Trusted Agent profile · Hampshire and Surrey

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Charters estate agents in Winchester, Farnham, Chandlers Ford and 2 more

4.9

★★★★★ Excellent

4,164 reviews across 6 offices and 4 platforms

www.chartersestateagents.co.uk

Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,164 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.8 / 5

1,304

Reviews on Google

All 6 offices

Facebook logo

3.5 / 5

8

Reviews on Facebook

All 6 offices

Trustpilot logo

1,902

Reviews on Trustpilot

All 6 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Charters's six offices, most reviewed first. Each has its own page.

Latest reviews from every Charters office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Thank you Elle and Jo

We have dealt with a few estate agents during the process of buying our house and Charters are definitely up there as the best we have dealt with. Great customer service and advice from Elle McCrindle when going through the offer and negotiation phase and Jo Goddard especially has been fantastic getting us to exchange and completion. Its made what can be a stressful process a lot easier. Thanks team.

CH84 · 24 May 2023 · Charters Winchester

Agent replied · 29 July 2023

Thank you so much for the review. The team will be greatly pleased with this!

5/5

Trustpilot

Great to have appointed Charter for my…

Great to have appointed Charter for my property rental. Special thanks for Sarah Bainbridge’s professional support. She is very kind, responsible, accommodating and always responsive. I can say she’s the best agent I have ever met.

Kit · 24 May 2023 · Charters Winchester

Agent replied · 29 July 2023

Kit, thank you for the feedback, really appreciates this.

5/5

Trustpilot

Excellent Service from Sam

Dear Sir/Madam,I have been working with Sam (Samuel Scott) who has been assisting me with some small upgrades/repairs that need to be carried out on my property in the UK.I have to say that dealing with Sam has been an exceptionally pleasant experience. Not only is Sam obviously focused on, and understanding of, my needs, he also is admirably polite and courteous to work with.Given that exceptional service is one of the key deliverables at Charters Estate Agents, then I can say without any reservation whatsoever that Sam is a perfect example of a property manager that will assist your company in maintaining that accolade.With my warmest regards,John

John · 24 May 2023 · Charters Winchester

Agent replied · 29 July 2023

Hello John, thank you for taking the time review our service received. Samuel will be so pleased with the feedback.

4/5

Trustpilot

Stephen Henry you are a star!

Stephen Henry was a massive help. His guidance, understanding and expertise helped through he conveyancing side of our purchase. He always kept us updated and dealt with our questions and requests quickly and efficiently. I cannot fault his passion and drive. Thank you Stephen.

Tim · 24 May 2023 · Charters Winchester

Agent replied · 29 July 2023

Hi Tim, thank you for reviewing the service received. Stephen will be delighted with this feedback.

5/5

Trustpilot

From a buyers perspective

From a buyers perspective, Charters were excellent once my offer was accepted, with the excellent Jo Goddard assigned to the sale process. Jo was brilliant to communicate with, she was friendly, helpful, pragmatic, always easy to contact and prompt to return calls and she really helped keep things moving between the various agents and solicitors and buyers and sellers. She was a standout part of the stressful process of buying and selling houses!

S · 24 May 2023 · Charters Winchester

Agent replied · 29 July 2023

Thank you so much! Jo will be ever so pleased with this feedback.

5/5

Trustpilot

Excellent

Giovanna has always been excellent to deal with, and has responded promptly and efficiently to any issues to that have arisen, including resolving a recent drainage issue.

Kris · 23 May 2023 · Charters Winchester

Agent replied · 29 July 2023

Hi Kris, thank you for this review, Giovanna will be delighted!

5/5

Trustpilot

Very efficient, fast and professional service

Very efficient service, from meeting Charters to completing the brochure, professional team who are committed to the customer. Within one day, two relevant viewings were arranged. Nicole in the marketing team is exceptional, nothing too much trouble, quick to reply and worked with us to create an amazing advert and brochure. Thank you Nicole, Jasper, Nathan, Lewis and Charters!

Sue · 23 May 2023 · Charters Winchester

Agent replied · 29 July 2023

Hi Sue, thank you for the wonderful review, it is greatly appreciated.

5/5

Trustpilot

We found our perfect home through…

We found our perfect home through Charters :) The process ended up being quite stressful due to various factors in the chain, but Jo Goddard at Charters kept us well informed throughout and pushed things to a happy conclusion when it felt like all was lost. Thank you!

Laura · 23 May 2023 · Charters Winchester

Agent replied · 29 July 2023

Thank you Laura for leaving this review. Jo will be delighted with this feedback. Wishing you all the best in your new home.

