Trusted Agent profile · Hampshire and Surrey

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Charters estate agents in Winchester, Farnham, Chandlers Ford and 2 more

4.9

★★★★★ Excellent

4,164 reviews across 6 offices and 4 platforms

www.chartersestateagents.co.uk

Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,164 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.8 / 5

1,304

Reviews on Google

All 6 offices

Facebook logo

3.5 / 5

8

Reviews on Facebook

All 6 offices

Trustpilot logo

1,902

Reviews on Trustpilot

All 6 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Charters's six offices, most reviewed first. Each has its own page.

Latest reviews from every Charters office

Newest first, from every platform, with the office each review is about. First names only.

5/5

The Trusted Agent
Buyer

A Truly Wonderful Agent

We feel so incredibly lucky to have worked with Leanne throughout the purchase of our property. Her knowledge of conveyancing is so impressive, she was the most capable pair of hands we could have hoped for in guiding us through to the completion of our purchase. She has an unbelievably kind heart, her empathy at every stage of the process was so genuine and appreciated. She truly cares about her clients and really is there every step of the way doing everything possible to ensure the best possible outcome for any issue raised. Her rapport not only with clients, but her fellow team members and extensive knowledge of local providers to help you get the best results for your purchase or sale only further serves to show how well regarded and respected she is among her peers. What a truly great find she is in a field which many may fear lacks sincerity or clear intention. I think every estate agency needs a Leanne!

Leah · 2 December 2016 · Charters Winchester

Agent replied · 6 December 2016

Leah, thanks for your heartfelt review of Leanne. Your open and honest feedback is truly appreciated and will hopefully reassure others thinking of using our services...

5/5

The Trusted Agent
Buyer

Attempts to truly understand the viewers requirements

Sam tries to get int to the mindset and requirements of the prospective purchaser and to really understand what they are looking for. He is excellent at building a rapport with the prospective purchaser and asks the right questions to really get into the nuts and bots of their requirements and cuts through the chat to their issues and assessments of properties. He gives the prospective purchaser time to really look at a property without talking too much. He is punctual which is particularly good when one has other houses to see. He is informative and honest about Alresford and he knows his way around the town's organisations. He is polite and patent. And I am sure he is going to find the right house for me very soon!

Richard · 2 December 2016 · Charters Alresford

Agent replied · 6 December 2016

Richard, thank you for recognising Sam's dedication and local expertise in the pursuit of helping his customers at Charters in Alresford. Fingers crossed we can agree on your new home very soon...

5/5

The Trusted Agent
Buyer

Informative, friendly and stress free.. A*

Marion Thomas offers an outstanding service, second to none. She is friendly, approachable and will go the extra mile to find the right product to suit your requirements. We felt like we were in safe hands from the very first meeting.. Marion made a few home visits where her knowledge of all the products were explained in easy to understand terms. and were specific to us .and our family... Marion also kept us informed every step of the way., we felt we could completly trust her . We would highly recommend Marion without hesitation. and would just like to say a huge Thank you x Vanessa & Clive Albury

Vanessa · 2 December 2016 · Charters Alton

Agent replied · 6 December 2016

Vanessa, thanks for the 5STAR feedback on Marion who at Charters in Alton provided you with Financial Advice. We are delighted to hear your satisfaction and open recommendation to others. Many thanks for sharing.

5/5

Facebook

Rating only, no written review.

Nony · 2 December 2016 · Charters Winchester

5/5

The Trusted Agent
Buyer

What a Star!

What a refreshing change to meet someone so passionate about her work, informed,proffesional and with humour. We have now found our "perfect" new home in Newbury so thank you for your good wishes. In the event we are looking again in the future we will of course be in touch. Best regards. Paul..

Paul · 1 December 2016 · Charters Winchester

Agent replied · 6 December 2016

Paul., thanks for sharing such a positive engagement with Nony from Charters in Winchester. 5STARS much appreciated...

