4/5
Good service selling our property. Jonathan in helping to keep chasing the large chain above along, and Toby and Edward with their help in trying to find our next property to purchase.
Agent replied
Thank you Hayley! Much appreciated.

Trusted Agent profile · Hampshire and Surrey
Verified
★★★★★
4,174 reviews across 6 offices and 4 platforms
Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,174 reviews on four platforms, rated 4.9 out of 5 overall.
1,304
Reviews on Google
All 6 offices
8
Reviews on Facebook
All 6 offices
1,912
Reviews on Trustpilot
All 6 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ...Read all 263 from sellers
We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ...Read all 382 from buyers
Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ...Read all 56 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 100 from tenants
Charters's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
4/5
Good service selling our property. Jonathan in helping to keep chasing the large chain above along, and Toby and Edward with their help in trying to find our next property to purchase.
Thank you Hayley! Much appreciated.
5/5
Highly recommend Christina and the broader Charters team in Winchester. Moving home during the pandemic is far from ideal, however Christina was attentive, thoughtful and considerate and has helped to make the process of finding a new place less daunting. After viewing a few properties, we were able to find the right place and at all times Charters were professional and balanced in their dealings with us. They were transparent and honest regarding prevailing market conditions and all viewings we attended were managed with high consideration for personal safety and compliance with current COVID guidelines. Can highly recommend Christina, Gary and the whole Charters team (we ended up meeting most of them!!). Professional, personable, knowledgeable and - most importantly, just plain nice.
5/5
Cannot recommend Edward and the team at Charters Alton enough. Viewings doubled when we chose to sell with charters compared to previous agent. Nothing was ever too much trouble... very supportive team. Many thanks for making a stressful process much easier.
Georgie, this is great news, thank you for writing this review.
5/5
Rating only, no written review.
Thanks!
5/5
We purchased a house through Charters and found them at all times to be professional and accommodating. Their team who are dedicated to the purchase process, were superb at pulling all the threads together; ask for Lisa in that team!
Thanks to you both for the review!
5/5
My contact at Charters Farnham was Henry Griffin. I gladly give him 5 ⭐️ He was responsive and professional and very helpful all the way through. My experience with Charter was absolutely positive.
Thank you for taking the time to review the service you received, it’s much appreciated.
5/5
We could not thank the whole team at Charters enough .They kept us updated with regular communication making the whole buying process as easy as possible. Would highly recommend to anyone thinking of buying or selling
Thank you!
5/5
I have known Laura Parris for eight years now, and found her professional and friendly. During that time she has sold me a house, then helped me to sell that house a couple of years later, which all went very smoothly and efficiently. I would recommend her for her experience, knowledge and her ability to deal effectively with everyone involved in the buying/selling houses process.
Thank you Kris for taking the time to review the service you received from Laura, it’s much appreciated!
5/5
Recently rented through Charters, Amy was really pro active finding me a home and managed to get it all arranged before it even went to market. Great communication, quick referencing and super friendly service. Highly recommend!
Thanks Simon, much appreciated.
5/5
From my first interaction with Charters, I knew we would end up buying a house with them. I initially had 4 viewings with Matt, who was excellent at keeping me informed of new properties coming onto the market that were a good fit with my search criteria. It was Henry who eventually sold us our house. He was extremely professional, and also very personable and relatable, and had a no BS approach, which was refreshing. He was brilliant throughout the process, liaising on our behalf with the seller and responding helpfully and promptly.
Thanks for taking the time to review Charters Farnham, we’re delighted that you were happy!
5/5
We have been nothing but impressed with the service provided by the Winchester branch of charter estate agents. Their timely communication and professionalism has been exceptional - particularly Christina and Gary.
Thanks for writing the review Jennifer, much appreciated.
1/5
Rating only, no written review.
