5/5
Absolutely fantastic service from Ash
Absolutely fantastic service from Ash - very knowledgeable about the property and the local market.
Agent replied Β· 19 June 2024
Jim, your feedback has been passed on. Thank you!

Trusted Agent profile Β· Hampshire and Surrey
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4,169 reviews across 6 offices and 4 platforms
Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,169 reviews on four platforms, rated 4.9 out of 5 overall.
1,304
Reviews on Google
All 6 offices
8
Reviews on Facebook
All 6 offices
1,907
Reviews on Trustpilot
All 6 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ...Read all 263 from sellers
We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ...Read all 382 from buyers
Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ...Read all 56 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 100 from tenants
Charters's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Absolutely fantastic service from Ash
Absolutely fantastic service from Ash - very knowledgeable about the property and the local market.
Jim, your feedback has been passed on. Thank you!
5/5
Ash helped focus our rental search
Ash was incredibly helpful with our rental property search, determining what was important to us, finding suitable properties and rapidly organising viewings. It helped us quickly narrow down our shortlist.
Thank you, Jane, for your review!
5/5
Ash is amazing!
Ash at Charters has been absolutely incredible in his efforts to try and find us a rental property to suit our needs. I canβt speak highly enough of my experience with him! Heβs been so incredibly helpful and insightful into what properties might work for us and giving us options weβd not considered ourselves. Iβve had a lot of dealings with estate agents over the last few weeks and Ash has outshone them all!
Thank you for the five-star review, your feedback has been passed on!
5/5
A very good experience with Charters
A very good experience with Charters. Although we never found a house to purchase with them they were very attentive, listening to our needs and alerting us to anything that may suit us in a home. Tilly was especially helpful from the Park Gate office - regular emails and calls but not over doing it! Lewis and Nathan were lovely from Bishops Waltham also. Well done guys.
Thank you, Lisa, your feedback has been passed on!
5/5
Prompt and efficient service
Prompt and efficient service - nothing too much trouble.
Thank you for your five-star review!
5/5
We have used Charters for theβ¦
We have used Charters for the maintenance of our properties for over a year now and couldn't recommend them enough. Clare from the Southampton branch has always been very efficient, knowledgeable and friendly - couldn't thank her enough for all the help!
Thank you for taking the time to leave a review!
5/5
Would highly recommend!
Samuel Scott was helpful and simple to work with, to the point and addressed all concerns about the property we chose. Great communication too.
Thank you, Reuben, for your five-star review!
5/5
Excellent estate agent
We had a lovely young lady by the name of Tilly Orsmond. She was our agent from Charters. My partner is disabled and in a wheel chair. It is very difficult for Pete to get in anywhere because of the frames on modern front and Patio doors have a bottom Upstand. Once Tilly understood his needs, she did her best to find places for him to get in. We really appreciated her efforts. We have now found somewhere To live. We got it before it even went.
Julie, thank you for your review! Tilly will be delighted.
5/5
Excellent service was given
Charters Estate Agents, Chandler's FordWe met up with Jake WIlliams yesterday, to view a property in Chandlers Ford.We found him extremely polite, enthusiastic and answered every question asked, which made things a lot easier.Thank you Jake
Thank you for your five-star review!
5/5
Fantastic experience
After having pictures taken of my property earlier in the week Katie made the experience of making the property live online seamless, would totally recommend! Thank you π
Thanks for leaving this review Stephen, Katie will be delighted.
5/5
Great Experience
Very fast and supportive, great communication and explanations. And looking forward to moving in, special thanks to Sam Scott, was a great help and very informative.
Thank you for leaving this review Archie.
5/5
Extremely helpful and professional
Extremely helpful and professional. Particular thanks to Ash for his help in trying to find us the right home.
Thank you for the review Emma! Ash will be so pleased!
5/5
As a landlord
As a landlord, I have used Charters for about six years and they have always found me very good tenants very quickly so the dead time between lets has been minimal.Sarah seems to take getting "the right family for my house" as a personal challenge.However, in addition Gary is always available for advice and his guidance on the market and how to maximise the presentation of the property is invaluable. Thank you guys.
Thank you for the review Kevin, Gary and Sarah in Winchester will be delighted.
5/5
The staff at Charters
The staff at Charters - especially Luke Blackburn at the Chandler's Ford office- are extremely courteous, explain the processes of house selling and buying and talk you through the steps in plain language that is easy to understand and I would not hesitate to recommend them
Thank you for taking the time to review the service.