5/5

The Trusted Agent
Buyer

Excellent, professional and caring

Samantha has come through for me again! I know that I can call Samantha for advice and be given a range of choices covering all sorts of possibilities that I had not even heard of but she will make it clear and easy to choose. I would recommend her to anyone looking for the best deal for any mortgage from Repayment through to Buy to Let.

Philip · 1 December 2016 · Charters Farnham

Agent replied · 6 December 2016

Philip, thanks for your endorsement of Samantha and her Financial Services team. Delighted to hear that you have been looked after exceptionally once more... Many thanks for sharing and for the 5STARS

5/5

The Trusted Agent

100% my financial advisors for life.

Samantha and her team are beyond incredible from start to finish with their dedication, experience and advise. Samantha help me and my partner to become first time buyers in a market that can only be described as a rollercoaster ride of highs and lows. Samantha made me feel important, confident and helped us to completely understand the finer details of our mortgage. This is not a one time meeting this is a financial partnership that lasts for life and we can do nothing but highly recommend.

Lynsey · 1 December 2016 · Charters Farnham

Agent replied · 6 December 2016

Lynsey, many thanks indeed for sharing your personal experience. We are delighted that Samantha, Marie and their Financial Services team have supported and assisted you in such a manner that we can expect to help you throughout all your future lifes needs. Many tahnks

5/5

The Trusted Agent
Buyer

Over the past months of trying to sell my home and find a new one, I have found that many agents just don't listen. This is not the case with Jonny, he truly does listen, has great people skills, professional , emphatic and kind. Jonny regularly kept in contact and informed me when anything new came in that may be of interest. This young man will go far, keep up the good work.

Jackie · 30 November 2016 · Charters Farnham

Agent replied · 6 December 2016

Jackie, thank you for the lovely and personal review of Jonny at Charters in Farnham. We do appreciate your honest feedback and we are grateful of the 5STARS too...

5/5

The Trusted Agent
Buyer

Nony deserves 10 stars really ....

However, there are only 5 here! It's taking us a long time to find the right house but Nony never tires of us or gives up! She is exceptional, dedicated beyond belief (we get emails at midnight sometimes), professional, tenacious, very funny, efficient, enthusiastic....the list goes on! We've never come across anyone quite like Nony!!!!

Val · 30 November 2016 · Charters Winchester

Agent replied · 1 December 2016

Val, many thanks your insightful review of our Nony and her personal efforts. I am pleased to say that your review is Nony's personal 100th review! Many thanks for sharing...

5/5

The Trusted Agent
Buyer

Very accomodating

We were very grateful to Sam as he was able to fit around our busy work schedules, even meeting us at 7.30 am on a saturday ( not in his pijamas mind). He allowed us the opportunity to view properties without the sales talk which gave us the chance to really see the true picture and we appreciated his knowledge about the local area.

Helen · 29 November 2016 · Charters Alresford

Agent replied · 1 December 2016

Helen, thank you for sharing your experience of Sam's customer service at Charters in Alresford - fortunately not in his PJ's 5STARS and great feedback very much appreciated.

5/5

The Trusted Agent
Seller

If Carlsberg made estate agents.....

Dealing with Mike and his staff at the Alton office has been a pleasure. Always cheerful, Mike has kept me informed on the sale of my mothers house, enabling me to keep my two sisters constantly up to date with progress. Your industry gets a lot of bad press, much of it warranted, but when you find an agent who is always at the end of the phone for good or bad news and takes you through the process professionally and with an element of humour (sometimes you just have to laugh) then you put your faith in that agent to deliver....and Mike did. Credit to his team too, very charming and attentive and know their subject. I have recommended Charters in the past and my opinion of them as leading local agents in Alton has only been enhanced by Mike's attitude to his work. Thanks Mike, it really is appreciated.

Guy · 29 November 2016 · Charters Alton

Agent replied · 1 December 2016

Guy, thank you so very much for taking the time and trouble to share your experiences of Mike and his Charters Alton team. We are delighted that Charters have contradicted the views that many have of estate agents in general! Thank You

5/5

The Trusted Agent
Tenant

Adel worked tirelessly to help arrange our tenancy. Incredibly helpful. Thank you A & L

Andy · 29 November 2016 · Charters | Head Office

Agent replied · 30 November 2016

Andy, thank you so much for your 5STAR review of Adel's service surrounding your recent tenancy - much appreciated!

