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Charters estate agents in Winchester, Farnham, Chandlers Ford and 2 more

4.9

★★★★★ Excellent

4,169 reviews across 6 offices and 4 platforms

www.chartersestateagents.co.uk

Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,169 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.8 / 5

1,304

Reviews on Google

All 6 offices

Facebook logo

3.5 / 5

8

Reviews on Facebook

All 6 offices

Trustpilot logo

1,907

Reviews on Trustpilot

All 6 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Charters's six offices, most reviewed first. Each has its own page.

Latest reviews from every Charters office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

What a smooth sale!

This is the second time that i have sold through Charters and it has been a good choice both times. Selling houses is one thing, but progressing the sale through to exchange in such a smooth way is quite something. Thanks to all the team and Jo Goddard who took us through progression with ease, hopefully will be back for a third time.

Warren · 25 January 2023 · Charters Winchester

Agent replied · 29 July 2023

Thank you for the review and selling though Charters again. We really appreciate this, hope to see you soon.

5/5

Trustpilot

Alton Charters Estate Agents

Just wanted to say how welcome the Alton Charters Estate Agents made me feel. The team gave me a great experience with my property advice selling and valuation. Financial advice was very helpful and also gave me great support. Definitely a 5 start review, thank you Charters Estate Agents and would definitely recommend.

Lisa · 24 January 2023 · Charters Winchester

Agent replied · 29 July 2023

Hi, your review is greatly appreciated. The Alton team will be so pleased with this.

5/5

Trustpilot

Rebecca Oglesby - just amazing!

Rebecca Oglesby has made the process of buying a home for myself and my four children a real joy. Never pushy or cold, she found something that perfectly suited my budget, requirements and ultimately gives me and my family the chance to build a home for ourselves. Professional, understanding and patient, I couldn't recommend her enough.

Laura · 24 January 2023 · Charters Winchester

Agent replied · 29 July 2023

Thank you Laura, we are so please to hear this.

5/5

Trustpilot

Absolutely fantastic!

Absolutely fantastic customer service. Staff are extremely helpful and the Vouch app used for referencing is superb.

Craig · 24 January 2023 · Charters Winchester

Agent replied · 29 July 2023

Thanks you Craig, for taking your time to review the service received.

5/5

Trustpilot

Claire Branker is amazing always very…

Claire Branker is amazing always very helpful and polite a joy to speak to regarding my let property

Liz · 23 January 2023 · Charters Winchester

Agent replied · 29 July 2023

Thank you so much for the feedback!

5/5

Trustpilot

Top Man

Very friendly, patient, efficient and caring. Has taken a lot of trouble to secure viewings and understand our needs. Many thanks Tom!

Fiona · 23 January 2023 · Charters Winchester

Agent replied · 29 July 2023

Thank you Fiona, for the wonderful review.

5/5

Trustpilot

Jo Goddard - outstanding Sales Progressor

Jo Goddard, the Sales Progressor, is superb. Jo is very friendly and had her finger on the pulse at all times!Thanks to her diligence and attention to detail our purchase was very smooth and stress-free.

Petra · 23 January 2023 · Charters Winchester

Agent replied · 29 July 2023

Thank you for reviewing the service received. Jo will be delighted with this feedback.

5/5

Trustpilot

Charters is one of the best estate agents

Charters is one of the best estate agents I have dealt with during my search for a property. The staff is always very professional and happy to help with any queries. I would like to thank Katie Chapman in particular and also Kevin for making the deal happen. I would highly recommend getting in touch with the sales team if you are looking to buy.

Bradley · 23 January 2023 · Charters Winchester

Agent replied · 29 July 2023

Hi Bradley, thank you for the review, it is greatly appreciated.

5/5

Trustpilot

Property Management at Charters

Clare in Property Management at Southampton, is always very efficient in dealing with any problems that occur and nothing seems to be too much trouble for her to deal with. This is very reassuring for a Landlord that there is someone you can depend on to manage your property to great satisfaction.

Josephine · 22 January 2023 · Charters Winchester

Agent replied · 29 July 2023

Thank you for taking your time to review our services, this is great to hear.

5/5

Trustpilot

Charters have been helpful in my search…

Charters have been helpful in my search for my next home and selling my current home. They are flexible and accommodating and easy to deal with. I can specifically commend Katie the Sales Manager however all of their staff have been pleasant to deal with.

Vincent · 20 January 2023 · Charters Winchester

Agent replied · 29 July 2023

Hi Vincent, thanks for leaving this review!

5/5

Trustpilot

Great experience and supportive answering questions

Rating only, no written review.

Carlos · 20 January 2023 · Charters Winchester

Agent replied · 29 July 2023

Thank you ever so much for the review.

5/5

Trustpilot

Been very helpful for the first day and…

Been very helpful for the first day and also sorting out any issues sadly had to leave after three years but I would come back if I could! Big shoutout to especially lily Moore’s who’s been most helpfulSorting out any issues that we emailed or phoned about. Hopefully will be back soon. Benjamin - 51B Shirley

Benjamin · 20 January 2023 · Charters Winchester

Agent replied · 29 July 2023

Hi Benjamin. Thank you for the feedback, really appreciates this.

5/5

Trustpilot

We have purchased a property through…

We have purchased a property through Charters in Chandlers Ford and highly recommend them. Amy, Vanessa and all the team have all been very helpful and supportive. Vanessa our sales progressor has been wonderful and has kept in contact regularly with updates on the progress of our purchase. Charters Chandler's Ford provide a friendly, helpful and very supportive high standard of service. Thank you all for your help.

Lisa · 19 January 2023 · Charters Winchester

Agent replied · 29 July 2023

Thank you Lisa, for taking your time to review the service received.

