Trusted Agent profile · Hampshire and Surrey
Verified
★★★★★
4,164 reviews across 6 offices and 4 platforms
Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,164 reviews on four platforms, rated 4.9 out of 5 overall.
1,304
Reviews on Google
All 6 offices
8
Reviews on Facebook
All 6 offices
1,902
Reviews on Trustpilot
All 6 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ...Read all 263 from sellers
Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ...Read all 382 from buyers
Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ...Read all 56 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 100 from tenants
Charters's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotCharters
Nicole and the whole team at Charters have made the process to the point of the house going live as seemless as possible, answering questions quickly and efficiently. It has been a pleasure working with the team so far
Thank you Deborah, for the amazing review!
5/5
TrustpilotQuality Estate Agents
We cannot recommend Charters highly enough! Superb service and communications from start to finish. Starting with Phil who valued our house and convinced us that Charters would indeed put their whole team behind the sale, which proved to be the case. Gemma, Kayleigh & the progress team kept us well advised and supported along the way. Excellent estate agents
Maggie, thank you so much for the review. The team will be greatly pleased with this!
5/5
TrustpilotIt was a wonderful experience from…
It was a wonderful experience from start to end. My emails were replied efficiently and all my concerns were addressed empathetically.Ms Ella and Mr Harrison were really cordial and I wish them the best.
Thank you for this review, both Ella and Harrison will be delighted.
5/5
TrustpilotCharters Estate Agents Team are very…
Charters Estate Agents Team are very professional , polite and courteous . They listen to their clients and act in accordance with instructions .
Thanks Gabriel for this review! The team will be so pleased.
5/5
TrustpilotGreat service
Great service. After we made an offer, Stephen dealt with us. He was very professional and understanding, working to accommodate buyer and seller. We are very pleased with the service.
Thank you Timmy, for taking your time to review the service received.
5/5
TrustpilotFirst class service
Toby was great from the offset. Promptly organised an appointment and was very good at going through the process in detail. He managed to book the photographer for us quickly and put together a brochure which looks great. Nicole has been commuting with us to get our listing live at the earliest opportunity therefore we are very pleased. The team are very approachable and have flexible methods of contact. First class service.
Alex, thank you for the feedback, really appreciate this.
5/5
TrustpilotFlat Sale in Alton
We sold our property through the Alton branch and the team have been great. From Sarah who did the valuation to Gwen the sales progressor, the whole team have been helpful, friendly and communicated extremely well via email or telephone. I would thoroughly recommend Charters in Alton and thank them for their assistance.
Phillipa, thank you for this review! The Alton team will be so pleased.
5/5
TrustpilotBest experience with agency
Charters guided me and my partner though all the letting process, they were superb during the entire time! Definitely will stay with them for a long time and I recommend them to everyone! Samuel is our designated agent and he is amazing, friendly, always trying to help and solving our issues in a short time, truly a saviour !
Thank you for taking your time to review the service received. Samuel will be delighted.
5/5
TrustpilotRenting in Winchester
Charters have provided a first-class service for the three years in which I have rented my one-bedroom flat in Winchester. Everything has been smooth, from viewing the flat to acquisition, liaising with the landlord about renewals, reporting things that needed to be fixed, beginning and end of tenancy, etc. Helen Nicol in particular has been great: easy to get hold of, quick to respond via email, efficient and understanding. Charters stay in regular contact but also leave you alone to enjoy the property. You can always pop into their offices where they are friendly and generous with their time. Couldn't recommend them more highly and would gladly rent or buy with them in the future!
Benedict, thank you for the feedback, really appreciate this.
5/5
TrustpilotAn excellent service
Charters sold our house quickly for the asking price. Gemma, who progressed the sale, dealt sympathetically, politely and efficiently with a few problems that arose. We were delighted with Charter’s service and would recommend them.
Mrs Molyneux, thank you for taking the time to review the service you have received. It is much appreciated.
5/5
TrustpilotPleasant and Helpful Throughout
Pleasant and helpful throughout. Purchased through Charters Farnham and Jo Goddard consistently kept in touch with useful updates which was really useful in what can be a stressful process.
Chris, thanks for the team review, they will be so happy, as will Jo!
5/5
TrustpilotRenting through Charters
We have been tenants through Charters Estate Agency, Winchester this year. The service provided by the company has been exemplary. Communicating with staff has always been easy, with someone readily available in the office. Consequently, any concerns have been responded to quickly, which I don’t take for granted. I would particularly like to mention Helen Nicol our main agent in the Winchester branch. Her assistance this year has meant we have had a trouble free and enjoyable experience whilst renting in the city. Thank you Helen and team!
Thank you very much for the review, it is really helpful for us here.
5/5
TrustpilotSuperb service from start to finish
Superb service from start to finish. Would thoroughly recommend! 😊
Thanks Jane!
4/5
TrustpilotJo Goddard
We have to thank Jo Goddard who has worked so hard for us regarding our house sale. She has always been on the end of the telephone and has replied swiftly to emails. We are sincerely indebted to her. She has to be commended for her role in this transaction. Selling a house can be very stressful but Jo has been a calming and reassuring influence. Thankyou
Thank you Elizabeth, Jo does an incredible job, as do all of our sales progressors who need ensure the process of selling houses moves from exchange through to completion. Thank you!
