Trusted Agent profile · Hampshire and Surrey
Verified
★★★★★
4,169 reviews across 6 offices and 4 platforms
Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,169 reviews on four platforms, rated 4.9 out of 5 overall.
1,304
Reviews on Google
All 6 offices
8
Reviews on Facebook
All 6 offices
1,907
Reviews on Trustpilot
All 6 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ...Read all 263 from sellers
We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ...Read all 382 from buyers
Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ...Read all 56 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 100 from tenants
Charters's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
The Trusted AgentExcellent service!
Nony was fantastic! Went beyond in terms of service - always phoning to update and continued to stay in contact through to completion. Very much recommended.
Thank you for your 5 Star review. We take all feedback seriously and it is much appreciated.
5/5
The Trusted AgentFriendly and professional response always
From our first meeting, and through the selling process, Sarah has always been friendly and approachable. Her personality influenced us to use Charters for our sale. Thoroughly recommended.
Thank you for your 5 Star review. We take all feedback seriously and it is much appreciated.
5/5
The Trusted AgentFantastic level of service
Nony was very helpful throughout the whole process, particularly going the extra mile at the end, helping us on rather a tricky day when the vendor hadn't left the house despite having completed on the sale. Her assistance - and empathy - was greatly appreciated.
Thank you for your 5 Star Review. All feedback is taken seriously and is very much appreciated.
5/5
The Trusted AgentHighly Recommended
Samantha made what could have been a very stressful process completely stress free for which I can't thank her enough. As a first time buyer Samantha guided me through the options and was a huge support in terms of guidance and advise. Samantha and her team kept me completely in the loop through the process with regular updates and check ins which were hugely appreciated. I am extremely happy with the result and am loving life in my new home thanks to Samantha! Thank you!
Thank you for your 5 Star review. All feedback is taken seriously and is very much appreciated.
5/5
The Trusted AgentFriendly and helpful
Hayley has been very friendly and helpful to me and my family whilst we were searching for our new home this Autumn. She kept us updated and informed through a long and painful negotiation which was successfully resolved. Thank you very much, we can’t wait to move in to our new home! Best wishes from the Reids.
Thank you for your 5 Star Review. We take all feedback seriously and this is much appreciated.
5/5
The Trusted AgentProvided Peace of Mind with First Home Purchase
Gemma and the Charters team were superb in ensuring that the purchase of our first home was being pushed forward and could complete ASAP. I would highly recommend Charters and Gemma for their hard work and commitment to quality customer service,
Thank you for you 5 Star Review via Rater Agent, All feedback is taken seriously and we much appreciate this.
5/5
The Trusted AgentOur house purchase
Sam was incredibly patient with us as we struggled to down size, He never gave up despite showing us many houses and was always on the phone telling us about a new house Charters had just taken on. He showed a complete understanding of what we were looking for and no other agent came close with regard to his service. Thank you for not giving up on us Sam !
Thank you for your 5 Star Review. We take all feedback seriously and this is much appreciated.
5/5
The Trusted AgentFantastic, made the process very easy, extremely helpful!
Victoria really worked hard to ensure that I fully understood every step . She was proactive, helpful and very reliable. She was quick to answers any questions that I had and made me feel at ease! She was very professional and I would definitely recommend using her, she is very confident and knows her stuff! Thank you for all your help- I will be sure to use you again In the future !
Thank you very much for your 5 Star Review and feedback. We take all views seriously and this is much appreciated.
5/5
The Trusted AgentTom is the most committed agent I have ever met
Tom has not yet managed to find us the right property but that is a reflection of the current market conditions rather than any lack of effort on his part. He has stayed in touch on a weekly basis and always advises early on anything that might be of interest.. When it comes time to sell I only hope he is covering my area.
Thank you for your 5 Star review, it is much appreciated. All feedback is taken seriously and thank you for taking the time to submit this.
5/5
The Trusted AgentProfessional, Knowledgeable & Friendly
Victoria is professional, knowledgeable and friendly. She is helping to make our buying experience a pleasure and we would highly recommend her to anyone looking to buy or sell in Winchester.
Thank you for your 5 Star Review, we take all feedback seriously and it is much appreciated.
5/5
The Trusted AgentBuying a property in Winchester
My wife and I called on Saturday 2nd December without an appointment into four Estate Agents to discuss buying a property in Winchester. Of the four we visited, Liz Pauls came out head and shoulders above the others in the way she greeted us on arrival, discussed our requirements and very helpfully handled our enquiry.
Thank you for your 5 Star review. All feedback is taken seriously and we much appreciate it.
5/5
The Trusted AgentHelpful and clear
Kevin was a great help in advising us on our mortgage options but, more than that, he was brilliantly clear in explaining the mechanics and technicalities in such a way that we could understand - he also had the patience to talk through a number of different potential offers along the way, up until the point that we found the perfect place. Would recommend him highly and work with him again - he took a good deal of the stress out of the process.
Thank you for your 5 Star review via Rater Agent. All feedback is taken seriously and much appreciated.
5/5
The Trusted Agentone of the better agents in Winchester
My wife and I had extensive dealings with Nony over several months and found her most courteous and helpful; she was always contactable, surprisingly often quite late in the day. Nony assessed our needs in a highly professional manner and nothing was too much trouble. We would not hesitate to use Charters services again, hopefully with Nony. David & Lyn Williams
Thank you for your 5 Star review. All the feedback we receive is taken seriously and much appreciated.
5/5
The Trusted AgentLiz is the most effective sales person I have dealt with in our long quest to find a property. She is incredibly motivated, has endless energy and enthusiasm and she never gives up! We now have our offer accepted on our dream house, and this is due to Liz's hard work. Thank you so much Liz. Mr and Mrs Croucher
Thank you for your 5 Star review. We take all feedback seriously and this is much appreciated.
