Trusted Agent profile Β· Hampshire and Surrey

Verified

Charters estate agents in Winchester, Farnham, Chandlers Ford and 2 more

4.9

β˜…β˜…β˜…β˜…β˜… Excellent

4,169 reviews across 6 offices and 4 platforms

www.chartersestateagents.co.uk

Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,169 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.8 / 5

1,304

Reviews on Google

All 6 offices

Facebook logo

3.5 / 5

8

Reviews on Facebook

All 6 offices

Trustpilot logo

1,907

Reviews on Trustpilot

All 6 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Charters's six offices, most reviewed first. Each has its own page.

Latest reviews from every Charters office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Absolutely fantastic service from Ash

Absolutely fantastic service from Ash - very knowledgeable about the property and the local market.

Jim Β· 23 January 2024 Β· Charters Winchester

Agent replied Β· 19 June 2024

Jim, your feedback has been passed on. Thank you!

5/5

Trustpilot

Ash helped focus our rental search

Ash was incredibly helpful with our rental property search, determining what was important to us, finding suitable properties and rapidly organising viewings. It helped us quickly narrow down our shortlist.

Jane Β· 22 January 2024 Β· Charters Winchester

Agent replied Β· 19 June 2024

Thank you, Jane, for your review!

5/5

Trustpilot

Ash is amazing!

Ash at Charters has been absolutely incredible in his efforts to try and find us a rental property to suit our needs. I can’t speak highly enough of my experience with him! He’s been so incredibly helpful and insightful into what properties might work for us and giving us options we’d not considered ourselves. I’ve had a lot of dealings with estate agents over the last few weeks and Ash has outshone them all!

Mrs Β· 22 January 2024 Β· Charters Winchester

Agent replied Β· 19 June 2024

Thank you for the five-star review, your feedback has been passed on!

5/5

Trustpilot

A very good experience with Charters

A very good experience with Charters. Although we never found a house to purchase with them they were very attentive, listening to our needs and alerting us to anything that may suit us in a home. Tilly was especially helpful from the Park Gate office - regular emails and calls but not over doing it! Lewis and Nathan were lovely from Bishops Waltham also. Well done guys.

Lisa Β· 22 January 2024 Β· Charters Winchester

Agent replied Β· 19 June 2024

Thank you, Lisa, your feedback has been passed on!

5/5

Trustpilot

Prompt and efficient service

Prompt and efficient service - nothing too much trouble.

JL Β· 19 January 2024 Β· Charters Winchester

Agent replied Β· 19 June 2024

Thank you for your five-star review!

5/5

Trustpilot

We have used Charters for the…

We have used Charters for the maintenance of our properties for over a year now and couldn't recommend them enough. Clare from the Southampton branch has always been very efficient, knowledgeable and friendly - couldn't thank her enough for all the help!

Aggi Β· 19 January 2024 Β· Charters Winchester

Agent replied Β· 19 June 2024

Thank you for taking the time to leave a review!

5/5

Trustpilot

Would highly recommend!

Samuel Scott was helpful and simple to work with, to the point and addressed all concerns about the property we chose. Great communication too.

Reuben Β· 19 January 2024 Β· Charters Winchester

Agent replied Β· 19 June 2024

Thank you, Reuben, for your five-star review!

5/5

Trustpilot

Excellent estate agent

We had a lovely young lady by the name of Tilly Orsmond. She was our agent from Charters. My partner is disabled and in a wheel chair. It is very difficult for Pete to get in anywhere because of the frames on modern front and Patio doors have a bottom Upstand. Once Tilly understood his needs, she did her best to find places for him to get in. We really appreciated her efforts. We have now found somewhere To live. We got it before it even went.

JULIE Β· 19 January 2024 Β· Charters Winchester

Agent replied Β· 19 June 2024

Julie, thank you for your review! Tilly will be delighted.

5/5

Trustpilot

Excellent service was given

Charters Estate Agents, Chandler's FordWe met up with Jake WIlliams yesterday, to view a property in Chandlers Ford.We found him extremely polite, enthusiastic and answered every question asked, which made things a lot easier.Thank you Jake

Mr Β· 18 January 2024 Β· Charters Winchester

Agent replied Β· 19 June 2024

Thank you for your five-star review!

5/5

Trustpilot

Fantastic experience

After having pictures taken of my property earlier in the week Katie made the experience of making the property live online seamless, would totally recommend! Thank you πŸ˜€

Stephen Β· 17 January 2024 Β· Charters Winchester

Agent replied Β· 27 January 2024

Thanks for leaving this review Stephen, Katie will be delighted.

5/5

Trustpilot

Great Experience

Very fast and supportive, great communication and explanations. And looking forward to moving in, special thanks to Sam Scott, was a great help and very informative.

Archie Β· 17 January 2024 Β· Charters Winchester

Agent replied Β· 27 January 2024

Thank you for leaving this review Archie.

5/5

Trustpilot

Extremely helpful and professional

Extremely helpful and professional. Particular thanks to Ash for his help in trying to find us the right home.

Emma Β· 17 January 2024 Β· Charters Winchester

Agent replied Β· 27 January 2024

Thank you for the review Emma! Ash will be so pleased!

5/5

Trustpilot

As a landlord

As a landlord, I have used Charters for about six years and they have always found me very good tenants very quickly so the dead time between lets has been minimal.Sarah seems to take getting "the right family for my house" as a personal challenge.However, in addition Gary is always available for advice and his guidance on the market and how to maximise the presentation of the property is invaluable. Thank you guys.

Kevin Β· 15 January 2024 Β· Charters Winchester

Agent replied Β· 27 January 2024

Thank you for the review Kevin, Gary and Sarah in Winchester will be delighted.

5/5

Trustpilot

The staff at Charters

The staff at Charters - especially Luke Blackburn at the Chandler's Ford office- are extremely courteous, explain the processes of house selling and buying and talk you through the steps in plain language that is easy to understand and I would not hesitate to recommend them

Nick Β· 15 January 2024 Β· Charters Winchester

Agent replied Β· 19 June 2024

Thank you for taking the time to review the service.

5/5

Trustpilot

Really helpful and easy process to rent…

Really helpful and easy process to rent with charters. We worked with Cheryl and Sarah who were on the ball throughout the process and allowed us a smooth transition into our new home.

Reece Β· 15 January 2024 Β· Charters Winchester

Agent replied Β· 27 January 2024

Thanks Reece! Much appreciated!

5/5

Trustpilot

Extremely helpful

Extremely helpful, keeping upto date with viewings and progress on sale,Very approachable, friendly and professional. Special mention and thanks to Jonathan and his team at Park Gate, absolutely brilliant, deserve a lot of praise. Also greatful thanks to Jo Goddard, friendly, helpful, always keeping in touch with information about the sale. We can't praise this estate agent enough, would definitely recommend Charters Park Gate. Thank you all.

Patrick Β· 15 January 2024 Β· Charters Winchester

Agent replied Β· 27 January 2024

Patrick, thank you so much for taking the time to write the review, it is much appreciated.

5/5

Trustpilot

Excellent Staff

Although we didn't end up proceeding with a purchase with Charters I would like to say that Tilly Orsmond was a pleasure to deal with, and the most professional estate agent that we dealt with during our house hunt. Tilly took time to understand our needs and requirements, and was refreshingly proactive in suggesting houses that we initially weren't considering but did tick the boxes of our search. She was also the most consistent person we dealt with in regards to following up and checking in with us, which elevated her above other agents we were dealing with. I wouldn't hesitate in recommending Tilly and Charters to anyone looking for an estate agent to work with.

Michael Β· 14 January 2024 Β· Charters Winchester

Agent replied Β· 27 January 2024

Thank you, Michael!

5/5

Trustpilot

Excellent choice.

With numerous estate agents to choose from, I am exceptionally pleased to have selected Charters of Southampton to sell my property. The first viewing was arranged before the property went online. 7 days of going online the property was sold STC. Additionally, a viewing had actually been booked for the same week which then had to be cancelled. The marketing for the sale was excellent, the staff were efficient, always polite and professional. I’m particularly pleased with my agent Phil Northover, he was courteous, passionate about what he does and professional. Perhaps most importantly though, Phil’s years of experience in the housing market (respectfully intended) was invaluable. I wouldn’t hesitate to recommend Charters of Southampton

Alan Β· 13 January 2024 Β· Charters Winchester

Agent replied Β· 27 January 2024

Thank you for leaving a detailed review, Alan!

5/5

Trustpilot

Renting in Southampton

We have been in the process of finding accomodation to rent in Southampton, with the help of Sophie Pickering. She has been an absolute pleasure to deal with. During the process there have been some issues and she navigated them with ease. She's gone above and beyond what most letting agents would have done/we have experienced in finding properties for us within our budget, and meeting our requirements. We have had timely replies to all our queries, and appreciate her efforts. As a result I would recommend Charters to anyone looking to rent in the Southampton region.

Marta Β· 12 January 2024 Β· Charters Winchester

Agent replied Β· 27 January 2024

Thank you, Marta, your feedback has been passed on!

5/5

Trustpilot

Great advice from Phil at Southampton…

Great advice from Phil at Southampton which led to a prompt offer. Helpful and friendly staff have made everything simple so far. Many thanks all round.

David Β· 12 January 2024 Β· Charters Winchester

Agent replied Β· 27 January 2024

David, thank you for the review!

5/5

Trustpilot

A dedicated professional

A dedicated professionalReceived great support getting the sales completed for 6 properties, the last of which happened today. The process took two years but with Jo's Goddard's patience and enthusiasm she helped everyone involved get to the end of the process.

Matt Β· 12 January 2024 Β· Charters Winchester

Agent replied Β· 27 January 2024

Matt, we appreciate you spending the time to leave a review!

5/5

Trustpilot

Fantastic Service - Sophie Pickering

Currently in process of renting through Charters Southampton. Sophie was very helpful in the process, quick to answer any questions and just a very kind and thoughtful individual. Highly Recommend!

Travis Β· 12 January 2024 Β· Charters Winchester

Agent replied Β· 27 January 2024

Thank you, Travis, for your review!

5/5

Trustpilot

Storme was fantastic!

Storme was extremely helpful and communication was always prompt. Such a positive experience!

Leanne Β· 12 January 2024 Β· Charters Winchester

Agent replied Β· 27 January 2024

Leanne, thank you for your review!

5/5

Trustpilot

Lettings Team

We’ve been renting a house in Farnham and dealing with Kirstie Stone and Jacqui McKeown from Charters. They have both been so friendly, approachable and helpful throughout the whole process, dealing with any issues we have. Would thoroughly recommend Charters for anyone looking at property in Surrey.

Mike Β· 11 January 2024 Β· Charters Winchester

Agent replied Β· 27 January 2024

Thank you, Mike, your review is much appreciated!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Charters is among The Negotiator Awards 2025 winners.

Negotiator Awards winners in seven years, the group and its branches: 2017, 2018, 2019, 2021, 2022, 2024, 2025.

Negotiator Awards by year, 2017 to 2024

Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.

EA Masters

Charters is among EA Masters 2026 winners.

EA Masters winners in two years, the group and its branches: 2020, 2026.

EA Masters by year, 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Questions about Charters

Which Charters office has the most reviews?

Winchester has the most, with 2,893 reviews rated 4.9 out of 5, followed by Farnham with 333.

Where are the Charters offices?

The six Charters offices, by town:

  • | Head Office: 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Alresford: The Old Post Office, 17 West Street, Alresford, Hampshire, SO24 9AB
  • Alton: Julius Caesar House, 66 High Street, Alton, Hampshire, GU34 1ET
  • Chandlers Ford (13 Oakmount Road): 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Farnham: 40 Downing Street, Farnham, Surrey, GU9 7PH
  • Winchester: 2 Jewry Street, Winchester, Hampshire, SO23 8RZ
What do sellers say about Charters?

263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."

What do buyers say about Charters?

382 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."

What do landlords say about Charters?

56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."

What do tenants say about Charters?

100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."

Has Charters won any awards?

Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent