions,most recently my childrens beds and wardrobes that they then dumped in garden. Thats just the tip of the iceberg after a decade of living there and respecting and loving their home AND leaving it in good shape when I left. CHarters are happy to represent people like this and put childrens lives at risk if it means making money. Dont do it, steer clear of this unprofessional organisation that lacks morals. How they sleep at night is beyond me. Landlords Darren H, Simeon. The worst. My neighbours even had to take him to court so that he would fix his own fence! Charters Danielle, Julian and Georgia.

Jessica · 12 April 2026 · Charters Chandlers Ford (13 Oakmount Road)

★★★★★ 5/5

Google

Our experience with Charters in Winchester has been outstanding. We sold our house with them, even in a tough market and the whole process was made easier by them. Then in our search for a new house, they have listened to everything we have said and are very proactive in reaching out if something comes across their desk. In particular, Megan Bailey has been brilliant. Her constant communication and openness has been fantastic and made us feel that’s Charters really want to help us find our next home. Thank you!

Holly · 11 April 2026 · Charters Winchester

★★★★★ 5/5

Google

Jorgia, Chloe and Lydia were all really attentive and they worked really hard to try to find us a property that matched our wishes.

Nigel · 9 April 2026 · Charters Chandlers Ford (13 Oakmount Road)

★★★★★ 5/5

Google

I had a fantastic experience working with Sarah from the letting department. She was always professional, communicative, and incredibly helpful throughout the entire process. Sarah made everything smooth and stress-free, answering all my questions promptly and providing clear guidance every step of the way. Highly recommend her to anyone looking for a reliable and friendly letting agent!

Lucy · 6 April 2026 · Charters Winchester

★★★★★ 5/5

Google

I genuinely think we would end up homeless if it weren't for Sarah. The property we rented was going on the market and we needed to be out within a couple months. Unavoidably and unwillingly we started viewing houses, and we viewed a lot of houses engaging with nearly every 'big' lettings agent in town. In a nutshell, we got the one who did not give a toss to show us around properly, or introduce themselves, the one who rearranged our appointment a couple of times to then leave us waiting about 20 minutes out in the cold until they finished a chit chat with the previous viewers, the one who had no knowledge of the property we were being shown, and the odd couple who were pleasant but not really engaged. Sarah was there from beginning to end and her job wasn't to score with us but to literally find the perfect property for us. She checked in, was honest, and knew what we wanted. She was a friend, in the whole process. Everything we had to do after was ever so prompt and easy, and everyone we had to speak with, were all really attentive as well.

Rose · 6 April 2026 · Charters Winchester

★★★★★ 5/5

Google

I have used Charters, Winchester for the last two years for my rental properties in the City. They have been a great help and, Sarah Bainbridge in particular, has guided me through the whole process and been a great help

Matt · 6 April 2026 · Charters Winchester

★★★★★ 5/5

Google

I have bought and sold through Charters in Alton on a few occasions now, they are extremely personable and go the extra mile to provide an exemplary service - they make the effort to understand what I want when I am looking to purchase, and again when selling they have never let me down, they have amazingly sold more than one property for me immediately to the first person who has viewed. (This backs up that they do not waste peoples time, they get to understand what you are looking for and match you to a property - this is only achievable when you are an expert in your job!). Charters Alton are totally friendly, professional and informative with a nothing is too much trouble approach - this has been proven by Sarah, Jane, Toby and not forgetting Lisa who is part of the progression team. I would only ever go to Charters as first port of call when it comes to selling my property. Well done on completing the sale and purchase for me, fabulous as always, and once again you never let me down!

J · 6 April 2026 · Charters Alton

★★★★★ 5/5

Google

From the first meeting with Cameron I felt that this was firm I wanted to do business with. Most people would seek valuations from multiple estate agents but I decided this was not needed, Charters provided everything I needed. House moving is a stressful process and a professional and friendly estate agent makes the process easier.

Stephen · 30 March 2026 · Charters Chandlers Ford (13 Oakmount Road)

★★★★★ 5/5

Google

Job done, a successful completion. Always kept up to date with progress, good or bad. An excellent team that provided excellent service.

Peter · 30 March 2026 · Charters Winchester

★★★★★ 5/5

Google

Sarah was brilliant: set up viewings very conveniently and somehow knew which would be my preferred place before I did! Advice was excellent as I am not local, and acceptance of offer was smooth.

Chris · 30 March 2026 · Charters Winchester

★★★★★ 5/5

Google

Charters were exceptional from the start of the process to completion. Toby, Sarah and Lisa in the Progression team were all outstanding,

Helen · 30 March 2026 · Charters Alton

★★★★★ 5/5

Google

I can’t recommend Charters enough. Especially the wonderful Lydia! We had such a stressful start to our house hunt and Lydia was kind, patient and remembered all the little details- right down to our dog’s name! It meant so much to us to have someone so lovely and willing to go above and beyond. Thank you, it’s been an absolute pleasure being able to secure a house with you! And to Brett, we’re so greatful for the part you played in negotiations. 10/10, 5 stars all round!

Tiz · 23 March 2026 · Charters Chandlers Ford (13 Oakmount Road)

★★★★★ 5/5

Google

Excellent service - and always friendly and helpful. First class.

Judy · 23 March 2026 · Charters Farnham

★★★★★ 5/5

Google

Really pleased with the service from Charters. The team was approachable, efficient, and kept everything running smoothly. A special mention to Jacqui and Kirstie, who were brilliant from start to finish. Would definitely recommend.

Jeevan · 23 March 2026 · Charters Farnham

★★★★★ 1/5

Google

Very disappointing and frustrating experience. Communication has been extremely poor, responses are slow, and every time a different staff member replies, so we constantly have to repeat the same information. Before signing the tenancy, we were clearly given written confirmation that curtains would be installed in one of the rooms. We relied on this when making our decision to rent the property. However, two months after moving in, nothing has been done, and we have now been told that the landlord will not provide them at all. Even more concerning, we were then told that if we want curtains, we should arrange and pay for them ourselves, despite this being something that was originally promised to be provided. This creates a serious lack of trust, as commitments made before signing were not honoured afterwards. We are currently living with large uncovered windows and no privacy, which is unacceptable. Overall, the service has been unreliable and unprofessional. I would not recommend using this agency.

Yulia · 23 March 2026 · Charters Winchester

★★★★★ 5/5

Google

I dealt with Charters when looking for a new rental property. They showed me some great property's & Sarah was brilliant throughout. Whilst I ended up securing a place through another agency, I would still highly recommend.

Henry · 23 March 2026 · Charters Winchester

★★★★★ 5/5

Google

Just wanted to say a big thank you to Jorgia at C/F branch for keeping us updated and looking out for properties that might suit us during our search.

Keeley · 16 March 2026 · Charters Chandlers Ford (13 Oakmount Road)

★★★★★ 5/5

Google

We recently viewed a property being sold by Charters which we loved and immediatly put an offer on, which was accepted. We are very grateful that Jorgia Tye from the Chandlers Ford branch contacted us about this property at the earliest opportunity, even before it was on Charters platform, arranged a viewing and showed us round. She was personable, friendly and very helpful, allowing us plenty of time to look around and showed a good knowledge of the local market. She contacted us again after our offer was accepted in teh face of stiff compeitition and seemed genuinely delighted for us that we had been successful. We have found other employees of Charters to be similarly helpful. We would recommend both Jorgia and Charters to anyone wanting to buy or sell their property.

Adrian · 16 March 2026 · Charters Chandlers Ford (13 Oakmount Road)