Trusted Agent profile Β· Hampshire and Surrey

Verified

Charters estate agents in Winchester, Farnham, Chandlers Ford and 2 more

4.9

β˜…β˜…β˜…β˜…β˜… Excellent

4,209 reviews across 6 offices and 4 platforms

www.chartersestateagents.co.uk

Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,209 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.8 / 5

1,339

Reviews on Google

All 6 offices

Facebook logo

3.5 / 5

8

Reviews on Facebook

All 6 offices

Trustpilot logo

1,912

Reviews on Trustpilot

All 6 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Charters's six offices, most reviewed first. Each has its own page.

Latest reviews from every Charters office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Supported throughout the process

We were selling and purchasing through Charters. Once we had offers agreed on both sides we were handed over to Jo Goddard who regularly checked in with us to provide updates.The exchange/completion process was complex and at one point fell through. Jo remained plugged into the situation being able to provide up to the minute updates when all parties were frantically trying to determine next steps.A few days later everything went through.

James Β· 17 March 2023 Β· Charters Winchester

Agent replied Β· 29 July 2023

James, thank you for taking your time to review our services, this is great to hear.

5/5

Trustpilot

Always working to get me a new home

I can’t fault Sarah Bainbridge she was incredibly helpful and never stoped working to try to find us our new rental. She came up with constant solutions and went the extra step with information on locations. She is incredibly knowledgeable and patient anybody would be lucky to have her help she is dynamic and remarkable well informed.

Natasha Β· 16 March 2023 Β· Charters Winchester

Agent replied Β· 29 July 2023

Hi Natasha, thank you for this review, Sarah will be delighted.

5/5

Trustpilot

Charters viewing agents were excellent…

Charters viewing agents were excellent and the purchasing support also excellent. All very professional accommodating and not pushy or dismissive or arrogant ( well done). On my experiences a family member has now engaged them to value their property with a view to instruct to seller. This is after observing my experiences.

P Β· 16 March 2023 Β· Charters Winchester

Agent replied Β· 29 July 2023

Thank you for the review, it is greatly appreciated.

5/5

Trustpilot

From our first contact with Charters at…

From our first contact with Charters at a property viewing with Katie, where she made us feel very relaxed and was able to provide detailed, useful information on the property to us right through to the progression and exchange with Stephen. Charters have shown themselves to be welcoming, thorough and always on-hand and quick to respond even towards the end of the working day for any questions or help we needed.

Brian Β· 16 March 2023 Β· Charters Winchester

Agent replied Β· 29 July 2023

Thank you Brian, for taking your time to review the service received.

5/5

Trustpilot

Very good estate agents - Highly recommend

I have used Charters twice recently and been extremely impressed with them both times.Firstly, they have been responsible for the sale of a house my church owns and they have been excellent - great advice, good communication without being too pushy, did everything they said they would when they said they would. Then, after this great experience, they helped me with letting another property and I found their letting team equally as good as their Sales team. Great service, very efficient, all communications brilliant.I would highlight Jess and Cheryl in Lettings and Kevin and Simon in Sales - all great customer service.

Pete Β· 16 March 2023 Β· Charters Winchester

Agent replied Β· 29 July 2023

Pete, thank you so much for the review. The team will be greatly pleased with this!

5/5

Trustpilot

first viewings

me and my partner had our first flat viewing and we had Ella from bannister road branch. we had a warm welcome made us both feel comfortable, helped us with all questions we asked and we got the right answers we was looking for. she was friendly and so lovely to talk to about the property.

Shannon Β· 14 March 2023 Β· Charters Winchester

Agent replied Β· 29 July 2023

Shannon, thank you for taking your time to review our services, this is great to hear.

5/5

Trustpilot

Professional

The Charters team is very professional. Their communication is first class and managed to rent my property within a month.

Malcolm Β· 14 March 2023 Β· Charters Winchester

Agent replied Β· 29 July 2023

Thanks Malcolm for leaving this review! The team will be so pleased to hear this.

4/5

Trustpilot

Professional and energetic.

Mark Dryhurst dealt with the sale. He was confident, accurate and professional in his valuation. He knew the market very well and was able to line up several proceedable buyers without any direct marketing. Jo dealt with the sales progression and kept me updated regularly. She was always upbeat and friendly.

William Β· 13 March 2023 Β· Charters Winchester

Agent replied Β· 29 July 2023

Hi William, thank you for the feedback, really appreciates this.

5/5

Trustpilot

Great experience

Looking to move to Southampton and @Ella Burnet has been so helpful. She’ll reach out with available properties, patience in answering queries with a lovely attitude, willing to help you as much as you she can. Happy to have her as a letting negotiator.

Gladys Β· 13 March 2023 Β· Charters Winchester

Agent replied Β· 29 July 2023

Hi Gladys, your review is greatly appreciated. Ella will be so pleased with this.

5/5

Trustpilot

First house!

We just started the process to rent our first house and Rosie was the agent who guided us to the place that we wanted to see, but also, she was the one suggesting the house that we ended up renting. We appreciate her work and nice attitude during the whole process.

Luis Β· 11 March 2023 Β· Charters Winchester

Agent replied Β· 29 July 2023

Thank you Luis, for the amazing review! Rosie will be so pleased with the feedback.

5/5

Trustpilot

Really friendly & professional lettings…

Really friendly & professional lettings team - nothing is too much trouble for them and any queries have been answered quickly! Thank you so much, especially to Thomas & Martha, for making the rental process a really smooth one for us. πŸ™‚

CHARLOTTE Β· 11 March 2023 Β· Charters Winchester

Agent replied Β· 29 July 2023

Charlotte, thank you for the feedback, both Thomas and Martha will be delighted.

5/5

Trustpilot

Charters review

Rosie and Cheryl were prompt in replying to our messages and questions about a flat we have now rented in Winchester. Thank you!

Natalie Β· 10 March 2023 Β· Charters Winchester

Agent replied Β· 29 July 2023

Natalie, thank you for this review, both Rosie and Cheryl will be delighted.

5/5

Trustpilot

The agents at Charters are extremely…

The agents at Charters are extremely professional and always ready to help with any sort of enquiries, in a very short period of time.

Enrico Β· 10 March 2023 Β· Charters Winchester

Agent replied Β· 29 July 2023

Thank you for the review Enrico, it is much appreciated.

5/5

Trustpilot

Rosie is a star!

Rosie has been so helpful and lovely to deal with throughout our rental process. She answered my many questions and concerns and reassured me along the way. She has been really communicative with us which is so important and not often something that does happen with some Estate Agent companies. We would definitely deal with Rosie again in the future. Thanks Rosie!

Liz Β· 9 March 2023 Β· Charters Winchester

Agent replied Β· 29 July 2023

Thank you Liz! This is great to hear, thank you.

5/5

Trustpilot

Finally Exchanged Contracts

We have just exchanged on a purchase we agreed on 8 months ago, main delay was problems with the mortgage company and a query with the roof that turned out to be a non event.Throughout the whole process the Charters team and particularly Jo Goddard were amazing, constantly updating me with any news and keeping everything together, without her I am sure the deal would have fallen apart.Thanks Team Charters (& Jo)

Toby Β· 8 March 2023 Β· Charters Winchester

Agent replied Β· 29 July 2023

Thank you Toby, it's great news that you got there and we are pleased Jo assisted - she's a fantastic sales progressor.

5/5

Trustpilot

My expectations were met in full

My expectations were met in full. Charters delivered everything they said they would. Professional yet friendly, and regular, clear communication by phone and email.

KT Β· 8 March 2023 Β· Charters Winchester

Agent replied Β· 29 July 2023

Thanks KT!

5/5

Trustpilot

Wonderful Experience

After a long search of trying to find a nice property to rent, Ella provided us with a really smooth experience. From promptly arranging viewings, to negotiating with the Landlord, we were so grateful that Ella was able to help us secure the property that we were after. Even afterwards Ella has continued to ensure everything was going smoothly and responding to any queries very promptly. Therefore, we have really appreciated her help and guidance through the process.

