Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
The Trusted AgentWitty, professional and friendly
Nony was by far the most determined agent when it came to finding me a property. Fun to speak to but very professional Nony was fantastic and although I found my property with another agent it was only chance. Nony was consistent in following up all new instructions and keeping me informed. Excellent agent. Thanks Nony.
MD · 15 October 2016 · Charters Winchester
Agent replied · 17 October 2016
Thank you MD for taking the time and trouble to endorse Nony of Charters in Winchester with your 5STAR review even though you bought elsewhere! This proves our customer service approach works regardless!
Many thanks.
★★★★★ 5/5
The Trusted AgentExcellent - Friendly professional service
There are two key reasons as to why we have rated Charters 5 stars.
The first is the staff.
Everyone at Charters who have 'touched' our sale have been totally enthusiastic about the project - to my mind enthusiasm is the most hoped for element of any transaction and with all of the team: Elliott, Nony, Tom, Connor,Jo (Marketing); Leanne, Catherine, and others - they have all been enthusiastic, fully professional and made it easy to do business.
The second reason is the communication.
I know how hard internal communication is to achieve in any Company.
Charters have got this cracked. As soon as any new development in the process occurs - they all seem to know about it., instantly. I imagine it's a centrally held database type system - no problem with that, but it does rely upon users updating immediately, which they are seemingly disciplined to do.
In my working environment we never seemed to get this right - and we were forever lagging behind and reminding everyone to update!
Peter · 14 October 2016 · Charters Winchester
Agent replied · 14 October 2016
WOW - thank you Peter for recognising the efforts of our people at Charters in Winchester. Teamwork is vital together with great communication skills and we work hard on this area across our business. Thank you so much for the 5STAR review and for sharing your very positive experience.
★★★★★ 5/5
The Trusted AgentThe service and support we received during our sale was excellent.
Leanne was always cheerful, calm and professional and her communication was exemplary. It was a pleasure to deal with her.
The team at Charters work very well together and their experience , knowledge and passion make a significant difference to the whole process of buying or selling. Why would you use anyone else ?
Michael · 13 October 2016 · Charters Winchester
Agent replied · 14 October 2016
Michael, thank you very much for your kind words and greatly appreciated 5STAR review of Leanne and the wider Charters team in Winchester!
Most grateful, thank you.
★★★★★ 5/5
The Trusted AgentGreat updates
Nony sends very interesting and fun emails and makes the property updates very entertaining. She also captures the local market by highlighting local news and events.
Alison · 10 October 2016 · Charters Winchester
Agent replied · 11 October 2016
Thank you Alison for highlighting Nony's effective and fun communications with her clientele...
★★★★★ 5/5
The Trusted AgentJonathan and the team (Sacha, Sarah, Justin & Matthew) were extremely polite and friendly and very positive in their efforts to sell our home. Whilst our circumstances changed meaning we decided not to sell after all, we would have no hesitation in recommending Jonathan and his team to other potential customers of theirs.
Clare · 10 October 2016 · Charters Alton
Agent replied · 10 October 2016
Hi Clare, thank you very much for taking the time to rate your experience even though you decided not to sell after all. Your 5STAR endorsement means that Jonathan and the team did everything right and we look forward to helping you again soon...
★★★★★ 4/5
The Trusted AgentMortgage Help
We are first time buyers, Simon really helped us through the mortgage application process which was one less thing to worry about when buying our first house. I would highly recommend him.
Vicki · 7 October 2016 · Charters Winchester
Agent replied · 10 October 2016
Hi Vicki - great to hear that our Financial Services assistance was timely and appreciated during your First Time purchase - thanks for the recommendation and CONGRATULATIONS ON BUYING YOUR FIRST HOME WITH CHARTERS!
★★★★★ 5/5
The Trusted AgentTwo rentals so far
In early 2016 I needed my first ever rental property, and Lily was first on the scene. The first property she showed me is the one I ended up in. Eight months later I needed my next one, and Lily remembered me from before and managed to help me secure my next rental. Lily's always very friendly and efficient, responding to emails and calls quickly, (and often outside of what I would call "normal working hours", showing a dedication above and beyond the norm). Next time I come to rent, Lily will likely be the one I turn to for assistance.
Tim · 6 October 2016 · Charters Winchester
Agent replied · 14 October 2016
Many thanks Tim for highlighting Lily's effective customer service. Your 5STAR review is greatly appreciated!
Thank You
★★★★★ 5/5
The Trusted AgentThe friendly, professional and understanding real estate agent.
