Trusted Agent profile · Hampshire and Surrey

Verified

Charters estate agents in Winchester, Farnham, Chandlers Ford and 2 more

4.9

★★★★★ Excellent

4,159 reviews across 6 offices and 4 platforms

www.chartersestateagents.co.uk

Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,159 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.8 / 5

1,304

Reviews on Google

All 6 offices

Facebook logo

3.5 / 5

8

Reviews on Facebook

All 6 offices

The Trusted Agent logo

5.0 / 5

950

Reviews on The Trusted Agent

All 6 offices

Trustpilot logo

1,897

Reviews on Trustpilot

All 6 offices

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Charters's six offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Charters office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

I recently sold a property through the…

I recently sold a property through the Park Gate Branch of Charters.The level of service was faultless from start to finish. I knew when Jonathan valued the property i was in safe hands. The whole team should be highly commended for the level of communication. I received weekly updates of viewings which were carried out by the team there and when a buyer was found I was updated regularly on the sales progression.I wouldn’t hesitate it recommending the Park Gate branch of Charters and will certainly be using their services again in the future.

Paul · 22 October 2024 · Charters Winchester

Agent replied · 23 December 2024

Thank you Paul, Jon will be delighted.

5/5

Trustpilot

I recently had the pleasure of using…

I recently had the pleasure of using Charters estate agency to find a flat for me, and I can't recommend them highly enough! Sarah was exceptional. From our first meeting, she was professional, knowledgeable, and genuinely attentive to my needs. She took the time to understand what I was looking for and provided valuable insights that helped me navigate the market confidently.If you're looking for an estate agent who combines expertise with a personal touch, you should look no further. Thank you for making this experience a positive one!

Michael · 22 October 2024 · Charters Winchester

Agent replied · 23 December 2024

Wonderful news, thank you Michael!

5/5

Trustpilot

Very professional agency and they do…

Very professional agency and they do really care about their customers. Amelia was very helpful and had excellent communication. Very pleased with their service.

Ibrahim · 22 October 2024 · Charters Winchester

Agent replied · 23 December 2024

Thank you!

5/5

Trustpilot

Stephen Henry review

Stephen Henry has been very helpful in the completion of the sale of my property. He has kept me fully up to date on every aspect of the sale, if I have a question he deals with the question and if he has to obtain the answer from other sources he is quick to return to me with the answer. Really pleased with his guidance and information.

Terence · 22 October 2024 · Charters Winchester

5/5

Trustpilot

I highly recommend this letting agency

I highly recommend this letting agency. Ella has been very patient and kind, and the staff always calls to update us on available flats. Their prompt communication and professionalism made the rental process smooth and easy.

Eluru · 22 October 2024 · Charters Winchester

Agent replied · 23 December 2024

Thank you for the review!

5/5

Trustpilot

Great service!!

I recently had the pleasure of working with Charters Estate Agents in Bishops Walthem, and I cannot speak highly enough about their exceptional communication skills and professionalism. From the start, they managed our expectations clearly, ensuring we understood every step of the buying process.What stood out most was their commitment to keeping us updated throughout the development. Even when our main contact was on holiday, the rest of the team stepped in seamlessly, maintaining consistent communication and support. This level of teamwork ensured that I never felt out of the loop.I highly recommend them to anyone looking for a reliable and attentive agency.

Deirdre · 22 October 2024 · Charters Winchester

5/5

Trustpilot

Excellent, Professional and helpful service.

Amelia and Jacqui were very professional, great at answering questions and very patient. I would definitely recommend Charters. They organised things quickly and smoothly. Thank you!

Lisa · 22 October 2024 · Charters Winchester

Agent replied · 23 December 2024

Great news, Lisa. Thank you!

5/5

Trustpilot

We are currently buying a property with Charters

We are currently buying a property with Charters and I just wanted to say how fabulous Chloe was from the first time she called . So professional , friendly and really knew what she was talking about, there was no pressure at all. Luke also arranging the second viewing and offer for us, then onto Edward the branch manager who has made us feel really at ease at the start of the sales process. Fingers crossed the rest of the process is just as great . Thanks guys

Sammie · 22 October 2024 · Charters Winchester

Agent replied · 23 December 2024

Thank you, Sammie! Chloe will be delighted!

5/5

Trustpilot

Charter your way to great service!

From the very beginning the service from Ash, Sarah and Gary to support us to find a property to rent was absolutely amazing. Checking in and making sure we could find something suitable was an exactly what we needed. Thank you so much for delivering great personalised service.

