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Charters estate agents in Winchester, Farnham, Chandlers Ford and 2 more

4.9

★★★★★ Excellent

4,164 reviews across 6 offices and 4 platforms

www.chartersestateagents.co.uk

Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,164 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.8 / 5

1,304

Reviews on Google

All 6 offices

Facebook logo

3.5 / 5

8

Reviews on Facebook

All 6 offices

Trustpilot logo

1,902

Reviews on Trustpilot

All 6 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Charters's six offices, most reviewed first. Each has its own page.

Latest reviews from every Charters office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Very open and friendly agents

Ellsa is a very open and friendly agent. It was nice to get a proper property viewing and immediate response to any requests.

Angelina · 23 June 2023 · Charters Winchester

Agent replied · 29 July 2023

Thank you for the review Angelina.

5/5

Trustpilot

So fast and extremely efficient!

My friends and I got in touch with Charters a week ago in regards to renting a property, Sarah Bainbridge (Lettings Negotiator) was able to provide a viewing that same day! As soon as we saw the property, we knew we wanted it, and Sarah was so friendly, clear and communicative with us in terms of starting the application process. She even sent us an email to get the ball rolling as we were leaving the building.We were determined to get things sorted as soon as possible (though with no pressure put on staff), and got straight to it. Sarah and her colleague, Martha O'Sullivan (Pre-Tenancy Manager) have both been so quick to respond and have been so immensely effective at helping us through the application/referencing/documenting process. Again it has been one week since we viewed the property, we are currently awaiting reference approval amd are set to move in the next couple of weeks.I cannot recommend Charters enough and am extremely happy (and fortunate) to have had their help.

Abraham · 23 June 2023 · Charters Winchester

Agent replied · 29 July 2023

Hi Abraham. Thank you for taking your time to review our services, this is great to hear.

5/5

Trustpilot

I specifically wanted to share my experience dealing with Cameron Broom.

I specifically wanted to share my recent experience with Cameron Broom at Charters. We recently purchased a house and as everyone knows it's a very stressful time especially when entering into tight negotiations. Cameron was great and from the first conversation made me feel comfortable, talking to me like a human without the typical estate agent jargon, made it all a lot less painful. I would certainly recommend him to do business with.

Mr · 22 June 2023 · Charters Winchester

Agent replied · 29 July 2023

Thank you for the kind words, Cameron will be so pleased with the feedback.

5/5

Trustpilot

The only agents I would use

Charters are the only agents I would use. I own a small one bedroom flat in Winchester which has been let via Charters since I have owned it, and they never fail to disappoint- with the most recent tenancy they managed to get £100 pcm over the asking price, and several further offers at the asking price- I don’t know how they managed this! Gary and his team are true experts and the whole team are very professional. Would always recommend Charters.

Katherine · 22 June 2023 · Charters Winchester

Agent replied · 29 July 2023

Hi Katherine, your review is greatly appreciated. Gary and the team will be so pleased with this.

5/5

Trustpilot

Great friendly experience with…

Great friendly experience with Charters. Thanks to Stephen Henry especially for keeping me in the loop, fantastic!

Mrs · 20 June 2023 · Charters Winchester

Agent replied · 29 July 2023

Thank you so much for the reivew. Have a great day!

5/5

Trustpilot

Thanks to the team at Charters Park Gate

Thanks to the team at Charters, Park Gate for supporting us in selling and purchasing a house during the first half of this year, great local knowledge, friendly staff and excellent communication throughout. Particular shout out to Toby (valuation and viewings), Erikson (responsive and patient with calls and viewings), Jo (managing the sale / purchase once all in progress) and David (prompt, plain-english mortgage advice)

Kj · 20 June 2023 · Charters Winchester

Agent replied · 29 July 2023

Thanks for reviewing the service received. We are so pleased to hear you had a great experience.

5/5

Trustpilot

Just put our property on the market…

Just put our property on the market with Charters, and they have been great to work with so far. Kevin, Phil and Nicole have all been very clear, friendly, communicative and efficient, and the whole process has been very streamlined.

Dr · 19 June 2023 · Charters Winchester

Agent replied · 29 July 2023

Hi, thank you so much for the feedback, it is much appreciated.

5/5

Trustpilot

QUICK RESULTS, GOOD COMMS...

Our sale must have been one of the quickest, thanks to Jo Goddard and the team at Charters in Park Gate - less than a week on the market until a sale..! Excellent (and regular) comms and updates throughout. Recommended..!

