Trusted Agent profile · Hampshire and Surrey
Verified
★★★★★
4,161 reviews across 6 offices and 4 platforms
Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,161 reviews on four platforms, rated 4.9 out of 5 overall.
1,304
Reviews on Google
All 6 offices
8
Reviews on Facebook
All 6 offices
950
Reviews on The Trusted Agent
All 6 offices
1,899
Reviews on Trustpilot
All 6 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ...Read all 263 from sellers
Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ...Read all 382 from buyers
Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ...Read all 56 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 100 from tenants
Charters's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotExcellent service.
We have had excellent service from Charters in Southampton. We have been renting out our flat from a distance. Rosie has been very helpful above and beyond duty. Would certainly recommend!
Thank you Mary, Rosie will be really pleased to hear this.
5/5
TrustpilotCharters Bishops Waltham & Chandlers…
Charters Bishops Waltham & Chandlers FordI recently had the opportunity to engage with Charters for the sale of my property, and the experience was nothing short of outstanding. From start to finish, their team demonstrated exceptional professionalism, knowledge, and dedication.The communication throughout the process was excellent. The agents were responsive and approachable, always available to answer any questions or concerns I had. They provided clear explanations, ensuring that I understood each step of the process, whether it was buying or selling.The company’s market expertise was evident from the first interaction. Their valuation of my property was thorough and realistic, backed by local market insights and recent sales data. This transparency built trust and confidence, which is critical when navigating such a significant decision.Overall Experience:What impressed me the most was the personalized service. They took the time to understand my specific needs and tailored their approach accordingly. The entire process felt seamless, from initial valuation to the final sale. I would highly recommend Charters to anyone looking for a reliable, knowledgeable, and customer-focused estate agent.If you’re in need of a trustworthy estate agent who truly goes above and beyond, look no further. This team delivers results with integrity and professionalism.
Thank you so much for this review! Both teams will be so happy!
5/5
TrustpilotAsh Winchester Lettings
I can’t recommend Ash enough in Winchester lettings. He was so efficient with updating us with new properties, and always guaranteed us an early viewing so we didn’t loose any opportunities
Great to hear!
5/5
TrustpilotGreat experience
Gary, Sarah and Ashley at Charters Winchester were fantastic - Very proactive and were able to rent out my property very quickly. I would recommend them to anyone looking to rent out a property.
Thank you Matthew, we appreciate the review.
5/5
TrustpilotVery easy to deal with
While I didn't end up finding my home via Charters, it wasn't for lack of trying or help provided on their part. Specifically Elle, from the Winchester branch, went above and beyond what I expected, with investigating a specific issue with a property on my behalf, and in general trying to find the right home for myself and my partner. Always professional and pleasant to deal with, a 'human' which is a term i use as a term of great praise, very easy to communicate with. I would certainly reach out, if I am in need of their services again.
Thank you Craig and all the best with your search!
4/5
TrustpilotAsh.
Friendly and enthusiastic agent who would go beyond to help. Although property was not suitable for ourselves, he went beyond to suggest another they had listed. Would highly recommend
Thank you Dean, this is much appreciated.
5/5
TrustpilotGreat experience
Recently used Charters to assist in the sale of our property. Special mention to Gemma Hill who was exceptional, thank you.
Thanks Ryan! This is great to hear, Gemma will be delighted!
5/5
TrustpilotDefinitely recommend
Supportive to me over the last 3 months ..never rushed when viewing. All information and queries answered in a timely manner.Agents I would trust and highly recommend. Thank you Dan and Tom
Irene, this is great to hear!
5/5
TrustpilotA professional and knowledgeable…
A professional and knowledgeable approach and excellent work ethic, quick responses provided a successful outcome to letting out our property. Sarah Bainbridge local knowledge and contacts proved invaluable.
Thank you Steve, Sarah will be delighted with the review.
5/5
TrustpilotOutstanding service
I have recently found a property to rent in Winchester courtesy of Charters Estate Agency. I have been looking for the right property for a while and have been in regular touch with Sarah Bainbridge fromtheir Winchester office. I can’t recommend her highly enough and her diligence and proactiveness in finding me the perfect property was truly commendable. Thank you.
A wonderful review! Thanks William.
5/5
TrustpilotExcellent Communication
We have had the pleasure of dealing with Ryan during our house buying process and he is so professional and super friendly.We were quite particular about what we wanted and as soon as Ryan found our house, he called us straight away and knew it would be for us.He made sure he checked in every week via phone and was always really quick to reply to emails.Great service and I would highly recommend Ryan and Charters to anyone around Alresford!Thank you!
