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Charters estate agents in Winchester, Farnham, Chandlers Ford and 2 more

4.9

★★★★★ Excellent

4,169 reviews across 6 offices and 4 platforms

www.chartersestateagents.co.uk

Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,169 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.8 / 5

1,304

Reviews on Google

All 6 offices

Facebook logo

3.5 / 5

8

Reviews on Facebook

All 6 offices

Trustpilot logo

1,907

Reviews on Trustpilot

All 6 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Charters's six offices, most reviewed first. Each has its own page.

Latest reviews from every Charters office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Charters in Winchester demonstrated a fair balance of professionalism, personable communication and reliability towards any dealings we had with them. Our agent Lucy would always offer plenty of time to any of our questions, viewings or concerns we would raise; with regards to the house searching and buying process. Lucy made our experience so much easier with special attention, encouragement and a lot of patience! We thank her very much for this. Our negotiator Nony also advised and supported us through our conundrums. I would recommend Charters Winchester to anyone committing to this very complex process.

Louise · 19 November 2019 · Charters Winchester

Agent replied

Louise, thank you for taking the time to review the service you received, it is appreciated and your feedback was passed on to Lucy and Nony.

5/5

Google

We can not fault the service we received from Victoria Timson and her team. They were very professional. They kept us informed of everything that was happening. So far everything that was promised to us at the beginning of the sale has been carried out. We have other properties and if we decide to sale them at a later date we would definitely use charters.

Clive · 12 November 2019 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied

Thank you for your review!

5/5

Google

Charters have been amazing and helped myself and my partner buy our first house together. Mike listened to what we were looking for and found the property for us. We had support from start to finish, always getting updates from Jo. Everyone we met or spoke to along the way were so friendly and catered to our every need. Julie was incredible and worked hard to get us the mortgage we needed. She was around and on the end of her phone during all hours, which was really helpful due to my shift work. We really can't thank you all enough. myself and my partner now have the keys to our first house together. Thank you all very much!!

Louise · 11 November 2019 · Charters Winchester

Agent replied · 9 November 2024

Hi Lou, this is great feedback to receive, many thanks for taking the time to inform us.

5/5

Google

Rating only, no written review.

Klaudia · 11 November 2019 · Charters Alton

Agent replied · 9 November 2024

Thanks for the five-star rating. We really appreciate it.

5/5

Google

Rating only, no written review.

MISS · 10 November 2019 · Charters Winchester

Agent replied

Thank you for the five-star rating. We really appreciate your feedback.

5/5

Google

Sarah was a brilliant support in helping us find a property. She never wasted our time and knew exactly what we were looking for. Her response to emails as quick and she was really listened to what we were looking for.

Lucinda · 5 November 2019 · Charters Alresford

Agent replied

Thank you for the review Lucinda, this feedback has been passed on to Sarah in Alresford. Regards

4/5

Google

Rating only, no written review.

Messer · 29 October 2019 · Charters Winchester

5/5

Google

Superb experience as usual, having used them previously. Nony is a star.

Mark · 29 October 2019 · Charters Winchester

5/5

Google

Thanks to Noni for her boundless enthusiasm and lateral thinking in helping me with my property search in Winchester.

C · 29 October 2019 · Charters Winchester

Agent replied · 28 October 2023

Thank you for your review regarding Nony, we are delighted that we have been helpful during this process and wish you luck with your search.

5/5

Google

Thank you so much team Charters, the service is top drawer - friendly, efficient and highly effective! I can't recommend them highly enough.

Jonathan · 29 October 2019 · Charters Winchester

Agent replied

Dear Jonathan, thank you for taking the time to review your experience with Charters. All feedback is taken seriously. Many thanks for your input.

5/5

Google

Excellent service from start to finish. Mike Maher was very professional and patient. He was my main point of contact during the viewing stages. He was always on hand and worked around my schedule. Jo was excellent in her role and was always helpful, friendly, positive and professional. Overall I would highly recommend Charters Winchester.

Bryony · 29 October 2019 · Charters Winchester

Agent replied

Dear Bryony, this is great to hear and thank you for taking the time to give us feedback.

5/5

Google

We are most impressed with Edward Kendall - professional and friendly with great knowledge. Always helpful finding the answers to our queries in a very short time and always returning calls quickly and efficiently. Thank you Edward.

Gill · 24 October 2019 · Charters Alton

Agent replied

Dear Gill, thank you for taking the time to write a review on the service you received. This has been fed back to Edward. Many thanks.

5/5

Google

I have been working with Alex Bulpitt from Charters Estate Agent to find a house in Winchester. Alex has been caring, considerate and extremely well informed. It has been a good experience, in what is a stressful activity, to move house. Thanks

Heather · 24 October 2019 · Charters Winchester

Agent replied

Heather, thank you for taking the time to review your estate agency experience with Alex. All the very best for the future.

5/5

Google

I have enjoyed great service from Sarah,. She has been consistently helpful and friendly in the search for my new home on returning to the UK from abroad. Always fast to react, up beat and knowledgeable, she is a true professional. I always had the feeling nothing was too much trouble. Thanks Sarah

Susan · 24 October 2019 · Charters Alresford

Agent replied

Susan, many thanks for the review. This will be passed on to Sarah.

