Trusted Agent profile · Hampshire and Surrey

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Charters estate agents in Winchester, Farnham, Chandlers Ford and 2 more

4.9

★★★★★ Excellent

4,169 reviews across 6 offices and 4 platforms

www.chartersestateagents.co.uk

Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,169 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.8 / 5

1,304

Reviews on Google

All 6 offices

Facebook logo

3.5 / 5

8

Reviews on Facebook

All 6 offices

Trustpilot logo

1,907

Reviews on Trustpilot

All 6 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Charters's six offices, most reviewed first. Each has its own page.

Latest reviews from every Charters office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Stephen Henry from Charters

I want to extend my appreciation to Stephen Henry for his excellent support during the purchasing process. Stephen's dedication and timely updates were crucial in making this purchase a success. Without his assistance, it might not have been possible. I'm grateful for Stephen's professionalism and commitment to ensuring a smooth experience.

Martin · 22 September 2023 · Charters Winchester

Agent replied · 28 October 2023

Thank you for reviewing the service received. Stephen will be delighted with this feedback.

5/5

Trustpilot

Tom from the Winchester office was so…

Tom from the Winchester office was so accommodating of our relocation from Newcastle, helped us to arrange a viewing on a date that was best, and was on the ball with communication with quick responses to queries. Made the whole moving experience less stressful.

Elizabeth · 21 September 2023 · Charters Winchester

Agent replied · 28 October 2023

Thank you for the feedback, really appreciate this.

5/5

Trustpilot

I had an outstanding experience working…

I had an outstanding experience working with Charters during the sale of my property. Their team's communication and positive attitude were exceptional throughout the entire process. Their professional advice was not only helpful but also instrumental in getting the job done successfully. I cannot recommend the staff at Charters highly enough, and I wholeheartedly urge anyone looking to sell their house to give them a try. Their commitment to excellence truly sets them apart.

Ben · 21 September 2023 · Charters Winchester

Agent replied · 28 October 2023

Thank you Ben, for taking your time to review the service received.

5/5

Trustpilot

First time buyer, great service.

First time buyer.As the title says I am a first time buyer. I had no idea what I was supposed to be looking at. No idea what questions to ask and no idea how any of the process worked. Tilly, not only helped answer all my questions but also helped providing useful information and allowing me to fully explore the home, before I ultimately brought it. Very professional and I would highly recommend.

Martyn · 21 September 2023 · Charters Winchester

Agent replied · 28 October 2023

Hi Martyn, thank you for the feedback, really appreciate this.

5/5

Trustpilot

Charters Estate agents response and…

Charters Estate agents response and swiftness in documentations are impressiveI want to specially thank Sarah Bainbridge who has a good field marketing strategy and very friendly .She made the whole process easy.

Joy · 21 September 2023 · Charters Winchester

Agent replied · 30 September 2023

Thank you for the review! Have a great day.

5/5

Trustpilot

Charters Winchester

Very professional yet personal service that resulted with us finding an apartment that was absolutely spot onA special mention to Thomas A. who drove our search, listened to what we were after and was very responsive to our questions and emails. We felt at ease throughout the viewing process - every question we had, answered by Tom who presented each property very well with all the information you'd need, as well as being friendly and genuinely wanting the best for us. This resulted in us getting a brilliant property which I'm not so sure would've been achieved elsewhere. We really appreciate the work you put in for us, thank you.

Cam · 20 September 2023 · Charters Winchester

Agent replied · 30 September 2023

Thank you for the feedback, really appreciate this.

5/5

Trustpilot

Charters Winchester

I have used Charters Winchester for some time now and always find both the sales department and lettings team to be extremely helpful, friendly, and professional. Particular thanks to Mark, Gary, Thomas, Elle and Sarah for all their help and hard work but everyone I have spoken to at this branch has always gone above and beyond.

K · 20 September 2023 · Charters Winchester

Agent replied · 30 September 2023

Hi, your review is greatly appreciated. The team will be so pleased with this.

5/5

Trustpilot

Charters were excellent and arranged at…

Charters were excellent and arranged at short notice a lot of viewings for us. We were met by a very friendly and knowledgable estate agent who showed us a variety of properties based on our requirements. Huge thanks to Tom Andrew’s and the rest of the Team at Charters for being so accommodating !

David · 19 September 2023 · Charters Winchester

Agent replied · 30 September 2023

David, thank you for the feedback, really appreciate this.

5/5

Trustpilot

Couldn't have asked for more!

Kayleigh help us with all our questions and with all the process and was always making us aware of every single update! That made such a big difference for us and made us feel that things were being taken care. Would definitely work again with!

Mr · 17 September 2023 · Charters Winchester

Agent replied · 30 September 2023

Thank you for this review, Kayleigh will be delighted.

