Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
The Trusted AgentFantastic A***
Adel has been absolutely amazing, she has made the whole process of renting a great experience, on hand to answer questions almost instantaneously.
Everything has just run so smoothly, Adel has made what could have been a very stressful time run without hassle and she has actually made it a very enjoyable experience for both myself and my husband. We both cannot thank Adel enough
Darren · 12 November 2016 · Charters | Head Office
Agent replied · 14 November 2016
Darren, thanks for this great and honest review of Adel and her Property Management customer service whilst guiding you through the world of renting!
Delighted that you are so happy and the experience was made all the more enjoyable, thanks to Adel.
★★★★★ 5/5
The Trusted AgentIrrepressibly brilliant!
Nony is, simply, the best.
I love Charters... they are always welcoming, helpful, and efficient. And Nony is irrepressibly enthusiastic, hunting for that perfect fit between buyer and proper, or seller and deal.
Mark · 11 November 2016 · Charters Winchester
Agent replied · 14 November 2016
Ha! Thanks Mark for this lovely testimonial of Nony and the Charters team in Winchester - very much appreciated.
THANK YOU
★★★★★ 5/5
The Trusted AgentVery helpful and responsive to queries
Anita was very helpful guiding us through the proposed purchase of a new property, meeting us on site and following up promptly on any queries that we had.
We didn't subsequently proceed with the purchase, but Anita was still very helpful in liaising with the builders to secure the refund of our reservation fee.
Lester · 10 November 2016 · Charters | Head Office
Agent replied · 14 November 2016
Lester, thank you kindly for reviewing Anita's customer service throughout your attempted New Homes purchase. Better like next time and we are most definitely here to help you...
★★★★★ 5/5
The Trusted AgentFirst class service
Matthew and his team have been exceptionally helpful over the past few months and have provided us with a superb service.
Lee · 10 November 2016 · Charters Alresford
Agent replied · 10 November 2016
Lee, thank you very much for your kind words in response to the service provided by Charters in Alresford.
5STARS much appreciated.
Thank you.
★★★★★ 5/5
The Trusted AgentFiona is always a pleasure to deal with - truly the ultimate professional!
Fiona. In a nutshell - knowledgeable, professional, competent, enthusiastic and always ,a pleasure to deal with;, reflecting really well for Charters as an efficient and competent estate agents. Sums up Fiona's really positive attitude towards her work.
Derek
Lakewood Developments Ltd
Derek · 10 November 2016 · Charters | Head Office
Agent replied · 10 November 2016
Derek, many thanks for sharing your development experience of having dealt with our New Homes Director, Fiona.
Great to see this team getting the recognition for hard work.
Many thanks.
★★★★★ 5/5
The Trusted AgentFabulous personal service from start to finish
Having just relocated back to the UK after many years overseas, it was a great stroke of fortune to be introduced to Simon and his team who guided us the entire way through the confusing world of property buying and mortgages. Simon was ever the consummate professional and was able to guide and advise us as to what we needed to do to ensure we would be in the best possible position when the time came to start house hunting. With his personal approach, excellent communication and hard work up front we felt confident that Simon would give us the best possible result when we were ready to go ahead.
Therefore when the time came to make the application then Simon was able to secure us an excellent mortgage and with a fantastic and fast service.
Always with a personal touch and a friendly style, it has been a genuine pleasure to work with Simon and we would without hesitation recommend him to anyone looking for the best mortgage advice with the best possible service.
Andy · 9 November 2016 · Charters Winchester
Agent replied · 10 November 2016
Andy - WOW, brilliant review and the perfect case study to showcase Simon's customer service in the world of Financial Services when twinned with Charters Estate Agency services. Delighted to hear your positivity and we thank you for sharing with our other potential customers in this way.
THANK YOU
★★★★★ 5/5
The Trusted AgentExcellent
Connor has been extremely helpful with our house move. He has always been polite, reliable and quick to sort out any queries or issues. The whole process has exceeded our expectations and we have been very satisfied with the service.
We wouldn't hesitate to use Charters again!
Clare · 9 November 2016 · Charters Winchester
Agent replied · 10 November 2016
Clare, thanks ever so much for your glowing testimonial of Connor and the Charters Winchester team. So pleased that we exceeded your expectations.
★★★★★ 5/5
The Trusted AgentAdel has been very efficient and prompt upon dealing with my rental property.
I was away for several weeks and left Adel to sort everything out which she did. I had nothing to worry about.
Well done Adel and keep up the great work!
Shoba · 9 November 2016 · Charters | Head Office
Agent replied · 10 November 2016
Shoba, thank you very much for the positive feedback on Adel for her Property Management customer service.