Thank you Charley, this will be so well received by Ryan.
5/5
TrustpilotAsh.
Ash.By far the best experience I've ever had with an agent ! Efficient, quick, highlighted every detail, always picked up the phone, replied to every email. Most importantly he was friendly and enthusiastic ! Would highly recommend
Great news! Thanks Nick.
5/5
TrustpilotCharters Estate Agents
Amelia at Charters Estate Agents has been particularly helpful in helping my family find a home which matches our needs and finance. They provide personalised support and information as it is required.
Thank you very much, a great review!
5/5
TrustpilotA very professional and personal service
Sarah at Winchester was so helpful and professional and made the letting process as simple as possible, thru her contacts she was able to let our apartment at price she suggested without the need to advertise it! All our calls we returned quickly with the answers we needed. Thankyou so much.
Thanks Peter!
5/5
TrustpilotSarah provided amazing support
Sarah provided us with fantastic support during our tenant transition. It meant so much being able to trust her attention to details as we live so far away. I wouldn’t hesitate in recommending Sarah to our friends and family.
Wonderful to hear, thanks Guy!
5/5
TrustpilotAndy from Southampton Office
Andy is very professional and helpful in arranging my viewing and sending my offer. Amazing guy!!
Thank you for the review! Andy will be pleased.
5/5
TrustpilotNed and the team were really helpful in…
Ned and the team were really helpful in trying to find my new home.Thank you for your hard work and professionalism.
Thank you, Lisa!
5/5
TrustpilotSophie at Charters Southampton office…
Sophie at Charters Southampton office helped us secure an excellent flat recently. From start to finish, she was professional, friendly, and incredibly efficient. Sophie kept us well-informed throughout the entire process and was always quick to respond to any questions. Staff like Sophie makes Charters an outstanding estate agent.
Congratualtions on your new home!
5/5
TrustpilotEffective Communication
Cameron and I built a good relationship throughout the search for a property and although the portfolio didn't match my criteria at the time, I will certainly be returning to Charters in the future for my selling and purchasing needs.
Thank you for honest feedback!
5/5
TrustpilotBig shout out to the progression team…
Big shout out to the progression team at Charters Winchester with special mention to Jo Goddard who always managed my peppered queries & requests with professionalism & with a 'virtual' smile & pleasant disposition.Les
Thank you, Leslie!
1/5
TrustpilotExtremely poor service throughout the tenancy
Moved into the flat to find it a state, the works agreed to had not been carried out and the flat was barely habitable. The management team were exceptionally slow at organising the remediation work and I had to regularly call, hassle and show up at the office in order to get anything done. This took over a month to achieve and caused a great deal of stress. Upon leaving, they have attempted to charge me an extra day of rent since I did not return the keys on a Sunday, a day that they are closed and have no facilities to drop keys off.
I am very sorry to hear of your experience I am aware that you are in touch with our Director of Property Management who has looked into these issues. As they have explained the deposit deductions are proposed by the Landlord and we act as the middle party between yourselves as the tenants and the Landlord. The deductions have been explained to the Landlord and they have confirmed the full deposit release which has been sent to you already and due to clear your account shortly. Similar to the deposit release the instructions for maintenance are sought from the Landlord, as Charters do not legally own the property, we cannot override the Landlords instructions if they do not want to proceed with works. I do appreciate how frustrating this is when you are moving into a property, however we can assure you that this matter is taken seriously.
5/5
TrustpilotExcellent experience!
I have had an excellent experience with Charters, Winchester. Incredibly knowledgeable about the area and took the time to understand my specific requirements. They went above and beyond and were a pleasure to work with.Thank you! Specific shout out to Ash, Gary and Sarah!
Thank you, Hugo!
5/5
TrustpilotElla is a proactive staff and very…
Ella is a proactive staff and very knowledgeable, she’s very helpful in helping to get a suitable apartment for me and my family. I believe through her we are getting closer to a dream apartment. She keeps us up to date on new apartment in relation to our search criteria, thank you Ella Burnet and thank you Charters for employing this beauty as a staff.
Thank you for the kind words, I will ensure Ella hears about your feedback!
5/5
TrustpilotGreat experience with Charters Southampton
The whole team at Charters Southampton has been nothing but helpful. Andy Jerram helped me put in my offer for a flat, the whole process was extremely quick and smooth. I would totally recommend this excellent team.
Thank you!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Winchester has the most, with 2,885 reviews rated 4.9 out of 5, followed by Farnham with 333.
The six Charters offices, by town:
263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."
382 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."
56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."
100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent.
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