Trusted Agent profile · Hampshire and Surrey
Verified
★★★★★
4,164 reviews across 6 offices and 4 platforms
Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,164 reviews on four platforms, rated 4.9 out of 5 overall.
1,304
Reviews on Google
All 6 offices
8
Reviews on Facebook
All 6 offices
1,902
Reviews on Trustpilot
All 6 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ...Read all 263 from sellers
Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ...Read all 382 from buyers
Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ...Read all 56 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 100 from tenants
Charters's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotSarah Bainbridge helped us found a…
Sarah Bainbridge helped us found a really good rental properties in short period of time. She also assist us patiently through the process. We trust Charters service.
Thank you Joanna!
5/5
TrustpilotA great experience :)
I had looked at many houses and dealt with many agents in my quest to find the right house. From the moment I enquired about one of Charters properties, Sarah was not only extremely efficient, professional and communicative but also really friendly and approachable and that’s important. She didn’t rush me through my viewing, was keen to make sure I’d asked all my questions, had all the information and didn’t try at all to pressurise me to make a decision. Nothing was too much trouble, videos were sent over quickly, I was kept informed and when Sarah wasn’t available, Gary was also great which shows they’re a good team. Charters have been a pleasure so I’d really recommend them :)
Thank you!
5/5
TrustpilotGemma, Darcy & Jane
Gemma, Darcy & Jane were amazing and made it a really easy process for us buying our first house. Absolutely can’t fault Charters in any way, and hopefully will use them again someday.
Thank you Lewis, the team will be pleased to hear this!
5/5
TrustpilotHave dealt with charters for a couple…
Have dealt with charters for a couple of years now and their communication has always been top notch from start to finish. Reccomend 100000%
Great news!
5/5
TrustpilotCharters have been very helpful in…
Charters have been very helpful in trying to get us a new rental apartment. Ella from Charters has been very responsive through emails and arranging property viewings for us.
Thank you Nohail!
5/5
TrustpilotSarah Bainbridge - listened and delivered 🙏🏼
Sarah Bainbridge didn’t give up and found our next family rental for us and got us in quickly. Sarah quickly realised we were time poor but had quite specific requests to meet in our search for our next home, Charters went the extra mile, doing viewing at short notice, taking videos when we could not get the time to view and listened to what we needed, and they delivered! Many thanks for your efficiency and dogged determination 😂😂🙏🏼
Great news!!! Thank you for the review Claire.
5/5
TrustpilotCharters Letting.
I contacted Charters to look at letting out my property and within days had numerous and very suitable potential tenants, I had over twelve viewings within a matter of a week and a number of offers.Charters kept me well informed and I felt they were looking after my best interests.Very happy with the service.
Thank you!
5/5
TrustpilotSarah has been an absolute pleasure to…
Sarah has been an absolute pleasure to work with and has given us so much guidance and support in the build up to our move to the UK from South Africa, to helping us find our first home in a new country.Highly recommend Sarah and the Charters teams !!
Thank you, David, for the 5-star review!
5/5
TrustpilotReally helpful and honest agents
Sophie was really helpful, upfront and honest during our property search and made the whole process as simple as possible.
Thank you, Sophie will be delighted!
5/5
TrustpilotAsh was so helpful from start to…
Ash was so helpful from start to finish, and was very kind and informative throughout the whole process of finding a rental property, which can be stressful at times! Calls were always answered quickly and everyone was very helpful to us.
Thank you, Evelyn!
5/5
TrustpilotVery pleasant and professional
I was sent a property information form which was completely new to me. I turned to your staff for help. It was Rosie Mott who answered my call, she was very pleasant and professional. I am glad I called your company. Thank you, Rosie.
Thank you for the review. Rosie will be delighted!
5/5
TrustpilotIt was a pleasure meeting Ella
It was a pleasure meeting Ella. She was very polite and helpful during the viewing and answered any questions that I had about the properties. It was a very pleasant experience.
Thank you for the 5-star review!
5/5
TrustpilotI had a positive experience with …
I had a positive experience with Charters Estate Agents. It took only one week from my first email to the satisfying result. The quick response, appropriate property choices,optimal viewing scedule and great communication with Sarah Bainbridge made the whool process smooth and comfortable.
Thank you, Lily. Sarah will be delighted.
5/5
TrustpilotCharters have been great on selling
Charters have been great on selling, buying and the prospect of renting out my property. So personal. Big shout out to Tilly Orsmond, Phil Northover and Ned Lowe. My property got an offer on second people coming for viewing within a week of being on market. And it achieved a higher offer than I was initially expecting
Thank you for the 5-star review!
