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Charters estate agents in Winchester, Farnham, Chandlers Ford and 2 more

4.9

★★★★★ Excellent

4,174 reviews across 6 offices and 4 platforms

www.chartersestateagents.co.uk

Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,174 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.8 / 5

1,304

Reviews on Google

All 6 offices

Facebook logo

3.5 / 5

8

Reviews on Facebook

All 6 offices

Trustpilot logo

1,912

Reviews on Trustpilot

All 6 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Charters's six offices, most reviewed first. Each has its own page.

Latest reviews from every Charters office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Charters have been absolutely fantastic with the sale of my late fathers flat in Badger Farm. From day 1, we received a friendly and professional service that we simply cannot fault. I want to thank Aidan in particular who provided us with regular updates and was always on the end of an email or phone if we had any questions. I spoke to other members of the Charters team (Ollie and Jonny for example) on some occassions who were also wonderful. I feel very confident that anyone considering selling or renting out a property with Charters would receive the high level of service that I have received. Highly recommended!PositiveResponsiveness, Professionalism, Value

Frances · 22 June 2021 · Charters Winchester

Agent replied · 21 June 2024

Thank you for taking the time to review the service.

5/5

Google

What can I say, we have used Charters several times for our home sales and we can only give them our fullest praises. The level of service is very professional, they understand their clients needs, and though on our current sale we have had to pull out due to pandemic related job issues, we can only but thank the Charters team for their efficient and professional support. We look forward to using their services again in the not too distant future. Finally a shout out to Peter Sterling for the great customer service and support in our challenging times. Many thanks!PositiveResponsiveness, Quality, Professionalism, Value

James · 22 June 2021 · Charters Winchester

Agent replied · 21 June 2024

Sorry for the delay and many thanks for the review, the team will be delighted. All the very best.

5/5

Google

I am in the process of selling my mother's home after she entered a care/nursing home and haven't sold a house for several years. Charter's, and in particular Mark Drysdale, has been thoroughly professional and indeed sensitive. Sound advice and a good sales campaign with regular progress reports has made this virtually a hands-off process. I would not hesitate to recommend Charters - they are very very good and reliable.PositiveResponsiveness, Professionalism

Robert · 22 June 2021 · Charters Winchester

Agent replied · 21 June 2024

Thank you for the review under the stressful situation you find yourself in. All the very best for the future.

5/5

Google

After selling our family home we needed to find a property quite quickly and we were beginning to feel the pressure of accepting a property that didn't suite our needs. However, Charters found us a property that ticked all our boxes and within a few days our offer was accepted and the pressure was off. We found Charters to be really professional, friendly, and easy to deal with, especially Christina who went above and beyond to help us. We are very happy with our experience.PositiveResponsiveness, Quality, Professionalism

Matt · 22 June 2021 · Charters Winchester

Agent replied · 21 June 2024

This is a reassuring review thank you. It’s great to hear you were satisfied.

5/5

Google

Elle was great and gave us every support in finding a new home.PositiveResponsiveness, Professionalism

Tom · 22 June 2021 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 21 June 2024

Sorry for the delay and many thanks for the review, the team will be delighted. All the very best.

5/5

Google

Very professional team and great services! I want to give my thanks especially to Elle McCrindle and Michael Maher who helped us throughout the whole selling and purchasing process.PositiveQuality, Professionalism

Marc · 22 June 2021 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 21 June 2024

Thanks for the review Marc, it is much appreciated.

5/5

Google

So glad having Jessica and the team helping us to source the new home. They response to my need promptly, all the staff I meet and talked so far are patient and professional.PositiveResponsiveness, Quality, Professionalism

Gary · 22 June 2021 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 21 June 2024

Thank you very much for taking the time to review the service you received. It is much appreciated.

5/5

Google

Since choosing Charter’s to market my late mothers property, I have found the team friendly, helpful and very responsive. They have kept me updated and have answered any queries promptly.PositiveResponsiveness, Professionalism

Jayne · 22 June 2021 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 21 June 2024

Thank you Jayne and we wish you all the very best moving forward.