Daniel · 21 October 2024 · Charters Winchester

Agent replied · 23 December 2024

Thank you for the review!

5/5

Trustpilot

Exceptional Service from the Winchester Lettings Team at Charters

I recently had the pleasure of working with the Winchester lettings team at Charters while searching for a rental property. Although I ultimately chose another property elsewhere, I was thoroughly impressed by the proactive and professional service provided by Charters.In particular, Ash, who assisted with viewings, was exceptionally professional, friendly, and courteous. Ash's extensive knowledge of the local Winchester rental market and the options available for investors in rental property was invaluable. Additionally, Gary was brilliant with his speedy follow-up, making the entire process exceptionally easy for me.I would not hesitate to recommend Ash, Gary, and the rest of the Charters lettings team to anyone looking for the right rental property in Winchester. They are an efficient, friendly, and very professional team.

Andy · 21 October 2024 · Charters Winchester

Agent replied · 23 December 2024

Thank you, Andy, for the detailed review!

5/5

Trustpilot

Highly Professional service

Sarah Harman from charters showed me around several properties all over Southampton including ocean village. She was punctual, well presented and friendly, pointing out all the important aspects in great detail, explaining about ground rent, parking spaces and other matters. Being a first time buyer I felt comfortable and confident in her presence. Although I didn’t find my ideal home this time, I’m very happy to charters again, they are an excellent estate agent.

David · 21 October 2024 · Charters Winchester

Agent replied · 23 December 2024

Thank you, David!

5/5

Trustpilot

Charters

I recently completed the purchase of my first property, and Jo Goddard was instrumental in helping move things forward. She was efficient, responsive, and patient with all my questions, which was invaluable throughout the process. Jo's professionalism and ability to navigate the inevitable challenges ensured the sale stayed on track. Overall, I had a positive experience and would recommend both Jo and Charters.

Robert · 20 October 2024 · Charters Winchester

Agent replied · 23 October 2024

Thank you, Robert, for the five-star review!

5/5

Trustpilot

Professional, classy, personalised service

I have been extremely pleased with Charters. I always find selling and buying property a stressful experience but Charters have worked hard as a team to minimise this for me. All the staff have been professional and responsive. Notably, Storme who did the valuation of my property and promised to ensure only appropriate viewings occurred to avoid unnecessary disruption to me, (the third viewer bought my property); Jonathan who managed the negotiations brilliantly and last but not least, Jo Goddard who took over my file once a buyer was secured. Her diplomacy, patience, efficiency, professional ‘can do’ approach and overall performance was superb. THANK YOU to all the team who have contributed to a successful conclusion to my sale. I would definitely use Charters again in the future.

ELIZABETH · 19 October 2024 · Charters Winchester

Agent replied · 23 October 2024

Great news! Thank you for the five-star review, and congratulations on the sale!

5/5

Trustpilot

Wonderful service and professional ,

Good morning charters at park gate just wanted to say We happened to walk into Charters as there was a property in the window we liked the look of ,We were greeted by a very smart young lady called Tilly who was so professional and helpful a delight to deal with ,Since our initial visit Tilly has been so helpful she has kept us informed and up to date of any property she Thought we might be interested in and has showed us around numerous properties she couldn’t have been so Professional and always found out any queries we might have had ,Charters you have a gem on your team and l am sure she will go far in what ever she does either within your company or with somebody else ,also loved your Park Gate office very smart and very impressive,Well done Tilly ,Regards Stuart and Karen Richardson ,

Karen · 19 October 2024 · Charters Winchester

Agent replied · 23 October 2024

Thank you, Stuart and Karen, for a lovely review for Tilly, she will be so pleased!

5/5

Trustpilot

Toby was great

Toby was great - all sorted and moving next week!

Josh · 18 October 2024 · Charters Winchester

Agent replied · 23 October 2024

Thank you!

5/5

Trustpilot

Very highly recommended

The team were positive, respectful, friendly and kept me up to date throughout the sale of my house. I can't recommend the team at Charters in Alton highly enough.

A · 18 October 2024 · Charters Winchester

Agent replied · 23 October 2024

Thank you!

5/5

Trustpilot

Charter’s in Winchester

We dealt with Charter’s in Winchester, with the agent Sarah Bainbridge. The service that they provided was great, they were really efficient with their communication. Sarah put forward our dream property and we’re delighted that she did. Her professionalism and commitment to us didn’t go unoticed, we really appreciate both the agent and the firm.

