Trusted Agent profile · Hampshire and Surrey

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Charters estate agents in Winchester, Farnham, Chandlers Ford and 2 more

4.9

★★★★★ Excellent

4,169 reviews across 6 offices and 4 platforms

www.chartersestateagents.co.uk

Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,169 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.8 / 5

1,304

Reviews on Google

All 6 offices

Facebook logo

3.5 / 5

8

Reviews on Facebook

All 6 offices

Trustpilot logo

1,907

Reviews on Trustpilot

All 6 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Charters's six offices, most reviewed first. Each has its own page.

Latest reviews from every Charters office

Newest first, from every platform, with the office each review is about. First names only.

5/5

The Trusted Agent
Tenant

Proactive, helpful and commited

Jas has been extremely proactive and helpful in finding us a suitable property to rent. If we had a property which we wanted to rent out we would want Jas to be the agent promoting it. With her persistence and commitment it wouldn't be on the market for very long! She was very good at returning our phone calls. and also extremely friendly and personable.

JH · 13 November 2017 · Charters Winchester

Agent replied · 14 November 2017

Fantastic 5STAR review for Jas at Charters Winchester, thank you we appreciate your time and feedback.

5/5

The Trusted Agent
Buyer

None kept supporting me despite the time lapses in us looking!

Thanks to Nony for her informs and fun weekly updates as well as her professional guidance. Meetings, phone calls and emails were all helpful and she persisted even when we were untimely in our responses due to breaks in looking. To topic off, on our decision to not buy in Winchester, she still advised me on best next steps!

Anonymous · 12 November 2017 · Charters Winchester

Agent replied · 13 November 2017

Wonderful 5STAR review for Nony at Charters Winchester. Thank you.

5/5

The Trusted Agent
Buyer

New House Purchase

Nony is quite simply a master of Estate Agency and a lovely engaging person with it. She is committed to matching prospective buys with sellers and her knowledge of the local housing market is extensive. Nony has a very warm and friendly disposition and takes the time to understand her clients needs and seems to work 24/7. She is always keen to help out. Her weekly updates are extremely useful as a snapshot of what is available and they are fun to read. We cannot rate Nony highly enough...

Phil · 12 November 2017 · Charters Winchester

Agent replied · 13 November 2017

Fantastic 5STAR review for Nony at Charters Winchester! Thank you Phil for your kind acknowledgement of Nony - she truly is a star. Thank you for your time and feedback, it is most appreciated.

5/5

The Trusted Agent
Seller

Confirmation of my experience with Sam of Charters Alresford.

All staff ar Charters Alresford, are extremely helpful, in all aspects of the selling/purchasing process. In particular Sam has been more than conscientious with regard to my house search, and keeps me updated with any property that he thinks may be of interest. Also when accompanying me to a property for a viewing his response to any questions I may have has always been immediately forthcoming.. I have very high regard for him, and I am happy to forward the above as confirmation, and I hope the above few words are helpful to your survey.

Caroline · 10 November 2017 · Charters Alresford

Agent replied · 13 November 2017

Fantastic 5STAR review for Sam at Charters Alresford, thank you Caroline for your time and feedback, it is most appreciated.

5/5

The Trusted Agent
Seller

Above and beyond the call of duty

Moving home can be one of the most stressful times in a person’s life. If you want an agent who will give you confidence and who you can trust to get the job done with minimal impact and utter professionalism - Charters are simply The Best. All I can say to the Alresford team is thank you - thank you - you are all fantastic.

Amber · 10 November 2017 · Charters Alresford

Agent replied · 13 November 2017

Fantastic 5STAR review for the Charters Alresford Team, thank you Amber for your time and feedback, it is most appreciated.

5/5

The Trusted Agent
Buyer

Proactive and personal

Lee has been assisting me with finding a new home and I would have no hesitation at all in recommending him. He is proactive in his approach and really took the time to understand what I was looking for and presented appropriate properties. He also presented properties based on feedback from my viewings that perhaps I wouldn’t have previously considered but I trusted his judgement and the properties viewed were very much of interest. I look forward to working with him again in the future.

