Trusted Agent profile · Hampshire and Surrey
Verified
★★★★★
4,169 reviews across 6 offices and 4 platforms
Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,169 reviews on four platforms, rated 4.9 out of 5 overall.
1,304
Reviews on Google
All 6 offices
8
Reviews on Facebook
All 6 offices
1,907
Reviews on Trustpilot
All 6 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ...Read all 263 from sellers
We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ...Read all 382 from buyers
Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ...Read all 56 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 100 from tenants
Charters's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotCharter’s Vanessa Joy was brilliant.
Vanessa Joy at Charters estate agents was very helpful during the sale of my property. It was a protracted sale & she kept me up to speed throughout. With the help of the sales progression team she managed to get a difficult sale completed.
Hello William, thank you for taking the time to review the service received. Vanessa will be so pleased with the feedback.
5/5
TrustpilotThanks to Jo Goddard
Thanks to Jo Goddard in the Sales Progression Team at Charters, Southampton. She kept us fully informed of progress from the sale of our property through to exchange of contracts. Issues with solicitors meant that it was not an easy process and Jo went the extra mile in liaising with all parties to ensure that the exchange happened in time for the completion date already agreed by everyone in the chain.
Thank you so much, for taking your time to review the service received.
5/5
TrustpilotWe recently approached Charters Estate…
We recently approached Charters Estate Agents to assist with our property search. My husband and I found the team at Charters in Southampton to be very professional, efficient and helpful. We were particularly impressed by Kiranjit Khosah who went above and beyond to assist us with our move and all our enquiries. We strongly recommend using this estate agency.
Hi Claire, thank you for reviewing the service received.
5/5
TrustpilotWe recently approached Charters Estate…
We recently approached Charters Estate Agents to assist with our property search. My husband and I found the team at Charters in Southampton to be very professional, efficient and helpful. We were particularly impressed by Kiranjit Khosah who went above and beyond to assist us with our move and all our enquiries. We strongly recommend using this estate agency.
Hi Claire, thank you for reviewing the service received.
5/5
TrustpilotVanessa from Charters Alresford
Vanessa Joy at the Charters Alresford branch is absolutely sensational. She took time to get to know the type of property we were looking for, and after viewing some properties that fit the initial brief, but weren't quite right for us, easily fine-tuned her recommendations.She was readily available on the phone if we needed to reach out, and returned calls quickly if she was otherwise engaged. She kept communications professional and friendly and found us the house that we could live in for the next 40+ years!If you're looking to relocate, I wouldn't hesitate to recommend Vanessa to help navigate the journey. Thank you.
Thank you so much for reviewing the service received. Vanessa will be pleased with this feedback and recommendations.
5/5
TrustpilotA professional agency overall
A professional agency overall. Giovanna Palmentieri at the Southampton office has been especially helpful. Fast and effective responses for repairs, inspection appointments and such, also provides flexible contact solutions when I was abroad. Great employees and agency as well.
Hi, thank you so much for the feedback, it is much appreciated.
5/5
TrustpilotVanessa Joy - Delivers results with a smile
Not all elements of our sale process were straightforward and initially it was frustrating to be dealing with different members of staff but once we dealt with Vanessa Joy the whole experience was transformed. She was warm, understanding, engaging, professional and tireless in her search. She was determined to find us a buyer and a home and she did both. I would wholeheartedly recommend Vanessa and would happily work with her again.
Hello Jenny, thank you so much for the feedback, Vanessa will be delighted.
5/5
TrustpilotVanessa Joy - Charters Alresford
We have recently exchanged contracts on our house purchase. Vanessa at Charters in Alresford has been so efficient throughout the whole process. All questions we have had have been efficiently dealt with and answered, and always with a cheery smile and a positive attitude. So helpful and always willing to sort out any queries. We would definitely recommend her.
Hi Helen, thank you for the feedback, really appreciate this.
5/5
TrustpilotSarah was incredibly helpful and…
Sarah was incredibly helpful and supportive throughout the entire process. They took the time to understand my specific requirements and showed me a range of properties that were a good fit. They were also very responsive to my questions and concerns.I would highly recommend Charters (Sarah) to anyone looking for a rental property. They are a professional and reliable team who are committed to helping their clients find the perfect home.
Hi Fabiana, your review is greatly appreciated. Sarah and the team will be so pleased with this.
5/5
Trustpilotoutstanding Service from Charters Estate Agents
I recently had the pleasure of working with Charters Estate Agents for a series of property viewings over a span of two days, and I couldn't be more pleased with the experience.The agents at Charters displayed an impressive level of honesty and an in-depth knowledge of the properties and the surrounding areas. Their transparency and expertise were truly exceptional. It was evident that they genuinely cared about finding the right property to meet my needs.From the very beginning, their professionalism and dedication to ensuring a seamless experience stood out. They went above and beyond to answer my questions, address my concerns, and provide valuable insights that guided me in making informed decisions.Overall, I must say that the service I received from Charters Estate Agents was nothing short of outstanding. I highly recommend their services to anyone in search of a trustworthy and knowledgeable partner in their property journey.Thank you, Charters, for your exceptional service!
Thank you for reviewing the service received. We are so pleased you had a wonderful experience throughout. We appreciate the recommendations.
5/5
TrustpilotFantastic Estate Agent!
Fantastic Estate Agent!I have recently sold through Charters in Bishops Waltham and found them to be really friendly and professional to deal with. Nathan and Darcy were my main points of contact, both have been great. Gemma was a great sales progressor too, she kept me up to date with the sale and also easy to speak to. Thank you all for your hard work in the sale of my house and I would have no hesitation in coming back to you in the future as well as recommending you.
