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Charters estate agents in Winchester, Farnham, Chandlers Ford and 2 more

4.9

★★★★★ Excellent

4,164 reviews across 6 offices and 4 platforms

www.chartersestateagents.co.uk

Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,164 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.8 / 5

1,304

Reviews on Google

All 6 offices

Facebook logo

3.5 / 5

8

Reviews on Facebook

All 6 offices

Trustpilot logo

1,902

Reviews on Trustpilot

All 6 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Charters's six offices, most reviewed first. Each has its own page.

Latest reviews from every Charters office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

I would like to thank Charter's

I would like to thank Charter's, their service has been great. Vanessa Joy, Charlie and the team in the sales office in Alresford been so accommodating and so friendly. Cheryl Pickett and her team behind the scenes who deal with all the ins and outs of the lease have gone above and beyond to help get any issues sorted and are so helpful and friendly Such a lovely team. I would thoroughly recommend Charters to any potential Landlords and Tenants. Thank you all so much.

Lisa · 6 July 2023 · Charters Winchester

Agent replied · 29 July 2023

Hi Lisa, thank you for the review, it is greatly appreciated.

5/5

Trustpilot

Amazingly quick and great…

Amazingly quick and great communication. Thank you so much

Veronique · 6 July 2023 · Charters Winchester

Agent replied · 29 July 2023

Thank you so much for the review!

5/5

Trustpilot

From valuation to the sale of our…

From valuation to the sale of our property all the Staff of Charters have been thoroughly professional, helpful, courteous and a real pleasure to work with. They have kept us fully informed both prior to and with follow up to viewings, the latter being particularly useful and never unrealistically hopeful. We requested additional photography as Spring turned to Summer and the response was immediate and clearly very helpful to the sale. The photos were excellent. We have been especially well looked after by Sarah who always willingly went the extra mile to accommodate our requests. I feel sure that her personality was very helpful in achieving the final happy result of a sale. Thank you to whole team for the result.

Norman · 5 July 2023 · Charters Winchester

Agent replied · 29 July 2023

We are so happy to hear you had a great experience with us! Thank you Norman.

5/5

Trustpilot

Estate agents with integrity

Harry and all the team at Charters in Farnham made the whole process of selling my house as pain free as it could be.The communication was excellent throughout and everyone was unfailingly courteous, patient and timely over the whole period of the sale. Special shout out to Dee, who did most of the leg work and was an absolute pleasure to deal with. Once the sale was agreed, Jo Goddard at the Southampton office worked tirelessly as the sales Progressor to get the deal over the line with same level communication and good advice as I had previously experienced.Selling a property can be such a stressful life event but I found with Charters a team of people with integrity and humour, who brought a level of humanity that is not always associated with the profession.

Robert · 5 July 2023 · Charters Winchester

Agent replied · 29 July 2023

Robert, thank you for reviewing the service received. We are so pleased you had a wonderful experience throughout.

5/5

Trustpilot

Went to view a studio in Southampton

Went to view a studio in Southampton, and Harrison Beadle was incredibly helpful. Explained the entire process from start to finish. Really have no complaints

Gus · 4 July 2023 · Charters Winchester

Agent replied · 29 July 2023

Thanks Gus for taking your time to review the service received.

5/5

Trustpilot

Ella from Charters is very helpful

Ella from Charters is very helpful, kind and really friendly, she managed to booked me for a flat viewing in a short notice and provide me some information I need and answered all my queries. Strongly recommend her as an amazing agent and advisor.J&H Silaghi

Jacky · 3 July 2023 · Charters Winchester

Agent replied · 29 July 2023

Thank you for the kind words, Ella will be so pleased with the feedback.

5/5

Trustpilot

Nathan and Gemma could not do enough to…

Nathan and Gemma could not do enough to help - great support.

Neil · 3 July 2023 · Charters Winchester

Agent replied · 29 July 2023

Neil, thank you for this review, both Nathan and Gemma will be delighted.

5/5

Trustpilot

Sale progressor

Jo Goddard was the sales progressor for the purchase of my next house. Excellent, absolutely excellent. Professional, kind, knowledgeable and she kept me informed every step of the way. I must say that it puts the estate agent who sold my house to shame.Jo is a real credit to Charters Estate Agents.

Joanna · 3 July 2023 · Charters Winchester

Agent replied · 29 July 2023

Thank you for the feedback Joanna, really appreciate this.

5/5

Trustpilot

Friendly and helpful estate agents

My friend and I went into charters to get some advice about renting a property, Ella was immediately welcoming and friendly arranging a couple of viewings for us to go to that day. She was honest and helpful which made the experience so much easier, we would definitely like to continue working with them to find our perfect home.

Alice · 3 July 2023 · Charters Winchester

Agent replied · 29 July 2023

Thank you for reviewing the service received. Ella will be delighted with this feedback.

5/5

Trustpilot

If we had a lettings department

If we had a lettings department , Sarah Bainbridge would be running it. First class.

Nigel · 3 July 2023 · Charters Winchester

Agent replied · 29 July 2023

Hi Nigel, thank you for the review, it is greatly appreciated.

5/5

Trustpilot

Excellent service throughout

Excellent service throughout. Charters made looking for a property for my parents to down size to easy.

Monica · 2 July 2023 · Charters Winchester

Agent replied · 29 July 2023

Thank you for reviewing the service received.

5/5

Trustpilot

I am very happy how Charters manages…

I am very happy how Charters manages its work. Mrs Ella Burnet was so kind and professional when my wife and me entered to their office, listened to us, was in contact with us to arrange the viewing of a property, after the viewing and I do believe will help us through this journey.

Miguel · 1 July 2023 · Charters Winchester

Agent replied · 29 July 2023

Thank you for the feedback Miguel, really appreciate this.

5/5

Trustpilot

Charters Winchester one of the best 👌

So far one of the best companies that I meet , very quick and proactive team

Andrei · 1 July 2023 · Charters Winchester

Agent replied · 29 July 2023

Andrei, thank you for reviewing the service received. We are so pleased you had a wonderful experience throughout.

5/5

Google

Mr Tom Harper is a nice guy, very patient and professional, explained to us very clearly for the information, I am glad to do the business with him

Franky · 30 June 2023 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 30 July 2023

Thank you so much Franky, it is much appreciated.

5/5

Google

We made the mistake of using SBK estate agents initially. Within 7 weeks we had 6 viewings however, the shining light was charters. We moved to them and had 6 viewings in just 10 days. One of which was an offer and sale. It pays to go with a reputable company such as charters. Don’t hesitate! Big thanks to the staff. Ollie and Ed were professional, friendly and attentive. Thanks to all

Whitey · 30 June 2023 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 30 July 2023

Thank you so much for the review.

5/5

Trustpilot

Ella and Patricia

Ella and Patricia have both been super helpful in helping us find a home and dealing with moving house.

Jake · 30 June 2023 · Charters Winchester

Agent replied · 29 July 2023

Jake, thank you for this review, both Ella and Patricia will be delighted.

5/5

Trustpilot

Lovely to their tenants

Lovely to their tenants, very prompt in responses, and clearly organised, all problems usually resolved with in a week.

Mia · 30 June 2023 · Charters Winchester

Agent replied · 29 July 2023

Thank you for this review! The team will be so pleased.

5/5

Trustpilot

Charters

I recently completed on a new property and the overall service was great. The entire team went over and above, especially Harrison Beadle who arranged viewings outside of working hours including a bank holiday.

Jonathan · 30 June 2023 · Charters Winchester

Agent replied · 29 July 2023

Thank you Jonathan, for the amazing review!

5/5

Trustpilot

Sarah Bainbridge was a very helpful and…

Sarah Bainbridge was a very helpful and diligent agent . We found her to be rapidly responsive to any messages we sent. She was totally professional and at the same time she had a kind and understanding approach to our needs. Thank you Sarah for all your help.

Peggy · 30 June 2023 · Charters Winchester

Agent replied · 29 July 2023

Hi Peggy, thank you for reviewing the service received.

5/5

Trustpilot

Carolyn Hope was extremely helpful in…

Carolyn Hope was extremely helpful in both the viewing and follow up on the property. Thank you so much , I appreciate. She is a cheerful person.

Christnora · 29 June 2023 · Charters Winchester

Agent replied · 19 June 2024

Thank you for the feedback. Carolyn will be delighted!

5/5

Trustpilot

Jo Goddard from Charters Estate Agency…

Jo Goddard from Charters Estate Agency was so helpful and supportive throughout my nerve wracking 8 month long house purchase. Whenever I contacted Jo she always responded promptly and professionally. I would be happy to use Charters Estate Agency if I ever wish to move home again in the future. I should point out that the length of time the process took was in no way the fault of the estate agents but a problem buyer at the bottom of the chain

Sandra · 29 June 2023 · Charters Winchester

Agent replied · 29 July 2023

Thank you Sandra, for the amazing review!

5/5

Trustpilot

I highly enjoy working with Gio

I highly enjoy working with Gio, great communication and professionalism.

Alessandro · 28 June 2023 · Charters Winchester

Agent replied · 29 July 2023

Thank you for the kind words, Gio will be so pleased with the feedback.

5/5

Trustpilot

exemplary service

The service from start to finish has been exemplary, from branch to progression all those people we have spoken to and seen have been first class. They were always happy to assist and go the extra mile to make sure all ran smoothly to exchange.

Jonathan · 27 June 2023 · Charters Winchester

Agent replied · 29 July 2023

Thank you for the review Jonathan, so pleased to hear you had an excellent experience with us.

5/5

Trustpilot

An all round brilliant service.

Great idea that Charters have dedicated staff to deal with the sale once the agent has sold the property. My go to was Jo. She was amazing. She kept me updated at least once a week with a cheery phone call. A real great service. Would defo use again.

Bob · 24 June 2023 · Charters Winchester

Agent replied · 29 July 2023

Hi Bob, thank you for the feedback! Jo will be so pleased with this.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Charters is among The Negotiator Awards 2025 winners.

Negotiator Awards winners in seven years, the group and its branches: 2017, 2018, 2019, 2021, 2022, 2024, 2025.

Negotiator Awards by year, 2017 to 2024

Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.

EA Masters

Charters is among EA Masters 2026 winners.

EA Masters winners in two years, the group and its branches: 2020, 2026.

EA Masters by year, 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Charters

Which Charters office has the most reviews?

Winchester has the most, with 2,888 reviews rated 4.9 out of 5, followed by Farnham with 333.

Where are the Charters offices?

The six Charters offices, by town:

  • | Head Office: 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Alresford: The Old Post Office, 17 West Street, Alresford, Hampshire, SO24 9AB
  • Alton: Julius Caesar House, 66 High Street, Alton, Hampshire, GU34 1ET
  • Chandlers Ford (13 Oakmount Road): 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Farnham: 40 Downing Street, Farnham, Surrey, GU9 7PH
  • Winchester: 2 Jewry Street, Winchester, Hampshire, SO23 8RZ
What do sellers say about Charters?

263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."

What do buyers say about Charters?

382 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."

What do landlords say about Charters?

56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."

What do tenants say about Charters?

100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."

Has Charters won any awards?

Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.

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