5/5

The Trusted Agent
Seller

Fab job!

We switched to Charters to sell our house when another agent had failed to secure many viewings. Sam understood our requirements and quickly arranged more viewings in one week than we had seen in the past 3 months! We have had interaction with a number of the Charters team, including Gary, Sarah and Vicki. All have been very professional, friendly and helpful We sold to a cash buyer, and Sam remained involved throughout to ensure the entire transaction went smoothly. Its not often that I recommend people, but I would recommend Charters and Sam without reservation.

Alison · 29 November 2016 · Charters Alresford

Agent replied · 29 November 2016

Alison, great testimonial and endorsement of our Charters Alresford team - thank you very much for sharing and highlighting the Charters difference as demonstrated by Sam.

5/5

The Trusted Agent
Seller

Matt heads a knowledgeable and helpful team

The Alresford office of Charters headed by Matt Clark have proved to be extremely hardworking, helpful and knowledgeable and I would have no hesitation recommending them. In our case Matt's individual attention and intimate knowledge of all that was going on with our transaction was impressive indeed.

Robert · 29 November 2016 · Charters Alresford

Agent replied · 29 November 2016

Thank you Robert for this wonderful testimonial and open recommendation to others of Matt and his Charters team in Alresford... 5STARS much appreciated.

5/5

The Trusted Agent
Buyer

Wonderful,helpful,cheerful and always with a smile.

She makes buying houses a pleasure.

Lilian · 29 November 2016 · Charters Winchester

Agent replied · 29 November 2016

Thank you Lilian for sharing your positive experiences with both Nony and Kevin of Charters Winchester with 5STARS.

4/5

The Trusted Agent
Buyer

unique search citeria fullfilled

I have been looking for a property for the past 2+ years. Chartes have sent through a lot of properties that were not relevant and only a very few that were. Admittedly, I had very specific search criteria which were extremely hard to match. Once I built up a relationship with Nony Kerr-Smiley who eventually understood my requirements and style, more specific offers were sent through and offered by phone when new to the market. Nony found a few houses that were suitable in a market that is very samey and I have just secured a purchase on a house this week. Thank you.

Iris · 29 November 2016 · Charters Winchester

Agent replied · 29 November 2016

Thanks Iris for reviewing the service of Charters in Winchester and particularly for highlighting the efforts of Nony in helping to find you a home after 2years of searching for the one!

5/5

The Trusted Agent
Landlord

Nony - Straight talking, get the job done

Nony is a real pro. I've been in the property business for 20 years and I've yet to come across anyone that comes even close. She knows her clients and goes the extra mile for each and every one no matter what time of day - or night., What sets Nony apart from the rest is that she tells you like it is - the good, the bad and the ugly, a straight talking style more agents should copy.

Page · 29 November 2016 · Charters Winchester

Agent replied · 29 November 2016

Great review of Nony at Charters in Winchester, thanks Page. Many thanks indeed for recognising Nony's qualities in her pursuit of customer service and success.

5/5

The Trusted Agent
Buyer

Fantastic!

Moving areas can be stressful and difficult but not with nony! She found us properties that United us and had us offering before the weekend was done!

Gail · 28 November 2016 · Charters Winchester

Agent replied · 28 November 2016

Thank you Gail - sounds like you had the perfect agent on your side! Thanks for reviewing Nony of Charters in Winchester so favourably and with 5STARS!

5/5

The Trusted Agent
Tenant

Fantastic service helping us find our new home

Adel has been excellent helping us negotiate our new tenancy agreement for our new home in Winchester. Relocating to the area is difficult enough, but Adel has made the process much easier.

Kelly · 28 November 2016 · Charters | Head Office

Agent replied · 28 November 2016

Thanks Kelly for your lovely 5STAR review of Adel at Charters Head Office, following her customer service at helping you to rent your new home...

5/5

The Trusted Agent
Buyer

Proactive and professional

Tom is polite, enthusiastic and has been more pro-active than any other estate agent we have dealt with since beginning our search for a property. He has made it his business to understand what we are looking for rather than bombarding us with irrelevant information. He maintains regular contact just to keep up to date with things in general and this has been a real distinguishing feature, as no other agent has provided this support/interest and it truly makes Tom - and Charters as a result - stand out from the crowd. A real pleasure to deal with and clearly a credit to Charters.

Karen · 26 November 2016 · Charters Winchester

Agent replied · 28 November 2016

Karen, many thanks for sharing your experience of Tom's attentive customer service from Charters in Winchester. Great feedback and 5STARS greatfully recieved...

5/5

The Trusted Agent

Thank Heaven for Kevin.

Kevin helped me in 2009 when, as a first time Landlord, I bought two Buy To Let properties. I wasn't happy with advice received from another FA so found Kevin - his advice saved me a lot of money. Now I need advice again and so naturally I "tracked" Kevin down - even though he's moved out of my area. Again he's helped me save a lot of money. He's easy to talk to and helps you to understand the complexities of mortgages, rates etc. I really feel that I can trust him - and he's just a nice guy to deal with. Many, many thanks.

Laura · 25 November 2016 · Charters Winchester

Agent replied · 28 November 2016

Laura - so delighted that you tracked Kevin down at Charters in Winchester and received yet again such great professional advice! Thank you for the 5STAR review,

5/5

The Trusted Agent
Buyer

Outstanding Service

We have been working with Nony to find a house for the past year and she has been fantastic to work with. Nony understood our situation very quickly and identified the road we would end up living in after our second meeting! Highly recommended.

Adrian · 25 November 2016 · Charters Winchester

Agent replied · 28 November 2016

Adrian, many thanks for sharing your experience and 'outstanding service' received from Nony and her Charters Winchester team...

5/5

The Trusted Agent
Tenant

Fantastic!

From initial meeting to paying for the property (the next day) Ryan has been wonderful, helpful professional and very informative. We cannot recommended highly enough! Thank you Ryan. Phill and Gail Durbin

Gail · 25 November 2016 · Charters Winchester

Agent replied · 28 November 2016

Gail, many thanks for endorsing Ryan of Charters in Winchester as FANTASTIC! 5STAR recognition very much appreciated...

5/5

The Trusted Agent
Tenant

I've had the pleasure of working with Adel and have found her to be very professional, polite and friendly.

Stef · 24 November 2016 · Charters | Head Office

Agent replied · 28 November 2016

Stef, thanks for reviewing Adel at Charters Head Office with 5STARS for her Lettings and Property Management support!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Charters is among The Negotiator Awards 2025 winners.

Negotiator Awards winners in seven years, the group and its branches: 2025, 2024, 2022, 2021, 2019, 2018, 2017.

Negotiator Awards by year, 2024 to 2017

Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.

EA Masters

Charters is among EA Masters 2026 winners.

EA Masters winners in two years, the group and its branches: 2026, 2020.

EA Masters by year, 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Charters

Which Charters office has the most reviews?

Winchester has the most, with 2,888 reviews rated 4.9 out of 5, followed by Farnham with 333.

Where are the Charters offices?

The six Charters offices, by town:

  • | Head Office: 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Alresford: The Old Post Office, 17 West Street, Alresford, Hampshire, SO24 9AB
  • Alton: Julius Caesar House, 66 High Street, Alton, Hampshire, GU34 1ET
  • Chandlers Ford (13 Oakmount Road): 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Farnham: 40 Downing Street, Farnham, Surrey, GU9 7PH
  • Winchester: 2 Jewry Street, Winchester, Hampshire, SO23 8RZ
What do sellers say about Charters?

263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."

What do buyers say about Charters?

382 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."

What do landlords say about Charters?

56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."

What do tenants say about Charters?

100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."

Has Charters won any awards?

Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.

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