Trusted Agent profile · Hampshire and Surrey
Verified
★★★★★
4,169 reviews across 6 offices and 4 platforms
Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,169 reviews on four platforms, rated 4.9 out of 5 overall.
1,304
Reviews on Google
All 6 offices
8
Reviews on Facebook
All 6 offices
1,907
Reviews on Trustpilot
All 6 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ...Read all 263 from sellers
We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ...Read all 382 from buyers
Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ...Read all 56 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 100 from tenants
Charters's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotGreat experience, high quality service
Charters were excellent from start to finish. Toby Beagley was very good, helpful, communicative, and professional - and sold our house quickly to buyers that we were happy with. Charters listened to what we wanted and the photos & written details in particular were fantastic. Would highly recommend!
Thank you for reviewing the service received.
5/5
TrustpilotExcellent service
Dee Cavangh from Charters in Farnham helped us find our ideal house. She was extremely knowledgeable, friendly and excellent at keeping in touch. She responded to all of my emails and queries very quickly. Even over the Easter Bank Holiday, she was there when we needed her. Excellent service and I would recommend her to anyone. Thank you Dee.
Rachel, thank you for the feedback, really appreciates this.
5/5
TrustpilotClaire Masterman
Claire has recently showed us around a property and was very well informed.
Lauren, thank you so much for the review. Claire will be ever so pleased with this feedback.
5/5
GoogleThis is a real team of professionals who helped us quickly and easily arrange everything and move to our new home as soon as possible. This is our first experience of renting an apartment in UK, we were told …
Thanks for reviewing the service received. We are so pleased to hear you had a positive experience.
5/5
GoogleGood to meet them for rental lettings
Thank you Girish.
5/5
GoogleA huge shout out to Cheryl for her professional service and support during the letting process.
Thank you George.
5/5
GoogleI can't praise Sarah enough. She came out to value the property and I immediately took a liking for her. She's a lovely person who really wants to help you sell your property. She says it as it is and I like that no messing around but she genuinely cares. Thank you.
Thank you for reviewing the service received. Sarah will be delighted with this feedback.
5/5
GoogleA big thank you to Max, Edward and the team at Charters for their help with securing our property. They were very approachable, professional and flexible with organising a last minute viewing. Would highly recommend!
Thank you Amy for the review, both Edward and Max will be delighted with this.
5/5
GoogleMyself and my husband have been with Charters over the last few months when they bought the estate agent we were with. …
Thank you so much for the review!
5/5
Trustpiloteverything was easy to deal with
I have a great expertise with viewing property even though I was outside if the country, Ella Burnet has helped me and my friend to view a specific property that I wanted and she made every thing easy to deal with even when I was outside of the country
Thank you Ali, for the amazing review!
4/5
TrustpilotThe Charters team has been very helpful…
The Charters team has been very helpful especially Sarah Bainbridge. She was patient and understood the complexities around our situation as we didn't really know which property to rent. I would like to say a huge thank you to her and the team
Hi Amanda, thanks for reviewing the service received.
5/5
TrustpilotWould use again!
Great communications. Able to answer questions we had. Also helped along the way until we picked up the keys :) very helpful!
Thank you so much Helen, it is much appreciated.
5/5
TrustpilotI have just purchased my new home…
I have just purchased my new home through Charters @ Bishops Waltham and was very impressed with the level of service and professionalism that I received. Nathan organised the original viewing and also a subsequent visit prior to exchange of contracts. I can't thank the team enough, a special mention must go to Stephen Henry, who took responsibility for the progression of my purchase from the outset. Stephen has been absolutely brilliant, he kept me informed at all stages of the process and liaised between all parties to ensure that my purchase has exchanged at impressive speed. Thank you
Kate, thank you for this review, both Nathan and Stephen will be delighted.
5/5
TrustpilotSarah Bainbridge went the extra mile…
Sarah Bainbridge went the extra mile to help me secure a property to rent, she was patient and very kind to me as i struggle using a computer and as I'm renting while i find a property to buy and it is all very new to me i can't thank her enough. Briar Gosnell.
Thank you for taking your time to review the service received.
5/5
TrustpilotA very professional agency!
We’ve had a great experience with Charters when needed to rent a property. We haven’t rented for a long time, so the experience was a little daunting, however Sarah Bainbringe at the Winchester branch was extremely helpful and very detailed in her approach. I did call around other Esate Agents, however I quickly realised that Sarah was the most thorough and efficient, getting back to me quickly on any requests I had and when making offers to landlords. Other Estate Agents I had to chase, but I didn’t need to do that with Sarah! Very excited to move into our new rental house, and it was definitely the right choice for us after viewing quite a few! Thank you Sarah and Charters for a smooth process so far :)
Thanks Hayley for the wonderful review! Sarah will be thrilled with this feedback!
5/5
TrustpilotDisappointed- but now a happy landlord.
As a disappointed landlord receiving back my property in a pretty awful state, my life has been made so much easier due to the fantastic response from Charters property management division, in particular a certain lady called Rebecca, nothing is to much trouble for her, she has been absolutely amazing in organising all the tradesmen I require to bring my property back up to a high standard so that I can relaunch it back on to the market.
Thank you so much Steve! Rebecca will be ever so pleased with this feedback.
5/5
TrustpilotThe staff at the Estate agent in Romsey…
The staff at the Estate agent in Romsey were very friendly and helpful.We dealt with Jonny, Dan and Grace. When we had a buyer,Gwen who dealt with coordination of the sale of our property and the properties in the chain was so efficient ,friendly and kept us informed at all stages.
Thanks John for taking your time to review the service received.
5/5
TrustpilotJust right agency and excellent customer experience
I am extremely grateful for the wonderful experience I had with Charters Estate Agents in finding a home that I truly love to live in. They offer a wide range of choices and carefully select propositions that align with my criteria. The team's efficiency and care in helping me throughout the process have been exceptional. I want to express special appreciation to Sarah Bainbridge for her invaluable advice, hard work, and deep understanding of our needs, which resulted in finding the perfect house for us. Thank you!
Thank you, we are so glad to hear you had a positive experience.
5/5
TrustpilotOur new home from Charters
We are extremely grateful to Charters for helping us find our new home.My husband and I are already imagining all the good things our new home will bring.We would particularly want to thank Carolyn who was so patient and concerned about our needs and eventually identified a home which was ideal to what we were looking for.
Thank you Naomi, for taking your time to review the service received.
5/5
TrustpilotIt’s so nice that encounter Charter…
It’s so nice that encounter Charter agent help me find the right property. They are so professional and polite, especially one of their colleague ella. When I did a viewing with ella, she knew all the aspects of the property and clarify what’s the pros and cons of this which it’s rare nowadays in Southampton .
Thank you for the kind words, Ella will be so pleased with the feedback.
5/5
TrustpilotA great service from all the team, especially Gwen
The team at Charters, Romsey were very helpful, friendly and great at communication. We are especially grateful to Gwen who went above and beyond to resolve issues and kept us informed the whole time we were buying our house, even after hours! Thanks again Gwen for all your help!
Thank you so much Denise! Gwen will be ever so pleased with this feedback.
5/5
TrustpilotCharters Lettings have been great
We use Charters as a letting agent. The service has been great. Very clear and timely communication. As first time landlords, they have made the process much easier and less daunting.
Hi Laura, thank you for the review, it is greatly appreciated.
5/5
TrustpilotWe’ve found the perfect Estate Agents…
Charters at both Alton (buying) and Chandlers Ford (selling) have been/are exceptional. They keep us regularly updated, call back when requested and are always friendly, professional and with great empathy. A big shout out to Edward and Gwen at Alton, they have been immense for which we are extremely grateful.
Dean, thank you for this review, both Teams will be delighted.
5/5
TrustpilotVery professional and very kind service
Rating only, no written review.
Thank you so much for the review, it is much appreciated.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Charters is among The Negotiator Awards 2025 winners.
Negotiator Awards winners in seven years, the group and its branches: 2017, 2018, 2019, 2021, 2022, 2024, 2025.
Negotiator Awards by year, 2017 to 20242024 1 Gold, 3 Bronze and 1 Highly Commended The Negotiator Awards 2024 winners
2023 1 Highly Commended The Negotiator Awards 2023 winners
2022 1 Silver and 1 Bronze The Negotiator Awards 2022 winners
2021 1 Silver The Negotiator Awards 2021 winners
2019 1 Gold The Negotiator Awards 2019 winners
2018 2 Gold and 1 Silver The Negotiator Awards 2018 winners
2017 1 Gold and 2 Bronze The Negotiator Awards 2017 winners
Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.
Charters is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Winchester has the most, with 2,893 reviews rated 4.9 out of 5, followed by Farnham with 333.
The six Charters offices, by town:
263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."
382 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."
56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."
100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.
