Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotCharters are a great company!
Charters are a great company!I am about to rent my third house through them, Lily Mott and Harrison Beadle have gone above and beyond to keep me informed of houses that were coming up for rent and to show me around the properties.Also any maintenance issues that I had in my current property were dealt with efficiently by the other members of staff.Excellent customer service all round!
Milly · 31 October 2024 · Charters Winchester
Agent replied · 23 December 2024
Milly, Lily and Harrison will be delighted to hear this!
★★★★★ 5/5
TrustpilotPersonal and professional service
Everyone at Charters has been amazing from start to finish during the process of sale of our property. The level of communication has been outstanding and I would highly recommend them as an agent. They really do listen and ensure that we have been kept updated at every stage. Special thanks must go to Simon who has been fantastic from the beginning and also Kevin. Stephen was also brilliant once the sale was agreed and kept us fully up to speed on the process. I would not hesitate to recommend Charters as you will get a very personal and professional service.
S · 31 October 2024 · Charters Winchester
Agent replied · 23 December 2024
Thank you!
★★★★★ 5/5
TrustpilotGary in lettings was brilliant in…
Gary in lettings was brilliant in finding us a fantastic tenant very quickly, and in particular Ash in the same team was extremely helpful and communicative throughout. Thank you guys in the lettings team and highly recommend.
Oliver · 31 October 2024 · Charters Winchester
Agent replied · 23 December 2024
Thank you Oliver!
★★★★★ 5/5
TrustpilotBrilliant service from start to finish
From start to finish we have been impressed with the service Charters Estate Agents provided. From initial valuation, through to viewings and then sale, they made the whole process straightforward, with excellent communications at every step of the way.Jo Goddard, sales progressor, did just that, she was totally on it, ensuring the sale kept moving and was the vital link between ourselves/ the buyers/the solicitors giving regular updates and responding to any queries......exactly what you want when going thru a sale. Would highly recommend.
Susie · 31 October 2024 · Charters Winchester
Agent replied · 23 December 2024
Thanks Susie, Jo will be delighted to hear this.
★★★★★ 5/5
TrustpilotJo Goddard was fantastic throughout the…
Jo Goddard was fantastic throughout the whole of our sales process. She kept us updated at all times and answered any enquiries quickly and efficiently
Pippa · 29 October 2024 · Charters Winchester
Agent replied · 19 June 2024
Thank you, Pippa, for leaving a review!
★★★★★ 5/5
TrustpilotGreat service
We rented a house through Charters this week. Kirstie was a fantastic agent in patiently showing us around the house multiple times as she knew it was such a huge decision for us. Kirstie also has an impressive understanding of the local community and was able to give us some really good advice. The referencing process was very smooth and efficient through the automated system, but the staff were also on hand to support with additional queries. Would highly recommend using Charters!
MR · 28 October 2024 · Charters Winchester
Agent replied · 23 December 2024
Thank you for sharing your experience with us.
★★★★★ 5/5
TrustpilotVery friendly and efficient team…
Very friendly and efficient team handling my sale.The team kept in contact with me all the way through to completion.
Miss · 28 October 2024 · Charters Winchester
Agent replied · 23 December 2024
Thank you!
★★★★★ 5/5
TrustpilotFantastic experience - would highly recommend
We have recently purchased a house through Charters and Jo Goddard has been an absolute pleasure to work with - we had a complicated and convoluted chain but Jo was always on hand to keep us updated on progress, she was proactive throughout; regularly liaising with all relevant parties and played a significant role in seeing our purchase through to completion. Couldn’t recommend highly enough
Bryan · 28 October 2024 · Charters Winchester
Agent replied · 23 December 2024
Wonderful news Bryan, Jo is the best when it comes to sales progression!
★★★★★ 5/5
TrustpilotExcellent communication
Lisa and her colleagues in the Southampton branch were very helpful and always revert back with responses to questions asked.
Maimuna · 28 October 2024 · Charters Winchester
Agent replied · 23 December 2024
Thank you!
★★★★★ 5/5
TrustpilotDaniel was professional and friendly
I can recommend Charters Estate Agents, for going the extra mile. Daniel Newman handled my request to view properties, and suggested properties we might be interested in. He went out of his way to arrange with the vendors when I asked if I may view within short notice. Dan was professional and friendly at every meeting, always waiting to greet me when I arrived and courteous. He made the viewings relaxed yet had the answers to my questions, and was ready to assist further. Thank you Dan
Cheryl · 26 October 2024 · Charters Winchester
Agent replied · 23 December 2024
Thank you, Cheryl! Dan will be very happy to hear!
★★★★★ 5/5
TrustpilotCharters made it easy
Charters made renting a property very easy. Sarah from their Winchester office is extremely professional and pro active and lead us to be able to secure the property we wanted on the terms we offered. A really good experience at what can be a trying time.
Michael · 25 October 2024 · Charters Winchester
Agent replied · 23 December 2024
Great news, thank you, Michael!
★★★★★ 5/5
TrustpilotExcellent customer service
Charters helped us navigate a lengthy conveyancing process. They kept us to date and did everything they could to make the process easier. If you are looking to buy or sell I would definitely recommend Charters.
Amir · 25 October 2024 · Charters Winchester
Agent replied · 23 December 2024
Thank you so much!
