Trusted Agent profile · Hampshire and Surrey
Verified
★★★★★
4,169 reviews across 6 offices and 4 platforms
Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,169 reviews on four platforms, rated 4.9 out of 5 overall.
1,304
Reviews on Google
All 6 offices
8
Reviews on Facebook
All 6 offices
1,907
Reviews on Trustpilot
All 6 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ...Read all 263 from sellers
We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ...Read all 382 from buyers
Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ...Read all 56 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 100 from tenants
Charters's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
The Trusted AgentHelpful and Cheerful
Liz was very helpful throughout our process of buying a house. She was also cheerful every day.
Thank you for your 5 Star Review, again! As you know, this is much appreciated.
5/5
The Trusted AgentHighly Recomended
Fully endorse Kevin' professionalism and competence. I've now dealt with Kevin on the financing for 5 property transactions and his advice on all cases has been superb, lateral and comprehensive. I highly recommend him
Thank you again, we appreciate your time here..
5/5
The Trusted Agentthanks for seeing it through
Charters stuck with it throughout a lengthy sale and were always only too happy to help, offer advise and generally support the process when needed. Most importantly when buying/selling a property, they always got back to me when they said they would and quickly.
Thank you for your 5 Star Review - we take all feedback seriously and it is much appreciated.
5/5
The Trusted AgentExcellent Nony
We have purchased three properties with Nony and as always she was committed to getting the job done, and with good humour.. Nony is a positive character and steps into the brink when things were looking difficult and made astressful process bearable. Now we've finally bought and I still plan to receive Nony's weekly update! Many thanks Nony
Thank you, again(!) for your 5 Star Review - we take all feedback seriously and it is much appreciated.
5/5
The Trusted AgentEfficient & flexible
Megan produced a professional & effective brochure for us. She was effective in getting appropriate information & images and quick to make changes when asked. Megan was accommodating and efficient - I wouid recommend her & Charters’ services.
Thank you for your 5 Star Rater Agent review - we take all feedback seriously and this is much appreciated.
4/5
The Trusted AgentProfessional and likeable lady
Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and appears to have a genuine interest in her job. She worked hard to get me a viewing on a property when her diary was already full, which we really appreciated. As she was a day off on the day i wanted to put a offer in i spoke to Nony who was Ok but i would have much preferred to have done the deal wth Victoria,
Dear Helen, thank you for your Rater Agent Review regarding Victoria. We take all feedback seriously and it is much appreciated.
5/5
The Trusted AgentExcellent
Kevin has assisted my husband and I with several re-mortgages over the past few years. Kevin is always professional, patient and an absolute genius with working out the best rate and payments for us. He is a pleasure to work with and I would highly recommend him. Thank you Kevin for always making this process as easy and painless as possible.
Thank you for your 5 Star Rating. We take all feedback seriously and it is much appreciated.
5/5
The Trusted AgentI can’t be more pleased
In difficult market conditions Charters Alresford kept going, they didn’t keep suggesting changing price structures and were convincing in their predictions and achievements. They were great to deal with, and communications by whatever means was quick and easy. A delight to work with.
Thank you for your 5 Star Rating. We take all feedback seriously and it is much appreciated.
5/5
The Trusted AgentJo- excellent!
Hi Jo- thanks so much for keeping us updated throughout. Always quick to respond and chase things up for us without being prompted. Fab service. Thank you!
Thank you for your 5 Star Rating. We take all feedback seriously and it is much appreciated.
5/5
The Trusted AgentHigh quality admin and service
Megan produced an outstanding brochure for us and interacted well with us to adjust details, when requested. She was very helpful and efficient and it was great experience working with her.
Thank you for your 5 Star Rating. We take all feedback seriously and it is much appreciated.
5/5
The Trusted AgentExcellent Professional Service from start to completion
Matthew proved to be very professional in all aspects of his position.and kept us fully informed through the process as did his team in Alresford office.
Thank you for your 5 Star Rating. We take all feedback seriously and it is much appreciated.
5/5
The Trusted AgentExcellent- took all the stress out of buying a property
Jo was so helpfull. She constantly chased and updated me all the way through. It was a massive help and meant I did not have to constantly chase solicitors . Thank you!
Thank you for your 5 Star Rating. We take all feedback seriously and it is much appreciated.
5/5
The Trusted AgentPro-active, informative, knowledgable, approachable
Rating only, no written review.
5/5
The Trusted AgentProfessional with a personal touch
We had the pleasure in dealing with Sam on a recent property purchase. Sam demonstrated to us professionalism at all times has been punctual, courteous and very helpful through out. The rapport he build up with myself and wife was not only genuine but a refreshing change. Thank-you Sam and keep up the good work.
Thank you for your 5 Star Rating. We take all feedback seriously and it is much appreciated.
