Trusted Agent profile Β· Hampshire and Surrey

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Charters estate agents in Winchester, Farnham, Chandlers Ford and 2 more

4.9

β˜…β˜…β˜…β˜…β˜… Excellent

4,174 reviews across 6 offices and 4 platforms

www.chartersestateagents.co.uk

Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,174 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.8 / 5

1,304

Reviews on Google

All 6 offices

Facebook logo

3.5 / 5

8

Reviews on Facebook

All 6 offices

Trustpilot logo

1,912

Reviews on Trustpilot

All 6 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Charters's six offices, most reviewed first. Each has its own page.

Latest reviews from every Charters office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

We have been extremely pleased with the professional service provided from day one by Charters. Once we were on the market Victoria Timson and her team were very proactive in directing potential purchasers to our property with 3 viewings before our details were published and eight more in the first week after going on the market. We were kept fully informed on the outcome of each viewing and worked with Victoria to agree the sale just over two weeks after going on the market. When we decided to sell our property, Michael from Charters was best able to demonstrate achieving sales of similar types of property in our area. The pictures taken and brochure produced by Charters were first class.PositiveResponsiveness, Quality, Professionalism

Steve Β· 22 June 2021 Β· Charters Chandlers Ford (13 Oakmount Road)

Agent replied Β· 21 June 2024

Thank you Steve, this is a great review and Victoria and her team will be delighted.

5/5

Google

Very Professional, Friendly Service We loved working with The Charters Chandler's Ford. Very professional. Quick to attend to queries and concerns. Lisa from the team has been very kind and patient with me, which has certainly been helpful when needed, especially as we have never bought or sold a property. She was very thoughtful when I have asked questions, and always gave me a constructive answer. Highly recommend their service if you are looking for a relaxing process while you're buying a property ,choose them. Mr. and Mrs. Guven β€œPositiveProfessionalism

Sinem Β· 22 June 2021 Β· Charters Chandlers Ford (13 Oakmount Road)

Agent replied Β· 21 June 2024

Mr and Mrs Guven, thank you very much for taking the time to review the service you have received.

5/5

Google

I have just bought my first home through Charters. Very professional team and great services! I want to give my thanks especially to Lisa Roberts who helped me throughout the whole purchasing process. Lisa has been liaising every party efficiently to keep the process on track. She has always been patient, responsive and happy to help. Would highly recommend! Big thanks again to Charters!PositiveResponsiveness, Professionalism

Xiaowan Β· 22 June 2021 Β· Charters Chandlers Ford (13 Oakmount Road)

Agent replied Β· 21 June 2024

Thank you for this review! Lia will be delighted and we appreciate you taking the time to review the service you received.

5/5

Google

My Husband and I were struggling to sell the house due to lockdown, so we swapped estate agents and went with Charters only a few weeks ago, and already had an offer on the house. We originally decided to go with Charters as whilst house hunting ourselves we met Elle who had been showing us around a few properties. She was great at showing us around houses and very knowledgable on each property. The service is outstanding both Elle and Mike have been great, and constantly keeping us up to date with our house sale. We would highly recommend πŸ’«πŸ’«πŸ’«πŸ’«πŸ’«PositiveProfessionalism

Siobhan Β· 22 June 2021 Β· Charters Chandlers Ford (13 Oakmount Road)

Agent replied Β· 21 June 2024

Sorry for the delay and many thanks for the review, the team will be delighted. All the very best.

4/5

Google

The team provided a professional service, even with the COVID-19 restrictions. Thank you.PositiveResponsiveness, Professionalism

Nilla Β· 21 June 2021 Β· Charters Farnham

Agent replied Β· 20 June 2024

Thank you Nilla!

5/5

Google

Hi I just wish to say how excellent, in fact outstanding Henry was when I decided to sell my house. Even though I had remove the property from sale due to personal reasons. When the time comes Henry is the man I will call.,!!!!PositiveResponsiveness, Quality, Professionalism

Roberto Β· 21 June 2021 Β· Charters Farnham

Agent replied Β· 20 June 2024

This is a wonderful review and great to hear, thank you Roberto.

5/5

Google

We used Charters on a joint purchase and one of the sales of two properties. There were some possible pitfalls and complications and time constraints. Henry stayed with us throughout the conveyancing process and worked relentlessly to make the deal happen. Thank you!PositiveResponsiveness, Quality, Value

Gabor Β· 21 June 2021 Β· Charters Farnham

Agent replied Β· 20 June 2024

Thanks Gabor! All the best

5/5

Google

The team at Charters worked hard to find us the right buyer over a few weeks. We have now exchanged in the busiest time ever - thank you Charters team!PositiveResponsiveness, Quality

Julia Β· 21 June 2021 Β· Charters Farnham

Agent replied Β· 20 June 2024

Many thanks Julia!

