Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
The Trusted AgentExcellent financial advisor.
Marion was excellent when organising our next big move. She gave us thorough, well researched appropriate advice with regards to selling and buying our new house. She explained things brilliantly. She always thought about what was best for us and our needs with affordability and having a growing family and the financial impact that has on us. We built a great relationship with mutual respect and honesty. Cant thank her enough!!
Fiona · 31 March 2017 · Charters Alton
Agent replied · 31 March 2017
Dear Fiona,
Many thanks for your comments and feedback, it is much appreciated.
Kind Regards,
Patricia
★★★★★ 4/5
The Trusted AgentTim was very helpful and efficient in communication.
Rating only, no written review.
WENDY · 30 March 2017 · Charters Farnham
★★★★★ 5/5
The Trusted AgentSo motivated to help and professional
Lucy has been absolutely fabulous in all my dealings with her over the sake of our property . It's so obvious she knows the estate agency business thoroughly and nothing is too much trouble. She is quick to advise using her professional knowledge and she always responds to any emails or phone call messages very quickly. I'm extremely happy to recommend Lucy she is a true asset to the charges team in Winchester. I always ask for Lucy !
Julia · 30 March 2017 · Charters Winchester
Agent replied · 31 March 2017
Dear Julia,
Many thanks for your comments and feedback, it is much appreciated.
Kind Regards,
Patricia
★★★★★ 5/5
The Trusted AgentExcellent!
Having lived in the Alton area for some years and moved several times; I feel Mike and his team (special shout out to the wonderful Sarah Harris who was fantastic and always went out of her way to help) shine out from the rest.. Highly professional, personable, helpful. Mike has clearly built a great rapport with other parties involved professionally and this really aided the smooth progress of my purchase.. I highly recommend Mike and his team at Charters.. Thank you!
Jules · 30 March 2017 · Charters Alton
Agent replied · 31 March 2017
Dear Jules,
Many thanks for your comments and feedback, it is much appreciated.
Kind Regards,
Patricia
★★★★★ 5/5
The Trusted AgentProfessional service - a friendly and dedicated agent
Rating only, no written review.
Chris · 29 March 2017 · Charters Winchester
★★★★★ 5/5
The Trusted AgentMove back to UK after 12 years overseas
Given a complicated brief Simon has delivered brilliantly. Moving back from France after 12 years, with no UK credit history and with one of us self-employed Simon got us a great mortgage deal plus house, contents and life insurance. What's really worthy of note, however, is the way it's all been done - always without fuss, always calmly and professionally. We've had absolute confidence in Simon pretty much from the first contact.
Fergus · 28 March 2017 · Charters Winchester
Agent replied · 29 March 2017
Dear Fergus
All feedback is greatly appreciated, thank you for taking the time to write your review.
★★★★★ 5/5
The Trusted AgentAbove and beyond
Hayley has been incredible since we first started looking at houses with Charters. She has always gone above and beyond to keep us informed and I have been able to have a laugh and build up a great rapport with her.
I wouldn't hesitate to recommend her to any buyer as her professionalism and sense of humour has made the process so much less stressful.
Nikki · 26 March 2017 · Charters Farnham
Agent replied · 31 March 2017
Dear Nikki,
Thank you for taking the time to write a review, your feedback is much appreciated..
Kind Regards,
Patricia
★★★★★ 5/5
The Trusted AgentGreat professional service
From start to Completion the service has been highly professional; supportive; friendly; intuitive; - making the experience enjoyable - and not a process to be dreaded. We had good advice and help at every stage.
Peter · 24 March 2017 · Charters Winchester
Agent replied · 24 March 2017
Thank you Peter. Lovely feedback and very much appreciated with the 5STARS!
★★★★★ 5/5
The Trusted AgentRobert McLaughlin - Charters - Valuation
Robert came to value my house 2 weeks ago. I was impressed by his detailed knowledge of the market and his very professional approach. He was pragmatic, polite and interesting to talk to. If we decide to go ahead with the move I would have no hesitation in using Charters.
Michaela · 24 March 2017 · Charters Winchester
Agent replied · 24 March 2017
Thank you Michaela for such great feedback ahead of even deciding to move! We look forward to serving you soon...
★★★★★ 5/5
The Trusted AgentExtremely efficient and informative.