David · 19 June 2023 · Charters Winchester

Agent replied · 29 July 2023

Thanks David for this review! Jo and the Park Gate team will be so pleased.

5/5

Trustpilot

Professional service

Thankyou to everyone at Charters who helped us move house. From start to finish we were kept up to date in a professional manner. Big thankyou to Jo who kept pushing everything through to get us completed on time. Having Jo there liaising with everyone and keeping us up to date was so helpful throughout the process! She defiantly put me at ease several times. Would highly recommend Charters.

Perry · 19 June 2023 · Charters Winchester

Agent replied · 29 July 2023

Hi! Thank you for taking your time to review our services, this is great to hear.

5/5

Trustpilot

Charters letting support team

Hi Team,Good professional approach from Charters letting support team, helped us in finding a two bhk property for rent soo quickly!!. They updated the progress on each phase while processing our offer. Over all i am 100% satisfied with they approach and support they have provided to us...Hi Carolyn, Thanks for your support. Myself and my wife very much appreciate your swift response and support. Thank you soo much once again...! It helped us lot..

Vijay · 17 June 2023 · Charters Winchester

Agent replied · 29 July 2023

Thank you so much for the review, it is much appreciated.

5/5

Trustpilot

Excellent costumer service !

From the moment we walked into Charters Southampton office, we were genuinely impressed about the costumer service we received from Ella as she was leaving the building she kindly redirected us to someone that could help us! We were immediately directed to a property that met our requirements, very efficient! Laura & Steve

Laura · 16 June 2023 · Charters Winchester

Agent replied · 29 July 2023

Hi Laura and Steve! Thank you for the kind words, Ella will be so pleased with the feedback.

5/5

Trustpilot

Sale competently handled by estate agent

It’s a VERY LONG TIME since we had sold a house. We invited two local estate agents to visit and discuss the sale of our house.One of them was Andy from Charters in Bishops Waltham. He was very positive about our house. He did not try to give an aggressive sales pitch, but was quite positive about the sale.The house sold quickly and proceeded to exchange and then completion over the next few months. Unfortunately the house sale process is very frustrating and nerve racking. During that time, Gemma of the sales progress team was very helpful communicating between us, the buyers and solicitors.

George · 16 June 2023 · Charters Winchester

Agent replied · 29 July 2023

Thank you George for taking your time to review the service received.

5/5

Trustpilot

Nathan looked after us very well

Nathan looked after us very well. He got in touch with us as soon as new properties came to market and answered all of our questions during viewings and followed up efficiently.

Eliza · 16 June 2023 · Charters Winchester

Agent replied · 29 July 2023

Thank you for the review! Nathan will be so pleased with the feedback.

5/5

Trustpilot

Highly recommend Charters to anyone who…

Highly recommend Charters to anyone who are looking for the property!Good taste of properties; very patient and gentle to client.(Ella Burnet, always reply me fast, very efficient! Carolyn, very kind to me during the viewing. If the manager could see the comment, please pay more bonus to these two reliable staffs!)And NEVER go to Morris Dibben. the most irresponsible and lazy agency I have ever meet. Really awful experience.Hope Charters can be more and more thriving

Dengfeng · 14 June 2023 · Charters Winchester

Agent replied · 29 July 2023

Thank you so much for the review, both Ella and Carolyn will be delighted. We really appreciate the recommendation.

5/5

Trustpilot

Excellent service from Charters

Excellent service from Charters. Good communication throughout from putting the house on the market to the exchange. Good advice on pricing and altogether a very professional team in the office in Bishops Waltham and the follow up once the offer was accepted by us. We would highly recommend.

Penelope · 14 June 2023 · Charters Winchester

Agent replied · 29 July 2023

Penelope, thank you so much for the review. The Bishops Waltham team will be greatly pleased with this!

5/5

Trustpilot

The best

We made the mistake of using SBK estate agents initially. Within 7 weeks we had 6 viewings however, the shining light was charters. We moved to them and had 6 viewings in just 10 days. One of which was an offer and sale. It pays to go with a reputable company such as charters. Don’t hesitate! Big thanks to the staff. Ollie and Ed were professional, friendly and attentive. Thanks to all

Ryan · 14 June 2023 · Charters Winchester

Agent replied · 29 July 2023

Ryan, thank you for this review, both Ollie and Ed will be delighted with this feedback.

5/5

Trustpilot

Just exchanged on our sale today after…

Just exchanged on our sale today after a fairly protracted process but always felt that Jo Goddard and Mark Dryhurst from Charters were looking after our interests. Thanks to all for your efforts!

