Trusted Agent profile · Hampshire and Surrey
Verified
★★★★★
4,164 reviews across 6 offices and 4 platforms
Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,164 reviews on four platforms, rated 4.9 out of 5 overall.
1,304
Reviews on Google
All 6 offices
8
Reviews on Facebook
All 6 offices
1,902
Reviews on Trustpilot
All 6 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ...Read all 263 from sellers
Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ...Read all 382 from buyers
Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ...Read all 56 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 100 from tenants
Charters's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotCHARTERS WINCHESTER
Thomas has been really efficient with our request and thanks to him we were able to secure a beautiful apartment within 2 days. He’s been absolutely brilliant throughout.
Thank you so much for the review. Thomas will be greatly pleased with this!
5/5
TrustpilotGreat experience with team in Winchester office
Very happy with all the Charters team in Winchester.
Hi Marie, your review is greatly appreciated. The team will be so pleased with this.
5/5
TrustpilotThe selling and buying.
Thanks for everything you handled in making my transition so simple, well done to all involved.
Hi Edward, thank you for the review, it is greatly appreciated.
5/5
TrustpilotGreat Service
Jo assisted in a what turned out to be tricky process and made it as easy as she could for us. Thank you Jo.
Rachel, thank you for this review, Jo will be delighted.
5/5
TrustpilotGreat Service from Charters - A straightforward property sale
Charters, especially Jo, Mark, and Elle, were exceptional in selling my property. They worked proactively, even on weekends, kept everything on track, and chased solicitors on both sides. Their knowledge and personalised approach were impressive. Highly recommended for a seamless property sale!
Thank you for taking the time to review the service received.
5/5
TrustpilotWe have had a very positive experience…
We have had a very positive experience with Charters Alresford when selling our property. Vanessa in particular has been extremely helpful and communicative with us throughout the process so we always knew what was happening. Would have no hesitation in recommending.
Thank you, for the review. We appreciate the recommendations.
5/5
TrustpilotMy experience with Charters has been…
My experience with Charters has been amazing. Thankyou to Sarah (Winchester). She has been so helpful and patient. Myself and friend are very thankful to her.
Hi Chloe, thank you so much for the review, it is much appreciated.
5/5
TrustpilotProfessionalism and knowledge
Vanessa spent time helping me to define my wishlist for my next property so that I could narrow down my search so that we could find the right property. The whole Alresford office has been very professional but Vanessa's market knowledge, charm and energy have stood out.
Thank you for the kind words, Vanessa will be so pleased with the feedback.
5/5
TrustpilotThe pinnacle of estate agencies in Southampton!
Charters are an incredibly attentive and engaged real estate agency. My experience with Sam, one of their lettings negotiators, was the best I have received from any estate agent in Southampton. He was incredibly supportive and provided a highly professional service, while also going the extra mile to add a personal touch that is often neglected within the industry. Top, top service. Would 100% use their services again and recommend to others.
Hi Liam, thank you for taking the time to review the service received. Sam will be so pleased with the feedback. We appreciate the recommendations.
5/5
TrustpilotCharters Estate Agents. Park Gate
We have recently sold our house from a 1st viewing with Charters Estate Agents in Park Gate Southampton. Both Jo Goddard & Jonathan have helped the process along with their professionalism and determination. They have both been amazing as have Charters been in general right from the beginning of our instruction on to the market. A huge thank you to you all !!!!
Hi Elizabeth, thank you for reviewing the service received. We are so pleased you had a wonderful experience throughout.
5/5
TrustpilotHelpful agent
While I did not rent from them my interactions with thier agent, called Ella Burnett were always very good. She very always very helpful and pleasant on the phone and in person.
Thank you Mark for the wonderful review! Ella will be thrilled with this feedback!
5/5
TrustpilotVery professional
Very professional, dealt with a gentleman by the name of Samual Scott. Extremely helpful and kept me in the loop at all times. Would definitely use again!
Hi, your review is greatly appreciated. Samuel will be so pleased with the feedback.
5/5
TrustpilotHighly recommend, very friendly and professional.
We have recently been suported in our property search by numerous members of the Chandlers Ford branch. Nathan and Natalie have been particularly helpful, providing a tailored experience through informing us of new instructions that meet our search criteria. Charters are very friendly, yet professional in their approach and listen to your requirements in what you're looking for in a house rather than a blanket 'send-to-all' approach.
Thank you, Thomas, for the review. We appreciate the recommendations.
5/5
TrustpilotCompetent advice on maintenance of a rental property
I want to mention Kelly Santos in particular at Charters Estate Agents. She was extremely patient with all my queries today & gave me expert advice concerning maintenance of a rental property as well as taking on my Council Tax queries. She is clearly very experienced & gives advice confidently & competently. Huge thanks!
Hi, thank you so much for reviewing the service received! Kelly will be ever so pleased with this feedback.
5/5
TrustpilotCharters Alresford
We have recently been supported in our house search by Vanessa in the Alresford branch. Vanessa is incredibly warm and professional and ably helped us find the perfect family home. Throughout the process she has been very responsive to any queries or help we've needed as the sale progresses. Wouldn't hesitate to recommend her.
Thank you so mcuh for this review, both Elle and Victoria will be delighted.
5/5
TrustpilotI had been looking for a place to rent…
I had been looking for a place to rent in Alresford for a quite a long time and was using a few agents, but Vanessa Joy at Charters was always on the ball and kept me updated as and when something came up. Vanessa Joy found me a place and I am now happily living in Alresford. Thank you Vanessa.
Kyle, thank you for this review, Vanessa will be delighted.
5/5
TrustpilotThanks for the help! - Jo Goddard
Wanted to pass along my thanks to Jo Goddard at Charters Southampton, for all the help she gave getting my purchase through. Kept me up to date and informed me of all progress, even at the more difficult times! Thanks again for the all help Jo, I appreciated it!
Hi Edward, thank you for the feedback, really appreciate this.
5/5
TrustpilotGreat experience
Have had the great pleasure of working with Ella Burnet over the past 3 months to find a place for rent in Southampton. She has been amazing- very patient, attentive to my preferences and always followed up on how my viewings went taking on board feedback and giving me advice. Have now finally offered on a place that seems to be a perfect fit me, couldn’t have done it without her!Thank you very much :)
Noha, thank you for this review, Ella will be delighted.
5/5
TrustpilotI’ve recently bought a property through…
I’ve recently bought a property through Charters in Alresford and the whole team were great to deal with. Particular Vanessa who I feel went the extra mile to find out answers to all my questions, and being new to the area she really helped me with local info - Nothing was too much trouble and both her and Rebs seemed genuinely pleased for me when I came to collect the keys!
Hi Georgina, your review is greatly appreciated. The Alresford team will be so pleased with this.
5/5
TrustpilotCharter’s Vanessa Joy was brilliant.
Vanessa Joy at Charters estate agents was very helpful during the sale of my property. It was a protracted sale & she kept me up to speed throughout. With the help of the sales progression team she managed to get a difficult sale completed.
Hello William, thank you for taking the time to review the service received. Vanessa will be so pleased with the feedback.
5/5
TrustpilotThanks to Jo Goddard
Thanks to Jo Goddard in the Sales Progression Team at Charters, Southampton. She kept us fully informed of progress from the sale of our property through to exchange of contracts. Issues with solicitors meant that it was not an easy process and Jo went the extra mile in liaising with all parties to ensure that the exchange happened in time for the completion date already agreed by everyone in the chain.
Thank you so much, for taking your time to review the service received.
5/5
TrustpilotWe recently approached Charters Estate…
We recently approached Charters Estate Agents to assist with our property search. My husband and I found the team at Charters in Southampton to be very professional, efficient and helpful. We were particularly impressed by Kiranjit Khosah who went above and beyond to assist us with our move and all our enquiries. We strongly recommend using this estate agency.
Hi Claire, thank you for reviewing the service received.
5/5
TrustpilotWe recently approached Charters Estate…
We recently approached Charters Estate Agents to assist with our property search. My husband and I found the team at Charters in Southampton to be very professional, efficient and helpful. We were particularly impressed by Kiranjit Khosah who went above and beyond to assist us with our move and all our enquiries. We strongly recommend using this estate agency.
Hi Claire, thank you for reviewing the service received.
5/5
TrustpilotVanessa from Charters Alresford
Vanessa Joy at the Charters Alresford branch is absolutely sensational. She took time to get to know the type of property we were looking for, and after viewing some properties that fit the initial brief, but weren't quite right for us, easily fine-tuned her recommendations.She was readily available on the phone if we needed to reach out, and returned calls quickly if she was otherwise engaged. She kept communications professional and friendly and found us the house that we could live in for the next 40+ years!If you're looking to relocate, I wouldn't hesitate to recommend Vanessa to help navigate the journey. Thank you.
Thank you so much for reviewing the service received. Vanessa will be pleased with this feedback and recommendations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Charters is among The Negotiator Awards 2025 winners.
Negotiator Awards winners in seven years, the group and its branches: 2025, 2024, 2022, 2021, 2019, 2018, 2017.
Negotiator Awards by year, 2024 to 20172024 1 Gold, 3 Bronze and 1 Highly Commended The Negotiator Awards 2024 winners
2023 1 Highly Commended The Negotiator Awards 2023 winners
2022 1 Silver and 1 Bronze The Negotiator Awards 2022 winners
2021 1 Silver The Negotiator Awards 2021 winners
2019 1 Gold The Negotiator Awards 2019 winners
2018 2 Gold and 1 Silver The Negotiator Awards 2018 winners
2017 1 Gold and 2 Bronze The Negotiator Awards 2017 winners
Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.
Charters is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2026, 2020.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Winchester has the most, with 2,888 reviews rated 4.9 out of 5, followed by Farnham with 333.
The six Charters offices, by town:
263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."
382 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."
56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."
100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.