5/5

Trustpilot

Beyond brilliant

Edward at the Alton branch couldn't do enough to help with my sale.I can't imagine a more supportive, communicative and friendly agent to have in your corner. My sale was complex, and sadly fell through, but Edward could not have done more to help - speaking with everyone in his network to solve questions both solicitors couldn't find answers to. He fought hard for me, and my buyer, and whilst we lost this one, as soon as I have my lease extension I'll be back for his help. Having worked in the property industry for many years, he's managed to really impress with his attitude and approach to customer service. Everyone at Alton Charters has been really friendly through the whole process - a great team to have by your side in what can often be a stressful and emotional time.

Vicky · 23 May 2023 · Charters Winchester

Agent replied · 29 July 2023

Thank you Vicky, for taking your time to review the service received. We hope to see again soon.

5/5

Trustpilot

Just wanted to say a huge thank you to…

Just wanted to say a huge thank you to Ella! She’s one of the best estate agents I’ve ever used and couldn’t do enough for me! - AS

Alex · 23 May 2023 · Charters Winchester

Agent replied · 29 July 2023

Thank you Alex, for the amazing review! Ella will be so pleased with the feedback.

5/5

Trustpilot

Very responsive and sort out any issues swiftly

Very responsive and sort out any issues swiftly. Lily Moores was always my point of contact and has been extremely helpful at all times. I definitely recommend them.

Mina · 22 May 2023 · Charters Winchester

Agent replied · 29 July 2023

Hi Mina, thank you so much for the feedback, it is much appreciated.

5/5

Trustpilot

The management team at Charters…Stress free move

The management team at Charters provided me with a first class service. They assisted me every step of the way with the process from helping me find a property to arranging the changing of my utilities from one property to the other taking away the stresses of moving.I would recommend Charters to anyone who is looking to move house and would like a stress free experience. Des

Des · 22 May 2023 · Charters Winchester

Agent replied · 29 July 2023

Hi Des, thank you for the review, it is greatly appreciated.

5/5

Trustpilot

Above and beyond. Would recommend

Sarah Bainbridge helped us to find a beautiful flat. She was very friendly, knowledgeable and communicative. Sarah and her colleagues were very efficient, even when helping us outside of working hours and on the weekend. Overall, a great experience and highly recommend Charters.

Richard · 18 May 2023 · Charters Winchester

Agent replied · 29 July 2023

Hi Richard, thank you so much for reviewing the service received. Sarah will be delighted with this.

5/5

Trustpilot

I use them for managing a couple of…

I use them for managing a couple of rentals in Southampton, I’ve found their staff to be very professional and communication for the most part acceptable.

Mr · 18 May 2023 · Charters Winchester

Agent replied · 19 June 2024

Thank you for leaving this review! The team will be so pleased to hear this.

5/5

Trustpilot

Thomas at Charters was professional and efficient

Thomas was punctual, polite, honest, knowledgeable and went beyond the call of duty to answer all my questions. Having never rented in Britain before there were lots of questions. He was very efficient and professional with all the paperwork. I would recommend Charters to anyone.

Charly · 17 May 2023 · Charters Winchester

Agent replied · 29 July 2023

Hi Charly, thank you for the feedback, really appreciates this.

5/5

Trustpilot

Charters have been efficient and…

Charters have been efficient and friendly throughout. May I take this opportunity to thank Charlie Dixon at Alresford and Jo Goddard at Bishops Waltham for their invaluable advice and huge support throughout. I cannot thank them both enough!

Melanie · 16 May 2023 · Charters Winchester

Agent replied · 29 July 2023

Hi Melanie, thank you for this review, both Jo and Charlie will be delighted.

5/5

Trustpilot

First time buyer

charters have been very helpful and efficient throughout the whole process of the purchasing of my first property. from the start it was clear that everyone involved were very professional. any queries i had were quickly responded too. very good service throughout , i am glad i had such support throughout. many thanks to Erikson, Jo and David for everything they have done couldn’t recommend better people to help with the process.

Jack · 16 May 2023 · Charters Winchester

Agent replied · 29 July 2023

Thank you Jack, for taking your time to review the service received.

5/5

Trustpilot

Daniel Newman Is The Best!

