Trusted Agent profile · Hampshire and Surrey
Verified
★★★★★
4,169 reviews across 6 offices and 4 platforms
Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,169 reviews on four platforms, rated 4.9 out of 5 overall.
1,304
Reviews on Google
All 6 offices
8
Reviews on Facebook
All 6 offices
1,907
Reviews on Trustpilot
All 6 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ...Read all 263 from sellers
We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ...Read all 382 from buyers
Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ...Read all 56 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 100 from tenants
Charters's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
The Trusted AgentExcellent service
I would recommend this estate agent to anyone ,from day one they kept us informed which means a lot and we felt that Charters runs as a smooth team and were a delight to deal with, thanks to you all.
Thank you for your 5 Star Review, We take all feedback very seriously and this is much appreciated.
5/5
The Trusted AgentJo was a real pleasure to work with. Always friendly and courteous, very efficient and always managed to return calls promptly.. The 4 New Houses were sold in a seamless way. From the beginning of The Marketing to the final sale exchanging contracts The professionalism shown by Charters was outstanding. I look forward to working with All The Charters team on future new Developments... Bob Shelley Irongate Developments
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5/5
FacebookWe used Charters services when looking to buy a house last year in Hampshire and they were by far the most proactive and motivated agency. While other agencies were contacting us 'regularly' to see if we should be taken off their databases(?!) Charters contact was always relevant to what was on the market and targeted to our specific requirements. I would recommend them wholeheartedly and as and when we come to sell this home we'll be using them again!
5/5
The Trusted AgentFriendly and proactive
I have to agree with the other reviews in that Tom was by far the most helpful and proactive of all the agents we were registered with.in Winchester. He has a pleasant demeanour, always friendly and quick to act when suitable properties came up. He also checked in with us on a regular basis during our search, which was nice and meant that he hadn't forgotten about us.
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5/5
The Trusted AgentFriendly, Professional and Efficient!
From our first conversation Adel was friendly, professional and efficient. She took the time to understand our needs and acted extremely efficiently in scheduling a plan for us. Upon meeting Adel her manner was friendly and it was such a pleasure to have her show us around. Thanks Adel!
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5/5
The Trusted AgentExcellent Communication and Personal Service
We have just exchanged on a property after a really lengthy 8 month process.. Jo was excellent throughout, with regular communication and updates on progress. Her reassurance and friendly approach throughout this period has made this stressful process slightly less stressful!
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5/5
The Trusted AgentOne of a kind!
I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this area and is excellent at remembering you and your needs! Her weekly property updates are informative and amusing and I look forward to receiving them. Charters overall have been an excellent agent to work with in both property search and letting and I if you are buying, selling, letting or renting property Charters and Nony are the people to use!
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5/5
The Trusted AgentA professional and friendly agent
During a month that has seen many things from relocating from the States to our wedding we would like to thank Sam for making the whole process seamless and problem free.
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5/5
The Trusted AgentReview for Simon Aston
Simon was a great help to us in remortgaging our property. Not the most straightforward of arrangements but Simon was able to pull all factors together and solve the challenge. Very much appreciated. Really helped with sourcing mortgage for those with less years left to pay it off. Many thanks, would certainly seek his advise again.
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5/5
The Trusted AgentProfessional, Personable & Exceeded Expectation!
Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to what was looking at one point a lost cause. Gemma's resilience and excellent communication ensured both seller and buyer achieved a good conclusion. Gemma always did what she said she would do, when she said she would do it and consistently with a smile in her voice. A true professional who went that extra yard to achieve the best for her client.
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5/5
The Trusted AgentGreat newsletters
In this world of automated emails, Nony's entertaining newsletters helped make the business of buying a house more fun and made Winchester and the surrounding area sound like an even more attractive place to move to.
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5/5
The Trusted AgentSam was very helpful and very easy to deal with. He has lots of knowledge of the local area which I found very helpful. We also felt he was always very friendly and very honest with us. He was not at all pushy and showed us around many houses, many times before helping us find our lovely home.
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5/5
The Trusted AgentExcellent service throughout
We never realised how challenging it can be to buy off plan, but Jo expertly managed to hold our chain together during a difficult process that went on for quite some time. Her communication thoughout was excellent and she kept all parties regularly updated. Now all we have to do is hope the builders complete our house on time! Many thanks, Jo and the rest of the team!
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5/5
The Trusted AgentOutstanding service
Excellent one to one personalised service.
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5/5
The Trusted AgentFirst Class Service
Having viewed around 50 properties with various agents beforehand, our first experience with Charters provided us with a perfect new home. The house had just been taken on and Hayley arranged our viewing before it even went on the market. We loved it right away and Sarah was great in helping us make our offer and "seal the deal" roughly 45 minutes after viewing. Both Hayley and Sarah have been very professional, efficient, friendly and approachable since that day. I would highly recommend them both to give excellent advice and guidance throughout the process of finding and selecting the right property. Thank you both so much.
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5/5
The Trusted AgentFirst Class Service
Having viewed around 50 properties with various agents beforehand, our first experience with Charters provided us with a perfect new home. The house had just been taken on and we were able to view before it went on the market. We loved it right away and Sarah was great in helping us make our offer and "seal the deal" roughly 45 minutes after viewing. Both Sarah and Hayley have been very professional, efficient, friendly and approachable since that day. I would highly recommend them both to give excellent advice and guidance throughout the process of finding and selecting the right property. Thank you both so much.