Sarah · 9 November 2017 · Charters Alresford

Agent replied · 13 November 2017

Fantastic 5STAR review for Lee at Charters Alresford, thank you Sarah for your time and kind feedback, it is most appreciated.

5/5

The Trusted Agent
Seller

Swift and detailed information always to hand.

Many thanks to Charters for their help selling my property. They were polite, informative and always at the other end of the phone - a rare talent in estate agents. Nony, Dominic and Tom deserve a special mention for putting up with me !

Jules · 9 November 2017 · Charters Winchester

Agent replied · 13 November 2017

Thank you Jules for your 5STAR review for Charters Winchester, especially Nony, Dominic and Tom, we appreciate your time and feedback.

5/5

The Trusted Agent
Buyer

Above and beyond

Upon initially meeting with Justin he quickly understood my requirements and acted upon them in a polite and professional manner. Justin has been informative and reliable in answering any questions that I have had (many times this has been outside of his normal working hours) Justin is a credit to Charters and highly recommended!

Lesley · 9 November 2017 · Charters Alton

Agent replied · 13 November 2017

Fantastic 5STAR review for Justin at Charters Alton, thank you Lesley for your time and feedback, it is most appreciated.

5/5

The Trusted Agent
Seller

Exceptional negotiation - and patience!

Throughout a complicated negotiation, Nony maintained a professional, good humoured and patient attitude which was very reassuring. One felt always that the situation was under control and that the selling process was progressing smoothly - even though at times it certainly hit a rocky path. Nony skilfully guided the process forward for both myself as the seller and for the buyers to a timely and very satisfactory conclusion. It was always a pleasure to speak to her and she gave the impression that ours was the only negotiation in which she was interested. No small problem was insignificant for her and all dealings were dealt with extremely efficiently. What an asset for Charters!

Graham · 9 November 2017 · Charters Winchester

Agent replied · 13 November 2017

Fantastic 5STAR review for Nony at Charters Winchester, thank you Graham for your time and feedback, it is most appreciated.

5/5

The Trusted Agent
Seller

Great service

Gary gave us sound advice on the best way to market our property.

Alyson · 8 November 2017 · Charters Alresford

Agent replied · 13 November 2017

Thank you Alyson for your 5STAR review for Gary at Charters Alresford, we appreciate your time and feedback.

5/5

The Trusted Agent
Seller

Dominic was excellent at conducting viewings on my property. He has a clear understanding of his viewer, what their needs are and how the house could work for them. He is highly motivated, organized and professional, this combined with a warm friendly personality impressed me greatly. Thank you Dom you are a credit to Charters. Mrs Croucher

Vanessa · 8 November 2017 · Charters Winchester

Agent replied · 13 November 2017

Thank you Vanessa for your 5STAR review for Dominic at Charters Winchester, we appreciate your time and feedback.

5/5

The Trusted Agent
Seller

A genuinely positive experience

Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony was in daily contact, guiding us through the decisions which had to be made and offering advice where she was able. Nony was never too busy to have a chat if we had any questions and it always felt that she had our best interests at heart. During our (albeit brief) search, we dealt with several different agents and every one we interacted further cemented our feeling that we made the right decision to go with Charters. They are a very customer centric team of experienced and enthused professionals and I would strongly recommend them to any seller.

Richard · 8 November 2017 · Charters Winchester

Agent replied · 14 November 2017

Fantastic 5STAR review for Nony at Charters Winchester, Thank you Richard for your kind review it is most appreciated.

5/5

The Trusted Agent
Buyer

Very happy

Victoria is friendly, genuine and polite. We have found her to be open and approachable, but also trustworthy and discreet. We are very pleased that she is involved in our purchase.

Edwina · 8 November 2017 · Charters Winchester

Agent replied · 13 November 2017

Thank you Edwina for your kind acknowledgement of Victoria, we really appreciate your time and feedback.