5STARS gratefully received. Many thanks.
★★★★★ 5/5
The Trusted AgentNony
Sadly, I didn't find my property through Charters but I have to comment on the regular high quality property newsletters that Nony produced. Always a joy to read - always made me smile (she certainly has a very apt surname) But the point is, this is public relations/advertising at its best.. I know of no other estate agency that takes such trouble to display its wares. When does she ever sleep?
Beatrice · 9 November 2016 · Charters Winchester
Agent replied · 10 November 2016
Beatrice, thank you for your very personal recognition of Nony's efforts and customer service. 5STARS gratefully received.
Thank You
★★★★★ 5/5
The Trusted AgentCharters have been very professional in its dealings with me.
Adel has been well organised, well prepared and has communicated well with me. A professional approach.
Neil · 9 November 2016 · Charters | Head Office
Agent replied · 9 November 2016
Hello Neil, thank you so much for your lovely review of Adel in our Property Management team. 5STARS gratefully received, thanks!
★★★★★ 5/5
The Trusted AgentExcellent Service
We have been incredibly impressed with the level of customer service and professionalism from Charters. The team are incredibly responsive to email and phone calls and have kept us informed at all times throughout the process. The team are always upbeat and friendly - and Nony is a shining star in a staff full of competent and keen members.
Thank you so much for helping us into our dream home with the quick sale of our starter home and the whirlwind of tours to find the right fit for our specific needs.
Andrew · 8 November 2016 · Charters Winchester
Agent replied · 9 November 2016
Andrew - thanks for the great review. Delighted that you have been so impressed by the Charters Winchester team and in particular Nony and Oliver.
5STARS gratefully recieved - thank you!
★★★★★ 5/5
The Trusted AgentReview for Nony Kerr-Smiley
We have been really happy to have the chance to liaise with Nony from Charters and she has been nothing but helpful in our search for a property. Nony has a lovely charm and she always goes out of her way to be available for all our questions. She is also a pleasure to talk to and extremely efficient, making her an excellent agent.
Emma · 8 November 2016 · Charters Winchester
Agent replied · 9 November 2016
Emma, thank you very much for your 5STAR review of Nony and Robert of our Charters Winchester team. Great feedback and company endorsement.
Thanks again.
★★★★★ 5/5
The Trusted AgentEmpathetic and enthusiastic
I didn't meet Nony until I collected the keys, but she was helpful and caring on the telephone prior to then, and very warm when I eventually met her.
Patricia · 8 November 2016 · Charters Winchester
Agent replied · 9 November 2016
Patricia, delighted that you two have finally met after concluding your transaction. Many thanks for sharing your experience having dealt with Nony and Leanne at Charters in Winchester.
★★★★★ 5/5
The Trusted AgentFriendly, experiences, efficient - result driven.
We have worked with Nony for several years and we have never been let down. She is friendly, efficient with a great sense of humour and very hard working. With her vast experience and large contact book she is a credit to Charters. We liken her, in the best possible way, to our pet Rottweiler - never gives up and gives everyone a hard time until the job is done! Carry on the great work Nony!
Derek · 8 November 2016 · Charters Winchester
Agent replied · 9 November 2016
Derek, thank you most kindly for recognising Nony's consistent performance and determination over many years of service. 5STARS happily received.
★★★★★ 5/5
The Trusted Agentexcellent service
Efficient, excellent communicator, always went the extra mile!
Elaine · 8 November 2016 · Charters Winchester
Agent replied · 8 November 2016
Elaine, great 5STAR review - short but very sweet - thank you!
★★★★★ 5/5
The Trusted AgentExcelent Service from a 1st class estate agent
The service which we have received since listing our property with Charters has been 1st class, the support, communication etc we have received has been excellent.... The fact that we have had a point of contact in Nony was great some one to talk to who is happy to answer any questions we may have had. We would be very happy to recommend Charters along with their staff at Winchester as an estate agent for both purchasers and sellers.
Christine · 8 November 2016 · Charters Winchester
Agent replied · 8 November 2016
Christine, thanks for the '1st Class' mention and the 5STAR review of Nony and our Charters Winchester team.
Very much appreciated...
★★★★★ 5/5
The Trusted AgentBrilliant advice
Nony is a breath of fresh air...I didn't buy through Charters in the end, but Nony provided invaluable, honest help and advice and I would certainly sell or buy with them in the future.
I only have high praise for such a professional person who is also a brilliant and witty character. Makes me want to work on your team!
