Trusted Agent profile · Hampshire and Surrey
Verified
★★★★★
4,169 reviews across 6 offices and 4 platforms
Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,169 reviews on four platforms, rated 4.9 out of 5 overall.
1,304
Reviews on Google
All 6 offices
8
Reviews on Facebook
All 6 offices
1,907
Reviews on Trustpilot
All 6 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ...Read all 263 from sellers
We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ...Read all 382 from buyers
Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ...Read all 56 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 100 from tenants
Charters's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
The Trusted AgentGreat service from Charters
Nony was very helpful and dedicated during the purchase of our first home. She frequently updated us on the progress of the sale and was always friendly and enthusiastic. We would definitely work with her again.
Thank you Tara for your wonderful 5STAR review for Nony at Charters Winchester, we really appreciate your time and feedback.
5/5
The Trusted AgentBrilliantly personable - the "non-estate agent" estate agent
Nony breaks the boundaries of what you would expect from an estate agent. We felt like we were partnered, Nony really got us and her approach made us confident that we could speak freely. Her weekend updates were a joy to read, like a mini weekend magazine designed just for us.
Fantastic 5STAR review for Nony at Charters Winchester! Thank you Sally for your time and feedback it is most appreciated.
5/5
The Trusted AgentKatherine
Me and my husband were looking for our next move and it had to be the right one as it was going to be for a long time. Katherine at Charters, Farnham, has been amazing, patient and extremely professional through the whole journey. We would both warmly recommend her. She is an absolute addition for the Charters team.
Fantastic 5STAR review for Katherine at Charters Farnham. Thank you taking the time to place a review, your feedback is most appreciated.
5/5
The Trusted AgentA ray of sunshine!
Jo is always friendly and helpful, and most importantly unlike other agents elsewhere she gets things done! Which is vital when it comes to buying a new home. Highly recommended :)
Fantastic 5STAR review for Jo, she truly is a star. Thank you James for your time and feedback.
5/5
The Trusted AgentSam is an absolute asset to Charters and we cannot rate him highly enough. During our 2+ long years of property search he was always there inspiring us and giving us the confidence to continue. He always said he would be the one to find us a house and he did ! Full marks for tenacity. We thoroughly recommend Sam and the team at Charters Alresford.
Great 5STAR review for Sam at Charters Alresford . Thank you Mike for taking the time to place a review, we really appreciate your time and feedback.
5/5
The Trusted AgentCharters Alresford is totally professional and inspires confidence and trust. in particular,Matthew was most effective in brokering the negotiations relating to our purchase.and worked hard to complete the deal. The whole team at Charters were friendly and knowledgeable.. I would recommend him and his team, especially Sam Kerr-Smiley, who has been amazing throughout our two years' or so of house hunting.
Fantastic 5STAR review for Sam, Matt and the Charters Alresford team! Thank you Mike for your time and feedback.
5/5
The Trusted AgentFive Star Service
Sam Kerr-Smiley is the ideal agent. He was quick to anticipate both our requirements, and our desires as per finding a home. A reassuring presence who never once made us feel under any pressure, which is is a talent in itself! We would highly recommend Sam!
Thank you Alinda for your 5STAR review for Sam at Charters Alresford, we really appreciate your time and feedback.
5/5
The Trusted AgentGreat style and service.
Nony was extremely helpful and flexible helping us view a few properties, arranging extra viewings and keeping us informed as the situation evolved with one particular property. She is bright, enthusiastic and full of beans without being pushy.
Thank you Keith for your fantastic 5STAR review for Nony at Charters Winchester, we really appreciate your time and feedback.
5/5
The Trusted AgentVery professional
Jonny was extremely helpful in our house search.
Thank you Louise for your 5STAR acknowledgement of Jonny at Charters Farnham, we appreciate your time and feedback.
