Trusted Agent profile · Hampshire and Surrey

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Charters estate agents in Winchester, Farnham, Chandlers Ford and 2 more

4.9

★★★★★ Excellent

4,156 reviews across 6 offices and 4 platforms

www.chartersestateagents.co.uk

Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,156 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.8 / 5

1,304

Reviews on Google

All 6 offices

Facebook logo

3.5 / 5

8

Reviews on Facebook

All 6 offices

The Trusted Agent logo

5.0 / 5

950

Reviews on The Trusted Agent

All 6 offices

Trustpilot logo

1,894

Reviews on Trustpilot

All 6 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Charters's six offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Charters office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Charters are a great company!

Charters are a great company!I am about to rent my third house through them, Lily Mott and Harrison Beadle have gone above and beyond to keep me informed of houses that were coming up for rent and to show me around the properties.Also any maintenance issues that I had in my current property were dealt with efficiently by the other members of staff.Excellent customer service all round!

Milly · 31 October 2024 · Charters Winchester

Agent replied · 23 December 2024

Milly, Lily and Harrison will be delighted to hear this!

5/5

Trustpilot

Personal and professional service

Everyone at Charters has been amazing from start to finish during the process of sale of our property. The level of communication has been outstanding and I would highly recommend them as an agent. They really do listen and ensure that we have been kept updated at every stage. Special thanks must go to Simon who has been fantastic from the beginning and also Kevin. Stephen was also brilliant once the sale was agreed and kept us fully up to speed on the process. I would not hesitate to recommend Charters as you will get a very personal and professional service.

S · 31 October 2024 · Charters Winchester

Agent replied · 23 December 2024

Thank you!

5/5

Trustpilot

Gary in lettings was brilliant in…

Gary in lettings was brilliant in finding us a fantastic tenant very quickly, and in particular Ash in the same team was extremely helpful and communicative throughout. Thank you guys in the lettings team and highly recommend.

Oliver · 31 October 2024 · Charters Winchester

Agent replied · 23 December 2024

Thank you Oliver!

5/5

Trustpilot

Brilliant service from start to finish

From start to finish we have been impressed with the service Charters Estate Agents provided. From initial valuation, through to viewings and then sale, they made the whole process straightforward, with excellent communications at every step of the way.Jo Goddard, sales progressor, did just that, she was totally on it, ensuring the sale kept moving and was the vital link between ourselves/ the buyers/the solicitors giving regular updates and responding to any queries......exactly what you want when going thru a sale. Would highly recommend.

Susie · 31 October 2024 · Charters Winchester

Agent replied · 23 December 2024

Thanks Susie, Jo will be delighted to hear this.

5/5

Trustpilot

Jo Goddard was fantastic throughout the…

Jo Goddard was fantastic throughout the whole of our sales process. She kept us updated at all times and answered any enquiries quickly and efficiently

Pippa · 29 October 2024 · Charters Winchester

Agent replied · 19 June 2024

Thank you, Pippa, for leaving a review!

5/5

Trustpilot

Great service

We rented a house through Charters this week. Kirstie was a fantastic agent in patiently showing us around the house multiple times as she knew it was such a huge decision for us. Kirstie also has an impressive understanding of the local community and was able to give us some really good advice. The referencing process was very smooth and efficient through the automated system, but the staff were also on hand to support with additional queries. Would highly recommend using Charters!

MR · 28 October 2024 · Charters Winchester

Agent replied · 23 December 2024

Thank you for sharing your experience with us.

5/5

Trustpilot

Very friendly and efficient team…

Very friendly and efficient team handling my sale.The team kept in contact with me all the way through to completion.

Miss · 28 October 2024 · Charters Winchester

Agent replied · 23 December 2024

Thank you!

