Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
The Trusted AgentPersonable, knowledgeable and always available
Purchasing a new home with such a significant mortgage was quite a stressful situation. Having Kevin work on the mortgage/financial side of things made the process a lot easier. He was always available for face to face, email and phone and put simply was brilliant and very approachable. Highly recommend him and his team at Trinity Rose
Bryn · 27 January 2017 · Charters Winchester
Agent replied · 27 January 2017
Many thanks Bryn for highlighting the benefits of having a Financial Advisor on hand who is both personable and approachable.
I am glad we were able to make your experience a better one...
★★★★★ 5/5
The Trusted AgentFantastic service
We sold 2 flats this year with Charters and the service was excellent. All the staff but particualry Nony were extremely hard working, enthusiastic, and know there stuff. Nony was very pro-active and helped push our sales through with excellent communication with other estate agents and solicitors in our chain. Nony always returned our calls quickly and kept us informed of all updates while been very cheerful along the way! Would definetly recommend.
THERESA · 27 January 2017 · Charters Winchester
Agent replied · 27 January 2017
Thanks Theresa for your great 5STAR review of Nony and the Charters Winchester team!
Delighted to have been of service several times this past year, delivering great service on both occasions...
Many Thanks
★★★★★ 5/5
The Trusted AgentAdel is the happiest person alive!
What a pleasure to deal with someone so happy, cheerful and efficient at a time often associated with stress.
Having just rented 'our home' we have felt blessed and reassured by Adel's personal and professional handling of both us and our future tenant.
The whole Charters experience has been for us a great experience and we have been enthused by the other customer testimonials that support our feelings too.
Thanks for all your help and support.
With much fondness.
Mr & Mrs TG
Tim · 26 January 2017 · Charters | Head Office
Agent replied · 27 January 2017
Thanks so much for taking the time and trouble to reflect on your personal experience of having dealt with Charters Property Management and specifically Adel. She is indeed an incredibly positive person who radiates enthusiasm.
Thanks for your 5STARS and acknowledgement.
★★★★★ 5/5
The Trusted Agentexcellent service
Jo was friendly, helpful and informative. Always quick to respond to any questions and very efficient.
Louise · 26 January 2017 · Charters Winchester
Agent replied · 27 January 2017
Hi Louise, many thanks for the positive feedback on Jo from our Charters Winchester branch.
5STARS much appreciated...
★★★★★ 5/5
The Trusted AgentNony has been brilliant throughout the sale of my property and at every stage knew what was happening & kept me informed. Nony is a pleasure to work with and I wouldn't hesitate to use Charters in the future.
Gary · 24 January 2017 · Charters Winchester
Agent replied · 25 January 2017
Gary, thank you for the acknowledgement of Nony's efforts at customer service from Charters in Winchester, together with your open recommendation to others!
THANK YOU
★★★★★ 5/5
The Trusted AgentVery helpful
Rating only, no written review.
David · 24 January 2017 · Charters | Head Office
★★★★★ 5/5
The Trusted AgentMy husband and I both clicked with Justin, his professional & calm approach had a positive effect on us which made us feel reassured while buying a home. He was helpful, answered all of our questions, and managed to accommodate our additional requirements.
Tori · 24 January 2017 · Charters Alton
Agent replied · 24 January 2017
Hi Tori - that is a lovely review of Justin and the Charters Alton team, many thanks for the endorsement with 5STARS.
★★★★★ 5/5
The Trusted AgentExcellent
Nony provided an excellent service and was very helpful, from viewings on Sunday to being able to provide us with useful contacts for services required for the house purchase.
Philip · 23 January 2017 · Charters Winchester
Agent replied · 23 January 2017
Thanks Philip for your kind 5STAR review of Nony from Charters in Winchester.
Many thanks
★★★★★ 5/5
The Trusted AgentNony works MAGIC!
