Trusted Agent profile · Hampshire and Surrey
Verified
★★★★★
4,164 reviews across 6 offices and 4 platforms
Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,164 reviews on four platforms, rated 4.9 out of 5 overall.
1,304
Reviews on Google
All 6 offices
8
Reviews on Facebook
All 6 offices
1,902
Reviews on Trustpilot
All 6 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ...Read all 263 from sellers
Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ...Read all 382 from buyers
Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ...Read all 56 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 100 from tenants
Charters's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotJo has been a joy to work with!
Jo has been a joy to work with. She has been in constant communication and kept in regular touch, informing us of all the goings on at every stage. Managing expectations and remaining calm, professional and helpful, I can’t recommend Jo enough and thank you for all of her assistance throughout our house buying process in Winchester.
Hi Emma, thank you for the review, it is greatly appreciated.
5/5
TrustpilotGreat services from the Southampton team
We are new to the Southampton area and rented a house well managed by Charters. We are moving forward to buy a home here and had several viewings and communication with them. Simon at Charters Southampton is the best salesman we’ve met. He is super knowledgeable about the houses and friendly. Kerry is also superb - she’s brilliant, always a great pleasure to talk with her.
Thank you for this review, both Simon and Kerry will be delighted.
5/5
TrustpilotSarah and the team : Highly recommend!
Sarah Bainbridge and the team were great in finding us the right house for our family. Patient and always informative, Sarah always makes things smooth and advises each step. Truly trustworthy, professional and with a great positive attitude too. A pleasure.
Thank you for this review! Sarah and the team will be so pleased.
5/5
TrustpilotSarah assisted me with the whole…
Sarah assisted me with the whole process and she can always tell me what's the next step in time which was super helpful!!
Hi Rey, thank you so much for the feedback, it is much appreciated.
5/5
TrustpilotExceptional Service from Sarah Bainbridge and the rest of the Charters Winchester team!
I recently had the pleasure of working Sarah who went above and beyond to help my partner and me find our dream rental property. Her professionalism, knowledge, and dedication truly set her apart from the rest.From the moment we contacted her agency, she made us feel valued and understood. She took the time to listen to our specific requirements, preferences, and budget, ensuring that she had a clear understanding of what we were looking for. Her attention to detail and ability to match our needs with available properties was truly impressive.Throughout the entire process, our letting agent was incredibly responsive and proactive. She promptly answered all our queries, provided detailed information about each property, and arranged viewings at our convenience. Her excellent communication skills made the entire experience smooth and stress-free.What truly stood out about Sarah was her extensive knowledge of the local rental market. She was well-informed about the different neighborhoods, amenities, and transportation options, which helped us make informed decisions. Her expertise and guidance were invaluable in finding a property that met all ourNot only was Sarah professional and knowledgeable, but she also showed genuine care and empathy throughout the process. She understood the importance of finding a place that felt like home and took the time to understand our personal circumstances. Her friendly and approachable demeanor made us feel comfortable discussing any concerns or questions we had.In conclusion, our experience with Sarah was nothing short of outstanding. Her professionalism, expertise, and dedication to finding us the perfect rental property were truly commendable. We highly recommend her services to anyone in search of a reliable and trustworthy letting agent. She is a true asset to Charters and the industry as a whole. Thank you for making our rental property search a positive and enjoyable experience!
Hello Tony, thank you so much for taking the time to review the service received. Sarah will be so pleased with the feedback and recommendations.
5/5
TrustpilotProfessional Service at its best
Sarah was very helpful and professional, throughout the process. Timely communication from when the tenants left the building, showing the prospective new tenants and finally securing new tenants for the property. Many thanks
Thank you for the feedback, really appreciate this.
5/5
TrustpilotTom was really helpful and proactive in…
Tom was really helpful and proactive in our search for a letting, couldn't recommend him enough!
Thanks Nick for taking your time to review the service received.
5/5
TrustpilotA big thank you.
I can't thank Charters at Chandlers Ford enough for all the help they gave me. I was always treated with kindness and respect thus alleviating some of the stress relating to selling a house. Stephen always kept me informed of developments and was very knowledgeable about all aspects of the conveyancing process. Thank-you to all the team. Mary.
Hi Mary, thank you so much for the review. Stephen will be delighted with this.
5/5
TrustpilotThank you for all your patience and help
I cannot thank Charters in Romsey and latterly Charters in Chandlers Ford for their help in finding a buyer for our current home and finding a property to buy. Special thanks to Paul, Grace, Alice, Amy and Daniel, in Romsey, in particular, for your support and enthusiasm, which has been a great help to me over the months trying to find a buyer. You never gave up!! Thank you also to Oli, and Lily and Edward in the Chandlers Ford office for an equally fantastic service, with a smile. Fingers crossed for a smooth process going forward.I wouldn't hesitate to recommend Charters. Best wishes Wendy Ayres
Thank you Wendy for the review! Both Chandlers Ford and Romsey teams will be so pleased with the feedback.
5/5
TrustpilotGood experience so far...