5/5
The Trusted AgentReview of Tom Meek
We are looking to move from central Scotland to the Romsey area. Because of our remoteness we need to rely heavily on the expertise of a number of agents. Tom as been by far the most professional, proactive and enthusiastic agent we have dealt with. He has regularly sent us properties to review and was timely in contacting us when he knew we were in the Romsey area. We have still to find our new home but hopefully with Tom's help we will get there soon.
Fantastic 5STAR review for Tom at Charters Winchester. Thank you Robert for your time and feedback, it is most appreciated.
5/5
The Trusted AgentIn my experience, dealing with some sales people can be quite stressful and I was a bit apprehensive when stepping inside the agency. Victoria's tact is such that i felt no pressure and later she proved to be quite flexible in understanding my needs as a potential buyer, working around them and doing a splendid job managing my expectations whilst looking after the seller interests impartially.
Fantastic 5STAR review for Victoria at Charters Winchester, thank you Calin for your time and feedback, it is most appreciated.
5/5
The Trusted AgentOutstanding service, from expression of interest to completion.
Thank you Jo and all the Charters' team for guiding and assisting us through our successful house purchase. Whilst supporting your vendor you have always provided impartial, prompt and sound advice that have enabled both parties to enjoy a rewarding outcome. Many thanks, Alan and Philippa
Thank you Alan for your 5STAR review for Jo and the Charters Team in Winchester, we appreciate your time and feedback.
5/5
The Trusted Agentgreat support
noni at charters was amazing she worked all hours she has helped me buy and sell a few houses over the years even prepared to tidy up my drying washing on a Sunday before a viewing great service
Thank you Mark for your glowing 5STAR review for Nony at Charters Winchester - she always goes above and beyond !
5/5
The Trusted AgentChartered Waters
Jo has kept us regularly updated with progress reports and been a conscientious and reassuring voice throughout
Thank you Rupert for your 5STAR review for Jo at Charters Winchester, thank you for your time and feedback it is most appreciated.
5/5
The Trusted AgentExcellent service
Justin has been incredibly helpful in my search for a property. He always listens and pays attention and factors in what he has learned to tailor future recommendations to our needs. He is friendly and professional and maintains a good level of communication which reassures me that he is always conscious of our needs and is working hard to help us find what we are looking for but is never pushy which is the perfect balance. The service I have received from Charters has been first class and they would definitely be my first choice going forwards
Fantastic feedback thank you Emma. Thanks for the 5STAR endorsement of Justin who is a true professional and the Charters Alton team. We appreciate your time and feedback.
5/5
The Trusted AgentSheer hard work separates Charters from the competition
As property developers we work with many different agents around the South to sell houses for us. At the £1m plus mark we have worked with the big 5 national/international agents regularly, but have rarely come across a more dedicated team than those at Charters and in particular Nony Kerr-Smiley. I say dedicated in the sense of total focus on finding not just a buyer for our recent property, but the right buyer - the only way that can be done is through pure graft, putting in the hours (very often after-hours and Sundays in Nony's case) on the phone and viewing the property with potential buyers. This has not often been our experience with other agents who can very often rely on their name/reputation and website to generate viewings and who so often lack the skill demonstrated by the Charters team of listening to the buyer's needs and thus getting the right person to the property and then having the depth of knowledge of the house and the local market and competition to be able to deal with questions or indeed concerns. Nony has been outstanding in this regard, but there is strength in depth at Charters and I would be confident that any member of the team would be able to show the same levels of skill, knowledge and the necessary determination to secure a buyer for any future property that we bring to market in their increasing large sphere of influence in the South and South East. Thank you Nony, Elliot, Rob and the rest of the team for your considerable and noticeable hard work.
Thank you Tim for your fantastic 5STAR review. Great customer feedback for Nony who truly always goes above and beyond and for Charters in Winchester and Charters as a company. This demonstrates the ethos of the company and our teamwork both payoff! Thank you for your time and feedback it is most appreciated.
5/5
The Trusted AgentShe understood our requirements perfectly
She offers us properties that achieve our skills and she was very kind and professional. We were delighted with Adel.