5/5

The Trusted Agent
Buyer

Tom has lead the way in our property search

Tom has been up there as one of the best and most tenacious Estate Agents we have had the pleasure to work with. As a family we are very picky about choosing the right house, but Tom has always introduced the right properties and quickly adapted to our situational changes. When we first met Tom one evening at a property viewing he said Charters would sell our house, they did, also that they would find the right house for us and they did that as well. Tom is an advocate of the energic Charters team that work tirelessly, often out of hours, to get results. I wouldn’t want to be a competing Estate Agent ! Richard Disney and family.

Richard · 8 November 2017 · Charters Winchester

Agent replied · 13 November 2017

Fantastic 5STAR review for Tom at Charters Winchester! Thank you Richard for your kind acknowledgement of Tom who is a true professional. Thank you for your time and feedback, it is most appreciated.

5/5

The Trusted Agent
Buyer

Fantastic Agent

Hayley is fantastic at keeping me up-to-date with new properties that come onto the market. I have dealt with many agents in my search for a new home and Hayley is the one I would praise the most and recommend to others.

Lee · 7 November 2017 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 8 November 2017

Fantastic 5STAR review for Hayley at Charters Chandlers Ford, thank you so much Lee for your time and feedback, it is most appreciated.

5/5

The Trusted Agent
Buyer

The perfect mix of personable and professional.

Of the dozen or so estate agents we have met during our search, Sam is undoubtedly up there with the best of them. From our first meeting, Sam took the time to really understand who we were and what we were looking for. He was always happy to have a chat and his communication was excellent, with regular check-ins to see how we were getting on and if there was anything he could do to help. He presented us with properties which we wouldn't have normally considered but our confidence in his understanding ensured we were always happy to have a look and were never disappointed. I would highly recommend Sam and Charters Alresford to any buyer or seller. A* service.

Richard · 6 November 2017 · Charters Alresford

Agent replied · 7 November 2017

Fantastic feedback thank you Richard, Just goes to prove how important local knowledge in a local business is! Thanks for the 5STAR endorsement of Sam and the Charters Alresford team.

5/5

The Trusted Agent
Seller

Great job Hayley

Hayley has guided us through the stressful process of selling our property which has been our home for over 33 years. It took a few month to find the people who will, we hope, appreciate it as much as we have over the years, and she kept us positive all along the way with her cheerful manner and boundless energy. She is an asset to Charters and we wish her all the very best for the future in a vocation she clearly enjoys. . We would certainly like to add to the thanks and best wishes that other clients have posted about Hayley. - Thank You

Frances · 6 November 2017 · Charters Alton

Agent replied · 7 November 2017

Thanks so much Francis for taking the time and trouble to reflect on your personal experience of having dealt with Hayley at Charters Alton. She is indeed an incredibly positive person who radiates enthusiasm.

5/5

The Trusted Agent
Seller

Nony was brilliant and really took the pressure off us

Nony was brilliant - recently acting behind the scenes to ensure 4 buyers/sellers were all happy and could move forward with a beneficial arrangement. Nony helped us sell and secure our dream house in a way that was as stress-free as possible! Thanks for taking care of all the negotiations behind the scenes Nony. An expert at work! Couldn't be happier with the service you provided.

Anonymous · 5 November 2017 · Charters Winchester

Agent replied · 6 November 2017

Fantastic 5STAR review for Nony at Charters Winchester ! Thank you.

5/5

The Trusted Agent
Tenant

Perfection

Lily made this a very easy process. Very quick to respond to all my questions. Kept me fully informed throughout. Even managed to get me in a week earlier than I originally requested, which really helped me. I would fully recommend Charters to all my family and friends.

Gary · 4 November 2017 · Charters | Head Office

Agent replied · 6 November 2017

Thank you Gary for your lovely 5STAR review of Lily in our Head Office Property Management team, your time and feedback is most appreciated.

5/5

The Trusted Agent
Tenant

Great service

I can't fault the service I received. Very quick turnaround, fully informed of progress and all queries quickly responded to. It was a very smooth process and I would fully recommend Charters to my friends and family.