5/5

Trustpilot

Very supportive for a first time renter

Well, trying to navigate the rental market as a first time renter has been pretty challenging. Indeed, trying to engage many agents has been very frustrating - but not Charters! I've found the whole team to be very supportive in helping me to find a suitable home, and I'm due to move in shortly.Of course, when renting for the first time, one will have plenty of questions/concerns - but the team have been excellent in helping to reassure me and guide through the process. A special thanks to Sarah from the Winchester team for her support.

Benjamin · 17 September 2023 · Charters Winchester

Agent replied · 30 September 2023

Hi Benjamin, thank you for taking the time to review the service received.

5/5

Trustpilot

Couldn’t have asked for a better estate agents!

Charters have dealt with the sale of our late father’s property with the upmost professionalism all the way through. Despite a challenging market they remained motivated and their communication faultless. Sarah and the staff at the Alton branch were always so helpful, guiding us through and ensuring we achieved a sale. After accepting an offer Kayleigh kept the process running smoothly and always kept us up to date with progress. I wouldn’t hesitate to recommend Charters.

Vicky · 17 September 2023 · Charters Winchester

Agent replied · 30 September 2023

Hi Vicky, thank you for the review, it is greatly appreciated.

5/5

Trustpilot

Excellent service

The service provided by all the Charters staff has been straightforward and speedy. The photos of our property are excellent and we were able to tweak the property description prior to publication.

Marion · 14 September 2023 · Charters Winchester

Agent replied · 30 September 2023

Hi! Thank you for sharing your review of our service.

5/5

Trustpilot

Lewis Pearce from Charters in Bishops…

Lewis Pearce from Charters in Bishops Waltham showed us a number of properties. We changed our brief during the search and Lewis listened to us and was able to understand what we were looking for - resulting in us finding the right place after a very long search. Lewis was always polite, professional, friendly and helpful. He was also efficient and hardworking- arranging several viewings back to back at short notice on several occasions and always communicating with us to ensure we had all the information on planned viewings. He used his knowledge of the local area to help us understand it better and choose the right village for us. Lewis gave us time to think about our options and at no point did we feel under pressure to make a decision. All in all, great to work with and we thoroughly recommend Lewis and his colleagues in finding us our new home. Thank you, Lewis!

Debbie · 14 September 2023 · Charters Winchester

Agent replied · 30 September 2023

Hello Debbie, thank you for taking the time to review the service received. Lewis will be so pleased with the feedback.

5/5

Trustpilot

Very happy with Charters

I'm very happy with the attention provided by the Charters team (Simon Edser, Stephen Henry, Kevin Ashley, Becky). I felt updated all the way through, so never felt out of touch with events. The property was snapped up in the first week of launch by Charters, which was an excellent start. Stephen's regular contact (without my prompting) was very helpful. The team members all have a great manner about them, which makes the sale process much easier.

Holger · 13 September 2023 · Charters Winchester

Agent replied · 30 September 2023

Hi, your review is greatly appreciated. The team will be so pleased with this.

5/5

Trustpilot

In safe hands…

As a Landlord living remotely on a Scottish island we rely heavily upon the Charters team to fully manage and organise all the elements surrounding our rental property in Winchester. After five years of a stable tenancy we found ourselves having to remarket the property To Let once again and complete all the necessary Check Out and Check In processes surrounding a new tenancy.Gary & Sarah in Winchester were quick, effective and efficient in marketing and finding new tenants. Sarah was an excellent communicator and went out of her way to visit the property and provide real time updates.Rebekah in the behind the scenes property management team headed up by Tracy both handled everything together including a quick redecoration of the property between the outgoing and ingoing tenants. It can be a stressful time when trying to manage everything from a distance so it’s a huge relief to know our property is in safe hands. Teamwork makes the dream work!Thank you Charters

Tim · 11 September 2023 · Charters Winchester

Agent replied · 30 September 2023

Hi Tim and Jan! Thank you so much for taking the time to review the service received. The team will be so pleased with the your feedback.

5/5

Trustpilot

Thanks for making our dream home a reality

Charters Avenue Southampton helped us with the sale of our previous home. Rebecca Chapman, Ned Lowe, and Jonny Beatie were very professional, even when the sale fell through, the team rallied round within 7 days to re-sell our property. Also, Simon Edser was able to use his vast knowledge and history of the area of choice during the viewings which helped in making informed decisions for the purchase of our dream home.Charters Chandler's Ford - Stephen Henry (Sales progressor) and his team impressed us with their professionalism, communication and assurance during our sale and purchase. When the process seemed uncertain, Stephen and his team liaised with the various solicitors to successfully help us complete on our sale and purchase. Massive thank you to the entire team.

Joel · 10 September 2023 · Charters Winchester

Agent replied · 30 September 2023

Joel, thank you for reviewing the service received. We are so pleased you had a wonderful experience throughout.