Nony does a superb job! She knows the market well and treats her clients (both buyers and sellers) professionally and fairly, while always maintaining a great sense of humour. Nony does not shy away from the difficult discussions and will work with both parties to find a win : win solution.
Time and time again she has come up trumps for us and I have no hesitation in recommending her.
Gloriana · 22 January 2017 · Charters Winchester
Agent replied · 23 January 2017
Gloriana thank you so very much for your fantastic 5STAR review of Nony at Charters in Winchester - most kind, thank you.
★★★★★ 5/5
The Trusted AgentIn the selling of our property, we have found Nony to be welcoming, persuasive, determined, energetic and experienced. All key ingredients in the end to end process of selling an unusual property. She is supported by an enthusiastic team and we are grateful for all her help.
Mike · 22 January 2017 · Charters Winchester
Agent replied · 23 January 2017
Thank you Mike for your kind review of Nony and her efforts from Charters in Winchester.
5STARS much appreciated, thank you!
★★★★★ 5/5
The Trusted AgentKnowledgeable, professional, prompt and unfailingly cheerful
Adel has offered good advice, is always very professional and prompt and is unfailingly cheerful making it a pleasure to deal with her.
Robert · 20 January 2017 · Charters | Head Office
Agent replied · 20 January 2017
Thank you Robert for your kind words and recognition of Adel's happy disposition and flair for customer service!
5STARS very much appreciated. Thanks.
★★★★★ 5/5
The Trusted AgentA professional, courteous approach
We had good follow through on information and keeping us up to date, very happy with the service we received.
Joanne · 20 January 2017 · Charters Alton
Agent replied · 20 January 2017
Thank you Joanne for your 5STAR endorsement of Sarah at Charters in Alton! Much appreciated.
★★★★★ 5/5
The Trusted AgentReview of Sarah Harris
Sarah was extremely knowledgeable and professional in helping us in our property search. Sarah was very kind and approachable and above all istened to our requirements and nothing was too much trouble for her. We would thoroughly recommend her to anyone looking to buy a property through Charters. A first rate experience. Many thanks
Alicia · 19 January 2017 · Charters Alton
Agent replied · 20 January 2017
Alicia, many thanks for your wonderful review of Sarah and your experience at having dealt with the Charters team in Alton.
Many thanks for the 5STARS!
★★★★★ 5/5
The Trusted AgentHelp with Property Searches
Jonny is an extremely helpful individual who listens to his customers requirements. He was pleasant on the phone and always got in touch when he said he would.
Alex · 19 January 2017 · Charters Farnham
Agent replied · 20 January 2017
Thanks Alex for your positive 5STAR review of Jonny based at our Charters Farnham branch. Very much appreciated.
★★★★★ 5/5
The Trusted AgentWonderful personal service.I could not fault it
Gary has been so understanding of our position and although we are not now in a position to sell this month I have been so impressed that we will definitely market our house with Gary and Charters In Alresford in the future
I found that understanding our situation was unusually wonderful as selling a house isnt just about bricks and mortar it is about the family who live in it.
Jenny · 18 January 2017 · Charters Alresford
Agent replied · 20 January 2017
Jenny, thanks for delightful and insightful review of Gary's performance and understanding when having dealt with the Charters team in Alresford.
Many thanks indeed for the 5STARS
★★★★★ 5/5
The Trusted AgentSimon Aston #mortgageadvisorlegend
I cannot rate Simons Mortgage Advisor service highly enough.
Simon worked so hard to find me exactly the right mortgage despite my complicated personal situation. Simon communicated clearly and concisely at all times keeping me up to date with progress and ensured the whole process was stress free.
I will strongly recommend Simon Aston to anyone and everyone who will listen to me and never use a different Mortgage Advisor again...
Thank you so much Simon!!
Lucy · 17 January 2017 · Charters Winchester
Agent replied · 17 January 2017
Thank you Lucy for such great feedback and support following Simon's financial advice and customer service from Charters in Winchester!
Great to have you as our fan!
