5/5
Very open and friendly agents
Ellsa is a very open and friendly agent. It was nice to get a proper property viewing and immediate response to any requests.
Agent replied · 29 July 2023
Thank you for the review Angelina.

Trusted Agent profile · Hampshire and Surrey
Verified
★★★★★
4,164 reviews across 6 offices and 4 platforms
Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,164 reviews on four platforms, rated 4.9 out of 5 overall.
1,304
Reviews on Google
All 6 offices
8
Reviews on Facebook
All 6 offices
1,902
Reviews on Trustpilot
All 6 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ...Read all 263 from sellers
Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ...Read all 382 from buyers
Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ...Read all 56 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 100 from tenants
Charters's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Very open and friendly agents
Ellsa is a very open and friendly agent. It was nice to get a proper property viewing and immediate response to any requests.
Thank you for the review Angelina.
5/5
So fast and extremely efficient!
My friends and I got in touch with Charters a week ago in regards to renting a property, Sarah Bainbridge (Lettings Negotiator) was able to provide a viewing that same day! As soon as we saw the property, we knew we wanted it, and Sarah was so friendly, clear and communicative with us in terms of starting the application process. She even sent us an email to get the ball rolling as we were leaving the building.We were determined to get things sorted as soon as possible (though with no pressure put on staff), and got straight to it. Sarah and her colleague, Martha O'Sullivan (Pre-Tenancy Manager) have both been so quick to respond and have been so immensely effective at helping us through the application/referencing/documenting process. Again it has been one week since we viewed the property, we are currently awaiting reference approval amd are set to move in the next couple of weeks.I cannot recommend Charters enough and am extremely happy (and fortunate) to have had their help.
Hi Abraham. Thank you for taking your time to review our services, this is great to hear.
5/5
I specifically wanted to share my experience dealing with Cameron Broom.
I specifically wanted to share my recent experience with Cameron Broom at Charters. We recently purchased a house and as everyone knows it's a very stressful time especially when entering into tight negotiations. Cameron was great and from the first conversation made me feel comfortable, talking to me like a human without the typical estate agent jargon, made it all a lot less painful. I would certainly recommend him to do business with.
Thank you for the kind words, Cameron will be so pleased with the feedback.
5/5
The only agents I would use
Charters are the only agents I would use. I own a small one bedroom flat in Winchester which has been let via Charters since I have owned it, and they never fail to disappoint- with the most recent tenancy they managed to get £100 pcm over the asking price, and several further offers at the asking price- I don’t know how they managed this! Gary and his team are true experts and the whole team are very professional. Would always recommend Charters.
Hi Katherine, your review is greatly appreciated. Gary and the team will be so pleased with this.
5/5
Great friendly experience with…
Great friendly experience with Charters. Thanks to Stephen Henry especially for keeping me in the loop, fantastic!
Thank you so much for the reivew. Have a great day!
5/5
Thanks to the team at Charters Park Gate
Thanks to the team at Charters, Park Gate for supporting us in selling and purchasing a house during the first half of this year, great local knowledge, friendly staff and excellent communication throughout. Particular shout out to Toby (valuation and viewings), Erikson (responsive and patient with calls and viewings), Jo (managing the sale / purchase once all in progress) and David (prompt, plain-english mortgage advice)
Thanks for reviewing the service received. We are so pleased to hear you had a great experience.
5/5
Just put our property on the market…
Just put our property on the market with Charters, and they have been great to work with so far. Kevin, Phil and Nicole have all been very clear, friendly, communicative and efficient, and the whole process has been very streamlined.
Hi, thank you so much for the feedback, it is much appreciated.
5/5
QUICK RESULTS, GOOD COMMS...
Our sale must have been one of the quickest, thanks to Jo Goddard and the team at Charters in Park Gate - less than a week on the market until a sale..! Excellent (and regular) comms and updates throughout. Recommended..!
Thanks David for this review! Jo and the Park Gate team will be so pleased.
5/5
Professional service
Thankyou to everyone at Charters who helped us move house. From start to finish we were kept up to date in a professional manner. Big thankyou to Jo who kept pushing everything through to get us completed on time. Having Jo there liaising with everyone and keeping us up to date was so helpful throughout the process! She defiantly put me at ease several times. Would highly recommend Charters.
Hi! Thank you for taking your time to review our services, this is great to hear.
5/5
Charters letting support team
Hi Team,Good professional approach from Charters letting support team, helped us in finding a two bhk property for rent soo quickly!!. They updated the progress on each phase while processing our offer. Over all i am 100% satisfied with they approach and support they have provided to us...Hi Carolyn, Thanks for your support. Myself and my wife very much appreciate your swift response and support. Thank you soo much once again...! It helped us lot..
Thank you so much for the review, it is much appreciated.
5/5
Excellent costumer service !
From the moment we walked into Charters Southampton office, we were genuinely impressed about the costumer service we received from Ella as she was leaving the building she kindly redirected us to someone that could help us! We were immediately directed to a property that met our requirements, very efficient! Laura & Steve
Hi Laura and Steve! Thank you for the kind words, Ella will be so pleased with the feedback.
5/5
Sale competently handled by estate agent
It’s a VERY LONG TIME since we had sold a house. We invited two local estate agents to visit and discuss the sale of our house.One of them was Andy from Charters in Bishops Waltham. He was very positive about our house. He did not try to give an aggressive sales pitch, but was quite positive about the sale.The house sold quickly and proceeded to exchange and then completion over the next few months. Unfortunately the house sale process is very frustrating and nerve racking. During that time, Gemma of the sales progress team was very helpful communicating between us, the buyers and solicitors.
Thank you George for taking your time to review the service received.
5/5
Nathan looked after us very well
Nathan looked after us very well. He got in touch with us as soon as new properties came to market and answered all of our questions during viewings and followed up efficiently.
Thank you for the review! Nathan will be so pleased with the feedback.
5/5
Highly recommend Charters to anyone who…
Highly recommend Charters to anyone who are looking for the property!Good taste of properties; very patient and gentle to client.(Ella Burnet, always reply me fast, very efficient! Carolyn, very kind to me during the viewing. If the manager could see the comment, please pay more bonus to these two reliable staffs!)And NEVER go to Morris Dibben. the most irresponsible and lazy agency I have ever meet. Really awful experience.Hope Charters can be more and more thriving
Thank you so much for the review, both Ella and Carolyn will be delighted. We really appreciate the recommendation.
5/5
Excellent service from Charters
Excellent service from Charters. Good communication throughout from putting the house on the market to the exchange. Good advice on pricing and altogether a very professional team in the office in Bishops Waltham and the follow up once the offer was accepted by us. We would highly recommend.
Penelope, thank you so much for the review. The Bishops Waltham team will be greatly pleased with this!
5/5
The best
We made the mistake of using SBK estate agents initially. Within 7 weeks we had 6 viewings however, the shining light was charters. We moved to them and had 6 viewings in just 10 days. One of which was an offer and sale. It pays to go with a reputable company such as charters. Don’t hesitate! Big thanks to the staff. Ollie and Ed were professional, friendly and attentive. Thanks to all
Ryan, thank you for this review, both Ollie and Ed will be delighted with this feedback.
5/5
Just exchanged on our sale today after…
Just exchanged on our sale today after a fairly protracted process but always felt that Jo Goddard and Mark Dryhurst from Charters were looking after our interests. Thanks to all for your efforts!
Thank you Phil for taking your time to review the service received.
5/5
Ella Burnet…
I've been mainly spoken to Ella Burnet from the Southampton rental section. She was very kind, caring to my situation. Always called me when she said she would, work permitting. A delightful lady and congratulated me when I was successful.
Hi Claire, thank you so much for the feedback, it is much appreciated.
5/5
Amazing job
Amazing job, from my agency contact Nicola Jeffrey, a very professional job, and even before I expected. Aso same quality from the trade. So, thank you!!!!!!1st yo Nicola Jeffrey (my first contact point)2nd The landlord 3rd The trade. Súper job!!!
Hi Pablo, thank you so much. Nicola will be delighted with this.
5/5
Charters as a buyer
We have just bought a property where Charters were the agent. Really helpful throughout. During the conveyancing process Stephen Henry kept us really well updated and always got back to us on any queries. Thank you!
Hi Laura, thank you so much for the review.
5/5
Excellent Service Levels
I would like to put on record my appreciation of the excellent work that Gemma has done over the past two months to effect exchange. Gemma has consistently been the source of valuable conveyancing information, of which she is highly knowledgeable, as well as maintaining excellent contact with all parties throughout the process. I have found this invaluable.I have also found Gemma to be very professional & positive in her communication. In précis, the function that Gemma performs & the way in which she performs it is a credit to Charters. Finally, I would also like to thank both your sales team & you personally for the way that you both marketed & quickly arranged for high quality viewings. I have had a number of experiences of Estate Agents over the years and am safe in the knowledge that Charters has been, by far, the best positive experience.
Hi Paul, your review is greatly appreciated. Gemma and the team will be so pleased with this.
5/5
Sarah from Charters was really helpful…
Sarah from Charters was really helpful and very prompt with replying to our enquiries! Great service.
Thank you Libby, for the amazing review!
5/5
Charters in Southampton made looking…
Charters in Southampton made looking for a flat less stressful. Ella Burnet was very approachable and answered all queries that I had about the properties. She made the process a lot easier, kept me informed at each stage and swiftly got my documents ready to be signed. The agents are also all easily accessible on the phone and follow up with any queries or problems.
Hi Nina, thank you for taking your time to review our services.
5/5
Amazing customer service
Amazing customer service, especially from Sarah Bainbridge, who was an amazing help through the whole process of finding a flat! I am very thankful for all of Sarah’s help, as this was my first time finding a flat to rent on my own, she made the process brilliant!
Thank you for the feedback, really appreciate this.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Charters is among The Negotiator Awards 2025 winners.
Negotiator Awards winners in seven years, the group and its branches: 2017, 2018, 2019, 2021, 2022, 2024, 2025.
Negotiator Awards by year, 2017 to 20242024 1 Gold, 3 Bronze and 1 Highly Commended The Negotiator Awards 2024 winners
2023 1 Highly Commended The Negotiator Awards 2023 winners
2022 1 Silver and 1 Bronze The Negotiator Awards 2022 winners
2021 1 Silver The Negotiator Awards 2021 winners
2019 1 Gold The Negotiator Awards 2019 winners
2018 2 Gold and 1 Silver The Negotiator Awards 2018 winners
2017 1 Gold and 2 Bronze The Negotiator Awards 2017 winners
Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.

Charters is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Winchester has the most, with 2,888 reviews rated 4.9 out of 5, followed by Farnham with 333.
The six Charters offices, by town:
263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."
382 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."
56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."
100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.