5/5
The Trusted AgentFirst rate agency
Started buying process with Charters and found them all to be very knowledgeable, enthusiastic and helpful. It doesn't matter who picks up the phone. Have not yet completed a buying process with them but am optimistic!
Thank you for your 5 Star Review via Rater Agent, We take all feedback seriously and appreciate this very much.
5/5
The Trusted AgentJonathan's positivity and good humour kept us sane
Having finally moved in after a particularly stressful, will we won't we, roller coaster ride I cannot thank Jonathan enough for cheerfully plugging away chasing solicitors and other estate agents along the chain until it all finally happened..
Thank you for your 5 Star Review. All feedback is taken seriously and this is much appreciated.
5/5
The Trusted AgentProfessional, proficient, persistent. Focused on achieving success for their clients.
I have appreciated the encouragement, support and reassurance Jo (and the Charters team) have given me throughout a somewhat lengthy process. Always professional but able to work on a personal level, too. Jo was always pleasant and a pleasure to meet with and talk to. I was grateful for her regular up-dates and the help and advice she has given. Thanks to Jo and the team's persistence and hard work throughout the selling/buying negotiations I can now look forward to moving into my new home in early Spring.
Thank you for your 5 Star Review via Rater Agent. We take all feedback seriously and very much appreciate it.
5/5
The Trusted AgentExcellent communication from the first telephone enquiry
Victoria was so professional and very friendly. She had all the information I needed for the property I was viewing and was very accommodating when I wanted to view the property again and then a third time which resulted in putting in an offer! Victoria has a lovely sincerity about her and I know that she is a great asset where ever she works as she just naturally wants to help. I was buying on this occasion but I wouldn't hesitate to put my property on the market with Victoria as I know she would always put her helpful enthusiasm into the given task. Thank you again!
Thank you for your 5 Star Review. We take all feedback seriously and this is much appreciated.
5/5
The Trusted AgentHouse Valuation
My dear Dad passed away recently and we used Charters to value his house for probate purposes. I was greeted with a very smiley and professional lady who was just wonderful. I’ve never had to do anything like this before, and they made the whole process from beginning to the valuation simple and pain free. I would 100% reccomoend Charters if you’re wanting to buy, sell, rent or even get a valuation for a property. They are very professional and extremely helpful. Many thanks.
Thank you for your 5 Star Review. We take all feedback seriously and this is much appreciated.
5/5
The Trusted AgentFantastic
Nothing was ever too much trouble for Jonathan. He went beyond the call of duty and above. We would like to thank Jonathan for his personal approach and professional conduct throughout the sale which was quick and very effective.
Thank you for your 5 Star Review via Rater Agent. All feedback is taken seriously and we very much appreciate it.
5/5
The Trusted AgentProfessional
Cathy was a pleasure to work with and very patient while we were going back and forth with tweaking the brochure! Her words and tone describing our house perfectly captured its essence and feel.
Thank you for your 5 Star Review via Rater Agent. All feedback is taken seriously and we very much appreciate it.
5/5
The Trusted AgentCheery and thoroughly professional. A pleasure to work with.
Come rain or shine, Hayley would meet our prospective tenants on time and with a smile. Feedback was both prompt and an honest indication as to how the viewing went. If we had concerns about having a dogs in the property, she would always ask to see them and give us her thoughts as to how well they, and the tenants, behaved!
Thank you for your 5 Star Review via Rater Agent. All feedback is taken seriously and we very much appreciate it.
5/5
The Trusted AgentFirst class!
This has been the easiest experience of selling a house ever! I received considered and in depth advice about the best way to market and price my house. .The whole process was smooth and stress free with regular updates from Jo and the office and instant answers to any queries. This is a first rate organisation with slick systems and the best communicators working as a team. They know their stuff and I would recommend Charters to anyone trying to buy or sell a property in Winchester."
Thank you for your 5 Star Review, We take all feedback very seriously and this is much appreciated.
5/5
The Trusted AgentThanks for great support,encouragement, realistic advice and success!
Rating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Charters is among The Negotiator Awards 2025 winners.
Negotiator Awards winners in seven years, the group and its branches: 2017, 2018, 2019, 2021, 2022, 2024, 2025.
Negotiator Awards by year, 2017 to 20242024 1 Gold, 3 Bronze and 1 Highly Commended The Negotiator Awards 2024 winners
2023 1 Highly Commended The Negotiator Awards 2023 winners
2022 1 Silver and 1 Bronze The Negotiator Awards 2022 winners
2021 1 Silver The Negotiator Awards 2021 winners
2019 1 Gold The Negotiator Awards 2019 winners
2018 2 Gold and 1 Silver The Negotiator Awards 2018 winners
2017 1 Gold and 2 Bronze The Negotiator Awards 2017 winners
Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.
Charters is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Winchester has the most, with 2,893 reviews rated 4.9 out of 5, followed by Farnham with 333.
The six Charters offices, by town:
263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."
382 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."
56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."
100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.