Thank you Albert for your lovely 5STAR review of Adel in Lettings at Charters Winchester.. We thank you for your time and feedback.
5/5
The Trusted AgentProfessional, Kept in touch. Honest.
I felt in touch with the market and what was happening with the sale of the house with Nony. She made effort to call and check how we were feeling with what was happening with the sale of our house and what we our requirements were with the house purchase. It felt personal and I would not hesitate to call Nony again and sell or buy through her.
Thanks so much Michelle for taking the time and trouble to reflect on your personal experience with Nony, she is a true professional. We appreciate your time and feedback.
5/5
The Trusted AgentGreat service and highly recommended
Kevin provided a great service and opened our eyes to mortgage options we hadn't even considered possible. He greatly simplified what can be a very complex process. He was able to find us a great deal on a new mortgage and would highly recommend him.
Fantastic 5STAR review for Kevin at Trinity Rose Private Finance, thank you Tom for your time and feedback it is most appreciated.
5/5
The Trusted AgentBest Estate Agent in Town
First class customer service. None really gets to know you as a person, rather than just another name on a database. Even though i was buying a property - rather than selling - i really felt Nony was acting on my behalf. Keeps in regular contact and always to happy and positive. :-)
Great 5STAR review for Nony at Charters Winchester. Thank you Vicky for your acknowledgement of Nony, we really appreciate your time and feedback.
5/5
The Trusted AgentAnita was very supportive through a long and difficult purchase
Rating only, no written review.
5/5
The Trusted AgentN K-S is all about integrity.
Integrity. This is the key. It is as a result of Nony Kerr-Smiley’s integrity that she has our trust. Speaking as a Client, it is our belief and trust in Nony which sets her apart, and over and above, others in her field. Integrity is everything we look for in an Agent and Nony has that in abundance. We have faith in her, following her ability to listen to our queries, and in particular, concerns. She understands what we want. Her abilities, I believe, derive from a desire to engage properly with those she works with. Collaboration is vital. You get a real sense of teamwork, Nony and Client, with the end goal always in mind. Nony having correctly set expectations at the beginning via her knowledge of the area, the market and people. Nony really is first rate. Our faith in her has never wavered.
Fantastic 5STAR review for Nony at Charters Winchester .. Thank you Ed for your lovely review of Nony, we really appreciate your time and feedback.
4/5
The Trusted AgentThe service was good but the process frustrating at times.
I do feel that it should be checked out fully that all parties have signed their contracts before pushing forward with an exchange. This caused a delay that should not have happened and could have been avoided. I know Sasha worked very hard to keep all parties happy and achieve the end result.
Thank you Adrienne for your review for Sasha and Charters Winchester, we really do appreciate your feedback and will take your comments on board.
5/5
The Trusted AgentLiz was very helpful
Liz provided professional help in our viewings of properties and in our business with Charters.
Thanks Andrew for your 5STARS and acknowledgement of Liz at Charters Winchester, we appreciate your time and feedback.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Charters is among The Negotiator Awards 2025 winners.
Negotiator Awards winners in seven years, the group and its branches: 2017, 2018, 2019, 2021, 2022, 2024, 2025.
Negotiator Awards by year, 2017 to 20242024 1 Gold, 3 Bronze and 1 Highly Commended The Negotiator Awards 2024 winners
2023 1 Highly Commended The Negotiator Awards 2023 winners
2022 1 Silver and 1 Bronze The Negotiator Awards 2022 winners
2021 1 Silver The Negotiator Awards 2021 winners
2019 1 Gold The Negotiator Awards 2019 winners
2018 2 Gold and 1 Silver The Negotiator Awards 2018 winners
2017 1 Gold and 2 Bronze The Negotiator Awards 2017 winners
Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.
Charters is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Winchester has the most, with 2,893 reviews rated 4.9 out of 5, followed by Farnham with 333.
The six Charters offices, by town:
263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."
382 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."
56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."
100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.
