Trusted Agent profile · Hampshire and Surrey
Verified
★★★★★
4,159 reviews across 6 offices and 4 platforms
Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,159 reviews on four platforms, rated 4.9 out of 5 overall.
1,304
Reviews on Google
All 6 offices
8
Reviews on Facebook
All 6 offices
950
Reviews on The Trusted Agent
All 6 offices
1,897
Reviews on Trustpilot
All 6 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ...Read all 263 from sellers
Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ...Read all 382 from buyers
Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ...Read all 56 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 100 from tenants
Charters's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotVery impressed with Charters
Impressed with each team members' professionalism. Very positive experience overall. The house photos + brochure produced by Danielle is impressive. Would highly recommend Charters!
Thank you for the five-star review!
5/5
Trustpilotgreat viewing experience with Ella
Had a great viewing today with Ella Burnet from Charters Estate, Southampton. On time, on spot and knowledgeable of all related details. She helped me make the right decision and put an offer to rent the property.
Thank you, Emad. We wish you the best of luck!
5/5
TrustpilotLisa was incredible
Lisa was just absolutely incredible, I cannot recommend or thank her enough. We sold our property through Charters and it was a long chain which made things very difficult. Lisa was so helpful and supportive and was always the sympathetic ear when it got tough. Thank you Lisa!
Lisa will be delighted with your feedback, thank you!
5/5
TrustpilotCharter Winchester
I've had a great experience with the Charters Winchester Team. They have kept me informed throughout the process of buying my new house and always been responsive. A big shout out to Alice MacKonochie and Ollie Purvis who have both been a massive help along with way.
Thank you, Ellie!
5/5
TrustpilotCharter's Winchester - just great
Charters have been fabulous, and made the whole letting process extremely easy. They have represented us and the landlord equally, maintaining a good balance during discussions. Sarah helped hugely during the property search process and turned visiting properties into an enjoyable afternoon! Thank you
Thank you, Matthew!
5/5
TrustpilotVery impressed with the professional…
Very impressed with the professional approach to relisting our property. We had inadequate particulars from our other agent.Darcy was a delight to deal with at appraisal and progressing our listing.Sophia produced the best brochure we have seen in 5 previous sales.Charters are a really professional agent and have excellent people.
Thank you for the review!
5/5
TrustpilotChapters worked hard trying to find us the right property
Ryan at Chapters worked hard trying to find us a property in the end we lived out of the area and couldn’t sell ours! However, he regularly kept in touch with us happy to show us any relevant properties coming on the market.
Thank you for the review! Ryan will be delighted.
5/5
TrustpilotExtremely happy
Thank you so much for helping us get our first ever home. Being first time buyer's we've had so much questions and every one of them were answered in a very friendly and professional way. We had multiple viewings and every time we were met with a friendly smile. Jo helped us through the whole procedure by keeping us updated on every aspect. We highly recommend Charters!
Great to hear, Ayesha!
5/5
TrustpilotElla was so helpful in helping us look…
Ella was so helpful in helping us look for properties and gave a lot of valuable advice throughout the process, thank you so much!
Thank you for the review!
5/5
TrustpilotAmazing service received from the team
Amazing service received from the team! Tillie in particular followed up consistently and was very patient explaining all the questions we asked.
Thank you for the review, it is much appreciated!
5/5
TrustpilotExcellent lettings agents
I have had a seamless and well looked after experience in letting a property with Kirstie and Jacqui. They have been on hand to answer all questions promptly and are have provided excellent support and information throughout the process. Thank you!
Thank you for the review!
5/5
TrustpilotBeautiful experience
Beautiful experience so far with Charters. I am looking to move home and have had the pleasure of working with Ella Burnet.She is very professional, gracious and was patient during the viewing process, excellent in providing feedbacks and constantly keeps me in the loop of things.I would say that it has been an amazing experience and definitely recommend Charters to anyone looking to move home.
Thank you Nchedo, this is great to hear.
5/5
Trustpilotviewing
Sophie was lovely, put us at ease during the viewing and happily answered all our questions, quite knowledgeable
Thank you!
5/5
TrustpilotExcellent Service Chandlers Ford Charters
Excellent service so far in the moving process. Very professional and friendly, and superb communication to keep us up to speed with the process. Very helpful with answering all of our questions and they go above and beyond with their service. Big thanks to all at Chandlers Ford Charters and special thanks to Edward, Cameron and Jake. We would not hesitate to recommend you to others. Thank you.
Thanks Cath, the team will be delighted!
5/5
TrustpilotActually caring
Actually caring, polite, approachable and patient. Great experience!
Thank you!
5/5
TrustpilotAmazing service from appraisal to after sales
Sold our house with Charters and their friendly and professional service ran straight through from appraisal to after sales. Would recommend them to anyone.
Great to hear Aimee!
5/5
TrustpilotCharters is the best letting agent in Southampton
Charters is without a doubt the best letting agency I ve used. Whether you're a landlord or a tenant, you can trust them to go above and beyond to support you. Staff are very professional and passionate. Sophie from the Southampton office especially is super nice and helpful. She always gets back to you very quickly and puts herself in your shoes to find the best solution for you. I will definitely choose Charters again if I am renting or buying in the future.
Thank you for the review!
5/5
Trustpilotamazing experience
Elle made selling our house as stress free as can be! Charters had continuous viewings whilst it was on the market and when we got an offer it proceeded nicely. We also found our new house through charters and it was made as easy as possible.
Thank you Maeve, Elle will be delighted to hear this.
5/5
TrustpilotThanks to Charter and Matthew Mclnally
We intended to buy our first flat and we found charters as a safe, professional estate agents to work with. Matthew Mclnally, helped us in this process and always found helpful and friendly.
Thank you!
5/5
TrustpilotExcellent Service
Excellent Service. From the moment we contacted Charters, the service has been exceptional - prompt, professional, attention to detail and friendly. A special mention to Amelia who has been fantastic on all fronts, to liaise with and certainly knows how to deal with clients.
This is great to hear Alex, thank you!
5/5
TrustpilotWe’re first time buyers and charters…
We’re first time buyers and charters have felt like a safe, professional estate agents to work with. Cameron Broom, which was our point of contact, has kept us up to date throughout the process and always been incredibly friendly when talking to.
Thank you Nuno, Cameron will be proud to receive this recognition.
5/5
TrustpilotTrustworthy and friendly business
Thank you for your friendly and profesisonalism shown in helping us view and decide on our next house. Chloe met us at the propeties and gave us a good insight into each property with her knowledge and expertise. We highly recommend Charters as your estate agents.
Thanks George, Chloe will be delighted to hear this!
5/5
Trustpilot10/10 for all areas
10/10 for all areas, no issues
Great! Thank you!
5/5
TrustpilotI had an amazing experience with…
I had an amazing experience with Charters office. I worked with Sophie and she was very cooperative and responded on the same day.I appreciate working with them
Thanks Nouf!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Winchester has the most, with 2,883 reviews rated 4.9 out of 5, followed by Farnham with 333.
The six Charters offices, by town:
263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."
382 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."
56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."
100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards: Charters, Winchester won Platinum; Charters, Alton won Trusted Agent; Charters, Farnham won Trusted Agent.
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