Trusted Agent profile · Hampshire and Surrey

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Charters estate agents in Winchester, Farnham, Chandlers Ford and 2 more

4.9

★★★★★ Excellent

4,164 reviews across 6 offices and 4 platforms

www.chartersestateagents.co.uk

Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,164 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.8 / 5

1,304

Reviews on Google

All 6 offices

Facebook logo

3.5 / 5

8

Reviews on Facebook

All 6 offices

Trustpilot logo

1,902

Reviews on Trustpilot

All 6 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Charters's six offices, most reviewed first. Each has its own page.

Latest reviews from every Charters office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

We would like to say a huge thank you…

We would like to say a huge thank you to Jo & Fee for all their help during our purchase. Being a new build things took longer than planned with a few problems along the way but these lovely ladies guided us safely through to the end. Nothing was ever too much trouble and they were always at the end of the phone to assist us. We really can't thank them both enough for the expert knowledge and professionalism shown throughout.

Linda · 29 August 2023 · Charters Winchester

Agent replied · 30 September 2023

Linda, thank you for this review, both Jo and Fiona will be delighted.

5/5

Google

Fantastic

ACS · 27 August 2023 · Charters Winchester

Agent replied · 24 March 2024

Thank you so much for the 5 star review.

5/5

Trustpilot

Professional, friendly and hard working

Selling our home with Charters proved to be relatively easy. Nathan was polite, professional, friendly and a very good communicator. Once we accepted the offer, the sales progression team took over, talking us through the steps to completion; Stephen Henry was also polite, professional and a very good communicator.

Claire · 26 August 2023 · Charters Winchester

Agent replied · 30 September 2023

Thank you Claire, for taking your time to review the service received.

5/5

Trustpilot

The most reliable estate agents in Southampton

This is definitely a very efficient, reliable and trustworthy property company! I went to register with them in the morning and received a call from Samuel Scott in the afternoon with good news for us! He arranged the earliest viewing for us and got us an offer from the landlord, Samuel is a very courteous, polite and helpful staff. He used his expertise to help us solve our problems. Thanks again to the reliable and efficient rental team and Samuel Scott!

Konrad · 26 August 2023 · Charters Winchester

Agent replied · 30 September 2023

Hi Konrad, thank you so much for the feedback, it is much appreciated.

5/5

Trustpilot

We were cash buyers with no chain.

We were cash buyers with no chain.The process took nigh on 5 months until completion.The estate Agent was faultless in the whole process.We had a very diligent young man Stephen Henry who worked for the after Sales team to guide us through every step of the way.The problems that arose were somewhat frustrating but the stress and anxiousness were alleviated by Stephen's very calm efficient manner. Thank you Stephen for all your help and patience you are a very commendable vital part of the Charters set up.

Ann · 25 August 2023 · Charters Winchester

Agent replied · 30 September 2023

Ann, thank you for reviewing the service received. Stephen will be delighted with this feedback.

5/5

Trustpilot

The help you didn’t know you needed!

Charters have recently helped us purchase our new home. Jo supported us throughout the process providing helpful nudges so we could, in turn nudge others and by liaising with the vendor to arrange contractor access to quote prior to exchange. Thank you.

Rachel · 25 August 2023 · Charters Winchester

Agent replied · 30 September 2023

Thank you for the kind words, Jo will be so pleased with the feedback.

5/5

Trustpilot

Best Estate Agents we have come across.

From the moment we walked into their office, we felt that these people would be able to do the perfect job for us, and so far things have moved VERY well with them. Within a week they had drawn up all the relevant paperwork, arranged to have, and the pictures taken, also going live, all within a space of 1 week. They also sent three different staff members to look over my house, and asked me questions about it, so that at least one member of staff could show potential buyers round, and would also be able to answer any questions that should arise.We couldn't believe how good the video was that came up with our house pictures, a totally unexpected welcome surprise. I have 100% confidence with all the staff.

Nigel · 24 August 2023 · Charters Winchester

Agent replied · 19 June 2024

Hi Nigel, thank you for the review, it is greatly appreciated.

5/5

Trustpilot

Support from Simeon and the team was…

Support from Simeon and the team was first class, explained everything so well and took the stress away for us

Adrian · 24 August 2023 · Charters Winchester

Agent replied · 19 June 2024

Adrian, thank you for the feedback, really appreciate this.

5/5

Trustpilot

WInchester property rental

I rented a property in WInchester through the local Charters branch in August 2022 and all of my dealings with both branch staff and their in-house property management team have been first class. Having now moved out, I can say they were thoroughly professional in guiding me through the process including ensuring the swift return of my deposit. All of the team are welll worth their 5-star reviews and special mentions go to Gary, Tracey & Rebekah for their assistance throughout. Would highly recommend...

Brett · 24 August 2023 · Charters Winchester

Agent replied · 30 September 2023

Hi Brett, thank you so much. The team will be delighted with this.

5/5

Trustpilot

First Class Service from Charters

We transferred the sale of our property from another agent to Charters . We cannot praise Charters enough! Nothing was too much trouble and from start to finish they worked very hard on our behalf. Special mentions for Phil (Valuation Manager) in Sales and Stephen (Sales Progressor ) who did superb jobs - as did the whole of the Charters Team. Thank you

Karen · 24 August 2023 · Charters Winchester

Agent replied · 30 September 2023

Hi Karen, thank you for the review, it will be passed on to the team.

5/5

Trustpilot

Bought a property through Charters

Massive thankyou to Jane Booth at Charters Alton for all her help and guidance throughout the buying process. Jane was friendly and efficient at getting back to me with information, and guided me throughout the process. Would highly recommend using Charters and Jane in the future.

Georgie · 24 August 2023 · Charters Winchester

Agent replied · 30 September 2023

Thank you Georgie, for taking your time to review the service received.

5/5

Trustpilot

Charters made renting a house seamless

Charters made renting a house seamless, they are so detailed and professional. My letting agent Sarah is awesome, very customer oriented and friendly. She is passionate about what she does and how she can make a client achieve the best home needed. For me Charters Est. agent got my heart already especially Sarah B. You are the best

Hafsat · 23 August 2023 · Charters Winchester

Agent replied · 26 August 2023

Hello, thank you for taking the time to review the service received. Sarah will be so pleased with the feedback.

5/5

Trustpilot

Excellent service from Charters again

Third year we have used Charters to find a tenant and manage our property. Excellent service, professional and friendly. Sarah Bainbridge has been very helpful, an eye for detail, good communication and prompt responses, very happy to be using Charters again.

John · 23 August 2023 · Charters Winchester

Agent replied · 26 August 2023

Thank you for reviewing the service received. Sarah will be delighted with this feedback.

5/5

Trustpilot

10/10 customer service throughout

10/10 customer service throughout! Very professional company who get everything sorted quickly and efficiently. Jo kept me updated throughout the process which was very much appreciated. Would 100% recommend

Sky · 23 August 2023 · Charters Winchester

Agent replied · 26 August 2023

Thank you, for the review. We appreciate the recommendations.

5/5

Trustpilot

Dewi Jones Marla looks after my…

Dewi Jones Marla looks after my property for Charters and he has been so efficient with all my requests and providing information since I have moved into Elmfield at the start of the month. Not only is he professional and quick at responding, but also is caring and understanding! Thanks for everything :)

John · 23 August 2023 · Charters Winchester

Agent replied · 26 August 2023

Thank you for reviewing the service received. Dewi Jones will be delighted with this feedback.

5/5

Trustpilot

I recently sold my tenanted apartment

I recently sold my tenanted apartment, this had to coincide with the tenancy ending, as well as keeping my buyer. Fiona ELLIS was so helpful at all stages of my sale. Always available to contact for assistance and guidance at crucial stages of the sale. Even when I thought there was a concern, Fiona was able to bring the sale back on track. A true asset to Charters - always calm and professional. A wonderful experience for me.. Highly recommend Charters.

Pete · 23 August 2023 · Charters Winchester

Agent replied · 19 June 2024

Thank you, Pete, for reviewing the service received. We appreciate the recommendations.

5/5

Trustpilot

Great experience

Jo Goddard guided us through the entire process brilliantly, and helped us to navigate some of the complexities with solicitors, etc. Very grateful for her help and support throughout.

Gavin · 22 August 2023 · Charters Winchester

Agent replied · 26 August 2023

Hi Gavin, thank you so much. Jo will be delighted with this.

5/5

Trustpilot

Fantastic service

During the process of buying our new home, with the support of Jo Goddard at Charters Estate Agents, we were kept well updated throughout the process. Jo rang regularly and answered any queries we had.

Rebecca · 22 August 2023 · Charters Winchester

Agent replied · 26 August 2023

Hi Rebecca, thank you so much for the feedback, it is much appreciated.

5/5

Trustpilot

Charters have sold our flat in the past…

Charters have sold our flat in the past and they have been amazing, from start to finish. They are now helping us again for the search for our next property - the whole team is so professional!Especial thanks to Jane from Alton Charters for your help!

Lujan · 21 August 2023 · Charters Winchester

Agent replied · 26 August 2023

Thank you for the review! Have a great day.

5/5

Trustpilot

These Estate Agents where very helpful…

These Estate Agents where very helpful throughout the purchasing process. I could call any time and received a pleasant, timely & well informed response. I was kept in the loop by my designated staff member (Kayleigh Ryan, many thanks!) through email and telephone. When I collected the keys the office was well presented, professional and welcoming. Their "in-house" mortgage providers also gave a 5/5 experience! All in all I look forward to doing business with them again when I need to!

Zeeky · 21 August 2023 · Charters Winchester

Agent replied · 26 August 2023

Hi, thank you for taking your time to review the service received.

5/5

Trustpilot

Kind Polite professional and a geat customer service which are missing now a days on most of the agencies.

Thank you Charters for the help in finding right the property. It was really hassle free, great customer service and a special thanks to Ella for her timely response on several Q's that we had.

Barun · 21 August 2023 · Charters Winchester

Agent replied · 26 August 2023

Hi, thank you so much for the feedback, it is much appreciated.

5/5

Google

We want to share what outstanding service we have had from Charters' Estate Agents in Farnham. We simply could not have had any better service at any stage. From start to finish they have excelled in every aspect, throughout a very challenging sale. From the initial, very professional valuation and advice by Harry, and the excellent marketing by their team which secured cash buyers (twice); through to Gemma in their department handling/chasing solicitors and the rest of the chain so competently, and who kept us updated regularly; to Nick's (Mgr) expert experienced timely advice, and Dee going the extra mile completing our sale. Throughout our sale, their team communicated with us effectively and competently. We are so pleased with Charters and would highly recommend them to anyone looking for reputable, reliable, competent, expert and friendly estate agents, doing their best for their clients. Thankyou Charters.

Sue · 20 August 2023 · Charters Farnham

Agent replied · 27 August 2023

Thank you Sue, for reviewing the service received. The Farnham team will be delighted with this feedback.

5/5

Trustpilot

Charters

Thank you to all the team at Charters from the selling of my house, they are professional always helpful and especially Kayleigh sales progression team she dealt with the after sale kept me up to date with emails, weekly phone calls and chased third parties to the sale was complete.This service is top notch and I highly recommend it, if you are thinking about using an agency then this is the stop you need.

Customer · 20 August 2023 · Charters Winchester

Agent replied · 19 June 2024

Thank you for taking your time to review the service received.

5/5

Trustpilot

Great customer service

Received a great customer service experience and quick response to all my queries from the Team at Charters and special thanks to Ella B. for her help in helping find the right property and responding to my concerns promptly.Thank you :)

Esther · 18 August 2023 · Charters Winchester

Agent replied · 26 August 2023

Thanks Esther for the review! The team will be so pleased.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Charters is among The Negotiator Awards 2025 winners.

Negotiator Awards winners in seven years, the group and its branches: 2017, 2018, 2019, 2021, 2022, 2024, 2025.

Negotiator Awards by year, 2017 to 2024

Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.

EA Masters

Charters is among EA Masters 2026 winners.

EA Masters winners in two years, the group and its branches: 2020, 2026.

EA Masters by year, 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Charters

Which Charters office has the most reviews?

Winchester has the most, with 2,888 reviews rated 4.9 out of 5, followed by Farnham with 333.

Where are the Charters offices?

The six Charters offices, by town:

  • | Head Office: 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Alresford: The Old Post Office, 17 West Street, Alresford, Hampshire, SO24 9AB
  • Alton: Julius Caesar House, 66 High Street, Alton, Hampshire, GU34 1ET
  • Chandlers Ford (13 Oakmount Road): 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Farnham: 40 Downing Street, Farnham, Surrey, GU9 7PH
  • Winchester: 2 Jewry Street, Winchester, Hampshire, SO23 8RZ
What do sellers say about Charters?

263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."

What do buyers say about Charters?

382 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."

What do landlords say about Charters?

56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."

What do tenants say about Charters?

100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."

Has Charters won any awards?

Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.

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