5/5

Trustpilot

Ask for Ella Burnet

Ella very helpful. She went out of her way to arrange a viewing at short notice. The effort and commitment that Ella put into this beautiful property it's a shame that the landlord doesn't get to see this brilliant side.Ella thanks for your help and God bless you.

M · 19 January 2023 · Charters Winchester

Agent replied · 29 July 2023

Hi, thank you for the review. Ella will be ever so pleased with the feedback.

5/5

Trustpilot

Thank you to Vanessa

Thank you to Vanessa, Amy and the team at Chandlers Ford Charters for their amazing work. They were professional and worked tirelessly to make the sale. I can fully recommend them! Anita

Anita · 18 January 2023 · Charters Winchester

Agent replied · 29 July 2023

Thank you for the feedback Anita, really appreciates this.

4/5

Trustpilot

HOUSE SALE

I sold my property with the Alton office and dealt with Sarah and Ed both were very helpful and compassionate as it was a probate sale. Then passed to Vanessa to progress the sale. She was again very compassionate and helped me in every way she could. Chased solicitors and got the answers I needed. Thank you for the smooth transaction.

Debbie · 18 January 2023 · Charters Winchester

Agent replied · 29 July 2023

Thank you for the wonderful review Debbie.

5/5

Trustpilot

Claire M @ the Fareham branch has…

Claire M @ the Fareham branch has provided amazing customer service! I’ve been in contact with various estate agent companies regarding a property search and Claire has been the only agent that has provided consistent engagement, getting in touch to check if I still require help and if there’s anything further she can do to support me. She’s always super friendly and supportive and has gone out of her way to help me in my property search, thanks Claire ☺️

EJ · 18 January 2023 · Charters Winchester

Agent replied · 29 July 2023

Thank you for the kind words, Claire will be so pleased with the feedback.

5/5

Trustpilot

Excellent service

Contacted the Charters Alton to buy our second home. Spoke with Richard, the manager who is friendly, extremely professional with fantastic marketing skills. His team is always happy to show any houses that we have been interested in without any pressure on us. We viewed couple of beautiful houses unfortunately they were just above our budget. Richard is genuinely honest person, always responds to my queries and he is working hard to find a suitable home for us. We would not hesitate to recommend Richard and his team the Charters to anyone.

Jagat · 18 January 2023 · Charters Winchester

Agent replied · 29 July 2023

Thank you for taking your time to review the service received.

4/5

Trustpilot

Excellent service which helped us to…

Excellent service which helped us to find our new home within few days. We really appreciate the staff Ms Carolyn for her speedy response and efficient service.

Viji · 18 January 2023 · Charters Winchester

Agent replied · 29 July 2023

Thank you for sharing your review of our service.

5/5

Trustpilot

Charters Estate Agent - Sarah

Hi,I recently reached out to Charters for a search of property in Winchester area. I sent email via Rightmove link and got connected with Sarah there. I was pleased how Sarah attended me and was available whenever I wanted to connected with her. She also politely replied to my some not so meaningful questions.

Sunaina · 18 January 2023 · Charters Winchester

Agent replied · 29 July 2023

Hi, thank you so much for the review.

5/5

Trustpilot

Buy to let

Conscientious company to work with made my investment on a buy to let run smooth thanks Adam and the team

Mr · 17 January 2023 · Charters Winchester

Agent replied · 29 July 2023

Thank you for the review.

5/5

Trustpilot

Rebecca was very friendly

Rebecca was very friendly, knowledgeable and professional in all her dealings with us. A pleasure to deal with and a credit to her profession.,

Julian · 17 January 2023 · Charters Winchester

Agent replied · 29 July 2023

Thank you for reviewing the service received. Rebecca will be delighted with this feedback.

5/5

Trustpilot

Thank you

Thanks to Sarah for your help finding a flat to rent in Winchester.

Oliver · 17 January 2023 · Charters Winchester

Agent replied · 29 July 2023

Thank you, Sarah will be pleased with this feedback.

5/5

Trustpilot

Great service from start to finish

Great service from start to finish. Charters recommended a rent that was well in excess of that achieved only a year before, yet had a number of viewings in the first few days. Letting agreed quickly at full asking rent, paperwork done during the Christmas period, easy with online document signing, and the tenant has moved in and appears to be more than happy. So are we!

Jeremy · 16 January 2023 · Charters Winchester

Agent replied · 29 July 2023

Thank you for the wonderful review!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Charters is among The Negotiator Awards 2025 winners.

Negotiator Awards winners in seven years, the group and its branches: 2017, 2018, 2019, 2021, 2022, 2024, 2025.

Negotiator Awards by year, 2017 to 2024

Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.

EA Masters

Charters is among EA Masters 2026 winners.

EA Masters winners in two years, the group and its branches: 2020, 2026.

EA Masters by year, 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Charters

Which Charters office has the most reviews?

Winchester has the most, with 2,893 reviews rated 4.9 out of 5, followed by Farnham with 333.

Where are the Charters offices?

The six Charters offices, by town:

  • | Head Office: 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Alresford: The Old Post Office, 17 West Street, Alresford, Hampshire, SO24 9AB
  • Alton: Julius Caesar House, 66 High Street, Alton, Hampshire, GU34 1ET
  • Chandlers Ford (13 Oakmount Road): 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Farnham: 40 Downing Street, Farnham, Surrey, GU9 7PH
  • Winchester: 2 Jewry Street, Winchester, Hampshire, SO23 8RZ
What do sellers say about Charters?

263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."

What do buyers say about Charters?

382 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."

What do landlords say about Charters?

56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."

What do tenants say about Charters?

100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."

Has Charters won any awards?

Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.

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