Trusted Agent profile · Hampshire and Surrey

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Charters estate agents in Winchester, Farnham, Chandlers Ford and 2 more

4.9

★★★★★ Excellent

4,174 reviews across 6 offices and 4 platforms

www.chartersestateagents.co.uk

Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,174 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.8 / 5

1,304

Reviews on Google

All 6 offices

Facebook logo

3.5 / 5

8

Reviews on Facebook

All 6 offices

Trustpilot logo

1,912

Reviews on Trustpilot

All 6 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Charters's six offices, most reviewed first. Each has its own page.

Latest reviews from every Charters office

Newest first, from every platform, with the office each review is about. First names only.

4/5

Google

Good service selling our property. Jonathan in helping to keep chasing the large chain above along, and Toby and Edward with their help in trying to find our next property to purchase.

Hayley · 1 April 2021 · Charters Alton

Agent replied

Thank you Hayley! Much appreciated.

5/5

Google

Highly recommend Christina and the broader Charters team in Winchester. Moving home during the pandemic is far from ideal, however Christina was attentive, thoughtful and considerate and has helped to make the process of finding a new place less daunting. After viewing a few properties, we were able to find the right place and at all times Charters were professional and balanced in their dealings with us. They were transparent and honest regarding prevailing market conditions and all viewings we attended were managed with high consideration for personal safety and compliance with current COVID guidelines. Can highly recommend Christina, Gary and the whole Charters team (we ended up meeting most of them!!). Professional, personable, knowledgeable and - most importantly, just plain nice.

Darius · 24 March 2021 · Charters Winchester

5/5

Google

Cannot recommend Edward and the team at Charters Alton enough. Viewings doubled when we chose to sell with charters compared to previous agent. Nothing was ever too much trouble... very supportive team. Many thanks for making a stressful process much easier.

Georgie · 23 March 2021 · Charters Alton

Agent replied

Georgie, this is great news, thank you for writing this review.

5/5

Google

Rating only, no written review.

Chris · 20 March 2021 · Charters Farnham

Agent replied

Thanks!

5/5

Google

We purchased a house through Charters and found them at all times to be professional and accommodating. Their team who are dedicated to the purchase process, were superb at pulling all the threads together; ask for Lisa in that team!

David · 20 March 2021 · Charters Farnham

Agent replied

Thanks to you both for the review!

5/5

Google

My contact at Charters Farnham was Henry Griffin. I gladly give him 5 ⭐️ He was responsive and professional and very helpful all the way through. My experience with Charter was absolutely positive.

Mozhgan · 20 March 2021 · Charters Farnham

Agent replied

Thank you for taking the time to review the service you received, it’s much appreciated.

5/5

Google

We could not thank the whole team at Charters enough .They kept us updated with regular communication making the whole buying process as easy as possible. Would highly recommend to anyone thinking of buying or selling

Caroline · 20 March 2021 · Charters Farnham

Agent replied

Thank you!

5/5

Google

I have known Laura Parris for eight years now, and found her professional and friendly. During that time she has sold me a house, then helped me to sell that house a couple of years later, which all went very smoothly and efficiently. I would recommend her for her experience, knowledge and her ability to deal effectively with everyone involved in the buying/selling houses process.

Kris · 20 March 2021 · Charters Farnham

Agent replied

Thank you Kris for taking the time to review the service you received from Laura, it’s much appreciated!

5/5

Google

Recently rented through Charters, Amy was really pro active finding me a home and managed to get it all arranged before it even went to market. Great communication, quick referencing and super friendly service. Highly recommend!

Simon · 20 March 2021 · Charters Farnham

Agent replied

Thanks Simon, much appreciated.

5/5

Google

From my first interaction with Charters, I knew we would end up buying a house with them. I initially had 4 viewings with Matt, who was excellent at keeping me informed of new properties coming onto the market that were a good fit with my search criteria. It was Henry who eventually sold us our house. He was extremely professional, and also very personable and relatable, and had a no BS approach, which was refreshing. He was brilliant throughout the process, liaising on our behalf with the seller and responding helpfully and promptly.

Amy · 20 March 2021 · Charters Farnham

Agent replied

Thanks for taking the time to review Charters Farnham, we’re delighted that you were happy!

5/5

Google

We have been nothing but impressed with the service provided by the Winchester branch of charter estate agents. Their timely communication and professionalism has been exceptional - particularly Christina and Gary.

Jennifer · 20 March 2021 · Charters Winchester

Agent replied

Thanks for writing the review Jennifer, much appreciated.

1/5

Google

Rating only, no written review.

Jaimini · 17 March 2021 · Charters Winchester

5/5

Google

We had a great experience with Charters who we used to sell our quirky, listed property. They were very professional and friendly (this is the first time we'd sold so were very helpful). They were communicative - feedback was quick and …

Caroline · 15 March 2021 · Charters Farnham

5/5

Google

Highly recommend Charters Chandlers Ford Branch especially Jessica Crouch who supported us from start to finish in our search to buy a house. Jess provided an excellent service, listened to our requirements and always called us when new …

C · 15 March 2021 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied

Thank you for this review, much appreciated!

5/5

Google

We had to find a 4 bedroom house to rent in Winchester very urgently and Christina Grigor was amazingly helpful. She found several suitable properties for us, arranged viewings and was able to complete the rental agreement for us on the property we selected very promptly. What a great service.

Roger · 13 March 2021 · Charters Winchester

Agent replied

Thank you for taking the time to review the service you received, it’s much appreciated.

5/5

Google

Christina in the rentals at Charters is fantastic to deal with - extremely professional and understanding and never makes you feel anything is too much trouble. I cannot recommend highly enough

Tina · 8 March 2021 · Charters Winchester

Agent replied

Thank you Tina!

5/5

Google

Charters are friendly, professional and honest people. Jonathan, Edward and Amy are an excellent team. Thoroughly recommended.

Joe · 6 March 2021 · Charters Alton

Agent replied

Thank you for the team review, we’re so pleased you recommend us.

5/5

Google

We bought our new home through Charters and were extremely happy with the professional service we received throughout. Jonathan Pinhorne kept us informed and updated throughout the process and couldn't have been more helpful. Thank you to everyone in the Alton branch who helped us complete our purchase!

Mathew · 4 March 2021 · Charters Alton

Agent replied

Thank you for the review, Jonathan and the team are delighted.

3/5

Google

Thank you Charters for getting the physical and paper work done so efficiently and for such a smooth transition between tenants. With the never ending obstacles confronting us all these days I am truly thrilled and grateful that you have taken such good care of me as a landlord. Many thanks.

AnnMarie · 26 February 2021 · Charters Winchester

Agent replied

Thank you for the review, it is much appreciated.

5/5

Google

Excellent service. Many agencies treat potential tenants very poorly but Christina at Charters was so helpful and kind trying to find us the right house. Highly recommend contacting these guys if you are looking to rent in and around Winchester.

AMIE · 24 February 2021 · Charters Winchester

Agent replied

This is great to hear Amie, all the best for the future.

5/5

Google

Gail was amazing in trying to help us rent a property; phoning us on a regular basis whenever a new property came up. Every other estate agent that we registered with, (and we registered with more than 20) hardly gave us the time of day. Thank you so much Gail, it was so good knowing that you were looking out for us.

Jan · 17 February 2021 · Charters Alresford

Agent replied

Thanks for the review Jan. It’s reassuring for us to know you feel well looked after, thank you.

4/5

Google

Rating only, no written review.

Charlie · 16 February 2021 · Charters Farnham

Agent replied

Thanks Charlie!

5/5

Google

Excellent support and regular updates from Jo on the progress of the transaction. Greatly appreciated and would highly recommend!

Ben · 12 February 2021 · Charters Winchester

Agent replied

Thanks Ben!

2/5

Google

Charters sold my partner's property but we were overall disappointed with the service. The advert looked good but this seems to be done by another company anyway. Viewings were few & far between & always conducted by someone different who did not know our house, in fact at every stage of the process we dealt with a new person & never saw the person who visited us after our initial meeting. We felt very little was done to assist with our property search as they sold houses in the areas we were looking to buy without notifying us of their availability. I suppose Charters did the job that they were hired to do but we felt the service was quite impersonal.

Leigh · 11 February 2021 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied

Dear Leigh, can you confirm which office you dealt with please? Also, if you could confirm your name to me at marketing@chartersestateagents.co.uk then we can try to find your details and address your comments fully. Many thanks

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Charters is among The Negotiator Awards 2025 winners.

Negotiator Awards winners in seven years, the group and its branches: 2017, 2018, 2019, 2021, 2022, 2024, 2025.

Negotiator Awards by year, 2017 to 2024

Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.

EA Masters

Charters is among EA Masters 2026 winners.

EA Masters winners in two years, the group and its branches: 2020, 2026.

EA Masters by year, 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Charters

Which Charters office has the most reviews?

Winchester has the most, with 2,898 reviews rated 4.9 out of 5, followed by Farnham with 333.

Where are the Charters offices?

The six Charters offices, by town:

  • | Head Office: 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Alresford: The Old Post Office, 17 West Street, Alresford, Hampshire, SO24 9AB
  • Alton: Julius Caesar House, 66 High Street, Alton, Hampshire, GU34 1ET
  • Chandlers Ford (13 Oakmount Road): 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Farnham: 40 Downing Street, Farnham, Surrey, GU9 7PH
  • Winchester: 2 Jewry Street, Winchester, Hampshire, SO23 8RZ
What do sellers say about Charters?

263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."

What do buyers say about Charters?

382 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."

What do landlords say about Charters?

56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."

What do tenants say about Charters?

100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."

Has Charters won any awards?

Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.

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