Will · 18 October 2024 · Charters Winchester

Agent replied · 23 October 2024

Thank you, Will!

5/5

Trustpilot

Great experience with Charters Winchester!

Our experience with Charters Winchester has been great from start to finish! Sarah quickly understood exactly what we were looking for in a property and was able to get us booked into a viewing before the property had even gone live, which we were able to secure :) we’re over the moon and so grateful for the service we received!

Emily · 18 October 2024 · Charters Winchester

Agent replied · 23 October 2024

Thank you, Emily!

5/5

Trustpilot

Completed on my house sale today

Completed on my house sale today. Charters have been excellent and highly professional throughout the sales process.

Geoff · 17 October 2024 · Charters Winchester

Agent replied · 23 October 2024

Thank you!

5/5

Trustpilot

Amazing customer experience

Shannon has been an absolute star. She's always super helpful and friendly and nothing is too much trouble. She has been a delight with assisting me and helping me find a property.

Kerry · 16 October 2024 · Charters Winchester

Agent replied · 23 October 2024

Wonderful news! Good luck with everything.

5/5

Trustpilot

Competent and pleasant

It was such a pleasure to deal with competence and class at Charters, Southampton. Phil Northover was excellent, he valued the house and it sold for exactly what he said it was worth. I was kept up to date weekly as promised with updates from Phil, and had exactly the same service from Gemma in the sales progression team. A smooth process from start to finish and I have no hesitation in recommending Charters.

Kate · 15 October 2024 · Charters Winchester

Agent replied · 23 October 2024

Great news, thank you, Kate!

5/5

Trustpilot

Good rental experience

Sarah has been really good with communication around available houses and also quick to get in touch when our offer was accepted. Ash was also great at showing us around properties and answering questions we had.

Michael · 14 October 2024 · Charters Winchester

Agent replied · 23 October 2024

Thank you for the five-star review!

5/5

Trustpilot

Great Service and Support from Charters

We’ve been very happy with the service provided by Charters. When we reported an issue, they were quick to respond and resolve it, and we appreciate how they followed up to ensure everything was still going well afterwards. Their attention to detail and efficient process management have made things run smoothly.A big thank you to our property manager in the Southampton branch, Helen Nicol, for overseeing everything so well. She’s been helpful and reliable throughout, making sure everything was coordinated perfectly.We’d also like to mention the great work done by the contractors, Andy and Aaron, who replaced our windows and doors. They worked efficiently, leaving the place clean and tidy. We’ve noticed the house is much warmer and more comfortable since the work was done.Overall, we’ve been very pleased with the service and support from Charters Estate Agents. Thank you Charters:)

Elif · 14 October 2024 · Charters Winchester

Agent replied · 23 December 2024

Thank you for your very detailed review! We are very happy to hear you are satisfied with the level of service you have received!

5/5

Trustpilot

Recent Viewings

I have recently viewed a couple of properties marketed by Charters Estate Agents Chandlers Ford and I have been very impressed with their support, assistance and knowledge and their willingness to accommodate my requests. Good customer service received from the team in general. Sales Manager Chloe is very professional, has great communication skills and has been able to provide me with the right type of properties based on my wish list. I would highly recommend Charters for your next house hunting adventures.

Jo · 12 October 2024 · Charters Winchester

Agent replied · 23 October 2024

Wonderful news, thank you!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Charters

Which Charters office has the most reviews?

Winchester has the most, with 2,883 reviews rated 4.9 out of 5, followed by Farnham with 333.

Where are the Charters offices?

The six Charters offices, by town:

  • | Head Office: 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Alresford: The Old Post Office, 17 West Street, Alresford, Hampshire, SO24 9AB
  • Alton: Julius Caesar House, 66 High Street, Alton, Hampshire, GU34 1ET
  • Chandlers Ford (13 Oakmount Road): 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Farnham: 40 Downing Street, Farnham, Surrey, GU9 7PH
  • Winchester: 2 Jewry Street, Winchester, Hampshire, SO23 8RZ
What do sellers say about Charters?

263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."

What do buyers say about Charters?

382 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."

What do landlords say about Charters?

56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."

What do tenants say about Charters?

100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."

Has Charters won any awards?

Yes. In The Trusted Agent 2026 awards: Charters, Winchester won Platinum; Charters, Alton won Trusted Agent; Charters, Farnham won Trusted Agent.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent