Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotWe would like to say a huge thank you…
We would like to say a huge thank you to Jo & Fee for all their help during our purchase. Being a new build things took longer than planned with a few problems along the way but these lovely ladies guided us safely through to the end. Nothing was ever too much trouble and they were always at the end of the phone to assist us. We really can't thank them both enough for the expert knowledge and professionalism shown throughout.
Linda · 29 August 2023 · Charters Winchester
Agent replied · 30 September 2023
Linda, thank you for this review, both Jo and Fiona will be delighted.
★★★★★ 5/5
GoogleFantastic
ACS · 27 August 2023 · Charters Winchester
Agent replied · 24 March 2024
Thank you so much for the 5 star review.
★★★★★ 5/5
TrustpilotProfessional, friendly and hard working
Selling our home with Charters proved to be relatively easy. Nathan was polite, professional, friendly and a very good communicator. Once we accepted the offer, the sales progression team took over, talking us through the steps to completion; Stephen Henry was also polite, professional and a very good communicator.
Claire · 26 August 2023 · Charters Winchester
Agent replied · 30 September 2023
Thank you Claire, for taking your time to review the service received.
★★★★★ 5/5
TrustpilotThe most reliable estate agents in Southampton
This is definitely a very efficient, reliable and trustworthy property company! I went to register with them in the morning and received a call from Samuel Scott in the afternoon with good news for us! He arranged the earliest viewing for us and got us an offer from the landlord, Samuel is a very courteous, polite and helpful staff. He used his expertise to help us solve our problems. Thanks again to the reliable and efficient rental team and Samuel Scott!
Konrad · 26 August 2023 · Charters Winchester
Agent replied · 30 September 2023
Hi Konrad, thank you so much for the feedback, it is much appreciated.
★★★★★ 5/5
TrustpilotWe were cash buyers with no chain.
We were cash buyers with no chain.The process took nigh on 5 months until completion.The estate Agent was faultless in the whole process.We had a very diligent young man Stephen Henry who worked for the after Sales team to guide us through every step of the way.The problems that arose were somewhat frustrating but the stress and anxiousness were alleviated by Stephen's very calm efficient manner. Thank you Stephen for all your help and patience you are a very commendable vital part of the Charters set up.
Ann · 25 August 2023 · Charters Winchester
Agent replied · 30 September 2023
Ann, thank you for reviewing the service received. Stephen will be delighted with this feedback.
★★★★★ 5/5
TrustpilotThe help you didn’t know you needed!
Charters have recently helped us purchase our new home. Jo supported us throughout the process providing helpful nudges so we could, in turn nudge others and by liaising with the vendor to arrange contractor access to quote prior to exchange. Thank you.
Rachel · 25 August 2023 · Charters Winchester
Agent replied · 30 September 2023
Thank you for the kind words, Jo will be so pleased with the feedback.
★★★★★ 5/5
TrustpilotBest Estate Agents we have come across.
From the moment we walked into their office, we felt that these people would be able to do the perfect job for us, and so far things have moved VERY well with them. Within a week they had drawn up all the relevant paperwork, arranged to have, and the pictures taken, also going live, all within a space of 1 week. They also sent three different staff members to look over my house, and asked me questions about it, so that at least one member of staff could show potential buyers round, and would also be able to answer any questions that should arise.We couldn't believe how good the video was that came up with our house pictures, a totally unexpected welcome surprise. I have 100% confidence with all the staff.
Nigel · 24 August 2023 · Charters Winchester
Agent replied · 19 June 2024
Hi Nigel, thank you for the review, it is greatly appreciated.
★★★★★ 5/5
TrustpilotSupport from Simeon and the team was…
Support from Simeon and the team was first class, explained everything so well and took the stress away for us
Adrian · 24 August 2023 · Charters Winchester
Agent replied · 19 June 2024
Adrian, thank you for the feedback, really appreciate this.