5/5
The Trusted AgentEngaging, Inspiring and Passionate. Adel was a pleasure to meet.
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a Charters property I received a call from Adel who not only quickly arranged my viewing for a time that suited me, but was also very knowledgeable on other properties in the local areas that could interest me. Upon meeting, it was immediately obvious that Adel was as excited as myself, keen to discuss details about the property and open to any queries or concerns I had. Quick to followup on communications between ourselves, I had no issues with the process and never felt unsure. All in all, Adel was a pleasure to work with and I look forward to our future contact.
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5/5
The Trusted AgentDelighted to have Jo Goddard on our side
Charters have been a standout Agency, made possible by individuals like Jo Goddard who enabled the sale of our property to run smoothly. Jo kept us updated regularly and always contacted us when she said she would. We had forgotten how anxiety levels rise when selling a house, it was a pleasant surprise when Jo promptly contacted us immediately after our accepted offer and then helped to steer everything along. We were relaxed and reassured throughout by her excellent organisation and communication, even when not at work she was monitoring emails at key points throughout the process. Thankyou Jo !
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5/5
The Trusted AgentFantastic Approach
Victoria was fantastic. Showed us the property before it went online as she knew what we were after - and had an offer accepted that day.
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5/5
The Trusted AgentHighly professional and the best agent we have dealt with
Having finally become able to buy our first home we began searching in July 2017 and thankfully we contacted Victoria who has been fantastic from start to finish. Having dealt with other agents, from other companies, we can confirm that Victoria has far exceeded anyone else we have dealt with, in terms of her professionalism, dedication and knowledge of the market. Victoria's most reassuring quality is that she really listened to what we wanted and tailored her services to fulfil our criteria. To prove this we recently had an offer accepted on a property that wasn't even listed on the internet, it came onto the market and she contacted us immediately. This further demonstrated that with Victoria you are not just commission, or a sales target you are actually a valued customer and throughout the whole process she has gone above and beyond, time after time to try and secure us our first home. We cannot recommend Victoria enough, she is a lovely individual who (after dealing with other agents) is definitely a dying breed of estate agents. She is incredibly passionate about her job and takes huge pride in finding people their dream home. So much so I believe she is more excited to have found us a home than we are.
Thank you for your 5 Star Review. We take all feedback seriously and this is much appreciated.
5/5
The Trusted AgentOne word 'Outstanding'
This is how it should be. Jo looked after us as buyers from the moment we agreed the purchase. Providing weekly updates and chasing through enquires with solicitors and agents down the chain. This is what sets Charters apart from the rest, a personal service and attention to detail not only for sellers but also for buyers. Thank you for all your support and patience. Adrian and Jackie
Thank you for your 5 Star Review. We take all feedback seriously and this is much appreciated.
5/5
The Trusted AgentSimon Aston
I highly recommend Simon. He is honest, professional, has an excellent knowledge of the mortgage market and works incredibly hard to secure the best deal for his customers. From a personal point of view I would add that Simon's help and support made a challenging time a whole lot less stressful and he is a pleasure to deal with. Thank you Simon.
Thank you for your 5 Star Review. We take all feedback seriously and this is much appreciated.
5/5
The Trusted AgentOn th Move..
Charters office in Alton have been really professional and positive in getting my property on the market. Mary has organised and produced a very credible brochure with good photographs.They were quick and efficient at preparing this and Sarah keeps in communication regularly with updates and progress. I would recommend Charters to get your house on the move.
Thank you for your 5 Star Review, all feedback is taken seriously and is much appreciated.
5/5
The Trusted AgentFriendly and Proactive
Victoria is lovely, she is very friendly and we have established a great rapport with her through the house buying process. Victoria has been really proactive in helping us find a property, contacting us as properties that fit our criteria were about to come onto the market to arrange viewings. She quickly established from feedback what type of property we were looking for. Prior to dealing with Victoria we dreaded the thought of estate agents calling us however Victoria dispelled that dread.
Thank you for your 5 Star Review, we take all feedback seriously and this is much appreciated.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Charters is among The Negotiator Awards 2025 winners.
Negotiator Awards winners in seven years, the group and its branches: 2017, 2018, 2019, 2021, 2022, 2024, 2025.
Negotiator Awards by year, 2017 to 20242024 1 Gold, 3 Bronze and 1 Highly Commended The Negotiator Awards 2024 winners
2023 1 Highly Commended The Negotiator Awards 2023 winners
2022 1 Silver and 1 Bronze The Negotiator Awards 2022 winners
2021 1 Silver The Negotiator Awards 2021 winners
2019 1 Gold The Negotiator Awards 2019 winners
2018 2 Gold and 1 Silver The Negotiator Awards 2018 winners
2017 1 Gold and 2 Bronze The Negotiator Awards 2017 winners
Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.
Charters is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Winchester has the most, with 2,893 reviews rated 4.9 out of 5, followed by Farnham with 333.
The six Charters offices, by town:
263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."
382 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."
56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."
100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.
