Trusted Agent profile · Hampshire and Surrey

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Charters estate agents in Winchester, Farnham, Chandlers Ford and 2 more

4.9

★★★★★ Excellent

4,159 reviews across 6 offices and 4 platforms

www.chartersestateagents.co.uk

Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,159 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.8 / 5

1,304

Reviews on Google

All 6 offices

Facebook logo

3.5 / 5

8

Reviews on Facebook

All 6 offices

The Trusted Agent logo

5.0 / 5

950

Reviews on The Trusted Agent

All 6 offices

Trustpilot logo

1,897

Reviews on Trustpilot

All 6 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Charters's six offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Charters office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Gary and Ash

Gary and Ash were so lovely and helpful! Both Gary and Ash from the Winchester team were determined to help us find our first home and fought for us when we had little hope.I couldn’t recommend a better place for help finding a home. They were open and honest with us the entire process, ensuring they were clear and transparent every step of the way. We will definitely be using them again later on in the future. Thank you so much Gary and Ash!! We appreciate it so much

Madi · 27 September 2024 · Charters Winchester

Agent replied · 23 October 2024

Thank you Madi - our Winchester lettings team is exceptional! Gary and Ash will be delighted, thank you.

1/5

Trustpilot

Unhelpful with hollow apologies

After leaving a previous review of my poor experience, Charters hassled me multiple times in order, I believe to try and get me to remove my previous reviews, they offered hollow apologies and nothing else.

Albert · 27 September 2024 · Charters Winchester

Agent replied · 23 October 2024

We are sorry to hear that you feel the issues you raised were not taken seriously. However please rest assured that the feedback you have provided has been taken on board to ensure these issues are addressed. We would like to take this opportunity to wish you well in your new home.

5/5

Trustpilot

Excellent Estate Agents

Charters have been a great company to deal with. Both Ash and Sarah of the Winchester branch went over and above the norm to help us find suitable accommodation, when we moved to Winchester. They have been excellent in their assistance in managing the rental property. I would highly recommend this Company and their team.

Carol · 27 September 2024 · Charters Winchester

Agent replied · 23 October 2024

Thank you Carol!

5/5

Trustpilot

Diligent and courteous. What more could you want.

Kerry was very helpful and knowledgeable in assisting us in our search for a suitable property.She was always willing to show us properties at short notice.As a representative of Charters we think she did an outstanding job and it was unfortunate that Charters were not able to find us a suitable property - not for want of trying!We would certainly consult Charters again should we be looking for another property.

Martin · 27 September 2024 · Charters Winchester

Agent replied · 23 October 2024

This is reassuring to hear, thank you Martin!

5/5

Trustpilot

Charters ... A 5 star Estate Agents

We would thoroughly recommend Charters Estate Agents for numerous reasons. Jonathan Pinhorne, Associate Director, would call us each and every week or more with updates, progress, news of viewings or sometimes just for a 'catch up' but mainly to reassure us that they are doing all they can to sell our home. Jonathan is very professional, friendly, informative, has a wealth of experience and he is a pleasure to speak to. We have also had the pleasure of either meeting or speaking to all of the staff and they are a credit to Charters. Our Estate Agents Sarah, Storme and Tilly made every viewing a pleasure, for not only us but for our viewers also. Thank you all for selling our home, we wouldn't be in the position of looking forward to moving if it was not for you all. Thankyou JT

Janet · 26 September 2024 · Charters Winchester

Agent replied · 23 October 2024

Thank you Janet, the Park Gate team will be so pleased to read this. It is much appreciated!

5/5

Trustpilot

Excellent Service

Charters were our seller's agents, but were fantastic in keeping us and everyone in the chain updated and aligned even though others in the chain were often less than helpful. Jo Goddard in particular was fantastic in progressing our purchase and making sure all the "i"s were dotted and "t"s were crossed right up and down the chain. We wouldn't hesitate to use Charters for our next sale.

Tony · 26 September 2024 · Charters Winchester

Agent replied · 23 October 2024

Thank you Tony, this is great news!