5/5

Trustpilot

Fantastic experience - would highly recommend

We have recently purchased a house through Charters and Jo Goddard has been an absolute pleasure to work with - we had a complicated and convoluted chain but Jo was always on hand to keep us updated on progress, she was proactive throughout; regularly liaising with all relevant parties and played a significant role in seeing our purchase through to completion. Couldn’t recommend highly enough

Bryan · 28 October 2024 · Charters Winchester

Agent replied · 23 December 2024

Wonderful news Bryan, Jo is the best when it comes to sales progression!

5/5

Trustpilot

Excellent communication

Lisa and her colleagues in the Southampton branch were very helpful and always revert back with responses to questions asked.

Maimuna · 28 October 2024 · Charters Winchester

Agent replied · 23 December 2024

Thank you!

5/5

Trustpilot

Daniel was professional and friendly

I can recommend Charters Estate Agents, for going the extra mile. Daniel Newman handled my request to view properties, and suggested properties we might be interested in. He went out of his way to arrange with the vendors when I asked if I may view within short notice. Dan was professional and friendly at every meeting, always waiting to greet me when I arrived and courteous. He made the viewings relaxed yet had the answers to my questions, and was ready to assist further. Thank you Dan

Cheryl · 26 October 2024 · Charters Winchester

Agent replied · 23 December 2024

Thank you, Cheryl! Dan will be very happy to hear!

5/5

Trustpilot

Charters made it easy

Charters made renting a property very easy. Sarah from their Winchester office is extremely professional and pro active and lead us to be able to secure the property we wanted on the terms we offered. A really good experience at what can be a trying time.

Michael · 25 October 2024 · Charters Winchester

Agent replied · 23 December 2024

Great news, thank you, Michael!

5/5

Trustpilot

Excellent customer service

Charters helped us navigate a lengthy conveyancing process. They kept us to date and did everything they could to make the process easier. If you are looking to buy or sell I would definitely recommend Charters.

Amir · 25 October 2024 · Charters Winchester

Agent replied · 23 December 2024

Thank you so much!

5/5

Trustpilot

Great service from Charters for a…

Great service from Charters for a purchase of one property and sale of another.Everyone kind and helpful, particularly at the stressful time of a house move. They kept us up to date at every stage and returned all calls.

JT · 25 October 2024 · Charters Winchester

Agent replied · 23 December 2024

Thank you!

5/5

Trustpilot

A very professional and friendly service

Throughout the process of finding a new home, Charters have been so helpful in our search. The whole team were knowledgeable, approachable and nothing appeared to be any trouble. They answer phone calls, keeping us informed of any suitable houses and answering any queries or questions with a professional but friendly approach.Tilly Orsmond deserves a special mention as she was helpful and friendly when we attended a viewing and always followed up by contacting us for feedback.Thank you Charters, we would definitely use your services in the future, as well as recommending you to other people.Ken & Lin

Ken · 25 October 2024 · Charters Winchester

Agent replied · 23 December 2024

Tilly will be delighted, thank you, Ken!

5/5

Trustpilot

Friendly

Friendly, helpful and knowledgeable in their areaGreat people to work with, really responsive and great attention to customer, highly recommend

Zac · 24 October 2024 · Charters Winchester

Agent replied · 23 December 2024

Thank you!

5/5

Trustpilot

Professional and pro-active

After dealing with multiple agencies over the last few weeks, I can honestly say that Charters have been, by far the most professional, honest and pro-active of all of them. In particular, we dealt with Ella Burnet who helped make the process as seamless and the least stressful as we could have hoped for. Ella was both very friendly and extremely professional throughout. Thanks also to the rest of the team!

Jez · 24 October 2024 · Charters Winchester

Agent replied · 23 December 2024

Thank you, Jez!

5/5

Trustpilot

Charters Alresford Team

We have received unparalleled support and help to sell our house. Charlie, Fred, Ryan and Juliet surpassed themselves with a professional yet caring approach. Selling a house is undoubtedly one of the most stressful events to undertake, when viewings were not successful the team managed to still make me feel positive. I cannot praise the Charters team enough. When the house sold they still maintained contact supporting at every point. Highly recommend

Jo · 24 October 2024 · Charters Winchester

Agent replied · 23 December 2024

Thank you, Jo! Congratualtions!