5/5
Really helpful and easy process to rentβ¦
Really helpful and easy process to rent with charters. We worked with Cheryl and Sarah who were on the ball throughout the process and allowed us a smooth transition into our new home.
Thanks Reece! Much appreciated!
5/5
Extremely helpful
Extremely helpful, keeping upto date with viewings and progress on sale,Very approachable, friendly and professional. Special mention and thanks to Jonathan and his team at Park Gate, absolutely brilliant, deserve a lot of praise. Also greatful thanks to Jo Goddard, friendly, helpful, always keeping in touch with information about the sale. We can't praise this estate agent enough, would definitely recommend Charters Park Gate. Thank you all.
Patrick, thank you so much for taking the time to write the review, it is much appreciated.
5/5
Excellent Staff
Although we didn't end up proceeding with a purchase with Charters I would like to say that Tilly Orsmond was a pleasure to deal with, and the most professional estate agent that we dealt with during our house hunt. Tilly took time to understand our needs and requirements, and was refreshingly proactive in suggesting houses that we initially weren't considering but did tick the boxes of our search. She was also the most consistent person we dealt with in regards to following up and checking in with us, which elevated her above other agents we were dealing with. I wouldn't hesitate in recommending Tilly and Charters to anyone looking for an estate agent to work with.
Thank you, Michael!
5/5
Excellent choice.
With numerous estate agents to choose from, I am exceptionally pleased to have selected Charters of Southampton to sell my property. The first viewing was arranged before the property went online. 7 days of going online the property was sold STC. Additionally, a viewing had actually been booked for the same week which then had to be cancelled. The marketing for the sale was excellent, the staff were efficient, always polite and professional. Iβm particularly pleased with my agent Phil Northover, he was courteous, passionate about what he does and professional. Perhaps most importantly though, Philβs years of experience in the housing market (respectfully intended) was invaluable. I wouldnβt hesitate to recommend Charters of Southampton
Thank you for leaving a detailed review, Alan!
5/5
Renting in Southampton
We have been in the process of finding accomodation to rent in Southampton, with the help of Sophie Pickering. She has been an absolute pleasure to deal with. During the process there have been some issues and she navigated them with ease. She's gone above and beyond what most letting agents would have done/we have experienced in finding properties for us within our budget, and meeting our requirements. We have had timely replies to all our queries, and appreciate her efforts. As a result I would recommend Charters to anyone looking to rent in the Southampton region.
Thank you, Marta, your feedback has been passed on!
5/5
Great advice from Phil at Southamptonβ¦
Great advice from Phil at Southampton which led to a prompt offer. Helpful and friendly staff have made everything simple so far. Many thanks all round.
David, thank you for the review!
5/5
A dedicated professional
A dedicated professionalReceived great support getting the sales completed for 6 properties, the last of which happened today. The process took two years but with Jo's Goddard's patience and enthusiasm she helped everyone involved get to the end of the process.
Matt, we appreciate you spending the time to leave a review!
5/5
Fantastic Service - Sophie Pickering
Currently in process of renting through Charters Southampton. Sophie was very helpful in the process, quick to answer any questions and just a very kind and thoughtful individual. Highly Recommend!
Thank you, Travis, for your review!
5/5
Storme was fantastic!
Storme was extremely helpful and communication was always prompt. Such a positive experience!
Leanne, thank you for your review!
5/5
Lettings Team
Weβve been renting a house in Farnham and dealing with Kirstie Stone and Jacqui McKeown from Charters. They have both been so friendly, approachable and helpful throughout the whole process, dealing with any issues we have. Would thoroughly recommend Charters for anyone looking at property in Surrey.
Thank you, Mike, your review is much appreciated!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Charters is among The Negotiator Awards 2025 winners.
Negotiator Awards winners in seven years, the group and its branches: 2017, 2018, 2019, 2021, 2022, 2024, 2025.
Negotiator Awards by year, 2017 to 20242024 1 Gold, 3 Bronze and 1 Highly Commended The Negotiator Awards 2024 winners
2023 1 Highly Commended The Negotiator Awards 2023 winners
2022 1 Silver and 1 Bronze The Negotiator Awards 2022 winners
2021 1 Silver The Negotiator Awards 2021 winners
2019 1 Gold The Negotiator Awards 2019 winners
2018 2 Gold and 1 Silver The Negotiator Awards 2018 winners
2017 1 Gold and 2 Bronze The Negotiator Awards 2017 winners
Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.

Charters is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Winchester has the most, with 2,893 reviews rated 4.9 out of 5, followed by Farnham with 333.
The six Charters offices, by town:
263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."
382 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."
56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."
100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.