★★★★★ 5/5
The Trusted AgentThe little details that make a big difference
Charters assisted us with our home search. Their professionalism was striking already during our first telephone contact when we registered our details.
Nony's original and humorous mailings are so nicely different from regular agency's emails, they made our house hunt just a little bit less stressful and more fun.
Agata · 16 January 2017 · Charters Winchester
Agent replied · 17 January 2017
Hello Agata, many thanks for sharing your positive experience with Nony at Charters in Winchester. 5STAR review very much appreciated...
★★★★★ 5/5
The Trusted AgentHighly Recommend.
We found Marion to be very personal, approachable and knowledgeable and were extremely pleased with the competency of the advice and guidance she offered. Would highly recommend as Marion has made the process so far easy and stress free!
Rhia · 14 January 2017 · Charters Alton
Agent replied · 16 January 2017
Thank you Rhia for your lovely feedback on Marion following the Financial Services guidance offered from Charters in Alton.
5STARS much appreciated...
★★★★★ 5/5
The Trusted Agentexcellent sales progression
Nony was pro-active throughout the whole sale process and saw it move to exchange very smoothly and in a very timely manner. Would definitely use Nony and Charters again!
Simon · 13 January 2017 · Charters Winchester
Agent replied · 16 January 2017
Simon, many thanks indeed for the 5STAR review and acknowledgement of our Charters team efforts at Winchester.
Thanks again...
★★★★★ 5/5
The Trusted AgentThe calm voice at the end of the telephone....
Sue was a perfect combination of calm, determined, reliable and knowledgeable.
We had a rollercoaster ride with our transaction and Sue was there all the way with regular updates and always calm and reassuring even when I was not!
Professional to the very last even in the most trying circumstances, I would feel happy to have Sue involved in my next property transaction.
Victoria · 13 January 2017 · Charters Alton
Agent replied · 30 January 2017
Thanks Victoria for your kind review and acknowledgement of Sue for her customer service. 5STARS much appreciated...
★★★★★ 5/5
The Trusted AgentHelpful, friendly and knowledagable
In a world where the word estate agent is typically dominated by unpleasant associations I must say that Charters do their best to buck the trend. They are genuinely helpful, knowledgeable, happy people who you can get hold of pretty easily.
The sale of the property was an absolutely painful process with the first buyer falling through and the second buyer having some major issues with the sale of her property. The whole ordeal dragged on for over half a year and I got a significant amount of grey hairs due to the various solicitors that were involved in the process. Charters however did their best to speed things up, keep me informed and did pretty much everything in their power to get this pushed through.
I would recommend you use Charters to sell your property as they know what they are doing.
Thanks again to Noni and the dedicated team.
Martin · 12 January 2017 · Charters Winchester
Agent replied · 13 January 2017
Hi Martin, thank you so much for this glowing review in support of the efforts our people go through to 'buck the trend' as you say. 5STARS much appreciated...
★★★★★ 5/5
The Trusted AgentSpecial Agent
Kept up to date with properties available
Leo · 12 January 2017 · Charters Winchester
Agent replied · 12 January 2017
Thanks Leo - 5STARS for service is our goal!
★★★★★ 5/5
The Trusted AgentOutstanding service
We have just concluded our house sale with Charters and were fortunate to have Leanne looking after us during the process. The sale was quite protracted due to the number of properties involved and Leanne proved to be extremely professional and a delight to work with. I would recommend Charters as an agency and if we were in a sale process again would be delighted to have Leanne supporting us, great job!
David · 10 January 2017 · Charters Winchester
Agent replied · 10 January 2017
Thank you David for your lovely 5STAR review of Leanne's service from Charters in Winchester. Delighted to receive your endorsement.
Thank you.
★★★★★ 5/5
The Trusted AgentNony
I found Nony to be very easy going and friendly.
Sian · 6 January 2017 · Charters Winchester
Agent replied · 6 January 2017
Thanks Sian for the much appreciated 5STAR review of Nony in our Charters Winchester branch.
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