5/5

Google

My contact at Charters Farnham was Henry from the sales team. He maintained a professional yet friendly approach throughout our time. Overall very good experience with the sales team specially Henry.PositiveProfessionalism

Amir Β· 21 June 2021 Β· Charters Farnham

Agent replied Β· 20 June 2024

Thank you Amir!

5/5

Google

A handsome chap called Jamie met me at the property I was wishing to consider purchasing. I had an abundance of questions, but non of them phased Jamie. In fact, it was the most knowledgeable and professional show around I have ever had. Thank you & well done Jamie. A real credit to the team.PositiveResponsiveness, Professionalism

Stuart Β· 21 June 2021 Β· Charters Farnham

Agent replied Β· 20 June 2024

He is a handsome chap! Thanks for the kind review. Much appreciated.

5/5

Google

I dealt with Henry, Lisa and Matt who all worked very hard to make things run as smoothly as possible. Lisa was the one handling the sale once it was STC and her job was to nudge things along so that adequate progress was always being made. She did the job very well and and I had every confidence in her and the rest of the team.PositiveResponsiveness, Quality, Professionalism, Value

Bob Β· 21 June 2021 Β· Charters Farnham

5/5

Google

I would like to thank everyone in Charters Farnham, especially to Henry who helped us selling the property and looked after us from start to finish. 5* to this amazing team. We will definitely use them again. Many thanks. MariusPositiveResponsiveness, Quality, Professionalism, Value

MARIUS Β· 21 June 2021 Β· Charters Farnham

Agent replied Β· 20 June 2024

Marius, thank you for taking the time review the service you received.

5/5

Google

Our Sale was complicated, being part of a related sale. We were immediately impressed with Henry Griffin who was a pleasure to deal with from the start. Henry and later Laura and Lisa proved to be exactly the kind of Agents that we needed. Proactive and professional in all respects. We would have absolutely no hesitation in recommending them to anyone.PositiveResponsiveness, Professionalism

Guy Β· 21 June 2021 Β· Charters Farnham

Agent replied Β· 20 June 2024

Thank you for the recommendation Guy.

5/5

Google

We worked with Henry at Charters and couldn't fault his professionalism, communication, positive attitude, clear dialogue and drive. He met our expectations and delivered Would thoroughly recommend Henry and Charters for an extremely professional, passionate and efficient service which was also competitively pricedPositiveResponsiveness, Quality, Professionalism, Value

Nicole Β· 21 June 2021 Β· Charters Farnham

Agent replied Β· 20 June 2024

Thanks for this great review!

5/5

Google

Despite the fact we only wanted a house valuation for refinancing purposes Laura was more than happy to do so. She also looked over our plans for the house so we really appreciated some expert advice on that as well. Separately when we were house hunting in Farnham last year Emily was very helpful, professional and pro-active. We eventually found a house with another agent but she was one of the agents we never had to chase.PositiveResponsiveness, Quality, Professionalism

Jon Β· 21 June 2021 Β· Charters Farnham

Agent replied Β· 20 June 2024

Thanks for the kind review. Much appreciated.

5/5

Google

Charters have offered a fantastic service throughout a particularly tricky housing market in 2020. The whole team at Farnham, especially Jamie, Henry and Matt, have been very helpful and responsive from start to finish. I would recommend Charters for their professionalism, tenacity and knowledge of the local market.PositiveResponsiveness, Professionalism

E Β· 21 June 2021 Β· Charters Farnham

5/5

Google

We have just bought our house through Charters and cannot recommend them highly enough. Henry was professional and attentive during the negotiation process and Lisa was a superstar at getting everything progressed thereafter, helping to problem solve and assist with legal queries. Overall the best experience I've had with an estate agent to date.PositiveResponsiveness, Professionalism

Laura Β· 21 June 2021 Β· Charters Farnham

Agent replied Β· 20 June 2024

Thank you for the review, this will be passed to the team. Thank you for taking the time to give feedback.

5/5

Google

We bought our new home from Charters. From the start they were super responsive and professional. Jamie, Stephen and Henry and the whole team were always super fast to reply to any enquiries. They were very nice even when we were stressed out by the process and annoyed when things were a bit slow to move forward - which was in no way their problem, but they still supported us through it. Thank you for helping us get our dream home!!PositiveResponsiveness, Quality, Professionalism, Value

Florie-Anne Β· 21 June 2021 Β· Charters Farnham

Agent replied Β· 20 June 2024

Sorry for the delay and many thanks for the review, the team will be delighted. All the very best.