From the first time we walked into Charters in Alton Mike has been the friendly, supportive, professional estate agent that everyone needs. He has been there managing the purchase of our new home from the builder and communicating with the agent selling our previous one. His skill at dealing with hiccups in the chain and there have been many, has been second to none. Without his resolute determination that all would be well and his continuing cheerfulness I am not sure we would not have survived the course! Although we have said we are never moving again, if we do it will be with the help of Mike and his team at Charters. Many thanks.
Christine · 5 October 2016 · Charters Alton
Agent replied · 6 October 2016
Hello Christine, What a lovely insightful review of Mike and his Charters team in Alton. Thank you so much for sharing your 5STAR experience.
★★★★★ 5/5
The Trusted AgentRating only, no written review.
Malcolm · 5 October 2016 · Charters | Head Office
★★★★★ 5/5
The Trusted AgentFrom the outset of my mum's selling process Mike and his team have been friendly, professional and proactive.
Through the 'up's' and the 'downs' Mike has been there to smooth the way with our buyer and has been an important link between our solicitor and us.
He has always been approachable and towards the end of the process he phoned us daily with updates...something very rare in the estate agency world. He always returned our calls and offered advice.
Thank you Mike for helping my mum and us (her extended family) to enjoy our new house completely.
Wendy · 4 October 2016 · Charters Alton
Agent replied · 6 October 2016
Wendy, many thanks for your 5STAR review of Mike and his Charters team in Alton. Wonderful words of praise indeed...
Thank you.
★★★★★ 5/5
The Trusted AgentFantastically helpful and always friendly and cheerful!
Rating only, no written review.
Andrew · 4 October 2016 · Charters Winchester
★★★★★ 5/5
The Trusted AgentUnique!
We approached Charters earlier this year to help us find a property in Hampshire. As we were new to the area, Nony was always on the phone inviting us to view various properties and I found her local knowledge incredibly helpful as we also needed to find schools, figure out the best commute and find a family-friendly community.. I enjoyed Nony's unique. and professional approach which is a breath of fresh air in this competitive property market.
Mandy · 3 October 2016 · Charters Winchester
Agent replied · 4 October 2016
Hello Mandy, Many thanks for sharing your recent experience with Nony and the Charters Winchester team. Delighted to have been of service and thanks for the 5STAR review...
★★★★★ 5/5
The Trusted AgentExcellent support from Conor. Thank you!
Conor worked tremendously hard to help us find the right home and struck the right balance between respecting the things we'd said we were looking for and encouraging us to view a few houses and areas we may not otherwise have considered. Throughout our search Conor was courteous, helpful and quick to respond and we've now found a lovely house that we hope to stay in for many years. Thank you Conor for your excellent support.
Andrea · 3 October 2016 · Charters Winchester
Agent replied · 3 October 2016
Hi Andrea. Great 5STAR review of Connor, thank you.
Wonderful to hear your positive feedback and glad you are happy in your new home.
Many thanks
★★★★★ 5/5
The Trusted Agenttop notch!
I was introduced by a colleague who had both bought and sold with Nony's help and advice. Her passion for the business combined with a genuine interest in matching people to homes impressed me straight away. However it is the quality of the on-going information, tips and advice which Nony provides that has held my attention. I wonder whether the broadsheets should be bidding for a column in the Sunday papers!
Ag · 3 October 2016 · Charters Winchester
Agent replied · 3 October 2016
Great 5STAR review - THANK YOU!
Watch our for Nony's future column in the papers!!
★★★★★ 4/5
The Trusted AgentWinchester Renting Experience
We decided to rent a property for our daughter attending Winchester University at very short notice and found Lily to be very helpful. She was polite, friendly and enthusiastic in helping us secure a suitable property. We would definitely use her again in the future should we rent or purchase in the Winchester area.
Beverly · 3 October 2016 · Charters Winchester
Agent replied · 3 October 2016
Thank you Beverly for sharing your experience with Lily and the lettings team at Charters in Winchester.
We hope we can help you again some day soon...
★★★★★ 5/5
The Trusted AgentThank you Charters
If you want to work with an estate agent that provides outstanding results, listens to your requirements, communicates effectively and is willing to take the time to find the appropriate property for you then the person you should be speaking to is Nony. It is important to take on board - you should not be surprised if you start to feel you are the only client in the world. Yours concerns are met with complete respect and Nony will communicate in such a way that you will feel that the information she is providing and the decisions required are without any pressure. Nony is not about the £££££ signs rather the relationships with her clients to deliver the best results possible - an opportunity for both parties. If you are added to her magical list - be thankful because you have just landed the best. Charters are an exceptional estates agents from top downward as very recently I happen to meet Elliot, a really nice gentleman and was very much interested in the client - found out later he was one of the owners.