Erin Β· 8 March 2023 Β· Charters Winchester

Agent replied Β· 29 July 2023

Erin, this is great to hear, thank you for taking the time to review the service you received.

5/5

Trustpilot

House Hunting, Help!

I have been urgently looking for a new place to live due to mould/damp in my current flat. Ella from Chartershas been calling/emailing me as often as she can, offering new places and viewings. She really has gone the extra at a time where I’ve needed assistance. 5 Stars, everyday!⭐️

Jack Β· 7 March 2023 Β· Charters Winchester

Agent replied Β· 29 July 2023

Great news and thank you Jack!

5/5

Trustpilot

We had a nice experience with charters

We had a nice experience with charters. Martha was helping us with the tenancy arrangement. Thank you so much for your help.

Pradida Β· 7 March 2023 Β· Charters Winchester

Agent replied Β· 29 July 2023

Thanks Pradida, it is much appreciated.

5/5

Trustpilot

Great experience

I worked with Ella while looking for accomodation in Southampton. Her professionalism and understanding of my peculiar circumstances made it easy for me to meet the requirements. Iam glad that I worked with them. I commend them for the work they do.

Elizabeth Β· 7 March 2023 Β· Charters Winchester

Agent replied Β· 29 July 2023

Thank you Elizabeth, this is great to hear. Thanks.

5/5

Trustpilot

I have recently rented a property…

I have recently rented a property through Charters Winchester. The service and support has been great, with a particular mention to Rosie. Rosie supported me throughout the process, dealt with my many requests to change times and organise viewings! I would recommend using Charters.

BPO Β· 7 March 2023 Β· Charters Winchester

Agent replied Β· 29 July 2023

Thank you for the review, it is much appreciated!

5/5

Trustpilot

Alresford Charters

I've used Alresford charters twice to rent accommodation and they have been amazing both times. This time round, I have had to find a property under stressful circumstances, but Charlie has been so helpful and kept the lines of communication open throughout. Whenever I go into the Alresford branch, the whole team are so friendly, nothing is too much trouble. What an amazing team! Highly recommend. 10/10.

Kirsty Β· 6 March 2023 Β· Charters Winchester

Agent replied Β· 29 July 2023

Kirsty, this is great to hear and the team will be so pleased, thank you.

4/5

Trustpilot

Lovely team in lettings

Lovely team in lettings Efficient and helpful

Sally Β· 5 March 2023 Β· Charters Winchester

Agent replied Β· 29 July 2023

Thanks Sally!

5/5

Trustpilot

Thanks to Rebekah

Thanks to Rebekah for her kindness and support in helping move around gas inspection timing to accommodate my personal situation.

Winchester_Eve Β· 4 March 2023 Β· Charters Winchester

Agent replied Β· 29 July 2023

Thank you for the review! Rebekah will be so pleased!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Charters is among The Negotiator Awards 2025 winners.

Negotiator Awards winners in seven years, the group and its branches: 2017, 2018, 2019, 2021, 2022, 2024, 2025.

Negotiator Awards by year, 2017 to 2024

Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.

EA Masters

Charters is among EA Masters 2026 winners.

EA Masters winners in two years, the group and its branches: 2020, 2026.

EA Masters by year, 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Charters

Which Charters office has the most reviews?

Winchester has the most, with 2,928 reviews rated 4.9 out of 5, followed by Farnham with 333.

Where are the Charters offices?

The six Charters offices, by town:

  • | Head Office: 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Alresford: The Old Post Office, 17 West Street, Alresford, Hampshire, SO24 9AB
  • Alton: Julius Caesar House, 66 High Street, Alton, Hampshire, GU34 1ET
  • Chandlers Ford (13 Oakmount Road): 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Farnham: 40 Downing Street, Farnham, Surrey, GU9 7PH
  • Winchester: 2 Jewry Street, Winchester, Hampshire, SO23 8RZ
What do sellers say about Charters?

263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."

What do buyers say about Charters?

382 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."

What do landlords say about Charters?

56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."

What do tenants say about Charters?

100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."

Has Charters won any awards?

Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.

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