5/5
TrustpilotHighly Recommend Charters Winchester
By engaging Charters in Winchester to sell our Property it was an efficient,professional and well communicated process from start to finish.I have bought and sold a few places with mixed experiences however Charters have separate departments for each stage of the process which enables them to take responsibility along the way for updating you on the process.I would highly recommend their services.
Thank you for taking the time to review the service you have received. It is much appreciated.
5/5
TrustpilotWe dealt with Lewis from the Bishop’s…
We dealt with Lewis from the Bishop’s Waltham branch. Even if we found a property through another estate agent, we would have loved dealing with him for the purchase of our house. Lewis has been amazing, really on it and always sent us properties before they hit officially hit the market. Thank you for all your efforts Lewis!!
Thanks Marie! This is great to hear.
5/5
TrustpilotSales progression team.
The sales progression team namely Steven and Gwen were exceptional in their service. I can’t thank them enough for their professionalism and kindness throughout this process. Highly recommend them.
Thank you Jean, much appreciated.
5/5
TrustpilotLovely, friendly staff!
I rented an apartment in Southampton via Charters and after a few initial problems relating to incomplete/incorrect information supplied to the agency staff, the experience of dealing with the agency staff and their reporting systems was great. They were very efficient, friendly and supportive. Thank You!
Thank you Roy!
5/5
TrustpilotVery positive
Letting Negotiator, Elise, was very friendly and helpful over the phone prior to arranging a viewing and continued to communicate well with us during the application/referencing process, keeping us up to date, answering our questions and easing any concerns we had. Overall, a very positive experience with Charters.
Ruth, thank you for taking the time to review the service you have received. It is much appreciated.
2/5
TrustpilotMove In Issues
The agency is very good; however, their appointment of " Just Move In" caused many problems when I moved into my flat, causing excessive bills and disputes for months.
We are very sorry to learn of the issues you are experiencing with your utility bills after moving into your new property a few weeks ago. I can see that you have an excellent relationship with your property manager Sam and have said that your experience of Charters was professional and exceptional which is lovely to hear.We can see that Just Move In were provided with correct information about your meter readings and Sam will continue to work with you to ensure that your bills are correct as we know that utility companies can be very slow at times to update information.
5/5
TrustpilotI instructed Charters as selling agent
I instructed Charters, Alton Branch with the sale of my home in a village just outside Alton. I met with Sarah Harris at my home address and found her to be knowledgeable of the area & current market. Sarah was very enthusiastic and relished the opportunity to market my property. It was a difficult time in my life but Sarah was highly motivated in achieving my goal of a sale. I had several other valuations that ranged in price, but felt confident with the valuation Sarah provided. It was a slow start around Christmas; to be expected, but Sarah and the team worked hard. Sarah really understood my situation and was empathetic to my need to find a buyer. This was achieved and my completion date is very soon. Sarah also went the extra mile for me when my return holiday flight was cancelled delaying return for two days. She took responsibility for ensuring a surveyor could access the property in my absence. I was immensely grateful for this. I would like to thank Sarah and the Charters team for all their hard work and Sarah for her support, tenacity and drive to achieve the sale.
Joanne, we appreciate the review, it is very helpful and Sarah will be delighted to hear this. Thank you.
5/5
TrustpilotWould recommend!
An excellent experience with Charters finding a rental property in Winchester. In what is a very hectic market, and with less than ideal dealings with other estate agents, Charters provided us with very prompt and professional service. Sarah in particular went the extra mile to secure us a property we were really excited about. She had a great personal touch and I felt secure that she was always looking out for our best interest. Huge thanks!
Thanks Lewis, much appreciated!
5/5
TrustpilotFantastic service and staff!
Ella was so helpful and considerate in my flat search, she really tried to provide me with properties that were best suited to my preferences. The services at Charters is amazing, and so is their staff! Cannot recommend them enough. x
Thanks Gia, Ella will be delighted!
5/5
TrustpilotCharters have again been excellent in…
Charters have again been excellent in managing our property. Sarah Bainbridge has done a great job in finding a new tenant. Thank you and keep up the great service!@
Thanks Bob, great to hear, thanks for reviewing the service.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Charters is among The Negotiator Awards 2025 winners.
Negotiator Awards winners in seven years, the group and its branches: 2017, 2018, 2019, 2021, 2022, 2024, 2025.
Negotiator Awards by year, 2017 to 20242024 1 Gold, 3 Bronze and 1 Highly Commended The Negotiator Awards 2024 winners
2023 1 Highly Commended The Negotiator Awards 2023 winners
2022 1 Silver and 1 Bronze The Negotiator Awards 2022 winners
2021 1 Silver The Negotiator Awards 2021 winners
2019 1 Gold The Negotiator Awards 2019 winners
2018 2 Gold and 1 Silver The Negotiator Awards 2018 winners
2017 1 Gold and 2 Bronze The Negotiator Awards 2017 winners
Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.
Charters is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Winchester has the most, with 2,888 reviews rated 4.9 out of 5, followed by Farnham with 333.
The six Charters offices, by town:
263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."
382 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."
56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."
100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.
