5/5
Have just sold a property through…
Have just sold a property through Charters. Jo kept me informed throughout the whole process of the progress of the sale.
Agent replied · 29 July 2023
Thank you for the review! Have a great day.

Trusted Agent profile · Hampshire and Surrey
Verified
★★★★★
4,169 reviews across 6 offices and 4 platforms
Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,169 reviews on four platforms, rated 4.9 out of 5 overall.
1,304
Reviews on Google
All 6 offices
8
Reviews on Facebook
All 6 offices
1,907
Reviews on Trustpilot
All 6 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ...Read all 263 from sellers
We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ...Read all 382 from buyers
Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ...Read all 56 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 100 from tenants
Charters's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Have just sold a property through…
Have just sold a property through Charters. Jo kept me informed throughout the whole process of the progress of the sale.
Thank you for the review! Have a great day.
5/5
Great communication and service!
Very impressed with the service from Charters especially with Sarah Bainbridge who has made everything go as smoothly as possible from the moment we viewed to clinching the deal. Very informative and always at the end of the phone if you have any enquiries. We very much look forward to dealing with Sarah and Charters in the coming months :)
Hi, thank you for the review, it is greatly appreciated.
5/5
All the staff at the Romsey branch have…
All the staff at the Romsey branch have been absolutely amazing.Throughout the process of helping my family find our new home, they have always demonstrated empathy, professionalism and kindness.Thank you to you all.
Thank you Fiona for leaving this review! The team will be so pleased to hear this.
5/5
Our Forever Home
Since the moment we viewed our property, Charters have been incredibly helpful, supportive and had fantastic communication with us. They constantly actioned any questions or queries and were prompt to reply to emails or phone calls. Harry has been amazing and we are so thankful. When things got complicated at the end of our purchase and we were running out of time on our mortgage offer, Harry was the go between and constantly communicated with solicitors and us. Thank you for your help and selling us our beautiful, forever, family home.
We are so happy to hear you had a great experience with us! Thank you for the review.
5/5
The best agents I have ever come across
All the staff are genuine! Sarah in particular gave some very constructive points when photos were being taken of our property. Comparing them after our conversation and decluttering I can definitely see what she meant. Edward is very conscientious and as our vendor is abroad keeps everyone in the loop. If they were local to me, we would have been more than happy to have used them as our agents.
Thank you for the amazing review!
5/5
Fred Foey arranged a very quick…
Fred Foey arranged a very quick viewing for us, which was very helpful.
Thank you so much for the review, it is much appreciated.
5/5
Good sales progressors
I now understand how valuable a dedicated sales progresser is! Thank goodness Charters were on the ball at each stage. They were always happy to hear from me on the phone, to advise and reassure.
Thank you so much for the 5 star review, it is much appreciated.
5/5
Becky and Gemma at Charters were brilliant!
Charters were fantastic from start to finish helping us buy our first home in Southampton. They were always readily available and always got back to us in a timely fashion.They were very friendly, professional and hard working to ensure our purchase went through smoothly and quickly. In particular, our sales progressor Gemma, and our initial contact Becky were fantastic and excellent at their jobs!
Hi Mathew, thank you for the review, it is greatly appreciated
5/5
Best service
Charters estate agents a perfect choise to found our new home to rent. Rosie was very helpful to show to us all the properties and update us every single day if is a new available property until we found the best one for us. I can just recommend there service.
Hi, thank you so much. Rosie will be delighted to hear this.
5/5
Excellent Alresford Branch
Very helpful all the way through the sale. Ella Louise and Jo were fantastic at keeping me updated. Very highly recommended.
Thank you for the feedback Rebecca, really appreciates this
5/5
Selling our House
From start to finish in selling our house in St James Road, Upper Shirley we had an excellent service from Charters Estate Agents in Southampton. They have a great office in London Road and everyone is easy to contact - they always answer their phones quickly.When Phil Northover first came to do the valuation he was very friendly, professional and very well prepared with marketing information for his area. He also made sure the brochure and documentation were completed efficiently.Gemma Hill skillfully guided the sale right through to completion. She also made very regular contact with us to give updates on how the sale was going, answered our questions and always acted in a friendly and professional manner.We cannot fault the service we received.
Thank you Michael, for the amazing review! We hope to see you again soon. Have a great day ahead!
5/5
Chandlers Ford & Winchester
Charters of Chandlers Ford and Winchester were very helpful and it was easy to speak to someone when I needed it. In fact I would say they were far more available to me than my solicitor!! As soon as I rang they seem to know who I was and I felt I was a person not a number. Thanks to them the move was very smooth .
Thank you so much for the review.
