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Charters estate agents in Winchester, Farnham, Chandlers Ford and 2 more

4.9

★★★★★ Excellent

4,169 reviews across 6 offices and 4 platforms

www.chartersestateagents.co.uk

Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,169 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.8 / 5

1,304

Reviews on Google

All 6 offices

Facebook logo

3.5 / 5

8

Reviews on Facebook

All 6 offices

Trustpilot logo

1,907

Reviews on Trustpilot

All 6 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Charters's six offices, most reviewed first. Each has its own page.

Latest reviews from every Charters office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Success through with Charters.

We had been trying to sell my mothers house in Southampton for nearly two years. As we lived outside the county we tried three of the national agents without success. We subsequently went onto "Find an Agent" after seeing it on TV. Charters was one of the companies recommended. When I first met Phil from the So'ton branch he inspired confidence through his knowledge and enthusiastic manner. Although the sales fee was more expensive than others, I think it was value for money. The team in Southampton worked hard from the start. They only required a six week contract and were confident that they could get sensible viewings. They were true to their word and as a consequence we had a high number viewings during the first four weeks culminating with an agreed sale. My only regret is that I did not go to Phil and his Southampton colleagues first. I believe that they delivered great value for money and would highly recommend them.

PAUL · 18 December 2023 · Charters Winchester

Agent replied · 27 January 2024

Thank you Paul, this is much appreciated.

5/5

Trustpilot

Just wanted to sincerely thank Simon

Just wanted to sincerely thank Simon, Kevin & Ashley @ Charters for all their efforts & support helping me find my dream home!It was not straight forward as I had lots of things I wanted the property to have however their patience & expertise was invaluable.Once again really appreciate all your help…

Darrin · 18 December 2023 · Charters Winchester

5/5

Trustpilot

Good experience

Charters Romsey worked very hard to make our sale as stress free as possible. Amy, Tom and Dan were extremely professional during the sale keeping us in the loop at all times, Gwen was incredibly helpful post sale, a really good team. We would highly recommend them

Jayne · 18 December 2023 · Charters Winchester

Agent replied · 27 January 2024

Thanks Jane, the Romsey team will be delighted with this.

5/5

Trustpilot

Highly recommend

I cannot recommend Charters highly enough. An exceptional service through the process of buying my first home. A special thanks to Fred and Charlie at the Alresford branch. Great customer service. Thank you.Gemma

GE · 18 December 2023 · Charters Winchester

Agent replied · 30 December 2023

Thank you for taking the time to review the service you received. It is much appreciated.

1/5

Google

Avoid these people at all cost, our family has been on property for 3 month now. We have 2 small children and nothing gets repaired, the shower doesn't work properly the washing machine is draining into buckets among several other issues that affect our daily life unfortunately we still have 9 more month to go.

Paulo · 17 December 2023 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 31 December 2023

Thank you for taking the time in speaking to us today. We understand your frustration that maintenance remains outstanding at your property. The Landlord who owns the property and is the other party in your tenancy agreement has been quite clear in their instructions that they do not want to proceed with any maintenance at the property. We are unable to override this request and do have to follow their instruction. It has now been outlined to them that you two of the issues including the washing machine are your main concerns. We have already reached out to your landlord and awaiting their reply on how they wish to proceed in addressing these two main maintenance issues. We will of course reach out and provide you with the update as soon as this is received. I understand that you have been provided with direct contract information for our Director of Property Management should you ever feel that you are not getting the responses you require.

5/5

Trustpilot

Simply the best!

We have just sold our house through Charters (Bishop’s Waltham ) and I have to say that from start to finish they have been amazing! The fee was higher than some other agents we considered but the added value from the Sales progression team was impressive and worth the fee paid.Very professional service but also very friendly, helpful and caring. An extra special thanks to Andy, the Manager, Nathan in Sales, Stephen in Sales Progression and Jasper in Valuations. Stephen Henry is an absolute credit to Charters and was phoning me daily to provide me an update around the time we exchanged contracts which was so helpful. Absolutely 5 ⭐️ Team Charters BW you are simply the best!!

Paula · 16 December 2023 · Charters Winchester

Agent replied · 30 December 2023

Thank you for leaving the review, it is much appreciated. The team will be delighted.

5/5

Trustpilot

Very helpful

Very helpful. Sarah did an excellent job at finding suitable properties.

SC · 15 December 2023 · Charters Winchester

Agent replied · 30 December 2023

Thank you for leaving the review!

5/5

Trustpilot

Charters Alresford branch - highly recommend.

Charters in Alresford found us our first house around 8 years ago. They have reliably found good tenants for us until we decided to sell this summer. Charlie, Fred, Vanessa and Juliet have been excellent, they are always welcoming when we pop into the office with a question and happy to advise. We are very pleased we chose Charters to sell our house.We have also had great advice from Simon who has organised our mortgage for our potential purchase in the New Year.The Alresford branch are a good team who are efficient and professional at all times. Would highly recommend.