5/5

Google

Charters were recommended to me & I see why. Initial meeting was with Henry Griffin & he has been professional throughout & a pleasure to deal with, even with the difficulties presented by Covid. All the Charters staff I have had any dealings with were amiable & very helpful. Thank you for making this house sale as painless as possible, I would definitely recommend your services. Thank you all for an exemplary service.PositiveResponsiveness, Quality, Professionalism, Value

Clive Β· 21 June 2021 Β· Charters Farnham

Agent replied Β· 20 June 2024

Sorry for the delay and many thanks for the review, the team will be delighted. All the very best.

5/5

Google

Whilst our primary contact at Charters Estate Agents has been with Henry we found the entire team, including Jamie and Laura, presented a very impressive level of service. In particular, they all understood the importance of getting to know our property and it’s surrounding area prior to any viewings. They were very astute about handling objections in both an honest and unobtrusive manner and great at offering immediate feedback. Any house related issues and or queries were dealt with immediately, they were supportive, understanding and reassuring when necessary, and they also came across as being a genuinely enthusiastic team to work with - would highly recommend!PositiveResponsiveness, Professionalism

Amita Β· 21 June 2021 Β· Charters Farnham

5/5

Google

We were more than delighted with the service provided by Charters Farnham, in particular, the services of Henry Griffin with our recent house move. Henry clearly knows his market, is a very personable, polite and professional gentleman and it was refreshing to deal with someone with Henry's working style. We had been mulling over whether to sell our house for some time and with Henry's guidance we were comfortable to take the next steps and are now moved in our new home! Henry's market valuation was 100% accurate. We are delighted to recommend Charters based on our experience.PositiveResponsiveness, Quality, Professionalism, Value

Alan Β· 21 June 2021 Β· Charters Farnham

Agent replied Β· 20 June 2024

Alan, many thanks for the review, the team will be delighted. All the very best.

5/5

Google

We have just completed on our sale through Charters and were extremely happy with everything they did for us. They were unstinting in their efforts to market the property and quick to provide feedback and guidance without being pushy. We were impressed by Henry's personable manner, knowledge of the market and incredible work ethic.Matt was an excellent salesman and Lisa helped bring it all to fruition at the end with good humour and professionalism when things were getting stressful. I would highly recommend Charters to anyone wanting to sell their house or to buy - you will be in safe hands.PositiveProfessionalism

Alison Β· 21 June 2021 Β· Charters Farnham

Agent replied Β· 20 June 2024

Thank you for the review, really good to hear this feedback Alison.

5/5

Google

Have been dealt with so many agents before but Lewis is the most outstanding's one! After clarifying we want the property as BLT, he quickly thinks of different ideas to make this investment even more appealing even I haven't thought about it before. He is patient, attentive and professional. He can provide constructive solution for every question we asked. We really impressed on his service! Well done!

Li Β· 21 June 2021 Β· Charters Alton

Agent replied

Thank you very much for taking the time to review the service you received. It is much appreciated.

4/5

Google

Prompt in their responses, friendly and good at listening to what you want.

Mark Β· 21 June 2021 Β· Charters Farnham

Agent replied

Thank you very much for taking the time to review the service you received. It is much appreciated.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Charters is among The Negotiator Awards 2025 winners.

Negotiator Awards winners in seven years, the group and its branches: 2017, 2018, 2019, 2021, 2022, 2024, 2025.

Negotiator Awards by year, 2017 to 2024

Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.

EA Masters

Charters is among EA Masters 2026 winners.

EA Masters winners in two years, the group and its branches: 2020, 2026.

EA Masters by year, 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Charters

Which Charters office has the most reviews?

Winchester has the most, with 2,898 reviews rated 4.9 out of 5, followed by Farnham with 333.

Where are the Charters offices?

The six Charters offices, by town:

  • | Head Office: 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Alresford: The Old Post Office, 17 West Street, Alresford, Hampshire, SO24 9AB
  • Alton: Julius Caesar House, 66 High Street, Alton, Hampshire, GU34 1ET
  • Chandlers Ford (13 Oakmount Road): 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Farnham: 40 Downing Street, Farnham, Surrey, GU9 7PH
  • Winchester: 2 Jewry Street, Winchester, Hampshire, SO23 8RZ
What do sellers say about Charters?

263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."

What do buyers say about Charters?

382 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."

What do landlords say about Charters?

56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."

What do tenants say about Charters?

100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."

Has Charters won any awards?

Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.

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