5/5
The Trusted AgentFriendly Genuine and very helpful
Jaz is absolutely lovely, very happy and very genuine, Numerous requests from me were very quickly dealt with, very efficient in arranging viewings as quickly as poss, seems to know her job very well. Whole process was very easy, no complaints at all!
Thank you very much for your 5 Star review, all feedback is taken seriously and much appreciated.
5/5
The Trusted AgentHelpful, straightforward and professional
Kevin was great at helping me arrange my remortgage. He went through all the possible scenarios and options with me and explained all the finer points, helping me work out which was the right deal for me. He made the whole process very simple and was great at keeping in touch with developments. I would definitely recommend him.
Thank you very much for your 5 Star review regarding your remortgage. All feedback is taken seriously and appreciated.
5/5
The Trusted AgentGary's personal touch and wide experience
Gary has a deep experience of the real estate market and extensive local knowledge of the Hants area. He applies this with his communication skill sets to make a personal connection with potential clients and takes a .long view of potential benefits for Charters. In this case we are likely to use Charters in the long term starting next year with rental support which only increase over time.
Thank you for your 5 Star review, all feedback is taken seriously and much appreciated. Kind Regards
5/5
The Trusted AgentGreat Service....again
Just completed purchase of a second property in Winchester and Kevin provided excellent service again as he did 4 years ago. Very knowledgeable and patient in explaining options, pros and cons to you. Would highly recommend.
Thank you for your 5 Star review - all feedback is taken seriously and is much appreciated.
5/5
The Trusted AgentLikely to recommend !
Sam was extremely professional and friendly whilst he carried out the viewings on our home. He was always on time, if not a few minutes early, to enable all viewing to go as smoothly as possible. When possible Sam booked all viewings at convenient times around my work schedule., This was helpful as it meant the viewings caused as little disruption to my day. Sam was polite and approachable, giving quick and honest feedback following viewings. He appeared confident and showed he knows what he was talking despite not being with the company long, This filled our family with confidence too.
Thank you for your 5 Star review regarding the service you received. We take all feedback seriously and it is much appreciated.
5/5
The Trusted AgentKatherine Donegal -- Professional , Proactive and so Efficient
We have been thoroughly impressed with Charters in all spheres. It was our first experience and interaction with them and purely coincidental as I found them online while searching for a suitable rental property from abroad. First impressions were created when Katherine Donegan (who turned out to be our agent) showed much initiative in contacting me personally via phone overseas when I sent a brief email needing some questions and answers needed. No other local agency responded like this ! We had very limited time within which to source a rental home and thankfully both the agent and property were very much to our liking. Katherine being so co-operative and sensing the difficulties of time and logistics tried her best to help make life easier ...leaving a lasting impression .
Thank you for your 5 Star review regarding the service you received. We take all feedback seriously and very much appreciate it.
5/5
The Trusted AgentExcellent service
Sarah has given us excellent service from the start! It's been an absolute pleasure buying our home from her! Highly recommend
Thank you very much for your 5 Star review regarding the service you have received, We take all feedback seriously and it is much appreciated.
5/5
The Trusted AgentSuper efficient, informative and very polite
Adel was very helpful, informative and found some wonderful tenants. She promptly responded to any questions and was a pleasure to speak to on the phone or to communicate with by email. Thank you Adel!
Thank you very much for your 5 Star review. We take all feedback seriously and I will pass this on to Adel. Thank you.
5/5
The Trusted AgentA new home for the Rogers girls!
Adel was lovely from the word go. Our first telephone calll we got on like a house on fire! She was consistently cheerful and upbeat and listened well whilst I explained our situation and she came up with the perfect home for us. She was even prepared to go the extra mile for us in arranging for my daughters to view the house again the same day on her way home from work. An asset to the Charters Winchester team, Adel is hardworking and helpful. We felt we were in good hands and that she had our best interests at heart throughout., making the whole experience positive and stress free .
Dear Nikki, thank you very much for your feedback, it is good to hear and we take everything seriously - we will ensure this is passed on to Adel!. Thank you
5/5
The Trusted AgentAdel was highly supportive, efficient and a joy to know.
My flat was marketed at a difficult period in the market and Adel's optimism and infectious enthusiasm kept my spirits up during my rental void. She always gave me an in depth description of potential tenants which was a great help to me as I live in the flat below the flat that I let out. She was always punctual, polite, professional and engaged extremely well with potential tenants. I was informed of all viewing arrangements and was given feedback in a timely fashion. I cannot fault Adel and now that I have succeeded in finding a good tenant, I shall miss Adel's cheerful voice on the phone! Charters has done a great job and they have a good team of people.
Sarah, thank you very much for you 5 Star review regarding Adel, this feedback is much appreciated,
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Charters is among The Negotiator Awards 2025 winners.
Negotiator Awards winners in seven years, the group and its branches: 2017, 2018, 2019, 2021, 2022, 2024, 2025.
Negotiator Awards by year, 2017 to 20242024 1 Gold, 3 Bronze and 1 Highly Commended The Negotiator Awards 2024 winners
2023 1 Highly Commended The Negotiator Awards 2023 winners
2022 1 Silver and 1 Bronze The Negotiator Awards 2022 winners
2021 1 Silver The Negotiator Awards 2021 winners
2019 1 Gold The Negotiator Awards 2019 winners
2018 2 Gold and 1 Silver The Negotiator Awards 2018 winners
2017 1 Gold and 2 Bronze The Negotiator Awards 2017 winners
Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.
Charters is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Winchester has the most, with 2,893 reviews rated 4.9 out of 5, followed by Farnham with 333.
The six Charters offices, by town:
263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."
382 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."
56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."
100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.
