Trusted Agent profile · Hampshire and Surrey
Verified
★★★★★
4,153 reviews across 6 offices and 4 platforms
Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,153 reviews on four platforms, rated 4.9 out of 5 overall.
1,304
Reviews on Google
All 6 offices
8
Reviews on Facebook
All 6 offices
950
Reviews on The Trusted Agent
All 6 offices
1,891
Reviews on Trustpilot
All 6 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ...Read all 263 from sellers
Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ...Read all 382 from buyers
Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ...Read all 56 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 100 from tenants
Charters's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 933 reviews on The Trusted Agent only. Show every review
5/5
The Trusted AgentUtterly reliable, tenacious and professional
Jo worked tirelessly on chasing my chain, which was very problematic. I had a short duration to get everything completed and Jo took on the task fantastically. Despite having quite difficult people to deal with, Jo maintained her professionalism at all times. Her energy in helping to get the completion sorted was key to me enjoying my new home at last.
5/5
The Trusted AgentGreat service
From the first viewing to the end of the process of purchasing, Sarah and Jonathan were a pleasure to deal with. Very helpful and understanding and always there to answer any query. I would wholeheartedly recommend this agency.
5/5
The Trusted AgentFantastic!
My husband & I were first time buyers, being very disheartened & unsure which way to turn we discovered Simon through a recommendation. He was most definitely the light at the end of our tunnel. Not only was he very professional throughout the whole mortgage application process of buying our first property, our sale was processed & we were moved in within six weeks with a brilliant mortgage that met all our needs! His knowledge & loyalty throughout was 10/10, We will defiantly be using Simon again in the future!
5/5
The Trusted AgentExtremely helpful and efficient
We found the whole process of selling mum's house through Charters to be stress free and plain sailing. Would thoroughly recommend and will certainly use again for ourselves
5/5
The Trusted AgentLee could not have been more helpful when I was downsizing. Nothing was too much trouble and he was always happy to obtain further information and make yet another appointment.! I am very pleased with the property that I eventually bought through Charters. Sue M
4/5
The Trusted AgentFriendly, professional and tenacious.
A very easy experience working with Megan. She reacted quickly to requests and was generous with her time. Very happy.
Thank you for your Review of Charters. We take all feedback seriously and it is much appreciated.
5/5
The Trusted AgentQuick and Efficient
I can't thank Gary enough for getting the best valuation for my property and for all his regular communication and personal service during the process. The team were very keen and efficient and helped sell my property within 2 weeks. I am very pleased with the Charters work ethic and have no problems in recommending them to others.
Thank you for your 5 Star Review. We take all reviews seriously and appreciate your time.
5/5
The Trusted AgentReview of Lee Blackall Charters Estate Agents Alresford
It was a very pleasant experience to spend the hours I did with Lee whilst viewing, and reviewing, properties last month. Lee was friendly, personable and quickly assessed my requirements. He answered my questions about each property honestly, and ventured opinions when asked. I would recommend Lee to anyone looking to find a new home, and also all the members of Charters office in Alresford.
Thank you for your 5 Star Review regarding Charters. We take all reviews seriously and appreciate your time.
5/5
The Trusted AgentAbove and beyond
We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable about the area and local market and works tierlessly for clients and purchasers alike. She really took the time to understand what we were looking for and even though we were selling our property through another agent Nony gave us great advice about the sale of our house. This meant that when Nony called us to give us first viewing on what she was confident would be the perfect house for us we were in a position to proceed immediately.
Thank you for your 5 Star Review. We take all feedback seriously and it is much appreciated. Thank you.
5/5
The Trusted AgentJo is who you need to get things done
Throughout the process of buying a home Jo was meticulous in chasing up things that need to be done, and was critical in speeding up the process. As someone who was purchasing a home from Charters, I am aware that she was "working for" the seller rather than the buyer, nevertheless she was always helpful to us, and even chased items on our behalf.
Thank you for your 5 Star Rating. We take all feedback seriously and it is much appreciated.
5/5
The Trusted AgentHelpful and Cheerful
Liz was very helpful throughout our process of buying a house. She was also cheerful every day.
Thank you for your 5 Star Review, again! As you know, this is much appreciated.