The admin person I dealt with up my property online (photos etc) was prompt, helpful and friendly. Couldn't have been better. Whether the estate agent who I'll be dealing with now is as good as her remains to be seen.
Hi Clare, thank you for reviewing the service received.
5/5
TrustpilotMy experience with charters estate…
My experience with charters estate agents was lovely. Sarah ensured that I found the right place and worked incredibly hard to help get me there. Everything was organized, efficient, and easy going. I am very grateful.
Thank you for taking your time to review our services, this is great to hear.
5/5
TrustpilotQuality Services
Charters's services are professional.As a tenant, I always contact Helen and she always provides me with instant help.Best regards
Mohamed, thank you for this review, Helen will be delighted.
5/5
TrustpilotHouse sale in South Wonston.
I wish to record my gratitude to charters Estate agents Winchester particularly Victoria Timson for her personal input insecuring the sale of my house within 48 hours of which I am really grateful and delighted with thank you again.
Thank you for the kind words, Victoria Timson will be so pleased with the feedback.
5/5
GoogleFantastic
Thank you so much for the 5 star review.
5/5
GoogleI highly recommend the Charters Estate Agents in Winchester. Cameron Broom, in particular, was professional, knowledgeable, friendly, and a great listener. He really worked on understanding our rather unique situation and provided much needed information, guidance, and support.
Thanks Gary!
5/5
TrustpilotThank you, Charters!
Charters did a great job of letting our house. In fact, before we had even advertised it publicly, Sarah Bainbridge had found some tenants who were willing to pay the rent at asking price. Martha O'Sullivan and the rest of the team then proved highly efficient at managing the subsequent paperwork and our tenants have now moved in, on time. Thanks very much to the Charters team!
Edward, thank you so much for the review. The team will be greatly pleased with this!
4/5
TrustpilotSelling with Charters
Sold our house with Charters Estate Agents and were looked after by Jo Goddard in the Sale Progressing team. She was great at always keeping us in the loop and well informed with what was going on in the chain, often on a daily basis. Always friendly and positive!
Emily, thank you for taking your time to review our services, this is great to hear.
5/5
TrustpilotSam was great and was very quick to…
Sam was great and was very quick to respond to any email or query I had! Thanks so much,Izzy :)
Thank you for the review Izzy! Sam will be so pleased with this feedback.
5/5
TrustpilotGreat service from the Winchester team
I cannot recommend Charters enough; Tom, Martha and the team have been incredibly helpful & professional throughout my search, nothing is too much trouble and they’ve always responded quickly to any queries/concerns I’ve had. Thank you!
Thank you so much! Tom and Martha will be so pleased with this feedback.
5/5
TrustpilotAlton Branch - First time buyer
Richard Hawes and Gwen Van Zyl part of the Alton branch have been amazing. Gwen as the sales progressor has been incredibly helpful, providing updates and support regularly. As a first time buyer, she has guided me every step of the way! Great service!
Thank you so much for this review, both Gwen and Richard will be delighted.
5/5
TrustpilotPaul Mason at Charters, Romsey
We needed a second opinion on a property valuation and Paul Mason in Romsey was excellent in coming promptly to give his opinion. We valued his service and integrity in his professional honest opinion.
Graham, thank you for taking your time to review our services. This is great to hear.
5/5
TrustpilotI was initially looking for a house to…
I was initially looking for a house to rent, couldn’t find one and I was fed up. Sarah Bainbridge from charters helped me and contacted me in multiple occasions to match my standards. Even though I did not get house from charters, Sarah was really helpful in these situations.
Thank you for the kind words, Sarah will be so pleased with the feedback.
5/5
TrustpilotDewi Jones has been absolutely…
Dewi Jones has been absolutely fantastic with our move to our rental property - with quick responses and solved the issues we’ve had with property. The whole charters team have been amazing!
Thank you Izzy for this review! The team will be so pleased.
5/5
Trustpilotthe best experience with Thomas from charters
Absolutely first class, Thomas was the best, looked after us and found us the most beautiful property! he really understood our requirements. overall 5stars service!!
Hi Maria, thank you for the kind words. Thomas will be so pleased with the feedback.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Charters is among The Negotiator Awards 2025 winners.
Negotiator Awards winners in seven years, the group and its branches: 2017, 2018, 2019, 2021, 2022, 2024, 2025.
Negotiator Awards by year, 2017 to 20242024 1 Gold, 3 Bronze and 1 Highly Commended The Negotiator Awards 2024 winners
2023 1 Highly Commended The Negotiator Awards 2023 winners
2022 1 Silver and 1 Bronze The Negotiator Awards 2022 winners
2021 1 Silver The Negotiator Awards 2021 winners
2019 1 Gold The Negotiator Awards 2019 winners
2018 2 Gold and 1 Silver The Negotiator Awards 2018 winners
2017 1 Gold and 2 Bronze The Negotiator Awards 2017 winners
Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.
Charters is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Winchester has the most, with 2,888 reviews rated 4.9 out of 5, followed by Farnham with 333.
The six Charters offices, by town:
263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."
382 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."
56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."
100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.