We were constantly updated as to viewing bookings and feedback, which was quite important to us and once an offer had been made both he and the rest of the team worked as hard as possible to bring the sale to a speedy conclusion. Liaising with solicitors and the purchaser.
John · 16 March 2017 · Charters Alresford
Agent replied · 16 March 2017
Thank you John & Gaynor for providing us with a 5STAR review and positive feedback following your recent dealings with the Charters team in Alresford.
★★★★★ 5/5
The Trusted AgentNony - Professional., personable and a great sense of humour
Nony brings a breath of fresh air to the estate agency profession. She provides a bespoke service thanks to her wide ranging expertise in this field, and genuine interest in her clients. Her Sunday e-mailed updates are engaging and entertaining and any direct contact is always professional and positive. As a would-be buyer I would recommend Nony and Charters without hestitation to any would-be sellers.
Elaine · 15 March 2017 · Charters Winchester
Agent replied · 16 March 2017
Thank you Elaine for this personalised 5STAR review of Nony and her accomplished service delivered professionally from Charters in Winchester.
Many thanks for sharing...
★★★★★ 5/5
The Trusted AgentGood communicator, professional, efficient and very knowledgeable
Throughout the protracted sale of our property, through no fault of Charters, Mike constantly updated us - always available to chase other estate agents/solicitors involved in the chain. Always in pursuit of resolving the issues involved in a complicated chain. Through out the process, the whole team were fully aware of our situation and able to answers queries, in Mike's absence. This is obviously a reflection of Mike being an excellent Branch Partner and ensure the staff worked as a team.
Pauline · 13 March 2017 · Charters Alton
Agent replied · 14 March 2017
Fantastic feedback, thank you Pauline. Mike is a consummate professional and as you have noticed, this clearly affects the ability of the team to perform under his wise guidance.
Thank You.
★★★★★ 5/5
The Trusted AgentI couldn't have asked for more
Tim, Peter and the whole team at Charters provided a service that exceeded my expectations from start to finish when selling my house. The friendly team had me hooked from the start with their proactive attitude, and excellent knowledge and skills. Once the sale was agreed, Tim kept me updated frequently so I always felt confident about how the sale was progressing. I can't thank Charters enough!
Emma · 13 March 2017 · Charters Farnham
Agent replied · 14 March 2017
Emma, many thanks for this wonderful 5STAR review. Charters are always aiming to exceed client expectations so it is great to know that Charters in Farnham have succeeded!
Many thanks
★★★★★ 5/5
The Trusted AgentAbove & beyond!
We were originally dealing with Leanne who was great and when we learnt she had left we were a little dubious of what the service may become.... We didn't need to have worried, Jo took over, picked up the details in an instant and was friendly, informative and got all queries and concerns answered promptly and fully. In fact, I have joked to both estate agents (Charters who we are buying from and another who we are selling through), that we have in fact done the work of the solicitors chasing things through quicker than they have.... Cannot fault anything, great service - going above and beyond what we expected. Thanks Jo - will miss the daily phone calls! :-)
Jessica · 12 March 2017 · Charters Winchester
Agent replied · 13 March 2017
Great demonstration of the Charters experience from the handover and uptake by Jo at Charters in Winchester, providing the customer with a seamless and positive 5STAR experience!
★★★★★ 5/5
The Trusted AgentExcellent service from Hayley
My husband and I dealt with Hayley after our house had been on the market for some time. From the word go she was responsive, honest, realistic and extremely proactive to ensure any interest was followed through and dealt with in a professional and efficient way. Hayley went above and beyond ensuring we knew what the situation was at the moment anything changed and we felt that she genuinely wanted the best outcome for us with our sale. We trusted her and are grateful for her helping us sell our home.
David & Nikki Mitten
Nikki · 10 March 2017 · Charters Farnham
Agent replied · 13 March 2017
Fantastic 5STAR review for Hayley at Charters in Farnham - many thanks for sharing your positive experiences!
★★★★★ 5/5
The Trusted AgentThank you Nony Kerr-Smiley
Polite, straight talking and never pushy - Made the experience enjoyable. Nothing seemed too much trouble,
Oliver · 10 March 2017 · Charters Winchester
Agent replied · 10 March 2017
Thank you Oliver for your 5STAR endorsement of Nony's tenacity and performance, as recently demonstrated in your dealings with her and Charters in Winchester.
