Trusted Agent profile · Hampshire and Surrey
Verified
★★★★★
4,162 reviews across 6 offices and 4 platforms
Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,162 reviews on four platforms, rated 4.9 out of 5 overall.
1,304
Reviews on Google
All 6 offices
8
Reviews on Facebook
All 6 offices
950
Reviews on The Trusted Agent
All 6 offices
1,900
Reviews on Trustpilot
All 6 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ...Read all 263 from sellers
Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ...Read all 382 from buyers
Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ...Read all 56 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 100 from tenants
Charters's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotI highly recommend Charters
I would highly recommend Charters and especially Sarah Bainbridge who has been amazing at finding us a lovely flat to rent. Sarah is very helpful and professional answering all our emails straight away, arranging viewings very quickly and keeping us regularly informed.Thank you Sarah
Thanks Jemma!
5/5
TrustpilotSarah Bainbridge at Charters was…
Sarah Bainbridge at Charters was excellent. She consistently sent me properties to view and suggested alternatives if we didn't find what we needed.We have found our next home for the time being. Thanks Sarah for all you hard work.Jess and Steve
Thank you Jess and Steve!
5/5
TrustpilotSophie Pickering to the Rescue
I had been searching for accommodation for over a month with no success when I reached out to Charters Estate Agency in Southampton. I was fortunate enough to be assisted by Sophie Pickering, who was incredibly friendly and supportive from the start. She listened to my requirements and went above and beyond to find the perfect place for me. Her dedication and proactive approach made the whole process seamless and stress-free. I highly recommend Charters Estate Agency for their exceptional service.
This is great to hear, thank you for sharing, Alee.
5/5
TrustpilotOutstanding experience with Charters
Paul Stephens was the most positive agent that we met when bringing our house to market. He impressed us with both his knowledge of the area, appreciation of our property and the local market that backed up his valuation.Paul proposed to introduce prospective buyers, rather than an open market approach, and we quickly agreed a sale, so were delighted that he'd delivered as promised!Jo Goddard then took over to liaise with ourselves and each party's solicitors during the ensuing weeks, ensuring regular updates and developing timelines up to the exchange of contracts.Jo has been a great support and communicator during this time and always attentive to any queries or issues that came up along the way.Many thanks to Paul and Jo for what they have achieved for us.
Thank you for taking the time to review the service. All the best for the future.
5/5
TrustpilotFinding a place to rent
My flatmate and I have had a great experience with Charters. Sarah Bainbridge responded to our emails very promptly, arranged a couple viewings very quickly and helped us find a lovely flat to rent. Overall, Sarah and Charters have been very helpful and professional.
Thank you Natalie!
5/5
TrustpilotSimon Edser at Charters Estate agents …
I have known Simon Edser at Charters for over 30 years . We call him our guardian angel because his advice on buying and selling houses has always been top notch . Thank you Simon
Hermant, Simon will be delighted to hear this!
5/5
TrustpilotSearch for a rental property
We were extremely pleased with the service we received from Charters Estate Agents. A big thank you to Kirstie Stone who went above and beyond to find us the right property for us. She was always at the end of the phone/an email if we had any questions, and she always responded promptly and with helpful answers. We are delighted to have found a property with Charters and look forward to continuing to work with them in the future.
Thank you Jessica, this is lovely to hear and Kirstie will be delighted.
5/5
TrustpilotSam the hero
My landlord is selling the flat but Sam at Charters is keeping me informed of what's going on, what could happen re giving notice etc and generally has just been easy and friendly to contact. Charters overall are actually the best agents I've had in over a decade of renting
Thank you Becky!
5/5
TrustpilotI’ve had excellent service from…
I’ve had excellent service from Charters. Very good advice and information throughout and always felt I could talk to them and get straightforward feedback.
Thanks for the review Nick.
5/5
TrustpilotJo Goddard
Jo Goddard at Charters was assigned to deal with the day to day procedures of my house purchase. She was always available to discuss anything that cropped up, and was very prompt passing information on. I had total confidence in her, and nothing was too much trouble. Thank you so much, Jo.
Thank you Shirley, we will pass this on to Fred.