5/5
TrustpilotSelling a house as an executor of a will
Charters were employed to sell my late mother’s house. They were professional in their initial dealings and the quality of the brochure was first class.Once a buyer was found I was moved to a team within Charters who helped manage the final process, and it was here I was dealt with by a lady called Lisa Roberts who managed the process professionally and competently. I experienced some issues with both sets of solicitors but Lisa went beyond the expected to resolve these problems and finally get the sale completed.It was this service of keeping me informed, cheerful and always phoning back when she said she would that impressed me most.
Chris, thank you for the detailed review. We are delighted to hear of your positive feedback.
5/5
TrustpilotGreat service
In the middle of navigating a challenging move across the UK, Charters Estate Agent has been an amazing help. Lettings Negotiator, Ella, has answered all our queries about various properties, been patient and helpful, very responsive and really friendly which makes such a difference at times like this. Thankyou for all your help!
Thank you, Jasmine. Good luck on the move!
5/5
TrustpilotVERY POSITIVE EXPERIENCE
We have been very impressed with the service we have received from Charters at Romsey who successfully sold our property over the first weekend of it being on the market with them !We felt very safe in the hands of Jonny Gray who was very professional helpful and friendly at all times . We look forward to completing the sale over the next few months .
Thank you for the 5-star review!
5/5
TrustpilotProperty to let ?
If you have a property to let, Sarah in Charters Lettings Team in Winchester is superb. She is efficient, professional and keeps you informed through out the process.
Kath, thank you for the review. Sarah will be delighted!
5/5
TrustpilotThe whole communication was great and…
The whole communication was great and smooth. Everything has been done in detail efficiently and perfectly. Thank you.
Thank you, Lee. Much appreciated!
5/5
TrustpilotWe had a great experience with Ash from…
We had a great experience with Ash from Charters during our search for a rental property in Winchester. He was helpful, responsive and really understood what we were looking for. Would highly recommend.
Sam, thank you for the 5-star review!
5/5
TrustpilotFarnham and Alton lettings branch exceptional
It’s has been a breath of fresh air dealing with Charters in Alton and Farnham. Sarah at the Alton branch has a great and friendly personality and will go out of her way to help you. I was put in touch with Kirstie Stone in the lettings department at Farnham and she has been extremely helpful in keeping me up to date with properties at all times as well as arranging a viewing. Due to Kirstie being on annual leave, I then dealt with Jacqui McKeown who organised a viewing at the property I have decided to apply for. Jacqui has kept me up to date at all times by phone and email. All 3 ladies have been lovely and I would like to thank them for their help.
Joanna, thank you for taking the time to share your experience!
5/5
TrustpilotI had an awesome experience working with Ella at charters. She was so kind and helpful.
I had an awesome experience working with charters. I met an amazing staff of yours, Ella by name. She's really one of a kind. she's very good, kind and so helpful. She made my experience with charters amazing. Thank you.
Thank you for the review! Ella will be delighted!
5/5
TrustpilotI have been in contact with numerous…
I have been in contact with numerous agents and Charters has been the most helpful and responsive. Especially Ella, she is a very understanding person and a great communicator. It’s not easy getting a place in UK these days but definitely easier with their help.
Thank you! Ella will be so happy to read your review!
4/5
Trustpilotreview for Emily Cuell.
review for Emily Cuell.Emily has been very helpful & professional. No request has been too much trouble, and always dealt with in a timely manner.
Thank you for reviewing the service received. Kelly will be so pleased with the feedback.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Charters is among The Negotiator Awards 2025 winners.
Negotiator Awards winners in seven years, the group and its branches: 2025, 2024, 2022, 2021, 2019, 2018, 2017.
Negotiator Awards by year, 2024 to 20172024 1 Gold, 3 Bronze and 1 Highly Commended The Negotiator Awards 2024 winners
2023 1 Highly Commended The Negotiator Awards 2023 winners
2022 1 Silver and 1 Bronze The Negotiator Awards 2022 winners
2021 1 Silver The Negotiator Awards 2021 winners
2019 1 Gold The Negotiator Awards 2019 winners
2018 2 Gold and 1 Silver The Negotiator Awards 2018 winners
2017 1 Gold and 2 Bronze The Negotiator Awards 2017 winners
Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.
Charters is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2026, 2020.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Winchester has the most, with 2,888 reviews rated 4.9 out of 5, followed by Farnham with 333.
The six Charters offices, by town:
263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."
382 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."
56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."
100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.