BK · 2 October 2016 · Charters Winchester
Agent replied · 3 October 2016
WOW - thank you so much for this insightful and fantastic personal review of Nony and the wider Charters experience.
Glad to hear you are a fan!
★★★★★ 5/5
The Trusted AgentOutstanding
Nony has given an exceptional service, with good manners and good grace. She has been very helpful, proactive and offers individual solutions for her clients. Thank you very much.
AV · 2 October 2016 · Charters Winchester
Agent replied · 3 October 2016
Hi. Thanks for the 5STAR review of Nony and the Charters Winchester team!
Much appreciated.
★★★★★ 5/5
The Trusted AgentJonny - caring, attentive service.
Although in our sixties, we're just about to move into our first house, purchased last January. Because we are presently in tied accommodation, we couldn't move into the purchased property until I retired this month.
Last November we decided to sign-up with various Estate Agents in Alton, but came away from each agency with nothing actually in our hands. Not so with Charters (Alton Branch)! We came away with four houses to consider, and a time was arranged to meet Jonny the next day. He couldn't have been more helpful, and was particularly so when it came to we novices putting in an offer. With his help, we managed to secure a property which "ticked the boxes". Thank you, Jonny, for all the time you spent with us, and for your wise advice.
Phil · 1 October 2016 · Charters Farnham
Agent replied · 3 October 2016
Phil, we greatly appreciate your 5STAR review of Jonny for his services to you whilst searching through Charters in Alton.
We are delighted that you can now enjoy your retirement in your new home!
★★★★★ 5/5
The Trusted AgentAbsolutely fantastic service from everyone at Alresford Charters. Gary and Matt in particular provided the support and humour we needed for the sale of our bungalow, our buyer wasn't easy to say the least.
Highly recommend Charters, professional and friendly at all times .
Jo
Jo · 29 September 2016 · Charters Alresford
Agent replied · 3 October 2016
Thank you Jo for highlighting the 'absolutely fantastic service' received from the Charters Alresford team!
Many thanks for sharing.
★★★★★ 5/5
The Trusted AgentFirst class efficiency, professionalism and friendliness
We've just bought a Buy to Let property in Winchester through Nony at Charters. We had a limited budget and a big list of requirements. Within 5 - 10 minutes of first speaking with Nony on the phone, she had booked 5 property viewings for us, one after the other, for the forthcoming weekend. She also got the letting a team to contact us 5 minutes later to discuss our rental plans. Nony's extensive knowledge of and advice on the Winchester rental market was invaluable - and we ended up buying just the 7th house we viewed. We had absolute confidence in Nony finding what we wanted - and she took the stress out of the whole search and buying process with her efficiency and regular communications. Nony is super friendly and has a great sense of humour. If we had the money, we'd definitely buy another buy-to-let through her!!! Thank you Nony!
Anna · 28 September 2016 · Charters Winchester
Agent replied · 3 October 2016
Hi Anna. Many thanks for sharing your 'Buy To Let' experience at the hands of Nony and her Charters Winchester team. If we can help you find some more money we would gladly sell you another investment!
★★★★★ 5/5
The Trusted AgentRating only, no written review.
Kate · 27 September 2016 · Charters Alton
★★★★★ 5/5
The Trusted AgentA first-class service
Like all members of the Charters team, Jo succeeds brilliantly in combining professionalism with the personal touch - her endless patience and attention to detail when drafting the house particulars were very much appreciated.
Judith · 27 September 2016 · Charters Winchester
Agent replied · 3 October 2016
Hello Judith and thank you for your wonderful 5STAR review of Jo and her Charters Winchester teamwork.
★★★★★ 5/5
The Trusted AgentThe experience was painless and easy
On meeting Oliver he was very understanding about selling the bungalow for a family friend.
He guided us through everything and sorted out any problem which came up with a very professional manner. I would recommend Charters to any one selling or buying a property. Once again thank you Oliver.
Kindest regards
Paddy
Fran · 26 September 2016 · Charters Winchester
Agent replied · 3 October 2016
Hi Fran & Paddy. Thank you very much for the 5STAR review of Oliver and Leanne and the wider Charters team in Winchester - much appreciated.
★★★★★ 5/5
The Trusted Agentexcellent member of staff
Just to let you know that Adel has been so helpful, friendly and efficient. Many thanks to her and the rest of the Winchester lettings team.
Juliet · 26 September 2016 · Charters | Head Office
Agent replied · 3 October 2016
Hi. Thanks Juliet for your 5STAR feedback on Adel and the Charters Winchester lettings team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