5/5
TrustpilotAndy is very effective
Andy is very effective! He recommended me a very lovely property and arranged a viewing so quickly. He is patient and always reply me soon. A nice experience！
Thank you!
5/5
TrustpilotSarah Bainbridge is a lifesaver!
Sarah Bainbridge of Charters Estate Agents was a lifesaver! As a foreign academic researcher who needed to live in England for the school year, it was proving quite difficult to find housing and a landlord who would accept a 10 month lease, if possible. Most wanted all of the 10 months of rent up front, or 12 months of rent and no exceptions. Sarah communicated frequently with me, and when she heard about a situation that could meet my needs, she reached out and made it happen. Most other letting agencies just said, "good luck; the market is tough." Her staff have continued to help me jump through the many hoops to satisfy government requirements, share codes, and the like, and they did not insist on all 10 months of rent up front. Thank you Sarah and Charters!
Thank you for the review Jennifer. Sarah is an exceptional talent and we are lucky to have her here!
5/5
TrustpilotFantastic team
Fantastic team of agents and incredibly professional, will use their services again.
Thank you!
5/5
TrustpilotSarah Bainbridge was very helpful…
Sarah Bainbridge was very helpful trying to find me a rental property and particularly accommodating when i wanted to see a property. she was calm and cheerful always explaining whatever i was unsure about.
Great to hear, Olivia!
5/5
TrustpilotBeen with this agency from 2020 up…
Been with this agency from 2020 up until a few weeks ago. They started out as pure move and I’ve had nothing but excellent services from them, especially Peter, who goes above and beyond to resolve any issues may they arise. Both friendly and professional and I’ve never had any problems the whole 4 years I’ve rented from this agency. Would highly recommend this company to anyone. Very fair, understanding and trustworthy. Lovely people and lovely company to be involved with.
Thanks Peyton!
5/5
TrustpilotGreat service from the team at…
Great service from the team at Charters, big thanks to Paul, Dan, Victoria and the team for the sale of my property
Thanks Paul, much appreciated.
5/5
TrustpilotThank you to all at Charters…
Thank you to all at Charters Winchester. From looking to a property to buy to a property to rent, we have been so well looked after. We will stay in touch for the next process but thank you for having made us felt listen to through a very stressful time.
This is reassuring to hear, thanks Sylvie.
5/5
TrustpilotCharters were by far the best agents we…
Charters were by far the best agents we have dealt with over the past few months. Ella and Andy were accommodating during the house views and polite every step of the way , even with our endless enquiries.Martha, took over pre tenancy arrangements, she kept us up to date with every step and gave great personalized customer service whilst making us feel valued as tenants .
Thank you for taking the time to review the service you have received.
5/5
TrustpilotThank you Andy for all your help and…
Thank you Andy for all your help and advice.
Thank you!
5/5
TrustpilotI have dealth with Kimberley for many…
I have dealth with Kimberley for many years , she has always sorted any issues fairley and swifley in a very common sence manner for both landlord and tenant
Thank you Bernard.
5/5
TrustpilotKirstie has been very polite and…
Kirstie has been very polite and helpful throughout the process of renting a house
Thanks Janet!
5/5
TrustpilotGreat agent
The flat viewing with Ella Burnet went very smoothly. Very professional, showed up on time, very knowledgeable and friendly. Totally recommend!
Thanks Rodolfo!
5/5
TrustpilotThe service was very quick and…
The service was very quick and effective. Nicola kept in contact every step of the way and saw the issue was sorted as soon a possible. Very happy with the service.
Great to hear!!!
5/5
TrustpilotLandlords review
Excellent service as always from all the team at Charters, Farnham. Jacqui and Kirstie on the front line, Katie and her team on preparing the marketing, Cheryl and her team on pre-tenancy and our own property manager Kimberley always answer email and phone queries quickly and efficiently. All things considered a very smooth and professional company to deal with.
Thank you Julian, the team will be delighted!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Winchester has the most, with 2,886 reviews rated 4.9 out of 5, followed by Farnham with 333.
The six Charters offices, by town:
263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."
382 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."
56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."
100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent.
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