5/5
Rating only, no written review.
Agent replied
Thank you Chris!

Trusted Agent profile · Hampshire and Surrey
Verified
★★★★★
4,169 reviews across 6 offices and 4 platforms
Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,169 reviews on four platforms, rated 4.9 out of 5 overall.
1,304
Reviews on Google
All 6 offices
8
Reviews on Facebook
All 6 offices
1,907
Reviews on Trustpilot
All 6 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ...Read all 263 from sellers
We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ...Read all 382 from buyers
Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ...Read all 56 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 100 from tenants
Charters's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Rating only, no written review.
Thank you Chris!
3/5
Couldn't get to the information easily.
Obviously it's difficult to find the specifics of this review, but please contact me marketing@chartersestateagents.co.uk and we will be happy to understand what the issue was here, specifically. Many Thanks.
5/5
Jasper at Romsey branch always works professionally and speedy response at any time . Will use them again.
Alexander, Jasper has been passed this fantastic review, in our Romsey office, and it is great news that you would use us in the future. Many thanks
5/5
Nony and the team at Charters are first class. Amazing brochure, stacks of good advice, a rush of visitors and great offers within days. :-). What else could you wish for?
Paul, this is great to hear, thank you for taking the time to review our service and Nony has been informed too! Many thanks.
5/5
Great service. Prompt, professional and trustworthy. Nony in particular was excellent to work with. Would highly recommend! Tom and Lettie
Tom and Lettie, thank you for the review, it is much appreciated. It is reassuring that you had such a positive experience, thank you once again!
5/5
We had a great experience with charters. They were helpful and knowledgeable. Emily particularly was very good with helping to answer all our questions. I would highly recommend.
Charlotte, thank you for the review, it is much appreciated. Emily will be delighted and it is great to have your endorsement too. Many thanks.
5/5
We used Charters to sell a property. They were extremely proactive, updating us immediately when they had viewings and coming back within 24 hours for feedback. They provided excellent pictures of the property, were enthusiastic and quickly got lots of interest in the property. They aided in a professional manner in the negotiation process and quickly found a buyer with an acceptable offer. The sale has not yet completed but so far the service to get this through to sale seems to be extremely efficient and professional as well. Thank you so far Charters for all of your help!!
Laura, thank you for taking the time to review your Charters experience, this will be fed back to Nony. Good luck with the rest of your property journey!
4/5
Charters have been very helpful during the process of looking for properties, they have been great during viewings and answers many of my questions via phone calls/emails to find extra information I was seeking. They were very understanding of my working hours too and we worked around them easily. Very friendly, supportive and understanding! Thank you!
Dear Jessica, thank you for your review. It is good to hear that you had a positive experience with our Winchester office and this review has been passed on to the team. Thank you.
5/5
I have been buying through Charters Estate Agents, and the process took a long time, because we were dealing with a development. BUT Charters were amazing. I really appreciated how they kept me up to date each week and kept me sane with knowing what was going on. This is the best experience I have had with an Estate Agent. I am selling through another Agent and it is terrible - ESPECIALLY when you have had such wonderful service through Charters. Thank you to Jo and the team for helping me.
Trudy, thank you so much for your detailed review of the service you received. This feedback is so important. All the very best.
5/5
I have found Edward Kendall to be a most dilligent and efficient professional whose time-keeping, flexibility and patience make him a thoroughly likeable and knowledegable indiviual. I would have not a moment's hesitation in recommending anyone to his service and those of his agency.
Ed, thank you for taking the time to review the service you received from Edward. That is wonderful to hear and it will be passed over to Edward. Many thanks
5/5
As a recent university graduate looking to start my professional career, I was in desperate need of a house that would be perfect for my adult life after university. Charters, specifically Kathryn Dyer, in Winchester offered a professional, efficient service that is very fitting for the city it is in. I went into a large portion of estate agents in Winchester looking for a place to rent but the bespoke service offered by charters was unprecedented and filled me with confidence. Now renting through Charters I’m positive that any issue I have will be able to be solved by their team and the relationship I’ve been able to build with members of staff, like Kathryn, means I can continue on my professional career with the peace of mind that my housing is in safe hands. Buying, selling or renting I would feel confident in saying Charters are the best estate agents in Winchester.
Hi Arch, thank you for the review and we hope to help you next time too! Enjoy Winchester.
5/5
Rating only, no written review.
Thanks for the five-star rating. We really appreciate it.
5/5
Rating only, no written review.
Thank you!
5/5
Good people who really listen when you're looking for a flat. Vikki was very easy to work with.
Dear Bob, thank you very much for taking the time to review the service you received and we will pass this on to her now.
5/5
Probably the best estate agent in the world!
Thanks Shaz!