★★★★★ 5/5
TrustpilotWInchester property rental
I rented a property in WInchester through the local Charters branch in August 2022 and all of my dealings with both branch staff and their in-house property management team have been first class. Having now moved out, I can say they were thoroughly professional in guiding me through the process including ensuring the swift return of my deposit. All of the team are welll worth their 5-star reviews and special mentions go to Gary, Tracey & Rebekah for their assistance throughout. Would highly recommend...
Brett · 24 August 2023 · Charters Winchester
Agent replied · 30 September 2023
Hi Brett, thank you so much. The team will be delighted with this.
★★★★★ 5/5
TrustpilotFirst Class Service from Charters
We transferred the sale of our property from another agent to Charters . We cannot praise Charters enough! Nothing was too much trouble and from start to finish they worked very hard on our behalf. Special mentions for Phil (Valuation Manager) in Sales and Stephen (Sales Progressor ) who did superb jobs - as did the whole of the Charters Team. Thank you
Karen · 24 August 2023 · Charters Winchester
Agent replied · 30 September 2023
Hi Karen, thank you for the review, it will be passed on to the team.
★★★★★ 5/5
TrustpilotBought a property through Charters
Massive thankyou to Jane Booth at Charters Alton for all her help and guidance throughout the buying process. Jane was friendly and efficient at getting back to me with information, and guided me throughout the process. Would highly recommend using Charters and Jane in the future.
Georgie · 24 August 2023 · Charters Winchester
Agent replied · 30 September 2023
Thank you Georgie, for taking your time to review the service received.
★★★★★ 5/5
TrustpilotCharters made renting a house seamless
Charters made renting a house seamless, they are so detailed and professional. My letting agent Sarah is awesome, very customer oriented and friendly. She is passionate about what she does and how she can make a client achieve the best home needed. For me Charters Est. agent got my heart already especially Sarah B. You are the best
Hafsat · 23 August 2023 · Charters Winchester
Agent replied · 26 August 2023
Hello, thank you for taking the time to review the service received. Sarah will be so pleased with the feedback.
★★★★★ 5/5
TrustpilotExcellent service from Charters again
Third year we have used Charters to find a tenant and manage our property. Excellent service, professional and friendly. Sarah Bainbridge has been very helpful, an eye for detail, good communication and prompt responses, very happy to be using Charters again.
John · 23 August 2023 · Charters Winchester
Agent replied · 26 August 2023
Thank you for reviewing the service received. Sarah will be delighted with this feedback.
★★★★★ 5/5
Trustpilot10/10 customer service throughout
10/10 customer service throughout! Very professional company who get everything sorted quickly and efficiently. Jo kept me updated throughout the process which was very much appreciated. Would 100% recommend
Sky · 23 August 2023 · Charters Winchester
Agent replied · 26 August 2023
Thank you, for the review. We appreciate the recommendations.
★★★★★ 5/5
TrustpilotDewi Jones Marla looks after my…
Dewi Jones Marla looks after my property for Charters and he has been so efficient with all my requests and providing information since I have moved into Elmfield at the start of the month. Not only is he professional and quick at responding, but also is caring and understanding! Thanks for everything :)
John · 23 August 2023 · Charters Winchester
Agent replied · 26 August 2023
Thank you for reviewing the service received. Dewi Jones will be delighted with this feedback.
★★★★★ 5/5
TrustpilotI recently sold my tenanted apartment
I recently sold my tenanted apartment, this had to coincide with the tenancy ending, as well as keeping my buyer. Fiona ELLIS was so helpful at all stages of my sale. Always available to contact for assistance and guidance at crucial stages of the sale. Even when I thought there was a concern, Fiona was able to bring the sale back on track. A true asset to Charters - always calm and professional. A wonderful experience for me.. Highly recommend Charters.
Pete · 23 August 2023 · Charters Winchester
Agent replied · 19 June 2024
Thank you, Pete, for reviewing the service received. We appreciate the recommendations.