Romsey Charters Estate AgentsWe have been a customer of Charters Estate Agents for the last 7 months and our experience with them has been amazing, especially Daniel Newman. He has been so great and supportive when helping us find the right and best house for us. He was very detailed and descriptive when explaining the properties that we viewed with him. He helped us view quite a few properties until eventually he found the perfect property for us! He is one of the best estate agents that we have met! From Mr Mohammad & Mrs S BibiRomsey Charters

Mohammad · 16 May 2023 · Charters Winchester

Agent replied · 29 July 2023

Thank you so much Mr Mohammad and Mrs S Bibi! Daniel will be ever so pleased with this feedback.

5/5

Trustpilot

I rate them as a Top Class company.

Charters were the agents for the property I have just rented. From the outset it was clear that they were very professional and the experience just improved as the process proceeded. All of the staff I was involved were exceedingly helpful and efficient. What could have been a difficult process was just made all the more pleasant as it progressed. I would rate them as a top class agency who seemed to be determined to ensure I had an enjoyable experience.Thank you so much to the entire team.Bill

Bill · 16 May 2023 · Charters Winchester

Agent replied · 29 July 2023

Hi Bill, we are so happy to hear you had a great experience with us! Thank you for the review.

5/5

Trustpilot

I just had a viewing leading by them…

I just had a viewing leading by them and was a lovely experience. Ella Burnet has been very supportive and helpful since the first time I contacted them.

Monica · 16 May 2023 · Charters Winchester

Agent replied · 29 July 2023

Thank you so much Monica, it is much appreciated.

4/5

Trustpilot

Purchased our first house using…

Purchased our first house using Charters Park gate. Everything went well and they where very professional and responsive but what stood out was the lady in the sales progression department called Jo. She was so relaxed, pleasant and informative that she made the process so much more stress free.

Trevor · 12 May 2023 · Charters Winchester

Agent replied · 29 July 2023

This is amazing to hear. Thank you for taking your time to review the service received.

5/5

Trustpilot

Genuine Individual Service

Cameron looked after me throughout my property search. He made sure he understood my criteria and kept in touch when new properties came up. During viewings he was friendly and knowledgeable. I dealt with several estate agents throughout my search and you could definitely tell the difference between Charters and other competitors.

Alice · 12 May 2023 · Charters Winchester

Agent replied · 29 July 2023

Thank you Alice, for leaving this review. Cameron will be delighted with this.

5/5

Trustpilot

Great experience looking for rentals

My wife and I were looking to relocate to Winchester, and Charters had the most rental properties of all the agents we worked with. Sarah from the Winchester office was incredibly helpful and showed us a lot of properties. She seemed honest, and not pushy (which is a lot more than we can say for other agents we met with in Winchester), and we were actually a little disappointed that the property we eventually found was not listed through Charters. We would have liked to have used Sarah for the whole process. I’d definitely recommended them, and will be back to Charters when we eventually want to buy.

Robert · 12 May 2023 · Charters Winchester

Agent replied · 29 July 2023

Thank you for the review Robert! Have a great day.

5/5

Trustpilot

We made it!

Me and a friend were looking for a place to rent in Southampton and after what felt like forever we were finaly able to find a wonderful flat thaks to Charters.I want tho thank personaly to Ella Burnet, the agent that helped us, for being so friendly and professional, truly a breath of fresh air.

Pedro · 11 May 2023 · Charters Winchester

Agent replied · 29 July 2023

Thank you so much for the review Pedro, it is much appreciated.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Charters is among The Negotiator Awards 2025 winners.

Negotiator Awards winners in seven years, the group and its branches: 2017, 2018, 2019, 2021, 2022, 2024, 2025.

Negotiator Awards by year, 2017 to 2024

Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.

EA Masters

Charters is among EA Masters 2026 winners.

EA Masters winners in two years, the group and its branches: 2020, 2026.

EA Masters by year, 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Charters

Which Charters office has the most reviews?

Winchester has the most, with 2,888 reviews rated 4.9 out of 5, followed by Farnham with 333.

Where are the Charters offices?

The six Charters offices, by town:

  • | Head Office: 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Alresford: The Old Post Office, 17 West Street, Alresford, Hampshire, SO24 9AB
  • Alton: Julius Caesar House, 66 High Street, Alton, Hampshire, GU34 1ET
  • Chandlers Ford (13 Oakmount Road): 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Farnham: 40 Downing Street, Farnham, Surrey, GU9 7PH
  • Winchester: 2 Jewry Street, Winchester, Hampshire, SO23 8RZ
What do sellers say about Charters?

263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."

What do buyers say about Charters?

382 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."

What do landlords say about Charters?

56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."

What do tenants say about Charters?

100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."

Has Charters won any awards?

Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.

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