Trusted Agent profile · Hampshire and Surrey
Verified
★★★★★
4,169 reviews across 6 offices and 4 platforms
Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,169 reviews on four platforms, rated 4.9 out of 5 overall.
1,304
Reviews on Google
All 6 offices
8
Reviews on Facebook
All 6 offices
1,907
Reviews on Trustpilot
All 6 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ...Read all 263 from sellers
We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ...Read all 382 from buyers
Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ...Read all 56 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 100 from tenants
Charters's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleNony's unerring support meant that we purchased our perfect property through Charters. She kept in touch with warmth, diligence and a clear desire to find us a home. We can't recommend her highly enoughPositiveResponsiveness, Quality, Professionalism
Marcus, thank you for your review - this is much appreciated and Nony has been informed!
5/5
GoogleWe are currently in the process of buying and selling our home via Charters, Winchester. We purchased our current home via them in 2012 and did not hesitate to instruct them this time around, which was absolutely the right choice. Ollie and his team have provided us with a first class service. Everyone at Charters is clearly passionate about what they do and are a delight to work with. We can not recommend them highly enough.PositiveResponsiveness, Quality, Professionalism, Value
Rhiannon - thank you for this review - it is much appreciated. We hope to work with you again in the future!
5/5
GoogleSuch a delightful, friendly introduction to Charters from Sarah followed by a very helpful chat with Kevin their mortgage advisor - It felt as though I was talking to an old friend with our absolute best interests in mind. Myself and my partner are first time buyers which can be an unsure confusing time but we both left feeling very confident with our next plans and have been smiling from ear to ear all day with excitement!! Thank you so much can't wait for our next meeting!!PositiveResponsiveness, Quality, Professionalism
Hi Zoe, this is a lovely review and Sarah and Kevin have been informed. All feedback is taken seriously and this is much appreciated.
5/5
GoogleWe instructed Charters to sell our property as they made a great impression when we were looking for our new home. Echoing some of the previous reviewers, the whole team was extremely professional, proactive and efficient whilst providing a friendly service. Matt was extremely accommodating arranging several viewings at short notice on the house we eventually bought, and Henry kept us updated at all times with the sale of our property which was agreed within a couple of weeks. The marketing, especially the photography really presented our house in the best possible light. During the sale and purchase, Stephen handled all the communication between buyers, sellers and solicitors, providing regular updates on the process. Nothing was too much trouble and we really felt that the whole process was extremely well managed. On the day of completion, Emily even came over in the evening with additional keys that the vendor had found for the windows which really was above and beyond what we would have expected. Additionally, I should mention that their in-house mortgage broker Mark was truly excellent in all regards, securing a mortgage with a great rate for us which saved us the hassle of dealing with the lenders directly.
Chris, thank you for your review. This has been very useful feedback for the team and we appreciate your time here. Many thanks
5/5
GoogleWhen they say it’s the most stressful thing to do bye or sell a house there not wrong but having Charters Alton and having Jonathan,Sarah and there fantastic team handle it makes you feel so much better always there with a friendly and upbeat approach always remaining remarkably professional. I feel they will always go that extra mile to get the job done and keep there word on the support of helping you through it every step of the way! I would 100% recommend them and wouldn’t go anywhere else you won’t be disappointed as there the best.PositiveResponsiveness, Professionalism
Dear Louise, thank you for the review and we are delighted you had a great relationship with the team!
5/5
GoogleWe've recently moved to Alresford and Charters have been really helpful in supporting us find the perfect flat. Rob in particular has gone above and beyond supporting us to to find somewhere that suits us and has been nothing but friendly and welcoming at every stage of the way. We'd highly recommend Charters to anyone looking to move into one of their locations.PositiveResponsiveness, Quality, Professionalism, Value
Dear Rai, thank you for your review, this has been forwarded on to Rob and his team. All feedback is very much appreciated. Regards
5/5
GoogleHelpful with advice and guidance
Thank you Sarah!
5/5
GoogleRob and Sam have been a very professional supportive team. Through a difficult time they have been determined and responsive .. we are advocates for charters and the Alresford office epitomise their ethos !
Philip, thank you for taking the time to review our services - this is much appreciated and it has been passed on to the team! Regards
5/5
GoogleRating only, no written review.
5/5
GoogleOnce again I have become the most appreciative recipient of the magnificent commitment that Tracey Docherty the Charters Lettings Manager provides. For she is always way-out-in-front on all matters, such that everything she does is performed in the most exacting of fashions; her organisational skills are truly amazing, affording her the ability to convey such a wonderful aura of gentle dynamism; and this exceptional aspect of her character, commingled with her utmost sincerity and vibrant persona makes her such an absolute joy to be associated with.
Thank you Grahame, much appreciated. We value all feedback.
5/5
GoogleI have purchased 2 properties now from Ashley directly, the first in 2018 and the other in early 2020. Ashley is honest, friendly, thorough, and handles enquiries professionally and diligently, which is why I specifically asked for him again in relation to the 2nd property. I do feel that I am in safe hands with Ashely and he has my trust. Ashely has made the process of buying my properties straightforward, smooth and pleasant. My rating of 5/5 is is reflective of Ashley’s excellent attitude and commitment to getting the job done. Ashley is one in a million!
Thank you for the review!
5/5
GoogleGary at Charters Winchester was very responsive, reasonable and helpful. I can't fault any aspect of the service. Recommend.
Thank you for this review, much appreciated.
5/5
GoogleI called Charters this morning to ask for advice on a probate property, and spoke to Robert. He could not have been more helpful, and his knowledge of the area in question, and the current housing market in general was impressive. I could not have found better advice and feel very fortunate that my first call was to Rob. Five stars. Thank you, you made a difficult time in our life that much easier.
Thank you for taking the time to write this review, it is much appreciated.
5/5
GoogleWe are going through the process of letting our property which at this uncertain time is not the easiest task to ask an estate agent, however both Sam and Rob have been extremely helpful reassuring and extremely professional dealing with the matter in total accordance with the governments guidelines. We have total confidence in them and are most grateful for their guidance.
Thank you Helen!
5/5
GoogleVery nice and professional service!!
Many thanks for this review!
5/5
GoogleWe found the ideal property and from the first telephone call have been dealt with a very professional, friendly service from Charters in Winchester. Constant contact has been great and we would highly recommend anyone wishing to buy/rent/sell a property to use Charters.
Jan, thank you for this review. It was passed on to the team - this feedback is great to hear.
3/5
GoogleCouldn't get to the information easily.
Obviously it's difficult to find the specifics of this review, but please contact me marketing@chartersestateagents.co.uk and we will be happy to understand what the issue was here, specifically. Many Thanks.
5/5
GoogleWe couldn't be happier with the service we had from Laura and team and would recommend them in a heartbeat. After a combined 15 months on the market with two other Farnham agents and not a single offer, Charters came in and saved the day. Great photos, great write-up, and ads on RightMove and elsewhere that consistently got above average engagement (we know because we had personalised marketing stats shared with us regularly). Rather than just getting anyone and everyone sent round to bump up the viewing numbers, each and every prospective buyer was credible and had some genuine interest. Before long we had three serious offers. After a successful negotiation, supported by the team, we found out about Charters' ace up their sleeve: a dedicated 'sales progressor'. This meant that with what was a really, really challenging chain, we had a single person responsible for banging heads together and getting things over the line. Absolutely invaluable. We're now in the early days of working with them to let our property out, and are again getting the same great service. Downing Street seems to be where Farnham's serious estate agents put themselves, and having tried not one but three we can say with some level of confidence that Charters is your best bet.
Matthew, thank you so much for the detailed review. Laura and the team are delighted and very grateful. It is good to get such detail, we very much appreciate you taking the time to write this. Thanks again.
5/5
GoogleThe service provided by Henry and Matt was excellent and very professional from first contact to completion of the sale of my property. I would certainly recommend them to anyone who intends selling or buying a property.
Phil, thanks for this review, it is great to hear that you would use our services in the future and this feedback has been passed to Matt and Henry.
2/5
GoogleMaintain the appearance or professionalism without executing as such. In initial meetings they over-estimated the value of my property to secure my custom but failed to secure close to it. Despite numerous issues with the service provided the worst was when I was met by someone, unaffiliated with the agents, who had been given the keys and allowed to enter my property unsupervised and without informing me. When I raised that I was unhappy I was told that I was being unreasonable by Charters. I would not use them again and would advise all friends as such also.
Adam, we cannot find any record of you on our system, for Farnham or any of our other offices. Can you please contact me directly, marketing@chartersestateagents.co.uk, so I can understand where this review has come from. In the meantime, it has been reported to Google as not relevant/inappropriate and we have asked them to take this review down. I look forward to hearing from you, Simon.
5/5
GoogleThe team at Charters we’re so efficient at finding our new home. We took a long time in a very slow market to sell our house through another agent and lost out on a lot of nice properties. Edward never lost enthusiasm, pace or his sense of humour and eventually we sold and he was right on the mark to find us our brilliant new home. I can’t recommend the company and Edward enough. He should instantly be elevated to the rank of CEO and a salary increase to suit. Thank you so much for your help.
Carol, thank you for a wonderful review, Edward has been passed this. His job title and salary increase comments have been noted!
5/5
GoogleI would greatly recommend Charters to anyone who is looking to purchase a property in the Alton area. Our main dealings have been with Edward Kendall who is always so cheerful, helpful and thoroughly professional. He followed up any queries we had and kept us in the picture at all times. The whole Charters team are very supportive and we would also like to thank Jonathan for his continued support and interest in our purchase.
Sue, thank you. It is good to hear that you received a high level of service from Edward and the Alton team. Thank you for taking the time to review the service.
5/5
GoogleI can highly recommend Charters Winchester and in particular Michael Maher who could not have been more helpful! Mike always responded to my requests for assistance in a timely manner, he was reliable and nothing was too much trouble for him. I found him to be friendly and professional and I wouldn't hesitate to draw on his experience again!
Kim, thank you for your review of our Charters Winchester branch and also Michael Maher. This has been passed to the team, they will be delighted. Thank you.
5/5
GoogleTop Notch Service - Could not recommend the guys at Charters in Alton highly enough - the entire team are a pleasure to work with, particularly Hayley, Sarah, Jonathan and Jamie! They're always friendly, patient and full of life. Nothing is too much trouble and they make what can be a stressful process an exciting adventure!
Montana, thank you for your comments in relation to the Alton team. All of these are gratefully received.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Charters is among The Negotiator Awards 2025 winners.
Negotiator Awards winners in seven years, the group and its branches: 2017, 2018, 2019, 2021, 2022, 2024, 2025.
Negotiator Awards by year, 2017 to 20242024 1 Gold, 3 Bronze and 1 Highly Commended The Negotiator Awards 2024 winners
2023 1 Highly Commended The Negotiator Awards 2023 winners
2022 1 Silver and 1 Bronze The Negotiator Awards 2022 winners
2021 1 Silver The Negotiator Awards 2021 winners
2019 1 Gold The Negotiator Awards 2019 winners
2018 2 Gold and 1 Silver The Negotiator Awards 2018 winners
2017 1 Gold and 2 Bronze The Negotiator Awards 2017 winners
Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.
Charters is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Winchester has the most, with 2,893 reviews rated 4.9 out of 5, followed by Farnham with 333.
The six Charters offices, by town:
263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."
382 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."
56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."
100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.