★★★★★ 5/5
TrustpilotGreat experience
Jo Goddard guided us through the entire process brilliantly, and helped us to navigate some of the complexities with solicitors, etc. Very grateful for her help and support throughout.
Gavin · 22 August 2023 · Charters Winchester
Agent replied · 26 August 2023
Hi Gavin, thank you so much. Jo will be delighted with this.
★★★★★ 5/5
TrustpilotFantastic service
During the process of buying our new home, with the support of Jo Goddard at Charters Estate Agents, we were kept well updated throughout the process. Jo rang regularly and answered any queries we had.
Rebecca · 22 August 2023 · Charters Winchester
Agent replied · 26 August 2023
Hi Rebecca, thank you so much for the feedback, it is much appreciated.
★★★★★ 5/5
TrustpilotCharters have sold our flat in the past…
Charters have sold our flat in the past and they have been amazing, from start to finish. They are now helping us again for the search for our next property - the whole team is so professional!Especial thanks to Jane from Alton Charters for your help!
Lujan · 21 August 2023 · Charters Winchester
Agent replied · 26 August 2023
Thank you for the review! Have a great day.
★★★★★ 5/5
TrustpilotThese Estate Agents where very helpful…
These Estate Agents where very helpful throughout the purchasing process. I could call any time and received a pleasant, timely & well informed response. I was kept in the loop by my designated staff member (Kayleigh Ryan, many thanks!) through email and telephone. When I collected the keys the office was well presented, professional and welcoming. Their "in-house" mortgage providers also gave a 5/5 experience! All in all I look forward to doing business with them again when I need to!
Zeeky · 21 August 2023 · Charters Winchester
Agent replied · 26 August 2023
Hi, thank you for taking your time to review the service received.
★★★★★ 5/5
TrustpilotKind Polite professional and a geat customer service which are missing now a days on most of the agencies.
Thank you Charters for the help in finding right the property. It was really hassle free, great customer service and a special thanks to Ella for her timely response on several Q's that we had.
Barun · 21 August 2023 · Charters Winchester
Agent replied · 26 August 2023
Hi, thank you so much for the feedback, it is much appreciated.
★★★★★ 5/5
GoogleWe want to share what outstanding service we have had from Charters' Estate Agents in Farnham. We simply could not have had any better service at any stage. From start to finish they have excelled in every aspect, throughout a very challenging sale. From the initial, very professional valuation and advice by Harry, and the excellent marketing by their team which secured cash buyers (twice); through to Gemma in their department handling/chasing solicitors and the rest of the chain so competently, and who kept us updated regularly; to Nick's (Mgr) expert experienced timely advice, and Dee going the extra mile completing our sale. Throughout our sale, their team communicated with us effectively and competently.
We are so pleased with Charters and would highly recommend them to anyone looking for reputable, reliable, competent, expert and friendly estate agents, doing their best for their clients. Thankyou Charters.
Sue · 20 August 2023 · Charters Farnham
Agent replied · 27 August 2023
Thank you Sue, for reviewing the service received. The Farnham team will be delighted with this feedback.
★★★★★ 5/5
TrustpilotCharters
Thank you to all the team at Charters from the selling of my house, they are professional always helpful and especially Kayleigh sales progression team she dealt with the after sale kept me up to date with emails, weekly phone calls and chased third parties to the sale was complete.This service is top notch and I highly recommend it, if you are thinking about using an agency then this is the stop you need.
Customer · 20 August 2023 · Charters Winchester
Agent replied · 19 June 2024
Thank you for taking your time to review the service received.
★★★★★ 5/5
TrustpilotGreat customer service
Received a great customer service experience and quick response to all my queries from the Team at Charters and special thanks to Ella B. for her help in helping find the right property and responding to my concerns promptly.Thank you :)
Esther · 18 August 2023 · Charters Winchester
Agent replied · 26 August 2023
Thanks Esther for the review! The team will be so pleased.
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