Hi Sally, your review is greatly appreciated. The team will be so pleased with this.
5/5
TrustpilotSuch a friendly helpful team
Such a friendly helpful team. Guided us through our house purchase - would highly recommend x
Thank you for taking the time to review the service received.
5/5
TrustpilotWhat an absolute joy it is to work with…
What an absolute joy it is to work with Sarah Bainbridge! I've not rented in a long time and some of my knowledge of the processes is quite rusty. Sarah's been amazingly helpful talking me through how everything works, squeezed me in to view properties where there was no availability and went over and above to support me in finding the right property for me and made the whole experience easy and straight forward. Can't recommend her enough!
Hi Veronkia, thank you so much! Sarah will be ever so pleased with this feedback.
5/5
TrustpilotGreat service from Sarah Bainbridge in…
Great service from Sarah Bainbridge in the Winchester branch. She found me some lovely tenants and provided excellent service. Thank you Sarah
Hi Rachel, thank you so much for the feedback, it is much appreciated.
5/5
TrustpilotThank you Charters! - Harrison & Jonny
Thank you Charters!From a house viewing on Monday evening, to have everything sorted and ready for myself to move in on the 31st of this month (even earlier if I wanted to), outstanding!Harrison & Jonny - Bishops Waltham. have been on the ball, answered all my questions. and have pulled the stops out to ensure a successful let to myself in under 48hours.I have not had any doubts at all about this team and can't thank them enough!Five stars!!
Hi Bradley, thank you for the kind words, both Harrsion and Jonny will be so pleased with the feedback.
5/5
TrustpilotPrompt, helpful and clear
They have been very helpful so far, the preparation for the viewing was good and the viewing itself was the best viewing I’ve had from anyone.Our estate Agent was Storme and she was prompt, clear and had all the information available when viewing the house which is something I’ve rarely been provided when viewing a house. She personally was the best estate agent viewing I have had.
Hi Connor, thank you for reviewing the service received. Storme will be delighted with this feedback.
5/5
TrustpilotThanks to NL
Review specifically for NL (s'ton branch), super helpful and was great at keeping us in the loop with properties coming up that could be right for us- we appreciated this, Thankyou
Thank you so much for the review, Ned Lowe will be so delighted.
5/5
TrustpilotThoroughly Recommend
Everyone I have dealt with at Charters has been extremely helpful, from the first contact to today when my house went live! One member of staff, N, could not do enough to assist and I’d thoroughly recommend Charters. Fingers crossed my house sells just as quickly and easily!
Thank you, we are so glad to hear you had a positive experience.
5/5
TrustpilotHouse purchase.
We have bought a house through Charters in Winchester. The whole experience has been excellent. As with any house purchase there have been a few issues along the way and we would like to call out the support of Jo Goddard who has pushed to sort these and help us through the process from sale agreed to exchange. Thank you.
Hi David, thank you for the feedback, really appreciate this.
5/5
TrustpilotThanks to Natalie from Charters
Thanks to Natalie from ChartersShe is very helpful kind and supportive always welcoming us with her cute smile 😊 as we are first time buyer she always helping to finding right property for us and answer all my questions 👍
Hi Arti, thank you so much. Natalie will be delighted with this.
5/5
TrustpilotJust completed on the sale of my…
Just completed on the sale of my property and I would just like to say a big thank you to the Charters team.A particular shout out to Jo Goddard who guide us through to completion. I would definitely recommend Charters Estate Agents for the sale of your property.
Hi Paul, thank you for reviewing the service received. Jo will be delighted with this feedback. We appreciate the recommendations.
5/5
TrustpilotSarah Bainbridge and the Charters…
Sarah Bainbridge and the Charters Rental team have done another great job finding new tenants, all done in no time and therefore no gap, Many thanks.
Thank you so much for the review. Sarah and the rental team will be greatly pleased with this!
5/5
TrustpilotVery professional
Very professional. Sarah Bainbridge was great. She went the extra mile to make sure the place met all our needs. She made a stressful situation manageable.I recommend her to anyone looking to rent. She was very patient with us as well as we were unsure about certain things
Thank you for the kind words, Sarah will be so pleased with the feedback.
5/5
TrustpilotHighly efficient, professional service
Highly efficient, prompt and professional service. Staff friendly, helpful and obliging. Excellent sales brochure and photographs. Convenient facility to electronically review and approve key documents.
Thank you so much for the lovely feedback, really appreciate this.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Charters is among The Negotiator Awards 2025 winners.
Negotiator Awards winners in seven years, the group and its branches: 2017, 2018, 2019, 2021, 2022, 2024, 2025.
Negotiator Awards by year, 2017 to 20242024 1 Gold, 3 Bronze and 1 Highly Commended The Negotiator Awards 2024 winners
2023 1 Highly Commended The Negotiator Awards 2023 winners
2022 1 Silver and 1 Bronze The Negotiator Awards 2022 winners
2021 1 Silver The Negotiator Awards 2021 winners
2019 1 Gold The Negotiator Awards 2019 winners
2018 2 Gold and 1 Silver The Negotiator Awards 2018 winners
2017 1 Gold and 2 Bronze The Negotiator Awards 2017 winners
Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.
Charters is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Winchester has the most, with 2,893 reviews rated 4.9 out of 5, followed by Farnham with 333.
The six Charters offices, by town:
263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."
382 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."
56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."
100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.