5/5

Trustpilot

Charters Alresford

Since we decided to sell our Alresford house in June the staff at Alresford Charters, especially Fred and Charlie, have been friendly, communicative and professional throughout.The house is now sold stc and we will be moving to Cornwall in the New Year. Highly recommended.

Kevin · 24 October 2024 · Charters Winchester

Agent replied · 23 December 2024

Thank you, Kevin!

5/5

Trustpilot

Very good service

Very good service. Charters got our property rented very quickly. Ash, Gary and Sarah were all very efficient in dealing with all aspects of the rental process.

Jane · 23 October 2024 · Charters Winchester

Agent replied · 19 June 2024

Jane, thank you for the 5-star review!

4/5

Trustpilot

Matthew showed us around the property…

Matthew showed us around the property very well explaining us everything and answering all of our questions very well.

Lok · 23 October 2024 · Charters Winchester

Agent replied · 23 December 2024

Thank you.

5/5

Trustpilot

Charters Romsey

I'm happy with the apartment and the deal l got from Charters through Shannon Wilton. I wanted a 1 bed apartment with a private garden and parking, and she recommended one apartment that ticked all the boxes. Speaking with the service the whole team helped me get exactly what I was looking for after a long struggle of searching.

LeeRoy · 23 October 2024 · Charters Winchester

Agent replied · 23 December 2024

Great news! Thank you for the review!

5/5

Trustpilot

I recently sold a property through the…

I recently sold a property through the Park Gate Branch of Charters.The level of service was faultless from start to finish. I knew when Jonathan valued the property i was in safe hands. The whole team should be highly commended for the level of communication. I received weekly updates of viewings which were carried out by the team there and when a buyer was found I was updated regularly on the sales progression.I wouldn’t hesitate it recommending the Park Gate branch of Charters and will certainly be using their services again in the future.

Paul · 22 October 2024 · Charters Winchester

Agent replied · 23 December 2024

Thank you Paul, Jon will be delighted.

5/5

Trustpilot

I recently had the pleasure of using…

I recently had the pleasure of using Charters estate agency to find a flat for me, and I can't recommend them highly enough! Sarah was exceptional. From our first meeting, she was professional, knowledgeable, and genuinely attentive to my needs. She took the time to understand what I was looking for and provided valuable insights that helped me navigate the market confidently.If you're looking for an estate agent who combines expertise with a personal touch, you should look no further. Thank you for making this experience a positive one!

Michael · 22 October 2024 · Charters Winchester

Agent replied · 23 December 2024

Wonderful news, thank you Michael!

5/5

Trustpilot

Very professional agency and they do…

Very professional agency and they do really care about their customers. Amelia was very helpful and had excellent communication. Very pleased with their service.

Ibrahim · 22 October 2024 · Charters Winchester

Agent replied · 23 December 2024

Thank you!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Charters

Which Charters office has the most reviews?

Winchester has the most, with 2,880 reviews rated 4.9 out of 5, followed by Farnham with 333.

Where are the Charters offices?

The six Charters offices, by town:

  • | Head Office: 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Alresford: The Old Post Office, 17 West Street, Alresford, Hampshire, SO24 9AB
  • Alton: Julius Caesar House, 66 High Street, Alton, Hampshire, GU34 1ET
  • Chandlers Ford (13 Oakmount Road): 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Farnham: 40 Downing Street, Farnham, Surrey, GU9 7PH
  • Winchester: 2 Jewry Street, Winchester, Hampshire, SO23 8RZ
What do sellers say about Charters?

263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."

What do buyers say about Charters?

382 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."

What do landlords say about Charters?

56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."

What do tenants say about Charters?

100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."

Has Charters won any awards?

Yes. In The Trusted Agent 2026 awards: Charters, Winchester won Platinum; Charters, Alton won Trusted Agent; Charters, Farnham won Trusted Agent.

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