5/5

Trustpilot

Fast and efficient

Charters quickly found a serious buyer for our property and then worked hard to progress and conclude the sale, liaising with all parties on a regular basis. I would definitely go to them again.

Paul · 8 September 2023 · Charters Winchester

Agent replied · 30 September 2023

Paul, thank you, for the review! We hope to see you again soon.

5/5

Trustpilot

Beyond expectations!

When I went to do the viewing, Charters agent, Harrison, said to me "It'll be hard to describe how would it look like after refurbishment" and he was absolutely right!The flat was handed over to me on the agreed date in an excellent condition with the help of our pre-tenancy manager, Martha, and the amazing tenancy manager, Giovanna, who was managing the refurbishment and kept following up with us to make sure that everything is in place and our move is smooth (Big thanks you Gio :D).Charters team raised our expectations of any future tenancy!Thanks to the amazing Harrison, Martha, Giovanna, and Charters team! :D

Ahmed · 8 September 2023 · Charters Winchester

Agent replied · 30 September 2023

Ahmed, thank you so much for the feedback, really appreciate this.

5/5

Trustpilot

I called the wrong office by mistake.. but then....

I called the wrong office by mistake... ended up arranging a viewing and booking in to talk to their finance support. What a very helpful, understanding and no pressured company. Natalie Lewis is a credit to your company and was super impressed. Being in sales myself it was very refreshing to speak to someone that just listened and then advised, no pressure at all!!

Vicky · 7 September 2023 · Charters Winchester

Agent replied · 30 September 2023

Thank you for the review, it is much appreciated.

4/5

Trustpilot

Overall happy

Overall happy. The process of getting new tenants is very easy and efficient. Had issues in the past when we have had problems at the property. So far 2023 has been a positive experience.

Lucy · 7 September 2023 · Charters Winchester

Agent replied · 30 September 2023

Lucy, thank you for reviewing the service received.

5/5

Trustpilot

Ive been working closely with Charters…

Ive been working closely with Charters for a while and im very pleased with progress to date,,,, i would defiantly recommend you give them a go!!!

Paul · 6 September 2023 · Charters Winchester

Agent replied · 30 September 2023

Paul, thank you for the review, it is much appreciated.

5/5

Trustpilot

Quality Service

We were having difficulty finding a place to live and within 24 hours Sarah Bainbridge had found us a fantastic rental property. Thank you for the great experience, your competency and friendly customer service!

Jessica · 6 September 2023 · Charters Winchester

Agent replied · 30 September 2023

Thank you Jessica, for taking your time to review the service received.

5/5

Trustpilot

Shannon @ Charters

Just a quick mention. Shannon thank you for all the help you have given us in our search for a new home to rent over the past few months. Always helpful and friendly, offering the best options to suit our budget. Thanks again. All the best Craig.

Craig · 4 September 2023 · Charters Winchester

Agent replied · 30 September 2023

Craig, thank you for the feedback, really appreciate this.

5/5

Trustpilot

I highly recommend Charters Estate…

I highly recommend Charters Estate Agents in Chandlers Ford Southampton. I was looking to purchase a property and the team looked after me from start to finish. Their service has the personal touch and they go above and beyond for you. I would absolutely recommend them to family and friends. Thank you for making what can be a stressful time, a really smooth process.

Michelle · 4 September 2023 · Charters Winchester

Agent replied · 30 September 2023

Thanks Michelle for this review! The teams will be so pleased.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Charters is among The Negotiator Awards 2025 winners.

Negotiator Awards winners in seven years, the group and its branches: 2017, 2018, 2019, 2021, 2022, 2024, 2025.

Negotiator Awards by year, 2017 to 2024

Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.

EA Masters

Charters is among EA Masters 2026 winners.

EA Masters winners in two years, the group and its branches: 2020, 2026.

EA Masters by year, 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Charters

Which Charters office has the most reviews?

Winchester has the most, with 2,893 reviews rated 4.9 out of 5, followed by Farnham with 333.

Where are the Charters offices?

The six Charters offices, by town:

  • | Head Office: 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Alresford: The Old Post Office, 17 West Street, Alresford, Hampshire, SO24 9AB
  • Alton: Julius Caesar House, 66 High Street, Alton, Hampshire, GU34 1ET
  • Chandlers Ford (13 Oakmount Road): 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Farnham: 40 Downing Street, Farnham, Surrey, GU9 7PH
  • Winchester: 2 Jewry Street, Winchester, Hampshire, SO23 8RZ
What do sellers say about Charters?

263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."

What do buyers say about Charters?

382 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."

What do landlords say about Charters?

56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."

What do tenants say about Charters?

100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."

Has Charters won any awards?

Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.

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