5/5
Henry Griffin and his colleague Matt have both been fantastic in providing us with knowledgeable advice on our own property and also a future property of interest. I would have absolutely no hesitation in recommending Charters Farnham as they have been thorough, professional and extremely helpful throughout the process that we have been through with them. As a leading estate agent within Farnham and with the added benefit of additional branches in neighbouring towns, Charters is the 'go to' estate agent in our opinion and we have now used them on 3 different occasions. Each experience has been superb and as seamless as possible.
Barnaby, thank you for taking the time to review the service you received. This has been fed back to both Henry and Matt.
5/5
Charters have been absolutely amazing from the word go. When we invited Henry round to look at our property, when we were looking for an estate agent to relist our cottage, we were blown away by his passion! Having had three estate agents from Farnham to look at our property it was Henry we chose because of this. We have received nothing but professionalism from both Henry and his team. The photographs they took of our property are incredible! We were listed online for less than 24 hours and already have a viewing. That speaks volumes! We are very excited about our journey with Charters and are confident we chose the best estate agents to go with!
Carolyn, thank you for your review. It is much appreciated and has been passed on to the team. Many thanks
4/5
Rating only, no written review.
Thank you Daniel!
5/5
I am currently dealing with Sarah in the Alresford branch who is helping with my property search. I have spoken with a lot of agents in the area recently and Sarah has been head and shoulders above any other agent I have dealt with to date. She has fully understood what I am looking for and has been supportive, approachable and pro-active in helping me. I am really hoping to find my next home through Sarah :) Thank you for all your help.
Haley thank you very much for taking the time to review the service you've had so far, in particular with Sarah. This feedback will passed on to Sarah.
5/5
We instructed Charters to sell our property as they made a great impression when we were looking for our new home. Echoing some of the previous reviewers, the whole team was extremely professional, proactive and efficient whilst providing a friendly service. Matt was extremely accommodating arranging several viewings at short notice on the house we eventually bought, and Henry kept us updated at all times with the sale of our property which was agreed within a couple of weeks. The marketing, especially the photography really presented our house in the best possible light. During the sale and purchase, Stephen handled all the communication between buyers, sellers and solicitors, providing regular updates on the process. Nothing was too much trouble and we really felt that the whole process was extremely well managed. On the day of completion, Emily even came over in the evening with additional keys that the vendor had found for the windows which really was above and beyond what we would have expected. Additionally, I should mention that their in-house mortgage broker Mark was truly excellent in all regards, securing a mortgage with a great rate for us which saved us the hassle of dealing with the lenders directly.
Chris, thank you for your review. This has been very useful feedback for the team and we appreciate your time here. Many thanks
5/5
I would have to say, without doubt these guys are the best, most effective and efficient agents in Alton. Trust me we have tried a couple of the others and none were as proactive and determined as Charters in getting our property sold. They lined up 4 viewings for us immediately and we sold to the 3rd person that viewed. They are extremely knowledgeable, friendly and professional. I would 100% recommend them above any of the others. They really are a significant cut above the rest. They are a very approachable team and really do go above and beyond in terms of service. I really would not go anywhere else. Thank you to all at Charters.. excellent work folks!
Thank you!
5/5
Absolutely fabulous.
Thank you for your review!
5/5
We recently instructed Charters Farnham to sell our property and we were very impressed by the quality of service provided. We found them very professional, proactive and efficient. We had a number of viewings prior to our house having a full marketing launch and a number of offers were received. We accepted an offer on our house just over a week from launch, having previously been on the market with another agent for 6 months. Henry, Emily and Matthew are very friendly and helpful, they really understand buyers’ needs and are very good at communicating feedback and ensuring things move with pace. Henry responded to all enquiries very quickly and was always available to help, often out of hours. We would highly recommend Charters Farnham especially for being very proactive and super efficient, and for their professionalism and great communication throughout. Thank you, Henry, Matthew and Emily, it was great to work with such an energetic team who really make things happen!
Thank you for your reply!
4/5
Rating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Charters is among The Negotiator Awards 2025 winners.
Negotiator Awards winners in seven years, the group and its branches: 2017, 2018, 2019, 2021, 2022, 2024, 2025.
Negotiator Awards by year, 2017 to 20242024 1 Gold, 3 Bronze and 1 Highly Commended The Negotiator Awards 2024 winners
2023 1 Highly Commended The Negotiator Awards 2023 winners
2022 1 Silver and 1 Bronze The Negotiator Awards 2022 winners
2021 1 Silver The Negotiator Awards 2021 winners
2019 1 Gold The Negotiator Awards 2019 winners
2018 2 Gold and 1 Silver The Negotiator Awards 2018 winners
2017 1 Gold and 2 Bronze The Negotiator Awards 2017 winners
Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.

Charters is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Tell us what you need and up to 3 trusted local agents will be in touch.
Winchester has the most, with 2,893 reviews rated 4.9 out of 5, followed by Farnham with 333.
The six Charters offices, by town:
263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."
382 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."
56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."
100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.