Gill · 5 November 2016 · Charters Winchester
Agent replied · 7 November 2016
Gill, thanks ever so much for your lovely testimonial in favour of Nony from our Charters Winchester branch. You are welcome to join our team - always looking for more talent?!
Thanks again for your 5STAR endorsement.
★★★★★ 5/5
The Trusted AgentProffessional and caring with an efficient 'can do' approach
This is a difficult move for us, leaving a home we love with many happy memories. Marion has been understanding of our situation and sensitive in her approach. She has provided us with a feeling of safety through her professionalism and efficiency. Marion has given us all the information we need to make informed decision that we feel happy with. We are so grateful for all the hard work she has put in our behalf. Thank you.
Lindsey · 3 November 2016 · Charters Alton
Agent replied · 3 November 2016
Lindsey, thanks ever so much for your kind 5STAR review of Marion following her Financial Advice and support from Charters in Alton.
Many thanks for sharing.
★★★★★ 5/5
The Trusted AgentGreat professional service
Simon was fantastic at guiding us through the mortgage process as first time buyers. He took the time to discuss all options and I had faith in him to get us the best possible deal. Cannot thank him enough.
Gemma · 1 November 2016 · Charters Winchester
Agent replied · 2 November 2016
Thank you Gemma for your kind review of Simon's service as a Financial Advisor, taking you through your first time purchase.
Your comments and 5STARS are greatly appreciated.
Thank you.
★★★★★ 5/5
The Trusted AgentExcellent service and support throughout buying process
Nony provided a very thorough and comprehensive service throughout our house search. It was clear that she worked hard to find suitable properties to propose and to ensure that we had the opportunity to see them. She listended to our thoughts and concerns and offered advice when necessary. We found her friendly, honest, knowledgeable, and importantly, quick off the mark, which led to us finding our new home. She is everything we were hoping for from an estate agent and we are very happy that things are progressing so we can be in our new home soon.
Katherine · 1 November 2016 · Charters Winchester
Agent replied · 2 November 2016
Katherine, thank you for your fantastic review of Nony at Charters in Winchester and for recognising the efforts and quality of Nony's customer service.
Delighted to receive your 5STAR endorsement.
Thank you.
★★★★★ 1/5
GoogleCharters had a remarkably poor post-sale service, caused damage to the property during the sales process, referred unqualified and substandard surveying through their Trinity Rose arm. They then lie about being connected, and lie throughout the sale completion process.
They drag out the sales process and abuse their client data - selling it to numerous other organisations despite an explicit instruction to the contrary.
Very poor service and unethical practice - and been referred to the Ombudsman.
Daniel · 29 October 2016 · Charters Winchester
Agent replied
Mr Daniel Gormley. We are very sorry to learn that you have chosen to respond in this manner especially when we have already written you an exhaustive explanation of the timeline of actual events. Naturally we take all reviews, comments and allegations very seriously and we would welcome the opportunity to challenge some of your statements through more appropriate channels.
We have also proven that Trinity Rose Chartered Surveyors, an RICS Regulated firm, were independently sourced and selected by your purchaser.
No client data is EVER shared or sold, despite your claim.
★★★★★ 5/5
The Trusted AgentEnthusiastic about Alresford
Sam worked tirelessly over several months to arrange a wide variety of viewings so that I could get to know the area and focus on what I was looking for. He paired me up with Annie for viewings who quickly got a feel for my preferences and was very open, honest and full of good ideas and made the whole viewing process a pleasure. Thank you!
Maggie · 29 October 2016 · Charters Alresford
Agent replied · 31 October 2016
Maggie - thank you very much indeed for your kind words and 5STAR review of Sam and our Charters team in Alresford.
★★★★★ 5/5
The Trusted AgentCouldn't be better
It has been an absolute pleasure to deal with Sam and the Alresford Charters' team during the last few months. Nothing has been too much trouble. Always a reliable, friendly and efficient.service and I would wholly recommend Sam - the epitome of first class professional service.
Sally · 28 October 2016 · Charters Alresford
Agent replied · 31 October 2016
Hello Sally, thank you kindly for the 5STAR review of Charters in Alresford and in particular the efforts of Sam in his 'first class' service!
Many thanks
★★★★★ 5/5
The Trusted AgentExcellent service with a smile
My husband and I were very impressed with Charters and especially Johnny who was a pleasure to deal with. He was very professional, attentive and had excellent communication skills, keeping us informed with the latest developments in our house search. Thank you for the brilliant service Johnny.
NM · 28 October 2016 · Charters Farnham
Agent replied · 28 October 2016
Thank you NM for sharing your 5STAR rating and overwhelming endorsement of Jonny and the Charters Farnham team!
Many thanks
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