5/5

Trustpilot

Shannon has been amazing even sent us…

Shannon has been amazing even sent us houses out side of her remit for another branch to help. Best estate agent I have found in 6 years being back in the UK. She is a great asset

Elizabeth · 26 September 2024 · Charters Winchester

Agent replied · 23 October 2024

What a review! Thank you Elizabeth, Shannon will be very proud of this.

5/5

Trustpilot

Enjoyed good and prompt service while…

Enjoyed good and prompt service while looking for a rented accommodation from Amelia. Would work with them again.

Rissikat · 26 September 2024 · Charters Winchester

Agent replied · 23 October 2024

Thank you Rissikat, this is much appreciated.

5/5

Trustpilot

It took 8 days from appraisal to marketing!!

On the 9th Charters were instructed to place our property on ‘Rightmove’ we had other agents but we considered Charters was a realistic ‘For Sale Price’ and their commission was fair. We were frequently contacted by Charters to confirm the details.The photographs were taken, EPC., floor plans and description, by the 17th following our acceptance of the particulars the property was listed.‘For Sale’ road sign installed.Our first viewing is the 26th, fingers crossed for a quick sale.

Brian · 26 September 2024 · Charters Winchester

Agent replied · 23 October 2024

Thank you Brian and all the very best with your house sale.

5/5

Trustpilot

Always a great experience with…

Always a great experience with Charters. You do not feel like you have hired people you have to manage to get the results you want. They take initiative and you can just sit back while they do what was agreed. I have used Charters many times for a tenant find service. Knowing Charters will always do a good job is reassuring and refreshing!

John · 25 September 2024 · Charters Winchester

Agent replied · 23 October 2024

Amazing, thank you John!

5/5

Trustpilot

Buying our first home could not have been made any easier

Buying our first home could not have been made any easier thanks to Edward and his team. Being completely clueless on how to buy a home Ed made everything so clear and helped us the whole way. A big big Thankyou to Edward for being so kind and friendly and putting us at ease.

Sophie · 24 September 2024 · Charters Winchester

Agent replied · 23 October 2024

Thanks Sophie, Ed will be delighted to read this!

5/5

Trustpilot

Fantastische experience

First off Edward and his whole team were fantastic from start to finish, so welcoming and helpful. Edward was on call at any point to answer any of our questions. We were so lucky to find a house that Edward was selling made the whole experience as stress free as possible. :)

Jack · 24 September 2024 · Charters Winchester

Agent replied · 23 October 2024

Great to hear Jack, thank you.

5/5

Trustpilot

Fantastic support from Jess

Fantastic support from Jess. Listened to my needs and did not bombard me with unsuitable properties. Responded very quickly to requests - I don’t believe she ever stops working!

Nicky · 24 September 2024 · Charters Winchester

Agent replied · 23 October 2024

She doesn't! Thanks for this review, Jess will be very pleased!

5/5

Trustpilot

Thank you.…

Thank you to Stephen for all his help and support in the selling of my maisonette. It wasn’t straight forward but he was always on the end of the phone to listen and advise.

Josephine · 24 September 2024 · Charters Winchester

Agent replied · 23 October 2024

Stephen is a fantastic sales progressor and he'll be delighted to read this, thank you.

5/5

Trustpilot

Efficient and professional

Efficient and professional. Their sale follow-through service especially good.

Steve · 24 September 2024 · Charters Winchester

Agent replied · 23 October 2024

Great news, thanks Steve!

5/5

Trustpilot

Professional and Informative

We’re currently viewing properties and Charters have been really great. Always informative, professional and happy to offer guidance. Jake was great on one of our viewings and was happy to provide as much help as possible.

Laura · 23 September 2024 · Charters Winchester

Agent replied · 23 October 2024

Thank you Laura!

5/5

Trustpilot

My experience with professional people…

My experience with professional people in Charters has been wonderful. Very kind, alway available for every questions, they helped me in a very delicate and stressful situation to find a House. I would love to thank you especially: Ella, Sophie and Rosie.Thank you very much

Manuel · 23 September 2024 · Charters Winchester

Agent replied · 23 October 2024

Thank you Manuel, much appreciated.