3/5

Google

Rating only, no written review.

Michele · 23 October 2019 · Charters Alresford

5/5

Google

Rating only, no written review.

Charlene · 16 October 2019 · Charters Winchester

Agent replied

Thank you for the five-star rating. We really appreciate your feedback.

5/5

Google

Much to my surprise, to be honest, i've had a brilliant experience so far with Charters. I've never really enjoyed estate agent contact in the past - i never felt like they knew much or could be bothered to follow up. But, Alex Bulpitt has dramatically changed my views - he has recommended places that I wouldn't have considered and his follow up has been flawless. I've found him to be honest and straight forward - attributes i really appreciate when i'm spending a large amount of money and I'm pressed for time. He's worked late to accommodate viewings and i really feel like he wants to help. I hope Charters management appreciate and recognise his hard work.

Nina · 9 October 2019 · Charters Winchester

Agent replied

Nina, thank you for taking the time to review your experience with estate agents/Charters and Alex in particular, this is great to hear. It is a huge deal when it comes to buying a new home so time needs to be taken and it is reassuring to know that you are being looked after. Good luck moving forward.

5/5

Google

Alex and the team at Charters have been very helpful in our house search so far. They've been attentive and engaged, sharing properties that we might be interested in and arranging viewings quickly when asked.

Matthew · 9 October 2019 · Charters Winchester

Agent replied

Thanks Matthew, this is good to hear, all the best moving forward.

5/5

Google

Sarah provides an amazingly personal service, a huge difference to other estate agents. She actually hears what you are looking for and treats you as an individual. Not pushy, nice people, I really like this agency and can't recommend them high enough. Seem to get their hands on great properties too, not surprising given their professional approach.

Georgina · 9 October 2019 · Charters Alresford

Agent replied

Thanks Georgina, Sarah and our Alresford office will be delighted, thank you.

5/5

Google

We dealt with Kathryn who was lovely from start to finish, and Rebecca Mead has also been brilliant. Everyone I spoke to whether on the phone or face to face was very friendly. We got the flat that we wanted and we are very happy. We were kept well informed throughout

Lottie · 2 October 2019 · Charters Winchester

Agent replied

Thank you Lottie, much appreciated.

5/5

Google

Henry and Matt from the farnham office have been so helpful with our recent search to buy a new home. They offer a friendly and professional service where nothing feels like its too much trouble. They communicate effectively , keeping you informed all the time. We also have had excellent mortgage advice from Mark who is based at the Farnham office, which was extremely useful in planning the best way forward with finances. Not all estate agents give you good service like these guys do

Leah · 1 October 2019 · Charters Farnham

Agent replied

Dear Leah, thank you for taking the time to review the service you have received. This is great news.

5/5

Google

Rating only, no written review.

Kika1996 · 1 October 2019 · Charters Alton

Agent replied

Thanks for the five-star rating. We really appreciate it.

1/5

Google

After previous problems with Charters I was reluctant to contact them but they had a flat I was interested in in central Winchester. Some years ago they turned up late, with the wrong keys for a viewing and then hassled me with information on houses that I had asked them many times not to send. This time they promised not to put me on their mailing list but, of course, have. A phone call yesterday and details of a house emailed today. Even if I’d wanted details sent why would a three bedroom house in Eastleigh interest me when I looked at a flat in central Winchester? Thanks Wendy Mortimer. Out of the blue the Alresford branch sent an unauthorised and unwanted email a few months ago trying to flog me their services. I’d recommend avoiding this bunch.

David · 23 September 2019 · Charters Winchester

Agent replied

Dear David, sorry to hear of your frustration. Checking our system it would seem that your mother gave us permission, on 3rd September, to email you regarding an apartment block in Winchester, which you make reference to. When your email address was on the system you were sent something else which matched your price range, hence this coming through as well. I cannot comment on what happened a few years ago about the keys. Your email address has been removed and you will not receive any communication in the future.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Charters is among The Negotiator Awards 2025 winners.

Negotiator Awards winners in seven years, the group and its branches: 2017, 2018, 2019, 2021, 2022, 2024, 2025.

Negotiator Awards by year, 2017 to 2024

Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.

EA Masters

Charters is among EA Masters 2026 winners.

EA Masters winners in two years, the group and its branches: 2020, 2026.

EA Masters by year, 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Charters

Which Charters office has the most reviews?

Winchester has the most, with 2,893 reviews rated 4.9 out of 5, followed by Farnham with 333.

Where are the Charters offices?

The six Charters offices, by town:

  • | Head Office: 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Alresford: The Old Post Office, 17 West Street, Alresford, Hampshire, SO24 9AB
  • Alton: Julius Caesar House, 66 High Street, Alton, Hampshire, GU34 1ET
  • Chandlers Ford (13 Oakmount Road): 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Farnham: 40 Downing Street, Farnham, Surrey, GU9 7PH
  • Winchester: 2 Jewry Street, Winchester, Hampshire, SO23 8RZ
What do sellers say about Charters?

263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."

What do buyers say about Charters?

382 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."

What do landlords say about Charters?

56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."

What do tenants say about Charters?

100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."

Has Charters won any awards?

Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.

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