Phil · 13 June 2023 · Charters Winchester

Agent replied · 29 July 2023

Thank you Phil for taking your time to review the service received.

5/5

Trustpilot

Ella Burnet…

I've been mainly spoken to Ella Burnet from the Southampton rental section. She was very kind, caring to my situation. Always called me when she said she would, work permitting. A delightful lady and congratulated me when I was successful.

Claire · 13 June 2023 · Charters Winchester

Agent replied · 29 July 2023

Hi Claire, thank you so much for the feedback, it is much appreciated.

5/5

Trustpilot

Amazing job

Amazing job, from my agency contact Nicola Jeffrey, a very professional job, and even before I expected. Aso same quality from the trade. So, thank you!!!!!!1st yo Nicola Jeffrey (my first contact point)2nd The landlord 3rd The trade. Súper job!!!

PABLO · 12 June 2023 · Charters Winchester

Agent replied · 29 July 2023

Hi Pablo, thank you so much. Nicola will be delighted with this.

5/5

Trustpilot

Charters as a buyer

We have just bought a property where Charters were the agent. Really helpful throughout. During the conveyancing process Stephen Henry kept us really well updated and always got back to us on any queries. Thank you!

Laura · 12 June 2023 · Charters Winchester

Agent replied · 29 July 2023

Hi Laura, thank you so much for the review.

5/5

Trustpilot

Excellent Service Levels

I would like to put on record my appreciation of the excellent work that Gemma has done over the past two months to effect exchange. Gemma has consistently been the source of valuable conveyancing information, of which she is highly knowledgeable, as well as maintaining excellent contact with all parties throughout the process. I have found this invaluable.I have also found Gemma to be very professional & positive in her communication. In précis, the function that Gemma performs & the way in which she performs it is a credit to Charters. Finally, I would also like to thank both your sales team & you personally for the way that you both marketed & quickly arranged for high quality viewings. I have had a number of experiences of Estate Agents over the years and am safe in the knowledge that Charters has been, by far, the best positive experience.

Paul · 12 June 2023 · Charters Winchester

Agent replied · 29 July 2023

Hi Paul, your review is greatly appreciated. Gemma and the team will be so pleased with this.

5/5

Trustpilot

Sarah from Charters was really helpful…

Sarah from Charters was really helpful and very prompt with replying to our enquiries! Great service.

Libby · 11 June 2023 · Charters Winchester

Agent replied · 29 July 2023

Thank you Libby, for the amazing review!

5/5

Trustpilot

Charters in Southampton made looking…

Charters in Southampton made looking for a flat less stressful. Ella Burnet was very approachable and answered all queries that I had about the properties. She made the process a lot easier, kept me informed at each stage and swiftly got my documents ready to be signed. The agents are also all easily accessible on the phone and follow up with any queries or problems.

Nina · 10 June 2023 · Charters Winchester

Agent replied · 29 July 2023

Hi Nina, thank you for taking your time to review our services.

5/5

Trustpilot

Amazing customer service

Amazing customer service, especially from Sarah Bainbridge, who was an amazing help through the whole process of finding a flat! I am very thankful for all of Sarah’s help, as this was my first time finding a flat to rent on my own, she made the process brilliant!

Finn · 10 June 2023 · Charters Winchester

Agent replied · 29 July 2023

Thank you for the feedback, really appreciate this.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Charters is among The Negotiator Awards 2025 winners.

Negotiator Awards winners in seven years, the group and its branches: 2017, 2018, 2019, 2021, 2022, 2024, 2025.

Negotiator Awards by year, 2017 to 2024

Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.

EA Masters

Charters is among EA Masters 2026 winners.

EA Masters winners in two years, the group and its branches: 2020, 2026.

EA Masters by year, 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Charters

Which Charters office has the most reviews?

Winchester has the most, with 2,888 reviews rated 4.9 out of 5, followed by Farnham with 333.

Where are the Charters offices?

The six Charters offices, by town:

  • | Head Office: 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Alresford: The Old Post Office, 17 West Street, Alresford, Hampshire, SO24 9AB
  • Alton: Julius Caesar House, 66 High Street, Alton, Hampshire, GU34 1ET
  • Chandlers Ford (13 Oakmount Road): 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Farnham: 40 Downing Street, Farnham, Surrey, GU9 7PH
  • Winchester: 2 Jewry Street, Winchester, Hampshire, SO23 8RZ
What do sellers say about Charters?

263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."

What do buyers say about Charters?

382 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."

What do landlords say about Charters?

56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."

What do tenants say about Charters?

100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."

Has Charters won any awards?

Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.

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