Trusted Agent profile Β· Hampshire and Surrey

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Charters estate agents in Winchester, Farnham, Chandlers Ford and 2 more

4.9

β˜…β˜…β˜…β˜…β˜… Excellent

4,174 reviews across 6 offices and 4 platforms

www.chartersestateagents.co.uk

Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,174 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.8 / 5

1,304

Reviews on Google

All 6 offices

Facebook logo

3.5 / 5

8

Reviews on Facebook

All 6 offices

Trustpilot logo

1,912

Reviews on Trustpilot

All 6 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Charters's six offices, most reviewed first. Each has its own page.

Latest reviews from every Charters office

Fewer than five reviews have been left on The Trusted Agent here in the last 24 months, so every review is shown.

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Sarah Harman from the park gate branch…

Sarah Harman from the park gate branch was an absolutely god send when we were looking at houses to buy. She was very friendly, professional and extremely helpful. Sarah went out of her way to ensure we were happy and helped us decide on what we wanted. Its was a very daunting time but Sarah completely put us at ease. I would highly recommend Sarah and the team at Charters park gate.

Jodie Β· 15 July 2024 Β· Charters Winchester

Agent replied Β· 24 August 2024

Jodie, thank you for your 5-star review! Sarah will be delighted!

5/5

Trustpilot

Excellent service

I’d like to commend Emily Cuell for her services when dealing with estate managers especially. I got involved with Charters as a third party and Emily was not only a fantastic communicator but went above and beyond to make sure the issue got resolved in a timely manner. She was very helpful throughout the whole process and I cannot recommend her enough!

Seyi Β· 15 July 2024 Β· Charters Winchester

Agent replied Β· 24 August 2024

Thank you for your 5-star review!

5/5

Trustpilot

Great service

We have been working with Charters to find our new family home and I am always impressed at how professional and welcoming they are. Jake Williams in particular has been so communicative. He has sent us information on homes that matched our criteria, booked viewings, answered questions, kept us in the loop all while being very approachable and professional. We are truly impressed at the standard that Charters have set in this area. Well done Charters, keep up the good work!

Natasha Β· 15 July 2024 Β· Charters Winchester

Agent replied Β· 24 August 2024

Natasha, thank you for taking the time to leave us a review! Jake will be so pleased!

5/5

Trustpilot

My contacts at Charters

I've been working with Kirstie Stone and Jacqui McKeown for several years concerning the letting of my property and cannot rate them highly enough! They are not just efficient but also so friendly and helpful that they are a delight to work with. It actually makes letting a pleasurable and stress-free experience. A really great duo.

Judith Β· 15 July 2024 Β· Charters Winchester

Agent replied Β· 24 August 2024

Thank you, Judith. Both Kirstie and Jacqui will be delighted!

5/5

Trustpilot

Such amazing friendly service and…

Such amazing friendly service and plenty of time to have a real good look around the property. Sarah is brilliant, highly recommended!

Amy Β· 13 July 2024 Β· Charters Winchester

Agent replied Β· 24 August 2024

Amy, thank you for your 5-star review!

5/5

Trustpilot

Excellent customer service throughout…

Excellent customer service throughout from viewing with Tilly and a small misunderstanding in viewing arrangements quickly corrected and apologised for by manager Johnathon. Jo kept progressing the chain efficiently and kept me updated weekly about the sales progression which was a great help. A throughly efficient friendly and professional estate agents that I recommend and will use again Thank youPaula Lamb

Pml Β· 12 July 2024 Β· Charters Winchester

Agent replied Β· 24 August 2024

Thank you for the review, and we appreciate your feedback!

5/5

Trustpilot

I'd like to commend Gary/Sarah/Ash at…

I'd like to commend Gary/Sarah/Ash at Charters Winchester on their lettings acumen. We have worked with them on a number of instructions in Winchester. Their diligence, positive attitude and performances have been outstanding. They're a real asset to the Winchester lettings office & look forward to working with them on future instructions.

Azam Β· 12 July 2024 Β· Charters Winchester

Agent replied Β· 24 August 2024

Thank you for taking the time to leave a review!

5/5

Trustpilot

Review

In terms of communication, consultation and service which she working for , I don’t think that can be better than Sophie did.The best!

Miniosu Β· 12 July 2024 Β· Charters Winchester

Agent replied Β· 24 August 2024

Thank you for the 5-star review!

5/5

Trustpilot

Charters- Exceptional Estate Agency

Charters have been fantastic to work with. They know the market inside out and are second to none for their local knowledge. They are thoroughly professional, exceptionally hard working and great at communicating re valuation, viewings, feedbacks and into Sales Progression. You are never left wondering what’s going on. Charters found us a buyer within a couple of weeks and Phil- Valuation Manager, was instrumental in this. Our Sales Progressor, Katie, was very proactive, checked in weekly, even when there were no specific hold ups and the sale progressed very smoothly. All in all, I highly recommend using Charter’s, above other agents in Southampton.

Mary Β· 12 July 2024 Β· Charters Winchester

Agent replied Β· 24 August 2024

Mary, thank you for the detailed 5-star review!

5/5

Trustpilot

Our experience with Charters has been second to none.

Our experience with Charters has been second to none. We worked with Jo Goddard and Paul Stephens who were super friendly, helpful, communicative and professional making the entire process of buying and selling our house smooth and stress-free. Highly recommended!

Rebecca Β· 12 July 2024 Β· Charters Winchester

Agent replied Β· 29 July 2023

Rebecca, thank you for taking the time to leave us a review!

5/5

Trustpilot

I had my viewing yesterday and Ella at…

I had my viewing yesterday and Ella at Charters was really helpful. We loved the agency as a whole as they managed to book a viewing on the same day. Would love to move in soonπŸ₯°

Lalitha Β· 12 July 2024 Β· Charters Winchester

Agent replied Β· 24 August 2024

Thank you for the review, much appreciated!

5/5

Trustpilot

Faultless service

Thankyou to Jacqui, Kirstie, Cheryl and Louise for making the tenant finding, pre tenancy and management of the property an easy and enjoyable process.

Mikyle Β· 11 July 2024 Β· Charters Winchester

Agent replied Β· 24 August 2024

Thank you for taking the time to leave a review!

5/5

Trustpilot

Viewing with Charters

It’s a great experience to have a viewing with Charters. I had a reservation today but unfortunately was cancelled since the property was taken before the viewing. Miss Ella helped me booked another viewing appointment and the property was quite a good choice for us so we decided to take over it. Ella is very professional and hardworking. Also the agent who took me for the viewing was also doing a great job.

Kun Β· 11 July 2024 Β· Charters Winchester

Agent replied Β· 24 August 2024

Thank you for your 5-star review! Ella will be delighted!

5/5

Trustpilot

Professional agency

I had a great experience viewing the property. The communication was excellent, and the entire process was smooth and professional. Highly recommended!

Zixin Β· 11 July 2024 Β· Charters Winchester

Agent replied Β· 24 August 2024

Thank you for the review!

5/5

Trustpilot

Simple purchase without setbacks

Grace, Henry and the team have been helpful and professional in my journey from the many house viewings to the purchase of the house. Thanks a lot to all.

PS Β· 11 July 2024 Β· Charters Winchester

Agent replied Β· 24 August 2024

Thank you for the 5-star review!

5/5

Trustpilot

Outstanding support from Cameron Broome and Stephen Henry

We have just exchanged contracts on our house move where we bought a property advertised for sale by Charters and were impressed throughout with the service we received as buyers.Cameron showed us a series of properties and took the time to really understand what we were looking for. We missed out on the first property we made an offer on but he showed great determination to find an alternative that would meet our needs and made a detailed pitch to get us to look at a property we had overlooked before. His insight on what we could achieve with this property played a key role in us ultimately making an offer which was accepted.Once we had agreed a purchase we were handed over to Stephen Henry in sales progression. Stephen was highly communicative and demonstrated an urgency to get the transaction complete, which was rare elsewhere in our chain.Thanks to both and all the team at Charters.

The Β· 11 July 2024 Β· Charters Winchester

Agent replied Β· 24 August 2024

Thank you for the detailed 5-star review. Both Cameron and Stephen will be delighted to hear!

5/5

Trustpilot

Sophie Pickering -Beyond expertise and Professionalism

Beyond expertise and professionalism, Sophie Pickering was amicable and kind throughout my Renting process. Sophie answered all my questions with in-depth explanations, ensuring I fully understood what I was doing and why it was necessary. Communication by phone and email was excellent. Sophie advised incase of anything she is happy to be contacted and will give us advice when we need it. We received Such an incredible service and Would Absolutely Recommend. Thank you Sophie

Esar Β· 11 July 2024 Β· Charters Winchester

Agent replied Β· 24 August 2024

Thank you for the 5-star review!

5/5

Trustpilot

Amazing Service

My partner and I had a viewing yesterday with Chloe - she was ever so helpful and very knowledgeable about the property. She has been excellent at communicating with us on the process and has genuinely been a pleasure so far !!

Hannah Β· 11 July 2024 Β· Charters Winchester

Agent replied Β· 24 August 2024

Hannah, thank you for your review!

5/5

Trustpilot

Great company to work with

Very pleasant to deal with and constantly helping out to progress our sale. Jo was a stand out.

Simon Β· 10 July 2024 Β· Charters Winchester

Agent replied Β· 24 August 2024

Thank you, Simon, much appreciated!

5/5

Trustpilot

Chloe & Harry from Charters - rental viewing

Chloe from Charters has been so helpful when I have explained preferences and specifications I’m looking for in finding the perfect rental property. She has been really friendly and professional from the start and very approachable if I’ve had any concerns. In viewing one of the properties today along with her colleague Harry they were both really professional and keen to show what the home had to offer. They were both happy to answer any questions, friendly and helpful on the search to find the perfect rental property for myself and my boys- thank you both!

Lucy Β· 10 July 2024 Β· Charters Winchester

Agent replied Β· 24 August 2024

Thank you for the detailed 5-star review!

5/5

Trustpilot

Very helpful and professional…

Clare was Very helpful and professional service,very happy.

Scott Β· 10 July 2024 Β· Charters Winchester

Agent replied Β· 24 August 2024

Thank you, Scott, much appreciated!

5/5

Trustpilot

Great customer focus!

Dealing with Charters is always a pleasure. Great service and not too pushy!

LINDLEY Β· 10 July 2024 Β· Charters Winchester

Agent replied Β· 24 August 2024

Thank you for the 5-star review!

5/5

Trustpilot

Kerry Little has been professional…

Kerry Little has been professional throughout, she has guided me through the process and gave sound advice when asked. She has put our minds at ease and kept us updated, without doubt the friendliest estate agent, if only they were all like Kerry!!

MRS Β· 10 July 2024 Β· Charters Winchester

Agent replied Β· 24 August 2024

Thank you for taking the time to share your experience!

5/5

Trustpilot

Gary and Ashley were very efficient in…

Gary and Ashley were very efficient in finding us new tenants. Communication by phone and email was excellent and they gave us advice when we needed it. Excellent service all round.

Lindsay Β· 9 July 2024 Β· Charters Winchester

Agent replied Β· 24 August 2024

Lindsay, thank you for the 5-star review!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Charters is among The Negotiator Awards 2025 winners.

Negotiator Awards winners in seven years, the group and its branches: 2017, 2018, 2019, 2021, 2022, 2024, 2025.

Negotiator Awards by year, 2017 to 2024

Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.

EA Masters

Charters is among EA Masters 2026 winners.

EA Masters winners in two years, the group and its branches: 2020, 2026.

EA Masters by year, 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Charters

Which Charters office has the most reviews?

Winchester has the most, with 2,898 reviews rated 4.9 out of 5, followed by Farnham with 333.

Where are the Charters offices?

The six Charters offices, by town:

  • | Head Office: 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Alresford: The Old Post Office, 17 West Street, Alresford, Hampshire, SO24 9AB
  • Alton: Julius Caesar House, 66 High Street, Alton, Hampshire, GU34 1ET
  • Chandlers Ford (13 Oakmount Road): 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Farnham: 40 Downing Street, Farnham, Surrey, GU9 7PH
  • Winchester: 2 Jewry Street, Winchester, Hampshire, SO23 8RZ
What do sellers say about Charters?

263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."

What do buyers say about Charters?

382 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."

What do landlords say about Charters?

56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."

What do tenants say about Charters?

100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."

Has Charters won any awards?

Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.

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