5/5

Google

Elle at Charters has been fabulous ! Very quick and astute regarding what I like in a property. Elle is professional and has an exceptionally helpful manner .PositiveResponsiveness, Professionalism

Louise · 22 June 2021 · Charters Chandlers Ford (13 Oakmount Road)

5/5

Google

Been looking for a house with Oliver and both he and Charters as a whole have been really helpful, professional and have been proactive in helping us find our dream home. Highly recommend.PositiveResponsiveness, Professionalism

Jack · 22 June 2021 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 21 June 2024

Thank you for taking the time to give us your feedback, it is much appreciated!

5/5

Google

Elle Mccrindle has been incredible, she has taken on board all of my ideas and has then been so creative in finding me the perfect home. This made my search so exciting and would have not been possible without Elle, her support and knowledge. Thank you Charters.PositiveResponsiveness, Professionalism

Carol · 22 June 2021 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 21 June 2024

Thanks!

5/5

Google

Thank you Victoria and your team on a first class job with the sale of our property. You offered us great advice throughout the negotiations and went the extra mile to help complete the sale.PositiveResponsiveness, Quality, Professionalism

Martin · 22 June 2021 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 21 June 2024

Martin, many thanks for the review, the team will be delighted. All the very best.

5/5

Google

Olivia at Charters was wonderful at finding us our perfect place, and holding our hands as first time buyers, during the process of putting in offers and it getting accepted. I couldn’t recommend her enough!PositiveResponsiveness

Kristie · 22 June 2021 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 21 June 2024

Thank you for the review, your feedback is much appreciated.

4/5

Google

Team handled the sale of my property in a professional manner, that resulted in a quick turnaround once people became use to the Covid restrictions. The team communicated well with us throughout the sale, and our 'concierge' contact made the process as seamless as possible.PositiveResponsiveness, Quality, Professionalism

Neil · 22 June 2021 · Charters Chandlers Ford (13 Oakmount Road)

4/5

Google

Really efficient service from both the sales team and the mortgage team. I had regular check ins so that I knew what was going on at all times. Super friendly and a real pleasure to work with. A big thank you to the entire Sales team, Alex and Simon for helping me sell my flat! :)PositiveResponsiveness, Professionalism

Arsa · 22 June 2021 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 21 June 2024

Thanks Arsa ☺️

5/5

Google

A fantastic and really helpful team! Jessica showed us round the house that we have eventually gone on to start the process of buying and she has been really helpful and quick to respond throughout. We’ve also been assigned Amy as our contact to help move the process along and she has been so diligent and helpful as well. All of the team are really friendly, professional and happy to help, would thoroughly recommend!PositiveResponsiveness, Quality, Professionalism

Olivia · 22 June 2021 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 21 June 2024

Thank you Olivia, this is great to hear and thank you for taking the time to review the service you have recieved.

5/5

Google

Update: Needed to mention Lisa the sales progressor, now that we have completed on our sale and purchase. It is so refreshing to deal with a professional that is so on the ball! Even when dealing with so many different parties and in quite a stressfull situation. I will miss talking to her! So glad we picked Charters! We have just sold our house and bought our next property through Charters and we could not recommend them highly enough. Elle, Mike, Victoria, Jess and all the team are not just professional, but get to know the client and the property very well, providing informed and thorough viewings, as well as perceveiring to get the right house for us to move on to, listening and taking under consideration our requirements. Working in very difficult circumstances with Covid, they have not let their customer service down and have kept us well informed throughout, never failing to call and update us. Their floorplans and photos are professionaly made; and included in the price, and second to none from any other agent in the area, showing off the property at its best. A very interpersonal service which is just what you need when selling your home. Cannot speak highly enough for all of the team. Definitely recommend if you are looking at selling or buying a property. ps. Everyone can sell a property at a low ball price, which seems to be the common theme with another popular agent in Chandlers Ford, but selling it at the right price takes a bit more work, that these guys are not afraid to do. fyi.PositiveResponsiveness, Quality, Professionalism, Value

Stavroula · 22 June 2021 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 21 June 2024

Fantastic review and thank you for taking the time to write it.

5/5

Google

I would highly recommend Charters in Chandlers Ford. Elle is very organised and does a fantastic job at keeping applicants updated with potential suitable properties. Jess is very knowledgeable and professional on all viewings and after many viewings she was always very patient with us! Overall the experience we had with Charters in Chandlers Ford was excellent.PositiveResponsiveness, Quality, Professionalism

C · 22 June 2021 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 21 June 2024

Thank you for writing this review, all feedback is really important, thanks

5/5

Google

Overall an excellent service from Charters. We highly recommend them. Elle was absolutely brilliant in helping us sell our property and find our new home. Very efficient, friendly and professional.PositiveResponsiveness, Quality, Professionalism

Ben · 22 June 2021 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 21 June 2024

Sorry for the delay and many thanks for the review, the team will be delighted. All the very best.

5/5

Google

Elle has been great at selling 2 houses for us. She’s always really pleasant and professional to deal with. Really easy to communicate with. Charters also found a great house for us to move to as well. Thoroughly recommended.PositiveResponsiveness, Quality, Professionalism

Stuart · 22 June 2021 · Charters Chandlers Ford (13 Oakmount Road)

5/5

Google

A 5 star very friendly team who understand property buying and selling most well. From a seller perspective, suggest to take notes about any little things which could improve the prospect of your sale. We recieved very professional and helpful advice. Our house brochure was very nicely worded and although i am quite picky about 'writings' I am very impressed about how all the information about our property was compacted in one little paragraph. The communication about 'current sale status' is simply top notch till the point you sell. We received an acceptable offer within 2 weeks of going onto the market. It was very helpful to seek mortgage advice (even though i thought nothing could be added to my information) and is recommended even. For any property dealings (and sales in our case), Charters remain a no-brainer recommendation.PositiveResponsiveness, Quality, Professionalism, Value

Nadeem · 22 June 2021 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 21 June 2024

Thanks for the kind review. Much appreciated.

5/5

Google

All the team at Charters, especially Jess Crouch have been brilliant throughout our property search. They have sent us exceptional properties of interest based on our criteria regularly and all viewings have been organised quickly, safely and without fault. It has been a pleasure working with them and they have made this process extremely easy. Thank you so much for helping us find our first home!PositiveResponsiveness, Quality, Professionalism

Grace · 22 June 2021 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 21 June 2024

Thanks Grace, what great news to hear and all the very best 🙏🏼🙏🏼🙏🏼 …

5/5

Google

This is the first time we buy our house in this new country. I am very glad we have chosen Charters where Victoria and Olivia have helped us a lot on finding properties which are for letting or sale. They are very professional and helpful throughout the process. We are very pleased to have them helping us. Thank you very much.PositiveResponsiveness, Quality, Professionalism, Value

Jacqueline · 22 June 2021 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 21 June 2024

Thank you for the review, your feedback is much appreciated.

5/5

Google

Olivia is my first contact from Charters and she guided me brilliantly to get my future home for my family before that I was struggling to get any right opportunity. She has excellent knowledge that helps me to make decision quicker than I thought. Elle has good knowledge in negotiation and potential of property. Victoria has excellence in management of team. Highly recommend for your future home.PositiveResponsiveness, Quality, Professionalism, Value

Narender · 22 June 2021 · Charters Chandlers Ford (13 Oakmount Road)

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Charters is among The Negotiator Awards 2025 winners.

Negotiator Awards winners in seven years, the group and its branches: 2017, 2018, 2019, 2021, 2022, 2024, 2025.

Negotiator Awards by year, 2017 to 2024

Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.

EA Masters

Charters is among EA Masters 2026 winners.

EA Masters winners in two years, the group and its branches: 2020, 2026.

EA Masters by year, 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Charters

Which Charters office has the most reviews?

Winchester has the most, with 2,898 reviews rated 4.9 out of 5, followed by Farnham with 333.

Where are the Charters offices?

The six Charters offices, by town:

  • | Head Office: 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Alresford: The Old Post Office, 17 West Street, Alresford, Hampshire, SO24 9AB
  • Alton: Julius Caesar House, 66 High Street, Alton, Hampshire, GU34 1ET
  • Chandlers Ford (13 Oakmount Road): 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Farnham: 40 Downing Street, Farnham, Surrey, GU9 7PH
  • Winchester: 2 Jewry Street, Winchester, Hampshire, SO23 8RZ
What do sellers say about Charters?

263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."

What do buyers say about Charters?

382 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."

What do landlords say about Charters?

56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."

What do tenants say about Charters?

100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."

Has Charters won any awards?

Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.

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