Gary · 4 November 2017 · Charters Winchester

Agent replied · 6 November 2017

Great customer feedback for Charters Winchester especially for Jas and Adel, demonstrating the ethos of both the company and our teamwork both payoff! Thank you Gary for your time and feedback it is much appreciated.

5/5

The Trusted Agent
Buyer

excellent service

Simon provided us with excellent advice and fantastic service. As we had recently moved to the UK we had no experience of the process of purchasing property in the UK. Simon talked us through the whole process, gave us great advice and kept us updated on the progress of the application at all times. We will definately recommend Simon to all our friends.

Kerwyn · 3 November 2017 · Charters Winchester

Agent replied · 6 November 2017

Thank you Kerwyn for your fantastic 5STAR review for Simon at Trinity Rose Private Finance, we really appreciate your time and feedback.

5/5

The Trusted Agent
Seller

Excellent communication skills

We marketed our house with Charters and received 3 offers within the first few days and were 'Sale Agreed' and off the market within a week. We have now exchanged and are pending completion later this month. Throughout the process Jo has kept us informed, liaising with both our solicitor and the buyer's, ensuring that everyone keeps talking to each other to ensure a smooth operation from beginning to end. She is always friendly and most importantly always returns calls at her earliest convenience, which helps immensely with the stress that comes with moving! Jo always does her best to ensure that everyone in the process is happy with the progress being made. I can't rate her professionalism high enough.

Lynda · 3 November 2017 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 6 November 2017

Fantastic 5STAR review for Jo, she truly is a onsummate professional. Thank you Lynda for your time and feedback, we really appreciate it.

5/5

The Trusted Agent
Buyer

An extremely professional estate agent.

Sam is extremely courteous, professional, knowledgable and was there on time, if not before. If we had any queries that he could not answer immediately, he found the answers and got back to us as promised.

Colin · 3 November 2017 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 6 November 2017

Thank you Colin for your 5STAR review for Sam at our new Chandlers Ford branch, we really appreciate your time and feedback.

5/5

The Trusted Agent
Seller

Fantastic service from Charters

All of the team at charters have been efficient, informative and professional. Steve arranged a valuation promptly and the house was on the market within a week, viewings were arranged prior to it being on Rightmove. Sasha provided amazing after sales suppprt, keeping me informed on a daily basis of the chain and dates we were aiming for. Sasha always returned my calls and responded to emails promptly. Charters have provided a smooth house sale and purchase.

Isabel · 2 November 2017 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 6 November 2017

Fantastic 5STAR review for our new Charters Chandlers Ford branch and in particular Steve and Sasha. Thank you Isabel for your time and feedback.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Charters is among The Negotiator Awards 2025 winners.

Negotiator Awards winners in seven years, the group and its branches: 2017, 2018, 2019, 2021, 2022, 2024, 2025.

Negotiator Awards by year, 2017 to 2024

Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.

EA Masters

Charters is among EA Masters 2026 winners.

EA Masters winners in two years, the group and its branches: 2020, 2026.

EA Masters by year, 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Charters

Which Charters office has the most reviews?

Winchester has the most, with 2,893 reviews rated 4.9 out of 5, followed by Farnham with 333.

Where are the Charters offices?

The six Charters offices, by town:

  • | Head Office: 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Alresford: The Old Post Office, 17 West Street, Alresford, Hampshire, SO24 9AB
  • Alton: Julius Caesar House, 66 High Street, Alton, Hampshire, GU34 1ET
  • Chandlers Ford (13 Oakmount Road): 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Farnham: 40 Downing Street, Farnham, Surrey, GU9 7PH
  • Winchester: 2 Jewry Street, Winchester, Hampshire, SO23 8RZ
What do sellers say about Charters?

263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."

What do buyers say about Charters?

382 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."

What do landlords say about Charters?

56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."

What do tenants say about Charters?

100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."

Has Charters won any awards?

Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.

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