5/5
Really easy and quick service charters made everything less complicated for me all round, particularly Olivia. 5*
Agent replied
Thanks Dylan, the team are delighted with this, much appreciated.

Trusted Agent profile · Hampshire and Surrey
Verified
★★★★★
4,208 reviews across 6 offices and 4 platforms
Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,208 reviews on four platforms, rated 4.9 out of 5 overall.
1,338
Reviews on Google
All 6 offices
8
Reviews on Facebook
All 6 offices
1,912
Reviews on Trustpilot
All 6 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ...Read all 263 from sellers
We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ...Read all 382 from buyers
Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ...Read all 56 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 100 from tenants
Charters's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Really easy and quick service charters made everything less complicated for me all round, particularly Olivia. 5*
Thanks Dylan, the team are delighted with this, much appreciated.
5/5
I used Charters in Chandler's Ford recently to sell my house, they offered professional service and their staffs were very helpful throughout the whole process, thank you!
Hi there, we are delighted that you are happy with the service you received, thank you for taking the time to review us!
5/5
Alex from Charters in Chandlers Ford worked with us very well to arrange a tenant for our property. He gave us regular updates on viewings until we found a tenant. We were fortunate in that the property was on their website for barely 24 hrs. and the deal arranged. All communication was professional whether email or on the telephone, yet he made us feel we were 'friends' and that nothing was too much trouble. Alex ensured we were fully informed regarding leasing properties e.g. legal aspects we did not know about. From arranging the contract to collecting keys for the property he afforded us an excellent service. Thank you.
Linda, thank you for your review, this is great to hear!
5/5
I can not recommend the team at Charters enough. Both Victoria and Elle have been so helpful throughout the entire process and have always been at the end of the phone to answer any questions that we have had. We were always kept updated throughout the viewing process and are incredibly thankful that we decided to use Charters to sell our house. A highly professional team who go above and beyond. Thanks very much to the whole team.
Helen, many thanks for the review, the team will be delighted. All the very best.
5/5
Buying a home is never the easiest of processes, but Charter's smoothed over our purchase and strived to resolve issues in short order. Thanks, Jo!
This is good to hear, thank you for the review
5/5
Charters have been attentive, and throughly professional since day one of the purchasing process. We had several properties fall through, and they immediately found us suitable alternatives. Jo Goddard gave continuous updates throughout and was always happy to help, and Sarah Bicknell was also excellent to work with. A+ service, would certainly recommend.
5/5
My partner and I worked with Christina Grigor in the lettings team in securing a property for rent and could not have been happier with the outcome. Christina was professional yet polite and personable. Christina was also incredibly proactive and efficient in assisting us to agree terms in a very short period of time. We would highly recommend Christina Grigor to anyone looking to let or rent their property through Charters Winchester.
Sorry for the delay and many thanks for the review, the team will be delighted. All the very best.
4/5
Friendly and helpful, but not all messages always passed on, and I always seemed to talk to somebody different! However, Eden has been most helpful, along with Sarah and Mark, and thanks to them I have had an offer accepted.
Sorry for the delay and many thanks for the review, the team will be delighted. All the very best.
5/5
Special thanks to Laura Parris at Charters for being so helpful and patient with our house purchase. Despite a long & difficult process Laura was always on hand to show us round our new build home and answer any questions we had which were numerous! Always friendly & cheerful as were all the team at Charters especially Jamie & Matt. Would highly recommend to all our friends & family. THANKYOU SO MUCH ! Melanie Kersley & family.
Thank you for your review!
5/5
Rating only, no written review.
Thanks!
5/5
We have really appreciated the time that Elle has spent taking to understand what we are looking for. As our point of contact with Charters, Elle has always been very professional, friendly and shown that she really is interested in finding you the best property front and foremost.
Sorry for the delay and many thanks for the review, the team will be delighted. All the very best.
5/5
Great experience with Ella at Charters. She has been incredible - great communication, really helpful and friendly throughout. Would highly recommend!
Sorry for the delay and many thanks for the review, the team will be delighted. All the very best.
5/5
Rating only, no written review.
Thanks!
1/5
I had heard good things about Charters and had been considering advertising my house for sale with them but frankly my recent experience was terrible. I had enquired about a shop to let in Romsey which appeared to be a Charters office? I called and spoke to someone called John in the commercial department who seemed completely disinterested. Clearly it was below him having to deal with my enquiry. When I requested a brochure he muttered something under his breath. I never did receive the brochure. I really thought more of Charters and considered them a go to agent in the area. I won't be using them in the future. Very disappointing!