★★★★★ 5/5
TrustpilotGreat service from Charters for a…
Great service from Charters for a purchase of one property and sale of another.Everyone kind and helpful, particularly at the stressful time of a house move. They kept us up to date at every stage and returned all calls.
JT · 25 October 2024 · Charters Winchester
Agent replied · 23 December 2024
Thank you!
★★★★★ 5/5
TrustpilotA very professional and friendly service
Throughout the process of finding a new home, Charters have been so helpful in our search. The whole team were knowledgeable, approachable and nothing appeared to be any trouble. They answer phone calls, keeping us informed of any suitable houses and answering any queries or questions with a professional but friendly approach.Tilly Orsmond deserves a special mention as she was helpful and friendly when we attended a viewing and always followed up by contacting us for feedback.Thank you Charters, we would definitely use your services in the future, as well as recommending you to other people.Ken & Lin
Ken · 25 October 2024 · Charters Winchester
Agent replied · 23 December 2024
Tilly will be delighted, thank you, Ken!
★★★★★ 5/5
TrustpilotFriendly
Friendly, helpful and knowledgeable in their areaGreat people to work with, really responsive and great attention to customer, highly recommend
Zac · 24 October 2024 · Charters Winchester
Agent replied · 23 December 2024
Thank you!
★★★★★ 5/5
TrustpilotProfessional and pro-active
After dealing with multiple agencies over the last few weeks, I can honestly say that Charters have been, by far the most professional, honest and pro-active of all of them. In particular, we dealt with Ella Burnet who helped make the process as seamless and the least stressful as we could have hoped for. Ella was both very friendly and extremely professional throughout. Thanks also to the rest of the team!
Jez · 24 October 2024 · Charters Winchester
Agent replied · 23 December 2024
Thank you, Jez!
★★★★★ 5/5
TrustpilotCharters Alresford Team
We have received unparalleled support and help to sell our house. Charlie, Fred, Ryan and Juliet surpassed themselves with a professional yet caring approach. Selling a house is undoubtedly one of the most stressful events to undertake, when viewings were not successful the team managed to still make me feel positive. I cannot praise the Charters team enough. When the house sold they still maintained contact supporting at every point. Highly recommend
Jo · 24 October 2024 · Charters Winchester
Agent replied · 23 December 2024
Thank you, Jo! Congratualtions!
★★★★★ 5/5
TrustpilotCharters Alresford
Since we decided to sell our Alresford house in June the staff at Alresford Charters, especially Fred and Charlie, have been friendly, communicative and professional throughout.The house is now sold stc and we will be moving to Cornwall in the New Year. Highly recommended.
Kevin · 24 October 2024 · Charters Winchester
Agent replied · 23 December 2024
Thank you, Kevin!
★★★★★ 5/5
TrustpilotVery good service
Very good service. Charters got our property rented very quickly. Ash, Gary and Sarah were all very efficient in dealing with all aspects of the rental process.
Jane · 23 October 2024 · Charters Winchester
Agent replied · 19 June 2024
Jane, thank you for the 5-star review!
★★★★★ 4/5
TrustpilotMatthew showed us around the property…
Matthew showed us around the property very well explaining us everything and answering all of our questions very well.
Lok · 23 October 2024 · Charters Winchester
Agent replied · 23 December 2024
Thank you.
★★★★★ 5/5
TrustpilotCharters Romsey
I'm happy with the apartment and the deal l got from Charters through Shannon Wilton. I wanted a 1 bed apartment with a private garden and parking, and she recommended one apartment that ticked all the boxes. Speaking with the service the whole team helped me get exactly what I was looking for after a long struggle of searching.
LeeRoy · 23 October 2024 · Charters Winchester
Agent replied · 23 December 2024
Great news! Thank you for the review!
★★★★★ 5/5
TrustpilotI recently sold a property through the…
I recently sold a property through the Park Gate Branch of Charters.The level of service was faultless from start to finish. I knew when Jonathan valued the property i was in safe hands. The whole team should be highly commended for the level of communication. I received weekly updates of viewings which were carried out by the team there and when a buyer was found I was updated regularly on the sales progression.I wouldn’t hesitate it recommending the Park Gate branch of Charters and will certainly be using their services again in the future.
Paul · 22 October 2024 · Charters Winchester
Agent replied · 23 December 2024
Thank you Paul, Jon will be delighted.
★★★★★ 5/5
TrustpilotI recently had the pleasure of using…
I recently had the pleasure of using Charters estate agency to find a flat for me, and I can't recommend them highly enough! Sarah was exceptional. From our first meeting, she was professional, knowledgeable, and genuinely attentive to my needs. She took the time to understand what I was looking for and provided valuable insights that helped me navigate the market confidently.If you're looking for an estate agent who combines expertise with a personal touch, you should look no further. Thank you for making this experience a positive one!
Michael · 22 October 2024 · Charters Winchester
Agent replied · 23 December 2024
Wonderful news, thank you Michael!
★★★★★ 5/5
TrustpilotVery professional agency and they do…
Very professional agency and they do really care about their customers. Amelia was very helpful and had excellent communication. Very pleased with their service.
Ibrahim · 22 October 2024 · Charters Winchester
Agent replied · 23 December 2024
Thank you!
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