Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotThank you Elle and Jo
We have dealt with a few estate agents during the process of buying our house and Charters are definitely up there as the best we have dealt with. Great customer service and advice from Elle McCrindle when going through the offer and negotiation phase and Jo Goddard especially has been fantastic getting us to exchange and completion. Its made what can be a stressful process a lot easier. Thanks team.
CH84 · 24 May 2023 · Charters Winchester
Agent replied · 29 July 2023
Thank you so much for the review. The team will be greatly pleased with this!
★★★★★ 5/5
TrustpilotGreat to have appointed Charter for my…
Great to have appointed Charter for my property rental. Special thanks for Sarah Bainbridge’s professional support. She is very kind, responsible, accommodating and always responsive. I can say she’s the best agent I have ever met.
Kit · 24 May 2023 · Charters Winchester
Agent replied · 29 July 2023
Kit, thank you for the feedback, really appreciates this.
★★★★★ 5/5
TrustpilotExcellent Service from Sam
Dear Sir/Madam,I have been working with Sam (Samuel Scott) who has been assisting me with some small upgrades/repairs that need to be carried out on my property in the UK.I have to say that dealing with Sam has been an exceptionally pleasant experience. Not only is Sam obviously focused on, and understanding of, my needs, he also is admirably polite and courteous to work with.Given that exceptional service is one of the key deliverables at Charters Estate Agents, then I can say without any reservation whatsoever that Sam is a perfect example of a property manager that will assist your company in maintaining that accolade.With my warmest regards,John
John · 24 May 2023 · Charters Winchester
Agent replied · 29 July 2023
Hello John, thank you for taking the time review our service received. Samuel will be so pleased with the feedback.
★★★★★ 4/5
TrustpilotStephen Henry you are a star!
Stephen Henry was a massive help. His guidance, understanding and expertise helped through he conveyancing side of our purchase. He always kept us updated and dealt with our questions and requests quickly and efficiently. I cannot fault his passion and drive. Thank you Stephen.
Tim · 24 May 2023 · Charters Winchester
Agent replied · 29 July 2023
Hi Tim, thank you for reviewing the service received. Stephen will be delighted with this feedback.
★★★★★ 5/5
TrustpilotFrom a buyers perspective
From a buyers perspective, Charters were excellent once my offer was accepted, with the excellent Jo Goddard assigned to the sale process. Jo was brilliant to communicate with, she was friendly, helpful, pragmatic, always easy to contact and prompt to return calls and she really helped keep things moving between the various agents and solicitors and buyers and sellers. She was a standout part of the stressful process of buying and selling houses!
S · 24 May 2023 · Charters Winchester
Agent replied · 29 July 2023
Thank you so much! Jo will be ever so pleased with this feedback.
★★★★★ 5/5
TrustpilotExcellent
Giovanna has always been excellent to deal with, and has responded promptly and efficiently to any issues to that have arisen, including resolving a recent drainage issue.
Kris · 23 May 2023 · Charters Winchester
Agent replied · 29 July 2023
Hi Kris, thank you for this review, Giovanna will be delighted!
★★★★★ 5/5
TrustpilotVery efficient, fast and professional service
Very efficient service, from meeting Charters to completing the brochure, professional team who are committed to the customer. Within one day, two relevant viewings were arranged. Nicole in the marketing team is exceptional, nothing too much trouble, quick to reply and worked with us to create an amazing advert and brochure. Thank you Nicole, Jasper, Nathan, Lewis and Charters!
Sue · 23 May 2023 · Charters Winchester
Agent replied · 29 July 2023
Hi Sue, thank you for the wonderful review, it is greatly appreciated.
★★★★★ 5/5
TrustpilotWe found our perfect home through…
We found our perfect home through Charters :) The process ended up being quite stressful due to various factors in the chain, but Jo Goddard at Charters kept us well informed throughout and pushed things to a happy conclusion when it felt like all was lost. Thank you!
Laura · 23 May 2023 · Charters Winchester
Agent replied · 29 July 2023
Thank you Laura for leaving this review. Jo will be delighted with this feedback. Wishing you all the best in your new home.
★★★★★ 5/5
TrustpilotBeyond brilliant
Edward at the Alton branch couldn't do enough to help with my sale.I can't imagine a more supportive, communicative and friendly agent to have in your corner. My sale was complex, and sadly fell through, but Edward could not have done more to help - speaking with everyone in his network to solve questions both solicitors couldn't find answers to. He fought hard for me, and my buyer, and whilst we lost this one, as soon as I have my lease extension I'll be back for his help. Having worked in the property industry for many years, he's managed to really impress with his attitude and approach to customer service. Everyone at Alton Charters has been really friendly through the whole process - a great team to have by your side in what can often be a stressful and emotional time.
Vicky · 23 May 2023 · Charters Winchester
Agent replied · 29 July 2023
Thank you Vicky, for taking your time to review the service received. We hope to see again soon.
★★★★★ 5/5
TrustpilotJust wanted to say a huge thank you to…
Just wanted to say a huge thank you to Ella! She’s one of the best estate agents I’ve ever used and couldn’t do enough for me! - AS
Alex · 23 May 2023 · Charters Winchester
Agent replied · 29 July 2023
Thank you Alex, for the amazing review! Ella will be so pleased with the feedback.
★★★★★ 5/5
TrustpilotVery responsive and sort out any issues swiftly
Very responsive and sort out any issues swiftly. Lily Moores was always my point of contact and has been extremely helpful at all times. I definitely recommend them.
Mina · 22 May 2023 · Charters Winchester
Agent replied · 29 July 2023
Hi Mina, thank you so much for the feedback, it is much appreciated.
★★★★★ 5/5
TrustpilotThe management team at Charters…Stress free move
The management team at Charters provided me with a first class service. They assisted me every step of the way with the process from helping me find a property to arranging the changing of my utilities from one property to the other taking away the stresses of moving.I would recommend Charters to anyone who is looking to move house and would like a stress free experience. Des
Des · 22 May 2023 · Charters Winchester
Agent replied · 29 July 2023
Hi Des, thank you for the review, it is greatly appreciated.
★★★★★ 5/5
TrustpilotAbove and beyond. Would recommend
Sarah Bainbridge helped us to find a beautiful flat. She was very friendly, knowledgeable and communicative. Sarah and her colleagues were very efficient, even when helping us outside of working hours and on the weekend. Overall, a great experience and highly recommend Charters.
Richard · 18 May 2023 · Charters Winchester
Agent replied · 29 July 2023
Hi Richard, thank you so much for reviewing the service received. Sarah will be delighted with this.
★★★★★ 5/5
TrustpilotI use them for managing a couple of…
I use them for managing a couple of rentals in Southampton, I’ve found their staff to be very professional and communication for the most part acceptable.
Mr · 18 May 2023 · Charters Winchester
Agent replied · 19 June 2024
Thank you for leaving this review! The team will be so pleased to hear this.
★★★★★ 5/5
TrustpilotThomas at Charters was professional and efficient
Thomas was punctual, polite, honest, knowledgeable and went beyond the call of duty to answer all my questions. Having never rented in Britain before there were lots of questions. He was very efficient and professional with all the paperwork. I would recommend Charters to anyone.
Charly · 17 May 2023 · Charters Winchester
Agent replied · 29 July 2023
Hi Charly, thank you for the feedback, really appreciates this.
★★★★★ 5/5
TrustpilotCharters have been efficient and…
Charters have been efficient and friendly throughout. May I take this opportunity to thank Charlie Dixon at Alresford and Jo Goddard at Bishops Waltham for their invaluable advice and huge support throughout. I cannot thank them both enough!
Melanie · 16 May 2023 · Charters Winchester
Agent replied · 29 July 2023
Hi Melanie, thank you for this review, both Jo and Charlie will be delighted.
★★★★★ 5/5
TrustpilotFirst time buyer
charters have been very helpful and efficient throughout the whole process of the purchasing of my first property. from the start it was clear that everyone involved were very professional. any queries i had were quickly responded too. very good service throughout , i am glad i had such support throughout. many thanks to Erikson, Jo and David for everything they have done couldn’t recommend better people to help with the process.
Jack · 16 May 2023 · Charters Winchester
Agent replied · 29 July 2023
Thank you Jack, for taking your time to review the service received.
★★★★★ 5/5
TrustpilotDaniel Newman Is The Best!
Romsey Charters Estate AgentsWe have been a customer of Charters Estate Agents for the last 7 months and our experience with them has been amazing, especially Daniel Newman. He has been so great and supportive when helping us find the right and best house for us. He was very detailed and descriptive when explaining the properties that we viewed with him. He helped us view quite a few properties until eventually he found the perfect property for us! He is one of the best estate agents that we have met! From Mr Mohammad & Mrs S BibiRomsey Charters
Mohammad · 16 May 2023 · Charters Winchester
Agent replied · 29 July 2023
Thank you so much Mr Mohammad and Mrs S Bibi! Daniel will be ever so pleased with this feedback.
★★★★★ 5/5
TrustpilotI rate them as a Top Class company.
Charters were the agents for the property I have just rented. From the outset it was clear that they were very professional and the experience just improved as the process proceeded. All of the staff I was involved were exceedingly helpful and efficient. What could have been a difficult process was just made all the more pleasant as it progressed. I would rate them as a top class agency who seemed to be determined to ensure I had an enjoyable experience.Thank you so much to the entire team.Bill
Bill · 16 May 2023 · Charters Winchester
Agent replied · 29 July 2023
Hi Bill, we are so happy to hear you had a great experience with us! Thank you for the review.
★★★★★ 5/5
TrustpilotI just had a viewing leading by them…
I just had a viewing leading by them and was a lovely experience. Ella Burnet has been very supportive and helpful since the first time I contacted them.
Monica · 16 May 2023 · Charters Winchester
Agent replied · 29 July 2023
Thank you so much Monica, it is much appreciated.
★★★★★ 4/5
TrustpilotPurchased our first house using…
Purchased our first house using Charters Park gate. Everything went well and they where very professional and responsive but what stood out was the lady in the sales progression department called Jo. She was so relaxed, pleasant and informative that she made the process so much more stress free.
Trevor · 12 May 2023 · Charters Winchester
Agent replied · 29 July 2023
This is amazing to hear. Thank you for taking your time to review the service received.
★★★★★ 5/5
TrustpilotGenuine Individual Service
Cameron looked after me throughout my property search. He made sure he understood my criteria and kept in touch when new properties came up. During viewings he was friendly and knowledgeable. I dealt with several estate agents throughout my search and you could definitely tell the difference between Charters and other competitors.
Alice · 12 May 2023 · Charters Winchester
Agent replied · 29 July 2023
Thank you Alice, for leaving this review. Cameron will be delighted with this.
★★★★★ 5/5
TrustpilotGreat experience looking for rentals
My wife and I were looking to relocate to Winchester, and Charters had the most rental properties of all the agents we worked with. Sarah from the Winchester office was incredibly helpful and showed us a lot of properties. She seemed honest, and not pushy (which is a lot more than we can say for other agents we met with in Winchester), and we were actually a little disappointed that the property we eventually found was not listed through Charters. We would have liked to have used Sarah for the whole process. I’d definitely recommended them, and will be back to Charters when we eventually want to buy.
Robert · 12 May 2023 · Charters Winchester
Agent replied · 29 July 2023
Thank you for the review Robert! Have a great day.
★★★★★ 5/5
TrustpilotWe made it!
Me and a friend were looking for a place to rent in Southampton and after what felt like forever we were finaly able to find a wonderful flat thaks to Charters.I want tho thank personaly to Ella Burnet, the agent that helped us, for being so friendly and professional, truly a breath of fresh air.
Pedro · 11 May 2023 · Charters Winchester
Agent replied · 29 July 2023
Thank you so much for the review Pedro, it is much appreciated.
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