Dear Mr Brown, I am sorry to hear the reasoning behind your one-star review. After internal checks here we have no record of this taking place? So that we can address this matter in full, would you kindly contact marketing@chartersestateagents.co.uk, many thanks.
3/5
Couldn't get to the information easily.
Obviously it's difficult to find the specifics of this review, but please contact me marketing@chartersestateagents.co.uk and we will be happy to understand what the issue was here, specifically. Many Thanks.
5/5
Excellent service from a first class professional team. Would thoroughly recommend using Charters.
Thank you Jo, this is great to hear. Kind regards.
5/5
What a great choice we have made in asking Charters to be sole agents in the sale of our house. All staff have acted in an extremely professional, cheerful and efficient manner, keeping us informed of any developments at all times. A big thank you to Mark Dryhurst and Ms Nony Kerr-Smiley in particular for helping to turn a major event into a far less daunting experience. Here's to a happy conclusion. John and Catherine Banger.
John and Catherine, thank you for your review on the experience you had with Charters Winchester office. This has ben fed back to the team. Many thanks.
5/5
We had wonderful experience house hunting with Alex Bulpitt from Winchester Charters. He was genuinely helpful, enthusiastic and understanding throughout the process. At no point did we feel under any pressure to make a decision. Thank you Alex for your superior service and kindness.
Thank you for your review, it was much appreciated.
5/5
Great service by Charters Alresford. Many thanks to the Charters team and particularly Rob McLaughlin for his professionalism, reliability and perseverance in making this happen despite the odds! It was a bumpy road but we finally managed to sell our property despite Brexit, COVID 19 and the various obstacles thrown up by the conveyancing process.
Sally, thank you for your review. This has been passed on to Rob and the Alresford team. Kind Regards
5/5
During my experience with Charters estate agents Alresford I have been dealing with Mr Rob McLaughlin and his colleague Frances Tolfree who have both been more than friendly. Rob has provided me with an outstanding level of customer service whereby he has assisted me with every question and concern that I have thrown his way, not only this but he has such a personable manner which makes life so much easier during what can be stressful times! He has gone above and beyond his means to help me for which I cannot thank you enough.
Thank you Simon, this is a wonderful review to receive and your feedback has been passed to the team. Many thanks
5/5
Rob and Sam have been a very professional supportive team. Through a difficult time they have been determined and responsive .. we are advocates for charters and the Alresford office epitomise their ethos !
Philip, thank you for taking the time to review our services - this is much appreciated and it has been passed on to the team! Regards
5/5
I called Charters this morning to ask for advice on a probate property, and spoke to Robert. He could not have been more helpful, and his knowledge of the area in question, and the current housing market in general was impressive. I could not have found better advice and feel very fortunate that my first call was to Rob. Five stars. Thank you, you made a difficult time in our life that much easier.
Thank you for taking the time to write this review, it is much appreciated.
5/5
We've recently moved to Alresford and Charters have been really helpful in supporting us find the perfect flat. Rob in particular has gone above and beyond supporting us to to find somewhere that suits us and has been nothing but friendly and welcoming at every stage of the way. We'd highly recommend Charters to anyone looking to move into one of their locations.
Dear Rai, thank you for your review, this has been forwarded on to Rob and his team. All feedback is very much appreciated. Regards
5/5
I am currently dealing with Sarah in the Alresford branch who is helping with my property search. I have spoken with a lot of agents in the area recently and Sarah has been head and shoulders above any other agent I have dealt with to date. She has fully understood what I am looking for and has been supportive, approachable and pro-active in helping me. I am really hoping to find my next home through Sarah :) Thank you for all your help.
Haley thank you very much for taking the time to review the service you've had so far, in particular with Sarah. This feedback will passed on to Sarah.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Charters is among The Negotiator Awards 2025 winners.
Negotiator Awards winners in seven years, the group and its branches: 2017, 2018, 2019, 2021, 2022, 2024, 2025.
Negotiator Awards by year, 2017 to 20242024 1 Gold, 3 Bronze and 1 Highly Commended The Negotiator Awards 2024 winners
2023 1 Highly Commended The Negotiator Awards 2023 winners
2022 1 Silver and 1 Bronze The Negotiator Awards 2022 winners
2021 1 Silver The Negotiator Awards 2021 winners
2019 1 Gold The Negotiator Awards 2019 winners
2018 2 Gold and 1 Silver The Negotiator Awards 2018 winners
2017 1 Gold and 2 Bronze The Negotiator Awards 2017 winners
Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.

Charters is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Winchester has the most, with 2,928 reviews rated 4.9 out of 5, followed by Farnham with 333.
The six Charters offices, by town:
263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."
382 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."
56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."
100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.