Thank You
★★★★★ 5/5
The Trusted AgentExcellent service, kept informed throughout the sales process
Catherine has surpassed my expectations. She has been very professional in all aspects of arranging the property to Market.
I would not hesitate to recommend Catherine.
Keith · 8 March 2017 · Charters Winchester
Agent replied · 8 March 2017
Thank you Keith for sharing your views of Catherine and Rob based at our Charters Winchester together with your 5STAR rating - very much appreciated!
Thank You
★★★★★ 5/5
The Trusted AgentA job well done
I have been dealing with Jo Goddard over the selling of my property. She has kept me up-dated at every stage and has been so helpful in chasing up the various parties concerned. It has taken a lot of the stress away from me and for that I am very grateful. A job well done.
Julia · 6 March 2017 · Charters Winchester
Agent replied · 7 March 2017
Thanks Julia for your kind recognition of Jo's customer support provided during your recent move. 5STARS for a 'job well done' greatly appreciated!
Thanks
★★★★★ 5/5
The Trusted AgentNony's emails
We have not been looking for long to move to Winchester or Romsey, & registered with most agents in both places. Nony's emails keeping us up to date on properties coming onto the market top any coming from the other agents. Nony personalises them producing more than just a list of properties but the email becomes more like a newsletter. I feel I know her! However, these anecdotes do not distract from the important & critical points of new properties about to hit the market. She is so on the ball with timely emails. Nony could really teach some of her competitor agents!
Sue · 5 March 2017 · Charters Winchester
Agent replied · 6 March 2017
Great closing line about Nony teaching other agents... Thanks so much Sue for writing this personal 5STAR review for Charters Winchester.
★★★★★ 5/5
The Trusted AgentNony
I have been looking for a house in Winchester for a while now, and in the last 2 months, I have been under huge pressure to find somewhere quickly.
Nony has been incredibly helpful, and seems to be totally aware of my needs, and the type of property that would fit in with our family life.
She has always been available to take my calls and emails, and has always been very helpful friendly and knowledgeable.
Lindy · 5 March 2017 · Charters Winchester
Agent replied · 6 March 2017
Thanks Lindy for your 5STAR review of Nony and her abilities in helping you so efficiently... much appreciated!
★★★★★ 5/5
The Trusted AgentRelentless .... !
We searched for a house in Winchester for 18 months and for all of that time Nony kept us front of mind until the deal was done. Relentless is the best word to use to describe her work - fun too.
John · 4 March 2017 · Charters Winchester
Agent replied · 6 March 2017
Thank you John for expressing your praise of Nony from Charters in Winchester for making your recent experience a fun yet professional one...
★★★★★ 5/5
The Trusted AgentExcellent service
We purchased through Charters and Nony was excellent throughout. She was always accessible, knew what was going on and extremely helpful. She clearly knows her stuff and isn't afraid to speak her mind! If we ever sell, I'll be calling Nony!
Jj · 3 March 2017 · Charters Winchester
Agent replied · 6 March 2017
Thanks JjP for your glowing 5STAR review of Nony at Charters in Winchester - she is already awaiting your call to SELL!!! :)
★★★★★ 5/5
The Trusted AgentGreat Personal Service
I first came into contact with Charters last year as part of a broad search through Hampshire and Surrey during the course of which I dealt with Charters in Alton and then in Farnham. Every contact with this company has been a delight with the staff helpful, professional and personable, even when it appeared my search would move away from their area, they continued to provide guidance. Carrie in Farnham, Sue and Mike in Alton all deserve five stars. Thank you very much
Michele · 2 March 2017 · Charters Farnham
Agent replied · 14 March 2017
Great customer feedback for Charters in Alton and for Charters in Farnham too, demonstrating the ethos of both the company and our teamwork both payoff!
Many thanks for this 5STAR review Michele.
★★★★★ 5/5
The Trusted AgentGail and the team pulled out all the stops to get me into my new home.
I was under a tight deadline to move out of my previous property and Gail provided expert advice to get me in to my new place. The day of the move was stressful but the charters team got me in on time.
Tim · 27 February 2017 · Charters Winchester
Agent replied · 28 February 2017
Thanks Tim for your 5STAR review of Gail and the Charters Winchester team. Very happy to hear that the advice and support provided got you in on time!
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