Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleCharters in Winchester demonstrated a fair balance of professionalism, personable communication and reliability towards any dealings we had with them. Our agent Lucy would always offer plenty of time to any of our questions, viewings or concerns we would raise; with regards to the house searching and buying process. Lucy made our experience so much easier with special attention, encouragement and a lot of patience! We thank her very much for this. Our negotiator Nony also advised and supported us through our conundrums.
I would recommend Charters Winchester to anyone committing to this very complex process.
Louise · 19 November 2019 · Charters Winchester
Agent replied
Louise, thank you for taking the time to review the service you received, it is appreciated and your feedback was passed on to Lucy and Nony.
★★★★★ 5/5
GoogleWe can not fault the service we received from Victoria Timson and her team. They were very professional. They kept us informed of everything that was happening. So far everything that was promised to us at the beginning of the sale has been carried out. We have other properties and if we decide to sale them at a later date we would definitely use charters.
Clive · 12 November 2019 · Charters Chandlers Ford (13 Oakmount Road)
Agent replied
Thank you for your review!
★★★★★ 5/5
GoogleCharters have been amazing and helped myself and my partner buy our first house together. Mike listened to what we were looking for and found the property for us. We had support from start to finish, always getting updates from Jo. Everyone we met or spoke to along the way were so friendly and catered to our every need.
Julie was incredible and worked hard to get us the mortgage we needed. She was around and on the end of her phone during all hours, which was really helpful due to my shift work.
We really can't thank you all enough. myself and my partner now have the keys to our first house together.
Thank you all very much!!
Louise · 11 November 2019 · Charters Winchester
Agent replied · 9 November 2024
Hi Lou, this is great feedback to receive, many thanks for taking the time to inform us.
★★★★★ 5/5
GoogleRating only, no written review.
Klaudia · 11 November 2019 · Charters Alton
Agent replied · 9 November 2024
Thanks for the five-star rating. We really appreciate it.
★★★★★ 5/5
GoogleRating only, no written review.
MISS · 10 November 2019 · Charters Winchester
Agent replied
Thank you for the five-star rating. We really appreciate your feedback.
★★★★★ 5/5
GoogleSarah was a brilliant support in helping us find a property. She never wasted our time and knew exactly what we were looking for. Her response to emails as quick and she was really listened to what we were looking for.
Lucinda · 5 November 2019 · Charters Alresford
Agent replied
Thank you for the review Lucinda, this feedback has been passed on to Sarah in Alresford. Regards
★★★★★ 4/5
GoogleRating only, no written review.
Messer · 29 October 2019 · Charters Winchester
★★★★★ 5/5
GoogleSuperb experience as usual, having used them previously. Nony is a star.
Mark · 29 October 2019 · Charters Winchester
★★★★★ 5/5
GoogleThanks to Noni for her boundless enthusiasm and lateral thinking in helping me with my property search in Winchester.
C · 29 October 2019 · Charters Winchester
Agent replied · 28 October 2023
Thank you for your review regarding Nony, we are delighted that we have been helpful during this process and wish you luck with your search.
★★★★★ 5/5
GoogleThank you so much team Charters, the service is top drawer - friendly, efficient and highly effective!
I can't recommend them highly enough.
Jonathan · 29 October 2019 · Charters Winchester
Agent replied
Dear Jonathan, thank you for taking the time to review your experience with Charters. All feedback is taken seriously. Many thanks for your input.
★★★★★ 5/5
GoogleExcellent service from start to finish.
Mike Maher was very professional and patient. He was my main point of contact during the viewing stages. He was always on hand and worked around my schedule. Jo was excellent in her role and was always helpful, friendly, positive and professional. Overall I would highly recommend Charters Winchester.
Bryony · 29 October 2019 · Charters Winchester
Agent replied
Dear Bryony, this is great to hear and thank you for taking the time to give us feedback.
★★★★★ 5/5
GoogleWe are most impressed with Edward Kendall - professional and friendly with great knowledge. Always helpful finding the answers to our queries in a very short time and always returning calls quickly and efficiently. Thank you Edward.
Gill · 24 October 2019 · Charters Alton
Agent replied
Dear Gill, thank you for taking the time to write a review on the service you received. This has been fed back to Edward. Many thanks.
★★★★★ 5/5
GoogleI have been working with Alex Bulpitt from Charters Estate Agent to find a house in Winchester. Alex has been caring, considerate and extremely well informed. It has been a good experience, in what is a stressful activity, to move house. Thanks
Heather · 24 October 2019 · Charters Winchester
Agent replied
Heather, thank you for taking the time to review your estate agency experience with Alex. All the very best for the future.
★★★★★ 5/5
GoogleI have enjoyed great service from Sarah,. She has been consistently helpful and friendly in the search for my new home on returning to the UK from abroad. Always fast to react, up beat and knowledgeable, she is a true professional. I always had the feeling nothing was too much trouble. Thanks Sarah
Susan · 24 October 2019 · Charters Alresford
Agent replied
Susan, many thanks for the review. This will be passed on to Sarah.
★★★★★ 3/5
GoogleRating only, no written review.
Michele · 23 October 2019 · Charters Alresford
★★★★★ 5/5
GoogleRating only, no written review.
Charlene · 16 October 2019 · Charters Winchester
Agent replied
Thank you for the five-star rating. We really appreciate your feedback.
★★★★★ 5/5
GoogleGreat agent
Sam · 16 October 2019 · Charters Chandlers Ford (13 Oakmount Road)
Agent replied
Thank you for your review!
★★★★★ 5/5
GoogleMuch to my surprise, to be honest, i've had a brilliant experience so far with Charters. I've never really enjoyed estate agent contact in the past - i never felt like they knew much or could be bothered to follow up. But, Alex Bulpitt has dramatically changed my views - he has recommended places that I wouldn't have considered and his follow up has been flawless. I've found him to be honest and straight forward - attributes i really appreciate when i'm spending a large amount of money and I'm pressed for time. He's worked late to accommodate viewings and i really feel like he wants to help. I hope Charters management appreciate and recognise his hard work.
Nina · 9 October 2019 · Charters Winchester
Agent replied
Nina, thank you for taking the time to review your experience with estate agents/Charters and Alex in particular, this is great to hear. It is a huge deal when it comes to buying a new home so time needs to be taken and it is reassuring to know that you are being looked after. Good luck moving forward.
★★★★★ 5/5
GoogleAlex and the team at Charters have been very helpful in our house search so far. They've been attentive and engaged, sharing properties that we might be interested in and arranging viewings quickly when asked.
Matthew · 9 October 2019 · Charters Winchester
Agent replied
Thanks Matthew, this is good to hear, all the best moving forward.
★★★★★ 5/5
GoogleSarah provides an amazingly personal service, a huge difference to other estate agents. She actually hears what you are looking for and treats you as an individual. Not pushy, nice people, I really like this agency and can't recommend them high enough. Seem to get their hands on great properties too, not surprising given their professional approach.
Georgina · 9 October 2019 · Charters Alresford
Agent replied
Thanks Georgina, Sarah and our Alresford office will be delighted, thank you.
★★★★★ 5/5
GoogleWe dealt with Kathryn who was lovely from start to finish, and Rebecca Mead has also been brilliant. Everyone I spoke to whether on the phone or face to face was very friendly. We got the flat that we wanted and we are very happy. We were kept well informed throughout
Lottie · 2 October 2019 · Charters Winchester
Agent replied
Thank you Lottie, much appreciated.
★★★★★ 5/5
GoogleHenry and Matt from the farnham office have been so helpful with our recent search to buy a new home. They offer a friendly and professional service where nothing feels like its too much trouble. They communicate effectively , keeping you informed all the time. We also have had excellent mortgage advice from Mark who is based at the Farnham office, which was extremely useful in planning the best way forward with finances. Not all estate agents give you good service like these guys do
Leah · 1 October 2019 · Charters Farnham
Agent replied
Dear Leah, thank you for taking the time to review the service you have received. This is great news.
★★★★★ 5/5
GoogleRating only, no written review.
Kika1996 · 1 October 2019 · Charters Alton
Agent replied
Thanks for the five-star rating. We really appreciate it.
★★★★★ 1/5
GoogleAfter previous problems with Charters I was reluctant to contact them but they had a flat I was interested in in central Winchester. Some years ago they turned up late, with the wrong keys for a viewing and then hassled me with information on houses that I had asked them many times not to send. This time they promised not to put me on their mailing list but, of course, have. A phone call yesterday and details of a house emailed today. Even if I’d wanted details sent why would a three bedroom house in Eastleigh interest me when I looked at a flat in central Winchester? Thanks Wendy Mortimer. Out of the blue the Alresford branch sent an unauthorised and unwanted email a few months ago trying to flog me their services. I’d recommend avoiding this bunch.
David · 23 September 2019 · Charters Winchester
Agent replied
Dear David, sorry to hear of your frustration. Checking our system it would seem that your mother gave us permission, on 3rd September, to email you regarding an apartment block in Winchester, which you make reference to. When your email address was on the system you were sent something else which matched your price range, hence this coming through as well. I cannot comment on what happened a few years ago about the keys. Your email address has been removed and you will not receive any communication in the future.
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