5/5
The Trusted AgentHighly Recomended
Fully endorse Kevin' professionalism and competence. I've now dealt with Kevin on the financing for 5 property transactions and his advice on all cases has been superb, lateral and comprehensive. I highly recommend him
Thank you again, we appreciate your time here..
5/5
The Trusted Agentthanks for seeing it through
Charters stuck with it throughout a lengthy sale and were always only too happy to help, offer advise and generally support the process when needed. Most importantly when buying/selling a property, they always got back to me when they said they would and quickly.
Thank you for your 5 Star Review - we take all feedback seriously and it is much appreciated.
5/5
The Trusted AgentExcellent Nony
We have purchased three properties with Nony and as always she was committed to getting the job done, and with good humour.. Nony is a positive character and steps into the brink when things were looking difficult and made astressful process bearable. Now we've finally bought and I still plan to receive Nony's weekly update! Many thanks Nony
Thank you, again(!) for your 5 Star Review - we take all feedback seriously and it is much appreciated.
5/5
The Trusted AgentEfficient & flexible
Megan produced a professional & effective brochure for us. She was effective in getting appropriate information & images and quick to make changes when asked. Megan was accommodating and efficient - I wouid recommend her & Charters’ services.
Thank you for your 5 Star Rater Agent review - we take all feedback seriously and this is much appreciated.
4/5
The Trusted AgentProfessional and likeable lady
Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and appears to have a genuine interest in her job. She worked hard to get me a viewing on a property when her diary was already full, which we really appreciated. As she was a day off on the day i wanted to put a offer in i spoke to Nony who was Ok but i would have much preferred to have done the deal wth Victoria,
Dear Helen, thank you for your Rater Agent Review regarding Victoria. We take all feedback seriously and it is much appreciated.
5/5
The Trusted AgentExcellent
Kevin has assisted my husband and I with several re-mortgages over the past few years. Kevin is always professional, patient and an absolute genius with working out the best rate and payments for us. He is a pleasure to work with and I would highly recommend him. Thank you Kevin for always making this process as easy and painless as possible.
Thank you for your 5 Star Rating. We take all feedback seriously and it is much appreciated.
5/5
The Trusted AgentI can’t be more pleased
In difficult market conditions Charters Alresford kept going, they didn’t keep suggesting changing price structures and were convincing in their predictions and achievements. They were great to deal with, and communications by whatever means was quick and easy. A delight to work with.
Thank you for your 5 Star Rating. We take all feedback seriously and it is much appreciated.
5/5
The Trusted AgentJo- excellent!
Hi Jo- thanks so much for keeping us updated throughout. Always quick to respond and chase things up for us without being prompted. Fab service. Thank you!
Thank you for your 5 Star Rating. We take all feedback seriously and it is much appreciated.
5/5
The Trusted AgentHigh quality admin and service
Megan produced an outstanding brochure for us and interacted well with us to adjust details, when requested. She was very helpful and efficient and it was great experience working with her.
Thank you for your 5 Star Rating. We take all feedback seriously and it is much appreciated.
5/5
The Trusted AgentExcellent Professional Service from start to completion
Matthew proved to be very professional in all aspects of his position.and kept us fully informed through the process as did his team in Alresford office.
Thank you for your 5 Star Rating. We take all feedback seriously and it is much appreciated.
5/5
The Trusted AgentExcellent- took all the stress out of buying a property
Jo was so helpfull. She constantly chased and updated me all the way through. It was a massive help and meant I did not have to constantly chase solicitors . Thank you!
Thank you for your 5 Star Rating. We take all feedback seriously and it is much appreciated.
5/5
The Trusted AgentPro-active, informative, knowledgable, approachable
Rating only, no written review.
5/5
The Trusted AgentProfessional with a personal touch
We had the pleasure in dealing with Sam on a recent property purchase. Sam demonstrated to us professionalism at all times has been punctual, courteous and very helpful through out. The rapport he build up with myself and wife was not only genuine but a refreshing change. Thank-you Sam and keep up the good work.
Thank you for your 5 Star Rating. We take all feedback seriously and it is much appreciated.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Winchester has the most, with 2,877 reviews rated 4.9 out of 5, followed by Farnham with 333.
The six Charters offices, by town:
263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."
382 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."
56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."
100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards: Charters, Winchester won Platinum; Charters, Alton won Trusted Agent; Charters, Farnham won Trusted Agent.
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