5/5
We had a great experience with Charters who we used to sell our quirky, listed property. They were very professional and friendly (this is the first time we'd sold so were very helpful). They were communicative - feedback was quick and …
5/5
Highly recommend Charters Chandlers Ford Branch especially Jessica Crouch who supported us from start to finish in our search to buy a house. Jess provided an excellent service, listened to our requirements and always called us when new …
Thank you for this review, much appreciated!
5/5
We had to find a 4 bedroom house to rent in Winchester very urgently and Christina Grigor was amazingly helpful. She found several suitable properties for us, arranged viewings and was able to complete the rental agreement for us on the property we selected very promptly. What a great service.
Thank you for taking the time to review the service you received, it’s much appreciated.
5/5
Christina in the rentals at Charters is fantastic to deal with - extremely professional and understanding and never makes you feel anything is too much trouble. I cannot recommend highly enough
Thank you Tina!
5/5
Charters are friendly, professional and honest people. Jonathan, Edward and Amy are an excellent team. Thoroughly recommended.
Thank you for the team review, we’re so pleased you recommend us.
5/5
We bought our new home through Charters and were extremely happy with the professional service we received throughout. Jonathan Pinhorne kept us informed and updated throughout the process and couldn't have been more helpful. Thank you to everyone in the Alton branch who helped us complete our purchase!
Thank you for the review, Jonathan and the team are delighted.
3/5
Thank you Charters for getting the physical and paper work done so efficiently and for such a smooth transition between tenants. With the never ending obstacles confronting us all these days I am truly thrilled and grateful that you have taken such good care of me as a landlord. Many thanks.
Thank you for the review, it is much appreciated.
5/5
Excellent service. Many agencies treat potential tenants very poorly but Christina at Charters was so helpful and kind trying to find us the right house. Highly recommend contacting these guys if you are looking to rent in and around Winchester.
This is great to hear Amie, all the best for the future.
5/5
Gail was amazing in trying to help us rent a property; phoning us on a regular basis whenever a new property came up. Every other estate agent that we registered with, (and we registered with more than 20) hardly gave us the time of day. Thank you so much Gail, it was so good knowing that you were looking out for us.
Thanks for the review Jan. It’s reassuring for us to know you feel well looked after, thank you.
4/5
Rating only, no written review.
Thanks Charlie!
5/5
Excellent support and regular updates from Jo on the progress of the transaction. Greatly appreciated and would highly recommend!
Thanks Ben!
2/5
Charters sold my partner's property but we were overall disappointed with the service. The advert looked good but this seems to be done by another company anyway. Viewings were few & far between & always conducted by someone different who did not know our house, in fact at every stage of the process we dealt with a new person & never saw the person who visited us after our initial meeting. We felt very little was done to assist with our property search as they sold houses in the areas we were looking to buy without notifying us of their availability. I suppose Charters did the job that they were hired to do but we felt the service was quite impersonal.
Dear Leigh, can you confirm which office you dealt with please? Also, if you could confirm your name to me at marketing@chartersestateagents.co.uk then we can try to find your details and address your comments fully. Many thanks
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Charters is among The Negotiator Awards 2025 winners.
Negotiator Awards winners in seven years, the group and its branches: 2017, 2018, 2019, 2021, 2022, 2024, 2025.
Negotiator Awards by year, 2017 to 20242024 1 Gold, 3 Bronze and 1 Highly Commended The Negotiator Awards 2024 winners
2023 1 Highly Commended The Negotiator Awards 2023 winners
2022 1 Silver and 1 Bronze The Negotiator Awards 2022 winners
2021 1 Silver The Negotiator Awards 2021 winners
2019 1 Gold The Negotiator Awards 2019 winners
2018 2 Gold and 1 Silver The Negotiator Awards 2018 winners
2017 1 Gold and 2 Bronze The Negotiator Awards 2017 winners
Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.

Charters is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Winchester has the most, with 2,898 reviews rated 4.9 out of 5, followed by Farnham with 333.
The six Charters offices, by town:
263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."
382 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."
56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."
100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.