5/5

Trustpilot

Excellent service from the Winchester…

Excellent service from the Winchester lettings team. Found a tenant promptly and good communication throughout.

Jason · 23 September 2024 · Charters Winchester

Agent replied · 23 October 2024

Great news! Thank you Jason

5/5

Trustpilot

My experience was very great with Andy

Rating only, no written review.

Efe · 23 September 2024 · Charters Winchester

Agent replied · 23 October 2024

Thanks Efe!

5/5

Trustpilot

Really good Communication

Really good communication and help from Kirstie Stone in viewing the rental property and then helping me with negotiating suitable terms with the landlord. Great service. Thank you. A Jones

A · 22 September 2024 · Charters Winchester

Agent replied · 23 October 2024

Thank you for the review, Kirstie will be delighted!

5/5

Trustpilot

A great experience

A great experience - the thing I valued highly was the helpful and regular communication, so I knew exactly what was happening all the time. Also all the team, that I have had the pleasure to link with in the Alresford office are so friendly, helpful and genuinely interested in wanting to do the best they could for me.

FLEUR · 22 September 2024 · Charters Winchester

Agent replied · 23 October 2024

This is great to hear Fleur, thank you for taking the time to review this experience.

5/5

Trustpilot

Thank you Dan and the Charters team

Thank you Dan and team for all your support. Very efficient service, always polite and we were v impressed with how many viewings you managed to line up within a short space of time 👍

Andy · 21 September 2024 · Charters Winchester

Agent replied · 23 October 2024

Thanks Andy!

5/5

Trustpilot

Excellent service.

We have had excellent service from Charters in Southampton. We have been renting out our flat from a distance. Rosie has been very helpful above and beyond duty. Would certainly recommend!

Mary · 21 September 2024 · Charters Winchester

Agent replied · 23 October 2024

Thank you Mary, Rosie will be really pleased to hear this.

5/5

Trustpilot

Charters Bishops Waltham & Chandlers…

Charters Bishops Waltham & Chandlers FordI recently had the opportunity to engage with Charters for the sale of my property, and the experience was nothing short of outstanding. From start to finish, their team demonstrated exceptional professionalism, knowledge, and dedication.The communication throughout the process was excellent. The agents were responsive and approachable, always available to answer any questions or concerns I had. They provided clear explanations, ensuring that I understood each step of the process, whether it was buying or selling.The company’s market expertise was evident from the first interaction. Their valuation of my property was thorough and realistic, backed by local market insights and recent sales data. This transparency built trust and confidence, which is critical when navigating such a significant decision.Overall Experience:What impressed me the most was the personalized service. They took the time to understand my specific needs and tailored their approach accordingly. The entire process felt seamless, from initial valuation to the final sale. I would highly recommend Charters to anyone looking for a reliable, knowledgeable, and customer-focused estate agent.If you’re in need of a trustworthy estate agent who truly goes above and beyond, look no further. This team delivers results with integrity and professionalism.

SriAnil · 21 September 2024 · Charters Winchester

Agent replied · 23 October 2024

Thank you so much for this review! Both teams will be so happy!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Charters

Which Charters office has the most reviews?

Winchester has the most, with 2,883 reviews rated 4.9 out of 5, followed by Farnham with 333.

Where are the Charters offices?

The six Charters offices, by town:

  • | Head Office: 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Alresford: The Old Post Office, 17 West Street, Alresford, Hampshire, SO24 9AB
  • Alton: Julius Caesar House, 66 High Street, Alton, Hampshire, GU34 1ET
  • Chandlers Ford (13 Oakmount Road): 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Farnham: 40 Downing Street, Farnham, Surrey, GU9 7PH
  • Winchester: 2 Jewry Street, Winchester, Hampshire, SO23 8RZ
What do sellers say about Charters?

263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."

What do buyers say about Charters?

382 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."

What do landlords say about Charters?

56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."

What do tenants say about Charters?

100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."

Has Charters won any awards?

Yes. In The Trusted Agent 2026 awards: Charters, Winchester won Platinum; Charters, Alton won Trusted Agent; Charters, Farnham won Trusted Agent.

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