5/5
Charters were pretty good ! No exceptional. Two ladies were most pleasant and so impressively caring. Self evident talents on any personnel chart.

Trusted Agent profile · Hampshire and Surrey
Verified
★★★★★
4,153 reviews across 6 offices and 4 platforms
Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,153 reviews on four platforms, rated 4.9 out of 5 overall.
1,304
Reviews on Google
All 6 offices
8
Reviews on Facebook
All 6 offices
950
Reviews on The Trusted Agent
All 6 offices
1,891
Reviews on Trustpilot
All 6 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ...Read all 263 from sellers
Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ...Read all 382 from buyers
Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ...Read all 56 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 100 from tenants
Charters's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 1,287 reviews on Google only. Show every review
5/5
Charters were pretty good ! No exceptional. Two ladies were most pleasant and so impressively caring. Self evident talents on any personnel chart.
5/5
Professional and helpful team! I had great experience working with Charters Estate Agents. It's one of the most reliable estate agencies. Special thanks to Jorgia and Harry, who were absolutely fantastic. They were extremely professional, polite, and always prepared and ready to help and give you genuine advice. I highly recommend their services to anyone looking for a reliable estate agency.
Thank you for your 5 star rating. We are glad you enjoyed your experience with us.
5/5
Sarah went above and beyond for me in terms of customer service. Found additional properties that suited my needs and showed that my personal wants mattered. Drove me to locations during rush hour and made sure I was safe to get home after office hours. Answered all my questions and made the experience calm, relaxing and enjoyable. Would highly recommend! Thank you Sarah.
Thank you so much for your lovely review
5/5
I’m not quite in the property yet, but Charters have already made what has been a stressful process so much easier. A special thank you to Sarah, who has been absolutely amazing throughout. She has gone above and beyond to help me, has been so understanding and supportive and answered all my many emails quickly. I’m incredibly grateful for everything she has done so far!
Thank you for your 5 star rating. We are glad you enjoyed your experience with us.
5/5
My experience with Charters has been extremely positive - both with viewing through them and selling my own property. They are professional, kind, patient, reasonable and always happy to help. I couldn't recommend them more highly.
Thank you for your 5 star rating. We are glad you enjoyed your experience with us.
5/5
Responsive and helpful from our initial enquiry. They supported us throughout the purchase process by connecting us with a mortgage adviser and acting as an informal bridge between us and the seller to arrange checks and inspections. They enthusiastically followed up throughout the process until completion. The whole team has been fantastic, especially Josh and Sohniya. Thank you very much, Team Charters!
We really appreciate your positive feedback, thank you for the 5 star review
5/5
Charters Estate Agents are one of the few companies which we work with searching for our dream home. So far the best ones in Eastleigh area. Especially Jorgia which was our first estate agent from Charters. Very proffesional but also really friendly, always prepared. Very good communicator. She listened carefully what we were looking for and showed us appropriate houses. We didn't feel rushed or pushed to make any quick decisions, as unfortunately happened with estate agents from different agencies. I really recommend this company.
We really appreciate your positive feedback, thank you for the 5 star review
5/5
We had a great experience with Georgia, who was friendly, knowledgeable, quick to respond and courteous. She was able to react at short notice and really helped us in our search
This is great feedback, thank you for taking the time to leave a 5 star review.
5/5
It was such a pleasure to work with Georgia Spencer from Charters, who went above and beyond to find us a house. We will definitely use them again in the future.
We appreciate you taking the time to leave a 5 star review, thank you.
5/5
Georgia was super helpful in trying to find us somewhere to rent
Thank you so much for recognising a member of our team with your 5 star review
5/5
Both Sarah and Georgia were exceptionally helpful with the search for a new rental. They kept me up to date via email and telephone. Thank you so much.
Thank you for taking the time to leave a 5 star review.
5/5
I spent three months looking for a rental apartment in Winchester, and during that search, I reached out to Sarah Bainbridge at Charters Winchester to arrange a viewing. From day one, Sarah was exceptionally responsive, friendly, and professional. Over the next few months, she stayed in regular touch, sending through a range of available and upcoming properties to help me find the right place. Even though I ended up securing an apartment through a different listing, I was so impressed by Sarah’s genuine 1:1 support. I dealt with a lot of different estate agents during my search, but Sarah was by far the most committed to actually helping me find a home. She is a real asset to Charters, and I can’t recommend her enough!
Thank you so much for taking the time to review our service.
5/5
Sarah was an excellent letting agents making sure she fully understood my requirements and proactively contacting me about relevant properties, even before they were on the website. This enabled me to have early viewings and first choice. Brilliant service, which I highly recommend.
Thank you for your review! Apologies for the rather late response!
5/5
Always happy with the service provided to us by Charters - we are landlords.
Thank you for leaving us a 5 star review.
5/5
Georgina was great, friendly, attentive, and even when I was busy with work after our viewing she kept good contact and left a series of very friendly and positive mails to check up on my needs and desires.
Thank you for leaving this review, it is much appreciated.
1/5
Based on our experience, I would not use Charters again and would struggle to recommend them. If communication, proactive management and support throughout the whole process are important to you, I would think very carefully before choosing them.
Dear Mrs Smart, thank you for taking the time to review the service you received. We would like to speak to you further to discuss this, would you be open to responding via marketing@chartersestateagents.co.uk so we can investigate this further. Thank you.
5/5
Rating only, no written review.
Thank you for your 5 star review.
5/5
This is about Jorgia Tye who has been actively trying to find my next perfect home. My own house is not for sale with Jorgia, but I registered with Charters to ensure I was seeing all potential properties on the market. Jorgia is relentless in understanding what I want, what I don't want and is very enthusiastic yet authentic in her style and approach. She would not show me properties unless she really felt they had enough positives, yet encouraged me to open my eyes to opportunities. She really takes the time to understand your needs with a fine mix of a personal & professional touch.
Thanks for the review, it is much appreciated.
5/5
Jorgia Tye from Charters Chandlers Ford is simply the best estate agent we have ever met. We have viewed a lot of houses from various companies and dealt with a couple of estate agents and Jorgia has to be the best at coming prepared when we viewed houses with her. She seemed to have studied the houses we were viewing, told us the important informations that we needed to know, and if ever there were questions that she did not have answers to, she took notes of the questions so that she could find answers for us. It has been a great experience viewing houses with Jorgia. Thank you Jorgia. ☺️
Thanks for the review, it is much appreciated.
5/5
Great team excellent service provided very efficient
Thanks for the review, it is much appreciated.
4/5
As a first time buyer, you always think that it is going to be hard and stressful to look for a house, but with the help of Jorgia, this house hunting process has been exciting! She was so helpful, and she would really listen to us, take down notes, on to what we are looking for a house. Anything that we ask about a property, she’s got it in her notes, and if not, she’s keen to find it and gets back to us with the info. She’ll make you feel at ease during the house viewing and lets you take your time, which we really appreciate from her. Charters has been so helpful and we are happy to purchase our first house from them!
Thanks for the review, it is much appreciated.
5/5
I had a really positive experience with Harry West at the Charters Chandlers Ford branch. Harry was friendly, professional and extremely helpful throughout, taking the time to understand what I needed and making the whole process straightforward and stress-free. His communication was excellent, and I really appreciated his knowledge, patience and attention to detail. It’s clear that Harry genuinely cares about providing a great service to his customers. I would highly recommend Harry and the team at Charters Chandlers Ford to anyone looking for a professional, friendly and reliable service. Excellent experience from start to finish!
Thank you for this review, it is great to receive this feedback.
5/5
Where do I begin !! The service at Charters has been outstanding from start to finish. Cameron who initially came to view and value our property was incredibly professional , friendly and informative . In fact it was because of this initial service with him we chose Charters . Jorgia , Lydia and Kanika were exceptional and just couldn’t fault their dedication and tireless work to generate interest, even arranging viewings before the professional photographs were available was incredible ! Communication throughout was excellent and the feedback from viewings were prompt and honest which we so appreciated . Whilst being on the market for only 3 weeks we had a buyer which was amazing !! I particularly want to say a huge thank you to Jorgia ! She’s been an absolute joy through the whole process . Her professionalism, friendliness together with her wonderful fun personality made this whole process an absolute pleasure . So thank you so much Jorgia 😊 An absolutely fantastic team that I would strongly recommend
Thank you for taking to review the service you received. This feedback is much appreciated.
1/5
I am not recommending this company to anyone looking to buy or rent. Please do your homework before working with them.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Winchester has the most, with 2,877 reviews rated 4.9 out of 5, followed by Farnham with 333.
The six Charters offices, by town:
263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."
382 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."
56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."
100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards: Charters, Winchester won Platinum; Charters, Alton won Trusted Agent; Charters, Farnham won Trusted Agent.
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