Trusted Agent profile · Hampshire and Surrey
Verified
★★★★★
4,026 reviews across 6 offices and 4 platforms
Charters has six offices, in Winchester, Alton, Farnham, Chandlers Ford (two offices) and Alresford (Hampshire and Surrey). Together they have 4,026 reviews on four platforms, rated 4.9 out of 5 overall.
1,238
Reviews on Google
All 6 offices
8
Reviews on Facebook
All 6 offices
950
Reviews on View Agents
All 6 offices
1,830
Reviews on Trustpilot
All 6 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ...Read all 264 from sellers
We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ...Read all 384 from buyers
Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ...Read all 56 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 100 from tenants
Charters's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleChloe and Brett at the Chandler's Ford branch of Charters have been excellent. Their dedication to finding us a home and progressing the sale have been impressive, and I would say that they have gone above and beyond. Communication has been clear and very responsive. I would highly recommend Charters to anyone looking for a home to buy!
Thanks for the review, it is much appreciated.
5/5
GoogleWe recently purchased our home through Jorgia, and we honestly couldn’t have asked for a better experience. From our very first viewing through to sale to STC, Jorgia was professional, proactive, and incredibly supportive. Buying a house can be stressful, but she made the whole process feel smooth and manageable. She kept us fully informed at every stage, responded quickly to any questions we had, and went above and beyond to keep everything progressing. What really stood out was her attention to detail and genuine care. We never felt like “just another sale”, she took the time to understand our situation and ensured everything was handled efficiently and with transparency. Thanks to Jorgia’s hard work and dedication, we’re now settled into a home we absolutely love. I wouldn’t hesitate to recommend her to anyone buying or selling, she’s an absolute credit to her professionalism.
Thanks for the review, it is much appreciated.
5/5
GoogleExcellent service from the Charters team at Romsey… I would highly recommend.
Thank you Adrian
3/5
GoogleRating only, no written review.
Neil, we would love to find out why this was a 3-star service experience for you? Would you contact us at marketing@chartersestateagents.co.uk to see how we can improve this?
5/5
GoogleCharters Arlesford were an absolute pleasure to deal with the whole way through my house purchase. Everyone I dealt with was professional, friendly and very responsive and helpful the whole way through the process. An excellent team.
What a great review, this is wonderful news.
5/5
GoogleI recently sold my house with Charters Chandlers Ford, I found the whole process great, it was as easy and stress free as a house move can be; from the initial valuation meeting with Cameron Broom where we discussed my house, the agency …
Thanks for the review, it is much appreciated.
5/5
GoogleReal people, real talk We have been so pleased with the service we have had with Charters, they made the whole process of listing our property so easy, spoke in plain terms and have …
Thanks for the review, it is much appreciated.
5/5
GoogleWe are buying our first home with Charters and have dealt with Chloe Attrige from the Chandlers Ford branch. From the off charters have been great in communication and giving updates and …
Thanks for the review, it is much appreciated.
5/5
GoogleGood.
Thanks!
5/5
GoogleJorgia at Charters Estate Agents has been genuinely helpful throughout, quick to respond, clear with information and always friendly. …
Thank you Dan!
5/5
GoogleJorgia has been helping us find a flat for our son recently and has been a real superstar in helping with our search. I have felt like we have been tricky customers with our requirements but she has always been so understanding and patient with us. Nothing ever seems too much trouble. She is warm and professional all at the same time and we couldn’t be more grateful to have her help in assisting us with our search.
What a great review, this is wonderful news.
5/5
GoogleI really appreciated how approachable and honest Jorgia Tye was, and she gave me plenty of time to properly look around without feeling rushed. It was a great experience from start to finish. I wouldn’t hesitate to recommend Jorgia to anyone looking to buy or sell.
5/5
GoogleBoth Jacqui and Kirstie did a fantastic job. Professional as well as understanding our needs allowed a great result that worked well for all parties. Highly recommended.
Thanks for the review, it is much appreciated.
5/5
GoogleKirstie was so helpful, she really went above and beyond. We cant thank her her enough. Would definitely recommend
We appreciate you taking the time to review our service, thank you.
5/5
GoogleSuper helpful and friendly. Really enjoyed working with them when moving.
5/5
GoogleI've changed a lot of houses the past several years, but Charters (especially Sarah, friendly and professional) has been the best estate I've worked with. Easy steps regarding contracts, references etc and they've been helpful during the whole process. Definitely I recommend them!
Thanks for the review, it is much appreciated.
5/5
GoogleExcellent service on selling our property and the purchase of our new property. They went above and beyond each and every step of the way. Cant recommended Charters highly enough. Paul Brown
Thank you Paul! The team will be delighted.
5/5
GoogleWe had an excellent experience with Charters and our estate agent Kirstie made it very simple from start to finish and was always quick to answer any questions we had! Highly recommended.
What a great review, this is wonderful news.
5/5
GoogleI have had a great experience with Charters who have been helping me sell my flat. They have been brilliant in setting up plenty of viewers and helping me look for a new property. Jorgia has been amazing in communicating and keeping me up to date with potential buyers as well as helping me find the perfect house. 10/10!
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1/5
GoogleGood luck to anyone dealing with this company and this branch specifically. They are a nightmare to deal with.
We cannot find any details for you based on the limited information relating to this review. If it is due to a genuine experience you have had, please make contact with us at marketing@chartersestateagents.co.uk. If it is not something you … More
5/5
GoogleI’ve received a great service from Jorgia. She has gone out of her way to search for properties that match my requirements and she keeps in touch regularly with relevant updates about available properties. Jorgia's professionalism, warmth, …
5/5
GoogleCharters have been extremely good in finding me a new tenant for my flat. They went above and beyond once they had found a tenant and showed great patience and professionalism patience
5/5
GoogleRecently rented a family flat out through Charters in Farnham. The whole process was made easy by the friendly, professional, informed and diligent team. Jacqui and Kirstie who manage the lettings are clearly highly efficient at their jobs and I am so pleased we used them.
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5/5
GoogleLucie from the Fleet branch was so helpful in our moving process. She showed us the property’s and was very informative about the referencing process etc. thank you for making the process fun and easy Lucie!! X
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A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Winchester has the most, with 2,806 reviews rated 4.9 out of 5, followed by Alton with 318.
The six Charters offices, by town:
264 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."
384 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."
56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."
100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards: Charters, Winchester won Platinum; Charters, Alton won Trusted Agent; Charters, Farnham won Trusted Agent.
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