Cathy · 14 December 2023 · Charters Winchester

Agent replied · 30 December 2023

Thank you for leaving the review, it is much appreciated. The team will be delighted.

5/5

Trustpilot

Excellent service from Sarah

Excellent service from Sarah and the team, from the initial appointment, booking viewings, through to keeping the chain safe and prompting solicitors to keep things moving all the way to completion. Thank you so much for all your support and for understanding how stressful moving house can be.

Jacquelyne · 14 December 2023 · Charters Winchester

Agent replied · 30 December 2023

Thank you for leaving the review, it is much appreciated. Sarah and the team will be delighted.

5/5

Trustpilot

Trying to find a rental 300 miles away…

Trying to find a rental 300 miles away from where you are is a little stressful given how quickly the market is currently moving. Ash was very accommodating in arranging a virtual viewing, answered all my questions well and gave me plenty of advice as someone who hasn't rented for 7+ years.I was grateful that the same day as the viewing Ash advocated for me, and secured the property giving me peace of mind. I'm still yet to see the property in person, but I'm confident in Ash and Charters that I will be confident in my decision.Thanks guys!

Lou · 14 December 2023 · Charters Winchester

Agent replied · 24 August 2024

Thank you for leaving the review, it is much appreciated. Ash will be delighted.

5/5

Trustpilot

Trying to find a rental 300 miles away…

Trying to find a rental 300 miles away from where you are is a little stressful given how quickly the market is currently moving. Ash was very accommodating in arranging a virtual viewing, answered all my questions well and gave me plenty of advice as someone who hasn't rented for 7+ years.I was grateful that the same day as the viewing Ash advocated for me, and secured the property giving me peace of mind. I'm still yet to see the property in person, but I'm confident in Ash and Charters that I will be confident in my decision.Thanks guys!

Lou · 14 December 2023 · Charters Winchester

Agent replied · 30 December 2023

Thank you for leaving the review, it is much appreciated. Ash will be delighted.

5/5

Trustpilot

Lettings Winchester

I’d like to express my thanks to the Winchester branch of Charters and particularly Ash and Gary for being so helpful and responsive in securing the perfect rental property for my elderly parents. Ash was able to arrange a viewing at very short notice and both my parents and I were very grateful that he then made time to explain and oversee the paperwork required to secure the property quickly.

Simon · 13 December 2023 · Charters Winchester

Agent replied · 30 December 2023

Thank you for leaving the review, Ash and Gary will be delighted.

5/5

Trustpilot

Charters personify professionalism

Charters personify professionalism! In over 10 years of living in the Winchester area, they are by far the best and I cannot recommend them highly enough. Knowledgable and trustworthy. Their communication and administration is excellent - very reassuring and easy to deal with.

Rosey · 13 December 2023 · Charters Winchester

Agent replied · 30 December 2023

Thank you for leaving the review, it is much appreciated. The team will be delighted.

1/5

Trustpilot

Avoid these people at all cost

Avoid these people at all cost, our family has been on property for 3 month now. We have 2 small children and nothing gets repaired, the shower doesn't work properly the washing machine is draining into buckets among several other issues that affect our daily life unfortunately we still have 9 more month to go.

Paulo · 13 December 2023 · Charters Winchester

Agent replied · 30 December 2023

Thank you for taking the time in speaking to us today. We understand your frustration that maintenance remains outstanding at your property. The Landlord who owns the property and is the other party in your tenancy agreement has been quite clear in their instructions that they do not want to proceed with any maintenance at the property. We are unable to override this request and do have to follow their instruction. It has now been outlined to them that you two of the issues including the washing machine are your main concerns. We have already reached out to your landlord and awaiting their reply on how they wish to proceed in addressing these two main maintenance issues. We will of course reach out and provide you with the update as soon as this is received. I understand that you have been provided with direct contract information for our Director of Property Management should you ever feel that you are not getting the responses you require.

5/5

Trustpilot

Fantastic experience working closely…

Fantastic experience working closely with both Ash and Sarah in the Winchester branch. Very understanding of our needs and requirements and showed us around two properties which met our expectations. Great knowledge of the properties and made the process as efficient as possible.

Harry · 12 December 2023 · Charters Winchester

Agent replied · 30 December 2023

Thank you for leaving the review, it is much appreciated. The team will be delighted.

5/5

Trustpilot

Jacqui and Kirstie of the Farnham…

Jacqui and Kirstie of the Farnham Office have been managing my property for several years now. It has been a wonderful experience as being away I have peace of mind that my house is being looked after well. A very professional service. Thank you

James · 11 December 2023 · Charters Winchester

Agent replied · 19 June 2024

Thank you for leaving this review James, Jacqui and Kirstie in Farnham will be delighted.

5/5

Trustpilot

Couldn’t ask for better service!

My flatmates and I were looking for a house to move into next year and out of all of the agencies we spoke to, Charters is by far the best we encountered! As a first year uni student, their guidance and explanations on all of the steps was highly appreciated. Ella was absolutely amazing, super friendly and very helpful in sorting out details. She made the process very easy so thank you Ella!

Archie · 9 December 2023 · Charters Winchester

Agent replied · 30 December 2023

Archie, thank you for this review James, it is much appreciated.

5/5

Trustpilot

Thanks to ashley lovell from whichester…

Thanks to ashley lovell from whichester one you have been amazing helping us find a place to call homeIf it was not for you this would not of happened love all the chats we had going to miss itGreat team member you have on your team top block he is and very patient with a blond

Toni · 8 December 2023 · Charters Winchester

Agent replied · 19 June 2024

Thank you for leaving this review Toni.

5/5

Trustpilot

Standing above the rest

It would be easy to cynically lump all estate agents into one ‘pot’, but this agent stands above the rest. Worthy of particular mention is Sophie Pickering: her friendly and honest approach hit the right note and her prompt attention to communication cannot be faulted.

McAnally · 8 December 2023 · Charters Winchester

Agent replied · 30 December 2023

Thank you McAnally Family! This review is great to hear and Sophie will be very pleased.

5/5

Trustpilot

Exceptional Service and Expert Guidance

I had the pleasure of being guided by Simon and his colleagues from Charters Southampton when looking for a new home. Their professionalism and dedication to finding the perfect property is exceptional. Simon was attentive to my requirements, showed a deep understanding of the local market, and offered valuable insights on each house we visited. The whole team's guidance and support throughout the entire process made the experience smooth and stress-free. I highly recommend Charters Southampton to anyone in search of a reliable and knowledgeable estate agency.

Amir · 6 December 2023 · Charters Winchester

Agent replied · 30 December 2023

Amir, this is wonderful to hear and Simeon will be delighted that he and his team have been helpful to you at this point.

4/5

Trustpilot

Had very good experience with the Ella

Had very good experience with the Ella. She is very friendly and quite positive through all the viewings. She answered all of our questions very clearly. Appreciate her hard work.

Nazish · 6 December 2023 · Charters Winchester

Agent replied · 30 December 2023

Thank you for leaving this review Nazish.

5/5

Trustpilot

Helpful and friendly

Helpful and friendly during viewing of a property. Shown around by Ella and given quick responses.

Dan · 6 December 2023 · Charters Winchester

Agent replied · 30 December 2023

Thank you Dan, Ella will be so pleased.

5/5

Trustpilot

We have been pretty blown away by our…

We have been pretty blown away by our experience at Charters and that is very much down to the wonderful Michaela! My husband and I have recently decided to move to the countryside after years in London and we had quite a specific house in mind that we couldn’t quite find. We had a chat with Michaela and she found not just one but about 5 houses that suited us so well! We did a morning of viewings and Michaela made it so easy with meticulous planning before hand. She was not only incredibly knowledgable and professional, but also just incredibly friendly. It felt like she was really dedicated to finding us the perfect house. As first time buyers we needed a bit of a helping hand and reassurance and Michaela did all of this with bells on! We couldn’t recommend the whole experience with Charters enough, and a big thank you to Michaela for finding us our dream home!!

Millie · 5 December 2023 · Charters Winchester

Agent replied · 30 December 2023

Thank you for leaving this review Millie, Michaela will be delighted. It is great to hear that you hasve received support during your first time buyer experience. We wish you all the best!

5/5

Trustpilot

Great Service!

Sarah from Charter's has really made the experience of finding a new home in Winchester, a town we currently don't live in, smooth and easy for us and really appreciate all the support we have received from them.

Hannah · 5 December 2023 · Charters Winchester

Agent replied · 30 December 2023

Thank you Hannah, Sarah will be delighted!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Charters is among The Negotiator Awards 2025 winners.

Negotiator Awards winners in seven years, the group and its branches: 2017, 2018, 2019, 2021, 2022, 2024, 2025.

Negotiator Awards by year, 2017 to 2024

Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.

EA Masters

Charters is among EA Masters 2026 winners.

EA Masters winners in two years, the group and its branches: 2020, 2026.

EA Masters by year, 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Charters

Which Charters office has the most reviews?

Winchester has the most, with 2,893 reviews rated 4.9 out of 5, followed by Farnham with 333.

Where are the Charters offices?

The six Charters offices, by town:

  • | Head Office: 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Alresford: The Old Post Office, 17 West Street, Alresford, Hampshire, SO24 9AB
  • Alton: Julius Caesar House, 66 High Street, Alton, Hampshire, GU34 1ET
  • Chandlers Ford (13 Oakmount Road): 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Farnham: 40 Downing Street, Farnham, Surrey, GU9 7PH
  • Winchester: 2 Jewry Street, Winchester, Hampshire, SO23 8RZ
What do sellers say about Charters?

263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."

What do buyers say about Charters?

382 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."

What do landlords say about Charters?

56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."

What do tenants say about Charters?

100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."

Has Charters won any awards?

Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.

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