5/5
You'll be in safe hands throughout
My first contact with Charters was Simon Edser who came to value the property. At that stage I was unsure if I would sell or rent so his colleague Jessica Crouch also visited to add her expertise. Both were kind, helpful and efficient - including advice as to how to prepare the house for the photographer. After I'd signed up, Kevin Ashley and his team took over to arrange viewings. The house sold very quickly and then Stephen Henry took over to progress the sale. Long, long wait for probate during which time Stephen made sure I was updated on the buyer's position and other matters. As a first-time seller, I found working with Charters - every single member of the team I encountered - to be a smooth process. Simon was kind enough to recommend a local conveyancing solicitor and I felt I was in very safe hands throughout the process. Top marks all round.
We are so happy to hear you had a great experience with us! Thank you so much for the review.
5/5
Very helpful
Very helpful, Thomas and team got us sorted swiftly (as was needed!) whilst being honest and informative.We also needed to bring our move date forward a few days, which they arranged and was a huge help.
Thank you so much for the review.
5/5
Laura the property inspector Southampton
Laura the property inspector from Southampton office attended to carry out my inspection I have had inspections for 7 years and Laura was the most professional friendly ,respectful inspectorLaura took her time to record small issues And did not make me feel like a tick box exercise!Well done Charters , looking after tenants not just Landlords.Laura an asset I hope to see her at next inspection Thank you
Hi Ruth, thank you for the feedback, really appreciates this.
4/5
Jack at Charters Winchester
We've been dealing with Jack at the Winchester branch for the last few months in our search for a new home and he has been very helpful. More to the point, Jack has been honest and straight forward with us. He has taken time to understand our needs and keep sin touch regularly to see how we're getting on which is appreciated.
Thank you so much Paul! Jack will be ever so pleased with this feedback.
5/5
Jack Moore is excellent
Jack Moore is excellent. He understands the market and the needs of the buyer and seller. He plays it straight and I have no hesitation in recommending him.
Thank you for the review, really appreciates this. Jack will be thrilled with this feedback!
5/5
Charters Southampton
We have just sold our house with Charters Southampton and we have been so pleased with the enthusiasm and professionalism of the team especially Phil who we have had most contact with. They worked hard to generate interest in our property quickly and guided us through the process in a very friendly efficient way. Thank you to the team. We would definitely recommend Charters.
Thank you so much for the feedback, really appreciates this.
5/5
First class in every aspect
Our whole experience to date with Charters has been first class. From registering our initial interest with Daniel in Romsey, he put us in contact with Chawley in the same branch & Daryl in Southampton. We have a young family and have felt valued & cared for at every step of the way. We can honestly say that every team member we have liaised with has cared about our moving situation. We really cannot speak highly enough of the whole team. Thank you!
Thanks for taking your time to review the service received. The team will be so pleased with your feedback.
5/5
Honest hard working company
Honest hard working company. Very polite and have great understanding of all works they carry out
Thank you for the 5 star review, really appreciates this.
5/5
House sale
Gemma at Charters dealt with our sale with the upmost professionalism, courtesy and friendliness.The house sale was complicated but Gemma and her colleagues dealt with each issue quickly and efficiently.I would highly recommend Gemma and Charters.
Hi Tom, thank you for the reivew. Gemma will be so pleased to hear this.
4/5
property sale
Original property sale was arranged by Winchester branch then transferred to Romsey. Not all information was passed to Romsey by Winchester. Romsey were very good with providing regular updates regarding progress on sale.
Thank you for the review.
5/5
Charters has been a pleasure to work…
Charters has been a pleasure to work with. I have been in contact with Kelly who has always been professional but also friendly and definitely someone who I know I can trust to get the job done. So far it’s been an incredibly easy process to work with, couldn’t recommend them enough and look forward to doing business with them again in the future!
Thank you for taking your time to review our services. Kelly will be ever so pleased with your feedback.
5/5
An absolute pleasure to work with
An absolute pleasure to work with, professional, friendly and always there to help and answer any questions. Highly recommend!!
Hi Eliza, your review is greatly appreciated. Thank you so much.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Charters is among The Negotiator Awards 2025 winners.
Negotiator Awards winners in seven years, the group and its branches: 2017, 2018, 2019, 2021, 2022, 2024, 2025.
Negotiator Awards by year, 2017 to 20242024 1 Gold, 3 Bronze and 1 Highly Commended The Negotiator Awards 2024 winners
2023 1 Highly Commended The Negotiator Awards 2023 winners
2022 1 Silver and 1 Bronze The Negotiator Awards 2022 winners
2021 1 Silver The Negotiator Awards 2021 winners
2019 1 Gold The Negotiator Awards 2019 winners
2018 2 Gold and 1 Silver The Negotiator Awards 2018 winners
2017 1 Gold and 2 Bronze The Negotiator Awards 2017 winners
Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.

Charters is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Winchester has the most, with 2,893 reviews rated 4.9 out of 5, followed by Farnham with 333.
The six Charters offices, by town:
263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."
382 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."
56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."
100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.