Fewer than five reviews have been left on The Trusted Agent here in the last 24 months, so every review is shown.
Newest first, from every platform, with the office each review is about. First names only.
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5/5
TrustpilotSarah Harman from the park gate branchβ¦
Sarah Harman from the park gate branch was an absolutely god send when we were looking at houses to buy. She was very friendly, professional and extremely helpful. Sarah went out of her way to ensure we were happy and helped us decide on what we wanted. Its was a very daunting time but Sarah completely put us at ease. I would highly recommend Sarah and the team at Charters park gate.
Jodie Β· 15 July 2024 Β· Charters Winchester
Agent replied Β· 24 August 2024
Jodie, thank you for your 5-star review! Sarah will be delighted!
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5/5
TrustpilotExcellent service
Iβd like to commend Emily Cuell for her services when dealing with estate managers especially. I got involved with Charters as a third party and Emily was not only a fantastic communicator but went above and beyond to make sure the issue got resolved in a timely manner. She was very helpful throughout the whole process and I cannot recommend her enough!
Seyi Β· 15 July 2024 Β· Charters Winchester
Agent replied Β· 24 August 2024
Thank you for your 5-star review!
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5/5
TrustpilotGreat service
We have been working with Charters to find our new family home and I am always impressed at how professional and welcoming they are. Jake Williams in particular has been so communicative. He has sent us information on homes that matched our criteria, booked viewings, answered questions, kept us in the loop all while being very approachable and professional. We are truly impressed at the standard that Charters have set in this area. Well done Charters, keep up the good work!
Natasha Β· 15 July 2024 Β· Charters Winchester
Agent replied Β· 24 August 2024
Natasha, thank you for taking the time to leave us a review! Jake will be so pleased!
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5/5
TrustpilotMy contacts at Charters
I've been working with Kirstie Stone and Jacqui McKeown for several years concerning the letting of my property and cannot rate them highly enough! They are not just efficient but also so friendly and helpful that they are a delight to work with. It actually makes letting a pleasurable and stress-free experience. A really great duo.
Judith Β· 15 July 2024 Β· Charters Winchester
Agent replied Β· 24 August 2024
Thank you, Judith. Both Kirstie and Jacqui will be delighted!
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5/5
TrustpilotSuch amazing friendly service andβ¦
Such amazing friendly service and plenty of time to have a real good look around the property. Sarah is brilliant, highly recommended!
Amy Β· 13 July 2024 Β· Charters Winchester
Agent replied Β· 24 August 2024
Amy, thank you for your 5-star review!
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5/5
TrustpilotExcellent customer service throughoutβ¦
Excellent customer service throughout from viewing with Tilly and a small misunderstanding in viewing arrangements quickly corrected and apologised for by manager Johnathon. Jo kept progressing the chain efficiently and kept me updated weekly about the sales progression which was a great help. A throughly efficient friendly and professional estate agents that I recommend and will use again Thank youPaula Lamb
Pml Β· 12 July 2024 Β· Charters Winchester
Agent replied Β· 24 August 2024
Thank you for the review, and we appreciate your feedback!
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5/5
TrustpilotI'd like to commend Gary/Sarah/Ash atβ¦
I'd like to commend Gary/Sarah/Ash at Charters Winchester on their lettings acumen. We have worked with them on a number of instructions in Winchester. Their diligence, positive attitude and performances have been outstanding. They're a real asset to the Winchester lettings office & look forward to working with them on future instructions.
Azam Β· 12 July 2024 Β· Charters Winchester
Agent replied Β· 24 August 2024
Thank you for taking the time to leave a review!
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5/5
TrustpilotReview
In terms of communication, consultation and service which she working for , I donβt think that can be better than Sophie did.The best!
Miniosu Β· 12 July 2024 Β· Charters Winchester
Agent replied Β· 24 August 2024
Thank you for the 5-star review!
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5/5
TrustpilotCharters- Exceptional Estate Agency
Charters have been fantastic to work with. They know the market inside out and are second to none for their local knowledge. They are thoroughly professional, exceptionally hard working and great at communicating re valuation, viewings, feedbacks and into Sales Progression. You are never left wondering whatβs going on. Charters found us a buyer within a couple of weeks and Phil- Valuation Manager, was instrumental in this. Our Sales Progressor, Katie, was very proactive, checked in weekly, even when there were no specific hold ups and the sale progressed very smoothly. All in all, I highly recommend using Charterβs, above other agents in Southampton.
Mary Β· 12 July 2024 Β· Charters Winchester
Agent replied Β· 24 August 2024
Mary, thank you for the detailed 5-star review!
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5/5
TrustpilotOur experience with Charters has been second to none.
Our experience with Charters has been second to none. We worked with Jo Goddard and Paul Stephens who were super friendly, helpful, communicative and professional making the entire process of buying and selling our house smooth and stress-free. Highly recommended!
Rebecca Β· 12 July 2024 Β· Charters Winchester
Agent replied Β· 29 July 2023
Rebecca, thank you for taking the time to leave us a review!
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5/5
TrustpilotI had my viewing yesterday and Ella atβ¦
I had my viewing yesterday and Ella at Charters was really helpful. We loved the agency as a whole as they managed to book a viewing on the same day. Would love to move in soonπ₯°
Lalitha Β· 12 July 2024 Β· Charters Winchester
Agent replied Β· 24 August 2024
Thank you for the review, much appreciated!
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5/5
TrustpilotFaultless service
Thankyou to Jacqui, Kirstie, Cheryl and Louise for making the tenant finding, pre tenancy and management of the property an easy and enjoyable process.
Mikyle Β· 11 July 2024 Β· Charters Winchester
Agent replied Β· 24 August 2024
Thank you for taking the time to leave a review!
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5/5
TrustpilotViewing with Charters
Itβs a great experience to have a viewing with Charters. I had a reservation today but unfortunately was cancelled since the property was taken before the viewing. Miss Ella helped me booked another viewing appointment and the property was quite a good choice for us so we decided to take over it. Ella is very professional and hardworking. Also the agent who took me for the viewing was also doing a great job.
Kun Β· 11 July 2024 Β· Charters Winchester
Agent replied Β· 24 August 2024
Thank you for your 5-star review! Ella will be delighted!
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5/5
TrustpilotProfessional agency
I had a great experience viewing the property. The communication was excellent, and the entire process was smooth and professional. Highly recommended!
Zixin Β· 11 July 2024 Β· Charters Winchester
Agent replied Β· 24 August 2024
Thank you for the review!
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5/5
TrustpilotSimple purchase without setbacks
Grace, Henry and the team have been helpful and professional in my journey from the many house viewings to the purchase of the house. Thanks a lot to all.
PS Β· 11 July 2024 Β· Charters Winchester
Agent replied Β· 24 August 2024
Thank you for the 5-star review!
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5/5
TrustpilotOutstanding support from Cameron Broome and Stephen Henry
We have just exchanged contracts on our house move where we bought a property advertised for sale by Charters and were impressed throughout with the service we received as buyers.Cameron showed us a series of properties and took the time to really understand what we were looking for. We missed out on the first property we made an offer on but he showed great determination to find an alternative that would meet our needs and made a detailed pitch to get us to look at a property we had overlooked before. His insight on what we could achieve with this property played a key role in us ultimately making an offer which was accepted.Once we had agreed a purchase we were handed over to Stephen Henry in sales progression. Stephen was highly communicative and demonstrated an urgency to get the transaction complete, which was rare elsewhere in our chain.Thanks to both and all the team at Charters.
The Β· 11 July 2024 Β· Charters Winchester
Agent replied Β· 24 August 2024
Thank you for the detailed 5-star review. Both Cameron and Stephen will be delighted to hear!
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5/5
TrustpilotSophie Pickering -Beyond expertise and Professionalism
Beyond expertise and professionalism, Sophie Pickering was amicable and kind throughout my Renting process. Sophie answered all my questions with in-depth explanations, ensuring I fully understood what I was doing and why it was necessary. Communication by phone and email was excellent. Sophie advised incase of anything she is happy to be contacted and will give us advice when we need it. We received Such an incredible service and Would Absolutely Recommend. Thank you Sophie
Esar Β· 11 July 2024 Β· Charters Winchester
Agent replied Β· 24 August 2024
Thank you for the 5-star review!
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5/5
TrustpilotAmazing Service
My partner and I had a viewing yesterday with Chloe - she was ever so helpful and very knowledgeable about the property. She has been excellent at communicating with us on the process and has genuinely been a pleasure so far !!
Hannah Β· 11 July 2024 Β· Charters Winchester
Agent replied Β· 24 August 2024
Hannah, thank you for your review!
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5/5
TrustpilotGreat company to work with
Very pleasant to deal with and constantly helping out to progress our sale. Jo was a stand out.
Simon Β· 10 July 2024 Β· Charters Winchester
Agent replied Β· 24 August 2024
Thank you, Simon, much appreciated!
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5/5
TrustpilotChloe & Harry from Charters - rental viewing
Chloe from Charters has been so helpful when I have explained preferences and specifications Iβm looking for in finding the perfect rental property. She has been really friendly and professional from the start and very approachable if Iβve had any concerns. In viewing one of the properties today along with her colleague Harry they were both really professional and keen to show what the home had to offer. They were both happy to answer any questions, friendly and helpful on the search to find the perfect rental property for myself and my boys- thank you both!
Lucy Β· 10 July 2024 Β· Charters Winchester
Agent replied Β· 24 August 2024
Thank you for the detailed 5-star review!
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5/5
TrustpilotVery helpful and professionalβ¦
Clare was Very helpful and professional service,very happy.
Scott Β· 10 July 2024 Β· Charters Winchester
Agent replied Β· 24 August 2024
Thank you, Scott, much appreciated!
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5/5
TrustpilotGreat customer focus!
Dealing with Charters is always a pleasure. Great service and not too pushy!
LINDLEY Β· 10 July 2024 Β· Charters Winchester
Agent replied Β· 24 August 2024
Thank you for the 5-star review!
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5/5
TrustpilotKerry Little has been professionalβ¦
Kerry Little has been professional throughout, she has guided me through the process and gave sound advice when asked. She has put our minds at ease and kept us updated, without doubt the friendliest estate agent, if only they were all like Kerry!!
MRS Β· 10 July 2024 Β· Charters Winchester
Agent replied Β· 24 August 2024
Thank you for taking the time to share your experience!
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5/5
TrustpilotGary and Ashley were very efficient inβ¦
Gary and Ashley were very efficient in finding us new tenants. Communication by phone and email was excellent and they gave us advice when we needed it. Excellent service all round.
Lindsay Β· 9 July 2024 Β· Charters Winchester
Agent replied Β· 24 August 2024
Lindsay, thank you for the 5-star review!
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